Ayer Fence

Initial Business Response /* (1000, 5, 2016/08/23) */
A recording device was purchased by *** on 8-6-at 5:51pmIt was explained to her that we warranty our product and will ensure it works properly; however, due to the nature of our products they may be used one time capture what
was intended and never needed again, we do not give refunds and we have notices posted in the store to that affectOn 8-9-a friend of *** came into the store requesting we give him a refund saying the instructions did not indicate how to replayHe was showed exactly where in the instruction book the information isHe did not want to see it an said he only wanted the refundWe asked him to have her contact us so we could go over the operations of the deviceHe left the storeOn 8-10-16, she filed this complaint with Revdex.com and also contacted her credit card company requesting a chargeback on her cardWe only use reputable distributors for the product we sell and offer a lifetime warranty on most of our products
*** never contacted us directly after she purchased the product
Should you require any further information, please do not hesitate to contact us
Thank you

Initial Business Response /* (1000, 5, 2017/12/26) */
Products differ, counterfeits abound. We freely provide lifetime warranty's. We are experts on all products we sell and will explain aspects thereof. Scotland Yard The Spy Shop has been our baby for 26 plus years. I could have responded in a...

less emotional manner had the individual engaged me when I spoke with him in the store; rather than writing negative comments about our business prior to leaving our parking lot. Dave SYSS
Initial Consumer Rebuttal /* (3000, 7, 2017/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The assumption that I wrote a negative response before I left the lot is incorrect. Also, and emotional response was not justified. If this owner has owned and operated a retail business for over 30 years, then he should know better than to openly mock and embarrass customers at the first glance of any negative comment or review. Instead, enforcing lifetime warranties and providing excellent customer service and rates are something he should be looking in to doing openly, instead of becoming defensive. Brick and mortar stores still exist to provide a few things that consumers can not find (usually) elsewhere; outstanding customer service and support.