Axle Boy Enterprises

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Mr [redacted] dropped off a set of rear drive axles with brake rotors on 10/21/at 1:PMHe requested that we drill and thread a second set of wheel studs that he suppliedThe brake rotors were a dual pattern designThis means that the brake rotors had two bolt patterns pre-drilledOne set of holes were for a 5/8" wheel studThe second set of holes were for a 1/2" wheel stud Mr [redacted] requested that we drill and thread the axle flange using the 1/2" stud holes on his supplied rotors as a templateOur technicians drilled the holes and tapped to the appropriate thread size and pitchThe client picked up the axles on 11/4/at 10:am The client indicated that some of the studs were not perfectly straight [redacted] , our service manager, examined the axles and agreed that they were not straight [redacted] then removed the wheel studs and re-threaded the studs using a precision lathe fixtureThe axles were given back to Mr [redacted] Mr [redacted] contacted [redacted] a second time and indicated that the studs were still crooked because they would not fit his wheelAt this time, [redacted] requested photographs of the interferenceMr [redacted] emailed photos showing that the studs were not lined up with the wheels [redacted] indicated to Mr [redacted] that if we were the cause of the interference we would purchase replacement axles for Mr [redacted] , and asked that the wheels be brought to the shop with the axles so we could measure the interference When the wheels and axle were dropped off [redacted] proceeded to measure the wheel bolt pattern and compare it to the brake rotor holes that Mr [redacted] supplied as a template [redacted] found that that wheels were a 4.75" bolt circle, and the holes that Mr [redacted] indicated that he would like us to drill were a 4.5" bolt patternWe believe that Mr [redacted] made the assumption that the brake rotor was drilled with a 4.75" bolt circleConsidering that we did indeed drill the holes exactly where Mr [redacted] requested, we felt that, in the interest of customer service, we should refund his entire payment, which we did on 11/30/Mr [redacted] requested that we provide him with a completely new set of axles We did not feel that this request was an appropriate response considering Mr [redacted] was incorrect in what bolt pattern he wantedDelivering quality service and having an excellent reputation is very important to Axle Boy EnterprisesWe are never satisfied when a client feels he is treated incorrectlyIn this case, we feel Mr [redacted] shares responsibility for the outcomeWe are completely open to discussion of fair resolution and compromiseMy direct phone number is [redacted] and my email address is [redacted] @axleboy.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told them to go by the 5/lug pattern not the rotor pattern......I have already sent the axles to [redacted] Engineering and they have successfully repaired my axles for $......if axle boy credits me another $as they agreed to then I will be satisfied then Final Business Response / [redacted] (4000, 9, 2015/12/21) */ Mr [redacted] alleges that the 5/8" hole bolt pattern would have been the correct bolt patternWe disagree and I have photographs that will support these findingsPhotograph 1-2pattern shows the 1/2" holes circled in red and the 5/8" holes in blueThis is the rotor sitting on top of the customer supplied wheelThe 1/2" holes do not line up with the wheel which indicates the bolt pattern is incorrectThe image 5-8pattern shows the rotor on the customer supplied wheel, but the 5/8" inch holes are lined up with the holesThe pattern does not fit the wheel eitherThere is another image names bolt circle with shows a concentric circle overlaid on both bolt patternsWe stand by our opinion that Mr [redacted] did not understand what he was asking forWe do feel that we hold some responsibility, as a business we should try very hard to make sure the customer is really asking for what he wantsBecause of this, we refunded his entire paymentWe feel Mr [redacted] has some responsibility in this matter, and should accept the cost of the repair

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Mr [redacted] dropped off a set of rear drive axles with brake rotors on 10/21/at 1:PMHe requested that we drill and thread a second set of wheel studs that he suppliedThe brake rotors were a dual pattern designThis means that the brake rotors had two bolt patterns pre-drilledOne set of holes were for a 5/8" wheel studThe second set of holes were for a 1/2" wheel studMr [redacted] requested that we drill and thread the axle flange using the 1/2" stud holes on his supplied rotors as a templateOur technicians drilled the holes and tapped to the appropriate thread size and pitchThe client picked up the axles on 11/4/at 10:amThe client indicated that some of the studs were not perfectly straight [redacted] , our service manager, examined the axles and agreed that they were not straight [redacted] then removed the wheel studs and re-threaded the studs using a precision lathe fixtureThe axles were given back to Mr [redacted] Mr [redacted] contacted [redacted] a second time and indicated that the studs were still crooked because they would not fit his wheelAt this time, [redacted] requested photographs of the interferenceMr [redacted] emailed photos showing that the studs were not lined up with the wheels [redacted] indicated to Mr [redacted] that if we were the cause of the interference we would purchase replacement axles for Mr [redacted] , and asked that the wheels be brought to the shop with the axles so we could measure the interference When the wheels and axle were dropped off [redacted] proceeded to measure the wheel bolt pattern and compare it to the brake rotor holes that Mr [redacted] supplied as a template [redacted] found that that wheels were a 4.75" bolt circle, and the holes that Mr [redacted] indicated that he would like us to drill were a 4.5" bolt patternWe believe that Mr [redacted] made the assumption that the brake rotor was drilled with a 4.75" bolt circleConsidering that we did indeed drill the holes exactly where Mr [redacted] requested, we felt that, in the interest of customer service, we should refund his entire payment, which we did on 11/30/Mr [redacted] requested that we provide him with a completely new set of axlesWe did not feel that this request was an appropriate response considering Mr [redacted] was incorrect in what bolt pattern he wantedDelivering quality service and having an excellent reputation is very important to Axle Boy EnterprisesWe are never satisfied when a client feels he is treated incorrectlyIn this case, we feel Mr [redacted] shares responsibility for the outcomeWe are completely open to discussion of fair resolution and compromiseMy direct phone number is [redacted] and my email address is [redacted] @axleboy.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told them to go by the 5/lug pattern not the rotor pattern......I have already sent the axles to [redacted] Engineering and they have successfully repaired my axles for $......if axle boy credits me another $as they agreed to then I will be satisfied then Final Business Response / [redacted] (4000, 9, 2015/12/21) */ Mr [redacted] alleges that the 5/8" hole bolt pattern would have been the correct bolt patternWe disagree and I have photographs that will support these findingsPhotograph 1-2pattern shows the 1/2" holes circled in red and the 5/8" holes in blueThis is the rotor sitting on top of the customer supplied wheelThe 1/2" holes do not line up with the wheel which indicates the bolt pattern is incorrectThe image 5-8pattern shows the rotor on the customer supplied wheel, but the 5/8" inch holes are lined up with the holesThe pattern does not fit the wheel eitherThere is another image names bolt circle with shows a concentric circle overlaid on both bolt patternsWe stand by our opinion that Mr [redacted] did not understand what he was asking forWe do feel that we hold some responsibility, as a business we should try very hard to make sure the customer is really asking for what he wantsBecause of this, we refunded his entire paymentWe feel Mr [redacted] has some responsibility in this matter, and should accept the cost of the repair

Initial Business Response /* (1000, 5, 2015/12/09) */
Mr*** dropped off a set of rear drive axles with brake rotors on 10/21/at 1:PMHe requested that we drill and thread a second set of wheel studs that he suppliedThe brake rotors were a dual pattern designThis means that the
brake rotors had two bolt patterns pre-drilledOne set of holes were for a 5/8" wheel studThe second set of holes were for a 1/2" wheel stud Mr*** requested that we drill and thread the axle flange using the 1/2" stud holes on his supplied rotors as a templateOur technicians drilled the holes and tapped to the appropriate thread size and pitchThe client picked up the axles on 11/4/at 10:am The client indicated that some of the studs were not perfectly straight*** ***, our service manager, examined the axles and agreed that they were not straight*** *** then removed the wheel studs and re-threaded the studs using a precision lathe fixtureThe axles were given back to Mr*** Mr*** contacted *** a second time and indicated that the studs were still crooked because they would not fit his wheelAt this time, *** requested photographs of the interferenceMr*** emailed photos showing that the studs were not lined up with the wheels*** indicated to Mr*** that if we were the cause of the interference we would purchase replacement axles for Mr***, and asked that the wheels be brought to the shop with the axles so we could measure the interference
When the wheels and axle were dropped off *** proceeded to measure the wheel bolt pattern and compare it to the brake rotor holes that Mr*** supplied as a template*** found that that wheels were a 4.75" bolt circle, and the holes that Mr*** indicated that he would like us to drill were a 4.5" bolt patternWe believe that Mr*** made the assumption that the brake rotor was drilled with a 4.75" bolt circleConsidering that we did indeed drill the holes exactly where Mr*** requested, we felt that, in the interest of customer service, we should refund his entire payment, which we did on 11/30/Mr*** requested that we provide him with a completely new set of axles We did not feel that this request was an appropriate response considering Mr*** was incorrect in what bolt pattern he wantedDelivering quality service and having an excellent reputation is very important to Axle Boy EnterprisesWe are never satisfied when a client feels he is treated incorrectlyIn this case, we feel Mr*** shares responsibility for the outcomeWe are completely open to discussion of fair resolution and compromiseMy direct phone number is *** and my email address is ***@axleboy.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told them to go by the 5/lug pattern not the rotor pattern......I have already sent the axles to *** Engineering and they have successfully repaired my axles for $......if axle boy credits me another $as they agreed to then I will be satisfied then
Final Business Response /* (4000, 9, 2015/12/21) */
Mr*** alleges that the 5/8" hole bolt pattern would have been the correct bolt patternWe disagree and I have photographs that will support these findingsPhotograph 1-2pattern shows the 1/2" holes circled in red and the 5/8" holes in blueThis is the rotor sitting on top of the customer supplied wheelThe 1/2" holes do not line up with the wheel which indicates the bolt pattern is incorrectThe image 5-8pattern shows the rotor on the customer supplied wheel, but the 5/8" inch holes are lined up with the holesThe pattern does not fit the wheel eitherThere is another image names bolt circle with shows a concentric circle overlaid on both bolt patternsWe stand by our opinion that Mr*** did not understand what he was asking forWe do feel that we hold some responsibility, as a business we should try very hard to make sure the customer is really asking for what he wantsBecause of this, we refunded his entire paymentWe feel Mr*** has some responsibility in this matter, and should accept the cost of the repair

Initial Business Response /* (1000, 5, 2015/12/09) */
Mr. [redacted] dropped off a set of rear drive axles with brake rotors on 10/21/15 at 1:27 PM. He requested that we drill and thread a second set of wheel studs that he supplied. The brake rotors were a dual pattern design. This means that the...

brake rotors had two bolt patterns pre-drilled. One set of holes were for a 5/8" wheel stud. The second set of holes were for a 1/2" wheel stud. Mr. [redacted] requested that we drill and thread the axle flange using the 1/2" stud holes on his supplied rotors as a template. Our technicians drilled the holes and tapped to the appropriate thread size and pitch. The client picked up the axles on 11/4/15 at 10:15 am. The client indicated that some of the studs were not perfectly straight. [redacted], our service manager, examined the axles and agreed that they were not straight. [redacted] then removed the wheel studs and re-threaded the studs using a precision lathe fixture. The axles were given back to Mr. [redacted]. Mr. [redacted] contacted [redacted] a second time and indicated that the studs were still crooked because they would not fit his wheel. At this time, [redacted] requested photographs of the interference. Mr. [redacted] emailed photos showing that the studs were not lined up with the wheels. [redacted] indicated to Mr. [redacted] that if we were the cause of the interference we would purchase replacement axles for Mr. [redacted], and asked that the wheels be brought to the shop with the axles so we could measure the interference.
When the wheels and axle were dropped off [redacted] proceeded to measure the wheel bolt pattern and compare it to the brake rotor holes that Mr. [redacted] supplied as a template. [redacted] found that that wheels were a 4.75" bolt circle, and the holes that Mr. [redacted] indicated that he would like us to drill were a 4.5" bolt pattern. We believe that Mr. [redacted] made the assumption that the brake rotor was drilled with a 4.75" bolt circle. Considering that we did indeed drill the holes exactly where Mr. [redacted] requested, we felt that, in the interest of customer service, we should refund his entire payment, which we did on 11/30/2015. Mr. [redacted] requested that we provide him with a completely new set of axles. We did not feel that this request was an appropriate response considering Mr. [redacted] was incorrect in what bolt pattern he wanted. Delivering quality service and having an excellent reputation is very important to Axle Boy Enterprises. We are never satisfied when a client feels he is treated incorrectly. In this case, we feel Mr. [redacted] shares responsibility for the outcome. We are completely open to discussion of fair resolution and compromise. My direct phone number is [redacted] and my email address is [redacted]@axleboy.com.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told them to go by the 5/8 lug pattern not the rotor pattern......I have already sent the axles to [redacted] Engineering and they have successfully repaired my axles for $228.00 ......if axle boy credits me another $150 as they agreed to then I will be satisfied then....
Final Business Response /* (4000, 9, 2015/12/21) */
Mr. [redacted] alleges that the 5/8" hole bolt pattern would have been the correct bolt pattern. We disagree and I have photographs that will support these findings. Photograph 1-2pattern shows the 1/2" holes circled in red and the 5/8" holes in blue. This is the rotor sitting on top of the customer supplied wheel. The 1/2" holes do not line up with the wheel which indicates the bolt pattern is incorrect. The image 5-8pattern shows the rotor on the customer supplied wheel, but the 5/8" inch holes are lined up with the holes. The pattern does not fit the wheel either. There is another image names bolt circle with shows a concentric circle overlaid on both bolt patterns. We stand by our opinion that Mr. [redacted] did not understand what he was asking for. We do feel that we hold some responsibility, as a business we should try very hard to make sure the customer is really asking for what he wants. Because of this, we refunded his entire payment. We feel Mr. [redacted] has some responsibility in this matter, and should accept the cost of the repair.