Ayer Moving & Storage Company, Inc.

I am requesting credit for the damages done on the move.I am requesting a credit of 200 dollars.Payment to the movers of 902.75 instead of 1102.75On 2/17/2014 we moved from Leominster MA to Ayer MA which is only 11.2 miles. The moving company staff did not treat our belongings professionally as they promised, they broke a few or our things and they were working very slow, slacking off to make sure that the job would take all day. I pointed out to them that they were taking too long and also that there was a stand that I told them they broke I told them they need to reimburse and I made sure I put in the paper work. Also they broke the holder for the Treadmill,, which they handed to me.I did not noticed that the hardwood floor in my bedroom got all scratched in one area, they did not say anything about it. I have all the intentions to pay but when I called the owner the secretary answered and she did not care, she was nasty and had a bad attitude. She did not listen to my concerns and stated that the movers did not do anything. I left a message for the owner and he did not returned my phone call until he learned that I stopped payment. He called me then, but he did not care what I had to say, he did not acknowledge that the movers broke and damage some of my belongings. I know that they moved my belongings and I wanted to pay them some of the money but not everything they charged me. I stopped the payment because this is the only way that I can be heard. The moving company has estimated 1356.50 they charged me 1102.50 I made out the check and gave the check to the movers. I was expecting that someone will hear me out and acknowledge that at least they should give me some credit for the things that are broken/damage (utility stand, base of a table that I gave to the mover because I decided to buy a new one, he said he will donate it, a holder for the treadmill, my hardwood floor in the bedroom) . The owner did not listen to me, he did not care about the customer he just wanted to get paid I am willing to pay but I want to be reimbursed for the things that they damaged but he did not want to hear it and nor did want to take care of anything. This company does not care about the customers, they do not care if the customers are satisfied with the services, they only want to the money one way or the other. I want some type of credit, and as I said I am willing to pay them, but it is not fair that they do not care about the damages and it is not right that the owner does not want to listen to me. How can they be in business if it is just about what they can get and not caring about giving a good and honest service. I have moved many times and I have moved the same amount of furniture and it has taken me 4-5 hours not 7 hours, the Movers were wasting time and having personal conversations. They were moving one little box at a time, they made sure that they made it a whole day job, I would not care so much if my things did not get broken/damaged but they damaged the things I mentioned above and on top of that they did not want to hear me, they did not want to acknowledge the damages saying that there is no problem that the movers did nothing wrong. I am reaching out to you for help; what they did is wrong and it seems that they think they can get away with it. I want to resolve this, but I am not satisfied with the work nor the way the way they treat customers, there is no customer service.Desired Settlementi am requesting credit for the damages done to me and I am requesting a credit of at least two hundred dollars.As I said I am willing to pay but not $1102.75 instead $902.75.Business Response We have spoken with this customer and we have come to an agreement. We are issuing a credit and they will be paying the moving bill tomorrow. Consumer Response Hello Ms. Price: This is [redacted], I am writing to you to inform you that my case # XXXXXX has been resolved.Ayer moving and Storage Company have deducted $200.00 out of the $1102.75 that they were trying to collect from me. I have paid in full the amount of $902.75. I have paid in cash and I have the receipt in my possession. I thank you very much for the services that Revdex.com provides to the consumers because without your intervention our complaints would not have been heard by this company and they would have got away with it.I request an acknowledgment email stating that you have received this email for my records.Thank you,[redacted]Final Business Response We appreciate that we were able to handle our customer's complaint to their satisfaction. It is our policy to handle all of our customer complaints with or without the Revdex.com being involved. We are [redacted] that we are a member in good standing with the Revdex.com and have been for many years. We appreciate your support and your service to us and to our customers and to our potential customers!!

Company changed contract. Provided poor service. Did not follow up, as promised. I'm left to deal w/ damages. Now have billed for double the estimate.Local move was scheduled for 5/28/13. Original estimate was $534 for 2 guys and a truck for minimum 4 hrs, based on visual inspection by company's Estimator. On Friday before the move, [redacted] from [redacted] called to change the contract. He wanted the move done quickly because they had other jobs for the afternoon, so they were going to send 3 guys with no minimum. Said it should be faster and cheaper.Move was scheduled for 8:30 - 9:00 am. Crew called at 10:10 am. They were looking for me at the destination site, because the leader didn't know how to read the paperwork. Finally arrived 2 hours late at 11:00 am. Did not have 3 wardrobe boxes listed on the contract, again because the leader didn't know how to read the paperwork. Entire crew was inexperienced. Two were temps; one on his first day on the job. Although they could have easily put a ramp from the truck to my deck stairs and walked straight on to the truck, they didn't do it. They didn't use dollies or straps, even when I requested them, and even though the Estimator had said they could use dollies.Move was a small one of 2 and ½ rooms. Kitchen didn't have any furniture in it, and bed had no frame. Of seven pieces of wood furniture, they damaged four. Lifted furniture by the shelves, instead of by the sides, causing it to pull apart. Dragged the mattress and box spring down the outside stairs, ripping and staining the fabric, and getting splinters in it. Clothes were carried by sweaty guys by the armfuls, stacked up on furniture outside the truck, and then hung directly against the wall of the truck, item by item. I called the office, who told the leader to string a strap across the truck, but he said it wouldn't fit. To speed things up, I carried all the clothing from the 3rd floor to the 2nd floor, and then carried some down to the truck. I was on the phone at least four times to the office. We finally left at 1:50 pm and arrived at the destination at 2:30 pm. I planned to stay inside to direct them on placing the furniture, but had to keep supervising them, so the furniture never got placed properly. I asked for the boxes, which were labeled, to be put in their proper areas (living room, bedroom, kitchen), but things were taking so long, at 6:00 pm I finally told them to put all the boxes against one wall and wrap it up. I was exhausted and the clock was still ticking. They then tried to charge me $1,066, almost double the estimate. At that point, I considered this a scam. I paid only the estimate, and [redacted] was supposed to call the next day to discuss the damages. Needless to say, he never followed up. A week later, I am left with many damages, including an expensive bookcase, one of a set of two, which I cannot put the books back on. I had to rehang and resort all the clothes, which had clearly fallen all over the place. The boxes were stacked upside down and on their sides, and not one box had its label facing forward, which meant I had to keep moving boxes to sort them out and find things. One box with a large sewing basket inside was carried upside down and dumped a pile of straight pins out, which my friend found embedded in the carpet. Yesterday, I received a bill for the balance of $532. The company had no business sending workers who are not even their employees into my home without getting my permission. Did they do background checks? They now know where I live, what I own, and how to get in and out of the building. One even asked me where my husband was, although I think it's obvious I live alone. This move has been utterly exhausting. It was very well-organized on my end and should have been quick and easy. Considering the damages I'm left with, and how much I had to supervise and help the workers, I think $534 was an over payment. That estimate was for experienced workers, and that's not what I got. I can't even find someone to repair the bookcase. I have no intention of giving this company another cent, and want my damages repaired.Desired SettlementI paid the estimate, but this was based on an efficient move with minimal or no damage using experienced workers. Given the help I had to provide on the day of the move, plus the huge amount of follow up I've had to do, plus all the damages I'm still left with, combined with the lack of responsiveness by the company, I want some or all of this refunded and the damages repaired. Business' Initial Response Our salesperson, [redacted], contacted the customer the day after the move took place. She did not receive a return phone call. We are interested in resolving the damage issue as well as the rest of the customer's issues. Please have the customer contact our office to speak with [redacted]. Thanks!! [redacted]Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I paid the estimate less $425.40. When [redacted] came to my house - 6 weeks after the move - he said he could see why I was upset and he agreed to deduct $400. That is in fact essentially what they have been paid.The problem is that [redacted] wants to deduct the $400 off a jacked up cost of $1,066. I would never have hired them if they had given me an estimate of $1,066. I live on a budget and simply wouldn't have paid that for a simple 2 and 1/2 room move with no kitchen furniture or bed frame. I could have had people do it for free. The estimate for $534 was based on an in-person visit by their own estimator. Everything was well-organized and compactly planned for the movers to move it easily. The crew leader was so inexperienced he couldn't even read the paperwork and didn't know how to pack the truck. One of the other two movers was a temp and it was his first day working as a mover. The original estimate was for 2 guys and a truck for a minimum of 4 hours. Then they changed that to 3 guys and a truck with no minimum, and they said it should cost less because of the extra guy. That's what I agreed to. And I expected that for $534 I would be at my new location within 4 hours with minimal to no damage. The workers did a lot of things that wasted time and caused a lot of damage. The problems were evident immediately. I spoke to the company 4 times in the almost 3 hours it took to move out of my old location. At the end of the day, when I paid only the estimate, I wrote right on the contract that I wanted [redacted] to come by the next day (they are 5 minutes away from my new location) to discuss the amount due and the damages and he agreed. He could have seen for himself EXACTLY what was moved and the damages, while everything was still in boxes and in disarray. The company never did anything to deal with this until 6 weeks later when the credit card company issued the credit. How could their estimate be so far off? [redacted], the [redacted], said sometimes people add a lot of things after the estimator has come. That's speculation on her part and was not the case with me. Everyone who saw these guys (the 2 [redacted]s at the old location and 3 people at the new location) commented on how slow they were moving and how they didn't seem to know what they were doing. They were carrying boxes upside down! Pushing things off dollies! Dragging furniture! They weren't even able to run a strap across the truck to hang the clothes even after the office told the crew leader to do that.It took me 10 days to clean up the mess they left. The company had six weeks in which they could have repaired my bookcase and helped me clean up this mess. I called them after their first Revdex.com response. They never called me back until they didn't get their money.The will have to get a judgment from a court to collect anything further. This was an unfortunate situation. I reached out 4 times that day to them for help, again at the end of the day to try to resolve this, and even after the move when they responded to the Revdex.com complaint. This was such a stressful, aggravating experience to deal with. They agreed to a $400 deduction, and that has to come off the estimate and not some jacked up amount. If their guys are so inexperienced, they should have charged half the hourly rate, so it still comes out to the same thing. Business' Final Response After our visit with [redacted], we credited her account the remaining balance that she owed for her move. The balance was approximately $530. She wanted $425.40 credited off her move. She has paid only the estimate for her move approximately $530. [redacted] filed a complaint with the credit card company wanting to pay $108 total for the 6 plus hours worth of labor it took to move her. We have deducted more than what she wanted for her inconveniences. We are hoping that this is to her satisfaction. We requested that she pay the $534 and discontinue her protest with the credit card company. Thanks for your help!

Hidden fees that the company added on and were not part of the original proposal. When working with this company we received a "Proposed Cost of Services" and the total cost was $2,937.50 for the Load and Unload of our house. Before we chose them as a moving company we specifically emailed the sales rep regarding the Load and Unload cost because our stuff was going in storage. We were told that that was the total cost to take the stuff from our house to storage and then bring it back; the only additional cost would be if the move took longer and if we had our stuff in storage longer than one month. When we received our first bill for payment it was $2235 (Minus the $1973.13 deposit) there were charges on there that did not make sense so I called and asked what the extra $995 in charges were for and they said it was for Packing of our Mattress, an unloading charge, and for sending a truck for our Kayak. When I disputed the charges because they were not on the original proposal and I specifically ask about any additional charges with their sales rep they would not take my Credit Card and they wanted a Bank Certified check because they knew I would stop payment until the dispute was resolved. And then the check amount they wanted was $1880.66 so if you add that to the Load bill total cost for this move was $3,853.79. As you can see considerably more than what was quoted. There was an additional month of storage which made the cost go up but there is $650 in dispute and they will not speak with me regarding these hidden fees that they added on and were not on the proposal.Desired SettlementI do not feel that a customer should be hit with charges that are not explained on a proposal or quotes. You cannot just go add items that you failed to communicate and expect the customer to not push back on. I feel that they low balled their quote so we would select them but know they were the most expensive of the three companies we brought in. I would like this company to refund me the additional charges because they were not explained in their proposal or when I reached out to their sales rep asking about the proposal making sure I was clear with the charges I could expect to see.Business Response The customer paid 3485.66 for her move into storage, storage and out of storage. A refund check was sent to her for 368.13 on 8/14/14. The estimated charges were 3297.50 with the additional storage incurred. The actual bill was 188.16 over estimate which is well within 10%. I am not sure what the confusion is and why the refund was not mentioned in the complaint. We have sent an explanation of all of the charges and have spoken with the customer about the bill. We have left another message today. The customer was charged $50 for packing of the mattresses and $96.25 for the pick up of the canoe that would not fit in the first truck.

Company changed contract. Provided poor service. Did not follow up, as promised. I'm left to deal w/ damages. Now have billed for double the estimate.Local move was scheduled for 5/28/13. Original estimate was $534 for 2 guys and a truck for minimum 4 hrs, based on visual inspection by company's Estimator. On Friday before the move, [redacted] from [redacted] called to change the contract. He wanted the move done quickly because they had other jobs for the afternoon, so they were going to send 3 guys with no minimum. Said it should be faster and cheaper.Move was scheduled for 8:30 - 9:00 am. Crew called at 10:10 am. They were looking for me at the destination site, because the leader didn't know how to read the paperwork. Finally arrived 2 hours late at 11:00 am. Did not have 3 wardrobe boxes listed on the contract, again because the leader didn't know how to read the paperwork. Entire crew was inexperienced. Two were temps; one on his first day on the job. Although they could have easily put a ramp from the truck to my deck stairs and walked straight on to the truck, they didn't do it. They didn't use dollies or straps, even when I requested them, and even though the Estimator had said they could use dollies.Move was a small one of 2 and ½ rooms. Kitchen didn't have any furniture in it, and bed had no frame. Of seven pieces of wood furniture, they damaged four. Lifted furniture by the shelves, instead of by the sides, causing it to pull apart. Dragged the mattress and box spring down the outside stairs, ripping and staining the fabric, and getting splinters in it. Clothes were carried by sweaty guys by the armfuls, stacked up on furniture outside the truck, and then hung directly against the wall of the truck, item by item. I called the office, who told the leader to string a strap across the truck, but he said it wouldn't fit. To speed things up, I carried all the clothing from the 3rd floor to the 2nd floor, and then carried some down to the truck. I was on the phone at least four times to the office. We finally left at 1:50 pm and arrived at the destination at 2:30 pm. I planned to stay inside to direct them on placing the furniture, but had to keep supervising them, so the furniture never got placed properly. I asked for the boxes, which were labeled, to be put in their proper areas (living room, bedroom, kitchen), but things were taking so long, at 6:00 pm I finally told them to put all the boxes against one wall and wrap it up. I was exhausted and the clock was still ticking. They then tried to charge me $1,066, almost double the estimate. At that point, I considered this a scam. I paid only the estimate, and [redacted] was supposed to call the next day to discuss the damages. Needless to say, he never followed up. A week later, I am left with many damages, including an expensive bookcase, one of a set of two, which I cannot put the books back on. I had to rehang and resort all the clothes, which had clearly fallen all over the place. The boxes were stacked upside down and on their sides, and not one box had its label facing forward, which meant I had to keep moving boxes to sort them out and find things. One box with a large sewing basket inside was carried upside down and dumped a pile of straight pins out, which my friend found embedded in the carpet. Yesterday, I received a bill for the balance of $532. The company had no business sending workers who are not even their employees into my home without getting my permission. Did they do background checks? They now know where I live, what I own, and how to get in and out of the building. One even asked me where my husband was, although I think it's obvious I live alone. This move has been utterly exhausting. It was very well-organized on my end and should have been quick and easy. Considering the damages I'm left with, and how much I had to supervise and help the workers, I think $534 was an over payment. That estimate was for experienced workers, and that's not what I got. I can't even find someone to repair the bookcase. I have no intention of giving this company another cent, and want my damages repaired.Desired SettlementI paid the estimate, but this was based on an efficient move with minimal or no damage using experienced workers. Given the help I had to provide on the day of the move, plus the huge amount of follow up I've had to do, plus all the damages I'm still left with, combined with the lack of responsiveness by the company, I want some or all of this refunded and the damages repaired. Business' Initial Response Our salesperson, [redacted], contacted the customer the day after the move took place. She did not receive a return phone call. We are interested in resolving the damage issue as well as the rest of the customer's issues. Please have the customer contact our office to speak with [redacted]. Thanks!! [redacted]Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I paid the estimate less $425.40. When [redacted] came to my house - 6 weeks after the move - he said he could see why I was upset and he agreed to deduct $400. That is in fact essentially what they have been paid.The problem is that [redacted] wants to deduct the $400 off a jacked up cost of $1,066. I would never have hired them if they had given me an estimate of $1,066. I live on a budget and simply wouldn't have paid that for a simple 2 and 1/2 room move with no kitchen furniture or bed frame. I could have had people do it for free. The estimate for $534 was based on an in-person visit by their own estimator. Everything was well-organized and compactly planned for the movers to move it easily. The crew leader was so inexperienced he couldn't even read the paperwork and didn't know how to pack the truck. One of the other two movers was a temp and it was his first day working as a mover. The original estimate was for 2 guys and a truck for a minimum of 4 hours. Then they changed that to 3 guys and a truck with no minimum, and they said it should cost less because of the extra guy. That's what I agreed to. And I expected that for $534 I would be at my new location within 4 hours with minimal to no damage. The workers did a lot of things that wasted time and caused a lot of damage. The problems were evident immediately. I spoke to the company 4 times in the almost 3 hours it took to move out of my old location. At the end of the day, when I paid only the estimate, I wrote right on the contract that I wanted [redacted] to come by the next day (they are 5 minutes away from my new location) to discuss the amount due and the damages and he agreed. He could have seen for himself EXACTLY what was moved and the damages, while everything was still in boxes and in disarray. The company never did anything to deal with this until 6 weeks later when the credit card company issued the credit. How could their estimate be so far off? [redacted], the [redacted], said sometimes people add a lot of things after the estimator has come. That's speculation on her part and was not the case with me. Everyone who saw these guys (the 2 [redacted]s at the old location and 3 people at the new location) commented on how slow they were moving and how they didn't seem to know what they were doing. They were carrying boxes upside down! Pushing things off dollies! Dragging furniture! They weren't even able to run a strap across the truck to hang the clothes even after the office told the crew leader to do that.It took me 10 days to clean up the mess they left. The company had six weeks in which they could have repaired my bookcase and helped me clean up this mess. I called them after their first Revdex.com response. They never called me back until they didn't get their money.The will have to get a judgment from a court to collect anything further. This was an unfortunate situation. I reached out 4 times that day to them for help, again at the end of the day to try to resolve this, and even after the move when they responded to the Revdex.com complaint. This was such a stressful, aggravating experience to deal with. They agreed to a $400 deduction, and that has to come off the estimate and not some jacked up amount. If their guys are so inexperienced, they should have charged half the hourly rate, so it still comes out to the same thing. Business' Final Response After our visit with [redacted], we credited her account the remaining balance that she owed for her move. The balance was approximately $530. She wanted $425.40 credited off her move. She has paid only the estimate for her move approximately $530. [redacted] filed a complaint with the credit card company wanting to pay $108 total for the 6 plus hours worth of labor it took to move her. We have deducted more than what she wanted for her inconveniences. We are hoping that this is to her satisfaction. We requested that she pay the $534 and discontinue her protest with the credit card company. Thanks for your help!

I am requesting credit for the damages done on the move.I am requesting a credit of 200 dollars.Payment to the movers of 902.75 instead of 1102.75On 2/17/2014 we moved from Leominster MA to Ayer MA which is only 11.2 miles. The moving company staff did not treat our belongings professionally as they promised, they broke a few or our things and they were working very slow, slacking off to make sure that the job would take all day. I pointed out to them that they were taking too long and also that there was a stand that I told them they broke I told them they need to reimburse and I made sure I put in the paper work. Also they broke the holder for the Treadmill,, which they handed to me.I did not noticed that the hardwood floor in my bedroom got all scratched in one area, they did not say anything about it. I have all the intentions to pay but when I called the owner the secretary answered and she did not care, she was nasty and had a bad attitude. She did not listen to my concerns and stated that the movers did not do anything. I left a message for the owner and he did not returned my phone call until he learned that I stopped payment. He called me then, but he did not care what I had to say, he did not acknowledge that the movers broke and damage some of my belongings. I know that they moved my belongings and I wanted to pay them some of the money but not everything they charged me. I stopped the payment because this is the only way that I can be heard. The moving company has estimated 1356.50 they charged me 1102.50 I made out the check and gave the check to the movers. I was expecting that someone will hear me out and acknowledge that at least they should give me some credit for the things that are broken/damage (utility stand, base of a table that I gave to the mover because I decided to buy a new one, he said he will donate it, a holder for the treadmill, my hardwood floor in the bedroom) . The owner did not listen to me, he did not care about the customer he just wanted to get paid I am willing to pay but I want to be reimbursed for the things that they damaged but he did not want to hear it and nor did want to take care of anything. This company does not care about the customers, they do not care if the customers are satisfied with the services, they only want to the money one way or the other. I want some type of credit, and as I said I am willing to pay them, but it is not fair that they do not care about the damages and it is not right that the owner does not want to listen to me. How can they be in business if it is just about what they can get and not caring about giving a good and honest service. I have moved many times and I have moved the same amount of furniture and it has taken me 4-5 hours not 7 hours, the Movers were wasting time and having personal conversations. They were moving one little box at a time, they made sure that they made it a whole day job, I would not care so much if my things did not get broken/damaged but they damaged the things I mentioned above and on top of that they did not want to hear me, they did not want to acknowledge the damages saying that there is no problem that the movers did nothing wrong. I am reaching out to you for help; what they did is wrong and it seems that they think they can get away with it. I want to resolve this, but I am not satisfied with the work nor the way the way they treat customers, there is no customer service.Desired Settlementi am requesting credit for the damages done to me and I am requesting a credit of at least two hundred dollars.As I said I am willing to pay but not $1102.75 instead $902.75.Business Response We have spoken with this customer and we have come to an agreement. We are issuing a credit and they will be paying the moving bill tomorrow. Consumer Response Hello Ms. Price: This is [redacted], I am writing to you to inform you that my case # XXXXXX has been resolved.Ayer moving and Storage Company have deducted $200.00 out of the $1102.75 that they were trying to collect from me. I have paid in full the amount of $902.75. I have paid in cash and I have the receipt in my possession. I thank you very much for the services that Revdex.com provides to the consumers because without your intervention our complaints would not have been heard by this company and they would have got away with it.I request an acknowledgment email stating that you have received this email for my records.Thank you,[redacted]Final Business Response We appreciate that we were able to handle our customer's complaint to their satisfaction. It is our policy to handle all of our customer complaints with or without the Revdex.com being involved. We are [redacted] that we are a member in good standing with the Revdex.com and have been for many years. We appreciate your support and your service to us and to our customers and to our potential customers!!

Company changed contract. Provided poor service. Did not follow up, as promised. I'm left to deal w/ damages. Now have billed for double the estimate.Local move was scheduled for 5/28/13. Original estimate was $534 for 2 guys and a truck for minimum 4 hrs, based on visual inspection by company's Estimator. On Friday before the move, [redacted] from [redacted] called to change the contract. He wanted the move done quickly because they had other jobs for the afternoon, so they were going to send 3 guys with no minimum. Said it should be faster and cheaper.Move was scheduled for 8:30 - 9:00 am. Crew called at 10:10 am. They were looking for me at the destination site, because the leader didn't know how to read the paperwork. Finally arrived 2 hours late at 11:00 am. Did not have 3 wardrobe boxes listed on the contract, again because the leader didn't know how to read the paperwork. Entire crew was inexperienced. Two were temps; one on his first day on the job. Although they could have easily put a ramp from the truck to my deck stairs and walked straight on to the truck, they didn't do it. They didn't use dollies or straps, even when I requested them, and even though the Estimator had said they could use dollies.Move was a small one of 2 and ½ rooms. Kitchen didn't have any furniture in it, and bed had no frame. Of seven pieces of wood furniture, they damaged four. Lifted furniture by the shelves, instead of by the sides, causing it to pull apart. Dragged the mattress and box spring down the outside stairs, ripping and staining the fabric, and getting splinters in it. Clothes were carried by sweaty guys by the armfuls, stacked up on furniture outside the truck, and then hung directly against the wall of the truck, item by item. I called the office, who told the leader to string a strap across the truck, but he said it wouldn't fit. To speed things up, I carried all the clothing from the 3rd floor to the 2nd floor, and then carried some down to the truck. I was on the phone at least four times to the office. We finally left at 1:50 pm and arrived at the destination at 2:30 pm. I planned to stay inside to direct them on placing the furniture, but had to keep supervising them, so the furniture never got placed properly. I asked for the boxes, which were labeled, to be put in their proper areas (living room, bedroom, kitchen), but things were taking so long, at 6:00 pm I finally told them to put all the boxes against one wall and wrap it up. I was exhausted and the clock was still ticking. They then tried to charge me $1,066, almost double the estimate. At that point, I considered this a scam. I paid only the estimate, and [redacted] was supposed to call the next day to discuss the damages. Needless to say, he never followed up. A week later, I am left with many damages, including an expensive bookcase, one of a set of two, which I cannot put the books back on. I had to rehang and resort all the clothes, which had clearly fallen all over the place. The boxes were stacked upside down and on their sides, and not one box had its label facing forward, which meant I had to keep moving boxes to sort them out and find things. One box with a large sewing basket inside was carried upside down and dumped a pile of straight pins out, which my friend found embedded in the carpet. Yesterday, I received a bill for the balance of $532. The company had no business sending workers who are not even their employees into my home without getting my permission. Did they do background checks? They now know where I live, what I own, and how to get in and out of the building. One even asked me where my husband was, although I think it's obvious I live alone. This move has been utterly exhausting. It was very well-organized on my end and should have been quick and easy. Considering the damages I'm left with, and how much I had to supervise and help the workers, I think $534 was an over payment. That estimate was for experienced workers, and that's not what I got. I can't even find someone to repair the bookcase. I have no intention of giving this company another cent, and want my damages repaired.Desired SettlementI paid the estimate, but this was based on an efficient move with minimal or no damage using experienced workers. Given the help I had to provide on the day of the move, plus the huge amount of follow up I've had to do, plus all the damages I'm still left with, combined with the lack of responsiveness by the company, I want some or all of this refunded and the damages repaired. Business' Initial Response Our salesperson, [redacted], contacted the customer the day after the move took place. She did not receive a return phone call. We are interested in resolving the damage issue as well as the rest of the customer's issues. Please have the customer contact our office to speak with [redacted]. Thanks!! [redacted]Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I paid the estimate less $425.40. When [redacted] came to my house - 6 weeks after the move - he said he could see why I was upset and he agreed to deduct $400. That is in fact essentially what they have been paid.The problem is that [redacted] wants to deduct the $400 off a jacked up cost of $1,066. I would never have hired them if they had given me an estimate of $1,066. I live on a budget and simply wouldn't have paid that for a simple 2 and 1/2 room move with no kitchen furniture or bed frame. I could have had people do it for free. The estimate for $534 was based on an in-person visit by their own estimator. Everything was well-organized and compactly planned for the movers to move it easily. The crew leader was so inexperienced he couldn't even read the paperwork and didn't know how to pack the truck. One of the other two movers was a temp and it was his first day working as a mover. The original estimate was for 2 guys and a truck for a minimum of 4 hours. Then they changed that to 3 guys and a truck with no minimum, and they said it should cost less because of the extra guy. That's what I agreed to. And I expected that for $534 I would be at my new location within 4 hours with minimal to no damage. The workers did a lot of things that wasted time and caused a lot of damage. The problems were evident immediately. I spoke to the company 4 times in the almost 3 hours it took to move out of my old location. At the end of the day, when I paid only the estimate, I wrote right on the contract that I wanted [redacted] to come by the next day (they are 5 minutes away from my new location) to discuss the amount due and the damages and he agreed. He could have seen for himself EXACTLY what was moved and the damages, while everything was still in boxes and in disarray. The company never did anything to deal with this until 6 weeks later when the credit card company issued the credit. How could their estimate be so far off? [redacted], the [redacted], said sometimes people add a lot of things after the estimator has come. That's speculation on her part and was not the case with me. Everyone who saw these guys (the 2 [redacted]s at the old location and 3 people at the new location) commented on how slow they were moving and how they didn't seem to know what they were doing. They were carrying boxes upside down! Pushing things off dollies! Dragging furniture! They weren't even able to run a strap across the truck to hang the clothes even after the office told the crew leader to do that.It took me 10 days to clean up the mess they left. The company had six weeks in which they could have repaired my bookcase and helped me clean up this mess. I called them after their first Revdex.com response. They never called me back until they didn't get their money.The will have to get a judgment from a court to collect anything further. This was an unfortunate situation. I reached out 4 times that day to them for help, again at the end of the day to try to resolve this, and even after the move when they responded to the Revdex.com complaint. This was such a stressful, aggravating experience to deal with. They agreed to a $400 deduction, and that has to come off the estimate and not some jacked up amount. If their guys are so inexperienced, they should have charged half the hourly rate, so it still comes out to the same thing. Business' Final Response After our visit with [redacted], we credited her account the remaining balance that she owed for her move. The balance was approximately $530. She wanted $425.40 credited off her move. She has paid only the estimate for her move approximately $530. [redacted] filed a complaint with the credit card company wanting to pay $108 total for the 6 plus hours worth of labor it took to move her. We have deducted more than what she wanted for her inconveniences. We are hoping that this is to her satisfaction. We requested that she pay the $534 and discontinue her protest with the credit card company. Thanks for your help!

In Person quote for moving services from my home at 11 hours for $1900. The estimate was grossly misrepresentated. Actual at 20 hours and $3200.Ayer Moving and Storage came to my house on Oct 17 and quoted moving my furniture at a cost of $1900 for 3 men at approximately 11 hours total. On October 24, I approved the quote, confirming via email that this included furniture breakdown and assembly. I had suggested that I would pack all materials (loose items) on my own and would move them personally. On Nov 19, the movers came to my house, arriving at 10:30am. I had not removed approx 20 pre-packed boxes and asked them to. Outside of these 20 boxes, no loose items remained except for lamps (originally in quote). During the day,regular smoke breaks were taken by the crew. Screws for furniture was not taped to furniture, but instead thrown in crews pockets. An additional truck had to be called as there wasn't enough space to accomodate all furniture. Total hours for furniture removal ended up being 11 hours (quoted at 6) and 2 FULL trucks were required to haul furniture away.Now, I am being told that I must pre-pay for services at delivery, which will take 8 hours (not the 5 quoted), and will cost me $3200 for service (almost double the cost I was quoted). While I did indeed have them load an additional 20 boxes in the truck that I had said I would deal with, this itself is not the reason it took and additional truck (packed to the brim) or an additional 9 hours over anticipated time.Desired SettlementI am looking for the provider to make a reasonable modification to the original estimate - perhaps 10-20% over original estimate and not double.Business Response We gave the customer a 5% discount on her move and the bill was 3041.91. Unfortunately a lot of items were not properly packed so actual price was significantly different from the estimate due to the amount of items that shipped not in boxes as well as the additional items that were shipped. We believe that this complaint is already settled to the best of our abilities. All items were delivered, damage free and the bedroom set that was of concern was reassembled to the customer's satisfaction. The salesperson who quoted the job was on site all day of the delivery to ensure that all went well. We have issued a refund for the $29.60 that was overpaid due to the discount we provided.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The items left unpacked were items such as lamps (which were never expected to be packed by myself anyway). This is a prime example of a bait and switch wherein the quote was close to double the initial funds. Additionally, they held my furniture as hostage and would not deliver until I prepaid them. However this is in direct difference to what their website states (wherein they say payment at end of satisfactory delivery). When I stated that I wanted to see my furniture set-up before payment, they told me they were leaving. Not only is this false advertising, this is a corrupt business that underestimates services by almost 100% of the original quote (from $1800 to $3200). I would never pay a contractor before completion of services and feel this should be no different.Additionally they charged me for time they were stopping at Dunkin Donuts. I was forced to leave a $1000 washing machine behind because it could not fit in their truck (it took 2 full trucks and not the one they arrived with and estimated it taking) and thus had to buy a new one. Thus 5% off of the total price does not replenish the $1000 washing machine. There were also 2 damaged lamps and 2 lamps that were not even delivered. In total, the company now owes me $1000 for a washing machine in additional to $100 for each lamp, totalling $1400. I would like to see reimbursement for the money owed back to me.The amount overcharged would have been fair to be 20% and not 40. This is a false and corrupt company that bids at one cost and delivers at double.Final Business Response I am forwarding copies of payment arrangements to the Revdex.com. We are not paying for items that we did not move. We had someone on site other than the crew at the time of delivery and no items were noted missing or damaged. We did not offload any items from the truck at our warehouse. We did not have any packing estimated in the moving price and we do not disconnect washers or dryers. We would have been happy to move the washer had it been disconnected which the customer could have done at the time of loading. We are not going to refund any money for items not moved nor for items not properly packed and items that were never claimed missing at time of delivery. Thank you. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I want the Revdex.com to actually take action on this complaint. No paperwork was signed at time of delivery and therefore the company never noted items missing because they never got a signature showing satisfactory delivery. The Revdex.com is responsible for ensuring businesses are not corrupt and are fair to customers. In this case, I do not see his happening. I have contacted the Attorney General on this matter and a case is in action. I hope the Revdex.com can step in to ensure this company does not continue to bait and switch as many other claims for same company have been received by Revdex.com and the company has just bullied its way throught. This is deplorable.

In Person quote for moving services from my home at 11 hours for $1900. The estimate was grossly misrepresentated. Actual at 20 hours and $3200.Ayer Moving and Storage came to my house on Oct 17 and quoted moving my furniture at a cost of $1900 for 3 men at approximately 11 hours total. On October 24, I approved the quote, confirming via email that this included furniture breakdown and assembly. I had suggested that I would pack all materials (loose items) on my own and would move them personally. On Nov 19, the movers came to my house, arriving at 10:30am. I had not removed approx 20 pre-packed boxes and asked them to. Outside of these 20 boxes, no loose items remained except for lamps (originally in quote). During the day,regular smoke breaks were taken by the crew. Screws for furniture was not taped to furniture, but instead thrown in crews pockets. An additional truck had to be called as there wasn't enough space to accomodate all furniture. Total hours for furniture removal ended up being 11 hours (quoted at 6) and 2 FULL trucks were required to haul furniture away.Now, I am being told that I must pre-pay for services at delivery, which will take 8 hours (not the 5 quoted), and will cost me $3200 for service (almost double the cost I was quoted). While I did indeed have them load an additional 20 boxes in the truck that I had said I would deal with, this itself is not the reason it took and additional truck (packed to the brim) or an additional 9 hours over anticipated time.Desired SettlementI am looking for the provider to make a reasonable modification to the original estimate - perhaps 10-20% over original estimate and not double.Business Response We gave the customer a 5% discount on her move and the bill was 3041.91. Unfortunately a lot of items were not properly packed so actual price was significantly different from the estimate due to the amount of items that shipped not in boxes as well as the additional items that were shipped. We believe that this complaint is already settled to the best of our abilities. All items were delivered, damage free and the bedroom set that was of concern was reassembled to the customer's satisfaction. The salesperson who quoted the job was on site all day of the delivery to ensure that all went well. We have issued a refund for the $29.60 that was overpaid due to the discount we provided.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The items left unpacked were items such as lamps (which were never expected to be packed by myself anyway). This is a prime example of a bait and switch wherein the quote was close to double the initial funds. Additionally, they held my furniture as hostage and would not deliver until I prepaid them. However this is in direct difference to what their website states (wherein they say payment at end of satisfactory delivery). When I stated that I wanted to see my furniture set-up before payment, they told me they were leaving. Not only is this false advertising, this is a corrupt business that underestimates services by almost 100% of the original quote (from $1800 to $3200). I would never pay a contractor before completion of services and feel this should be no different.Additionally they charged me for time they were stopping at Dunkin Donuts. I was forced to leave a $1000 washing machine behind because it could not fit in their truck (it took 2 full trucks and not the one they arrived with and estimated it taking) and thus had to buy a new one. Thus 5% off of the total price does not replenish the $1000 washing machine. There were also 2 damaged lamps and 2 lamps that were not even delivered. In total, the company now owes me $1000 for a washing machine in additional to $100 for each lamp, totalling $1400. I would like to see reimbursement for the money owed back to me.The amount overcharged would have been fair to be 20% and not 40. This is a false and corrupt company that bids at one cost and delivers at double.Final Business Response I am forwarding copies of payment arrangements to the Revdex.com. We are not paying for items that we did not move. We had someone on site other than the crew at the time of delivery and no items were noted missing or damaged. We did not offload any items from the truck at our warehouse. We did not have any packing estimated in the moving price and we do not disconnect washers or dryers. We would have been happy to move the washer had it been disconnected which the customer could have done at the time of loading. We are not going to refund any money for items not moved nor for items not properly packed and items that were never claimed missing at time of delivery. Thank you. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I want the Revdex.com to actually take action on this complaint. No paperwork was signed at time of delivery and therefore the company never noted items missing because they never got a signature showing satisfactory delivery. The Revdex.com is responsible for ensuring businesses are not corrupt and are fair to customers. In this case, I do not see his happening. I have contacted the Attorney General on this matter and a case is in action. I hope the Revdex.com can step in to ensure this company does not continue to bait and switch as many other claims for same company have been received by Revdex.com and the company has just bullied its way throught. This is deplorable.

In Person quote for moving services from my home at 11 hours for $1900. The estimate was grossly misrepresentated. Actual at 20 hours and $3200.Ayer Moving and Storage came to my house on Oct 17 and quoted moving my furniture at a cost of $1900 for 3 men at approximately 11 hours total. On October 24, I approved the quote, confirming via email that this included furniture breakdown and assembly. I had suggested that I would pack all materials (loose items) on my own and would move them personally. On Nov 19, the movers came to my house, arriving at 10:30am. I had not removed approx 20 pre-packed boxes and asked them to. Outside of these 20 boxes, no loose items remained except for lamps (originally in quote). During the day,regular smoke breaks were taken by the crew. Screws for furniture was not taped to furniture, but instead thrown in crews pockets. An additional truck had to be called as there wasn't enough space to accomodate all furniture. Total hours for furniture removal ended up being 11 hours (quoted at 6) and 2 FULL trucks were required to haul furniture away.Now, I am being told that I must pre-pay for services at delivery, which will take 8 hours (not the 5 quoted), and will cost me $3200 for service (almost double the cost I was quoted). While I did indeed have them load an additional 20 boxes in the truck that I had said I would deal with, this itself is not the reason it took and additional truck (packed to the brim) or an additional 9 hours over anticipated time.Desired SettlementI am looking for the provider to make a reasonable modification to the original estimate - perhaps 10-20% over original estimate and not double.Business Response We gave the customer a 5% discount on her move and the bill was 3041.91. Unfortunately a lot of items were not properly packed so actual price was significantly different from the estimate due to the amount of items that shipped not in boxes as well as the additional items that were shipped. We believe that this complaint is already settled to the best of our abilities. All items were delivered, damage free and the bedroom set that was of concern was reassembled to the customer's satisfaction. The salesperson who quoted the job was on site all day of the delivery to ensure that all went well. We have issued a refund for the $29.60 that was overpaid due to the discount we provided.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The items left unpacked were items such as lamps (which were never expected to be packed by myself anyway). This is a prime example of a bait and switch wherein the quote was close to double the initial funds. Additionally, they held my furniture as hostage and would not deliver until I prepaid them. However this is in direct difference to what their website states (wherein they say payment at end of satisfactory delivery). When I stated that I wanted to see my furniture set-up before payment, they told me they were leaving. Not only is this false advertising, this is a corrupt business that underestimates services by almost 100% of the original quote (from $1800 to $3200). I would never pay a contractor before completion of services and feel this should be no different.Additionally they charged me for time they were stopping at Dunkin Donuts. I was forced to leave a $1000 washing machine behind because it could not fit in their truck (it took 2 full trucks and not the one they arrived with and estimated it taking) and thus had to buy a new one. Thus 5% off of the total price does not replenish the $1000 washing machine. There were also 2 damaged lamps and 2 lamps that were not even delivered. In total, the company now owes me $1000 for a washing machine in additional to $100 for each lamp, totalling $1400. I would like to see reimbursement for the money owed back to me.The amount overcharged would have been fair to be 20% and not 40. This is a false and corrupt company that bids at one cost and delivers at double.Final Business Response I am forwarding copies of payment arrangements to the Revdex.com. We are not paying for items that we did not move. We had someone on site other than the crew at the time of delivery and no items were noted missing or damaged. We did not offload any items from the truck at our warehouse. We did not have any packing estimated in the moving price and we do not disconnect washers or dryers. We would have been happy to move the washer had it been disconnected which the customer could have done at the time of loading. We are not going to refund any money for items not moved nor for items not properly packed and items that were never claimed missing at time of delivery. Thank you. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I want the Revdex.com to actually take action on this complaint. No paperwork was signed at time of delivery and therefore the company never noted items missing because they never got a signature showing satisfactory delivery. The Revdex.com is responsible for ensuring businesses are not corrupt and are fair to customers. In this case, I do not see his happening. I have contacted the Attorney General on this matter and a case is in action. I hope the Revdex.com can step in to ensure this company does not continue to bait and switch as many other claims for same company have been received by Revdex.com and the company has just bullied its way throught. This is deplorable.

Hidden fees that the company added on and were not part of the original proposal. When working with this company we received a "Proposed Cost of Services" and the total cost was $2,937.50 for the Load and Unload of our house. Before we chose them as a moving company we specifically emailed the sales rep regarding the Load and Unload cost because our stuff was going in storage. We were told that that was the total cost to take the stuff from our house to storage and then bring it back; the only additional cost would be if the move took longer and if we had our stuff in storage longer than one month. When we received our first bill for payment it was $2235 (Minus the $1973.13 deposit) there were charges on there that did not make sense so I called and asked what the extra $995 in charges were for and they said it was for Packing of our Mattress, an unloading charge, and for sending a truck for our Kayak. When I disputed the charges because they were not on the original proposal and I specifically ask about any additional charges with their sales rep they would not take my Credit Card and they wanted a Bank Certified check because they knew I would stop payment until the dispute was resolved. And then the check amount they wanted was $1880.66 so if you add that to the Load bill total cost for this move was $3,853.79. As you can see considerably more than what was quoted. There was an additional month of storage which made the cost go up but there is $650 in dispute and they will not speak with me regarding these hidden fees that they added on and were not on the proposal.Desired SettlementI do not feel that a customer should be hit with charges that are not explained on a proposal or quotes. You cannot just go add items that you failed to communicate and expect the customer to not push back on. I feel that they low balled their quote so we would select them but know they were the most expensive of the three companies we brought in. I would like this company to refund me the additional charges because they were not explained in their proposal or when I reached out to their sales rep asking about the proposal making sure I was clear with the charges I could expect to see.Business Response The customer paid 3485.66 for her move into storage, storage and out of storage. A refund check was sent to her for 368.13 on 8/14/14. The estimated charges were 3297.50 with the additional storage incurred. The actual bill was 188.16 over estimate which is well within 10%. I am not sure what the confusion is and why the refund was not mentioned in the complaint. We have sent an explanation of all of the charges and have spoken with the customer about the bill. We have left another message today. The customer was charged $50 for packing of the mattresses and $96.25 for the pick up of the canoe that would not fit in the first truck.

I am requesting credit for the damages done on the move.I am requesting a credit of 200 dollars.Payment to the movers of 902.75 instead of 1102.75On 2/17/2014 we moved from Leominster MA to Ayer MA which is only 11.2 miles. The moving company staff did not treat our belongings professionally as they promised, they broke a few or our things and they were working very slow, slacking off to make sure that the job would take all day. I pointed out to them that they were taking too long and also that there was a stand that I told them they broke I told them they need to reimburse and I made sure I put in the paper work. Also they broke the holder for the Treadmill,, which they handed to me.I did not noticed that the hardwood floor in my bedroom got all scratched in one area, they did not say anything about it. I have all the intentions to pay but when I called the owner the secretary answered and she did not care, she was nasty and had a bad attitude. She did not listen to my concerns and stated that the movers did not do anything. I left a message for the owner and he did not returned my phone call until he learned that I stopped payment. He called me then, but he did not care what I had to say, he did not acknowledge that the movers broke and damage some of my belongings. I know that they moved my belongings and I wanted to pay them some of the money but not everything they charged me. I stopped the payment because this is the only way that I can be heard. The moving company has estimated 1356.50 they charged me 1102.50 I made out the check and gave the check to the movers. I was expecting that someone will hear me out and acknowledge that at least they should give me some credit for the things that are broken/damage (utility stand, base of a table that I gave to the mover because I decided to buy a new one, he said he will donate it, a holder for the treadmill, my hardwood floor in the bedroom) . The owner did not listen to me, he did not care about the customer he just wanted to get paid I am willing to pay but I want to be reimbursed for the things that they damaged but he did not want to hear it and nor did want to take care of anything. This company does not care about the customers, they do not care if the customers are satisfied with the services, they only want to the money one way or the other. I want some type of credit, and as I said I am willing to pay them, but it is not fair that they do not care about the damages and it is not right that the owner does not want to listen to me. How can they be in business if it is just about what they can get and not caring about giving a good and honest service. I have moved many times and I have moved the same amount of furniture and it has taken me 4-5 hours not 7 hours, the Movers were wasting time and having personal conversations. They were moving one little box at a time, they made sure that they made it a whole day job, I would not care so much if my things did not get broken/damaged but they damaged the things I mentioned above and on top of that they did not want to hear me, they did not want to acknowledge the damages saying that there is no problem that the movers did nothing wrong. I am reaching out to you for help; what they did is wrong and it seems that they think they can get away with it. I want to resolve this, but I am not satisfied with the work nor the way the way they treat customers, there is no customer service.Desired Settlementi am requesting credit for the damages done to me and I am requesting a credit of at least two hundred dollars.As I said I am willing to pay but not $1102.75 instead $902.75.Business Response We have spoken with this customer and we have come to an agreement. We are issuing a credit and they will be paying the moving bill tomorrow. Consumer Response Hello Ms. Price: This is [redacted], I am writing to you to inform you that my case # XXXXXX has been resolved.Ayer moving and Storage Company have deducted $200.00 out of the $1102.75 that they were trying to collect from me. I have paid in full the amount of $902.75. I have paid in cash and I have the receipt in my possession. I thank you very much for the services that Revdex.com provides to the consumers because without your intervention our complaints would not have been heard by this company and they would have got away with it.I request an acknowledgment email stating that you have received this email for my records.Thank you,[redacted]Final Business Response We appreciate that we were able to handle our customer's complaint to their satisfaction. It is our policy to handle all of our customer complaints with or without the Revdex.com being involved. We are [redacted] that we are a member in good standing with the Revdex.com and have been for many years. We appreciate your support and your service to us and to our customers and to our potential customers!!

Hidden fees that the company added on and were not part of the original proposal. When working with this company we received a "Proposed Cost of Services" and the total cost was $2,937.50 for the Load and Unload of our house. Before we chose them as a moving company we specifically emailed the sales rep regarding the Load and Unload cost because our stuff was going in storage. We were told that that was the total cost to take the stuff from our house to storage and then bring it back; the only additional cost would be if the move took longer and if we had our stuff in storage longer than one month. When we received our first bill for payment it was $2235 (Minus the $1973.13 deposit) there were charges on there that did not make sense so I called and asked what the extra $995 in charges were for and they said it was for Packing of our Mattress, an unloading charge, and for sending a truck for our Kayak. When I disputed the charges because they were not on the original proposal and I specifically ask about any additional charges with their sales rep they would not take my Credit Card and they wanted a Bank Certified check because they knew I would stop payment until the dispute was resolved. And then the check amount they wanted was $1880.66 so if you add that to the Load bill total cost for this move was $3,853.79. As you can see considerably more than what was quoted. There was an additional month of storage which made the cost go up but there is $650 in dispute and they will not speak with me regarding these hidden fees that they added on and were not on the proposal.Desired SettlementI do not feel that a customer should be hit with charges that are not explained on a proposal or quotes. You cannot just go add items that you failed to communicate and expect the customer to not push back on. I feel that they low balled their quote so we would select them but know they were the most expensive of the three companies we brought in. I would like this company to refund me the additional charges because they were not explained in their proposal or when I reached out to their sales rep asking about the proposal making sure I was clear with the charges I could expect to see.Business Response The customer paid 3485.66 for her move into storage, storage and out of storage. A refund check was sent to her for 368.13 on 8/14/14. The estimated charges were 3297.50 with the additional storage incurred. The actual bill was 188.16 over estimate which is well within 10%. I am not sure what the confusion is and why the refund was not mentioned in the complaint. We have sent an explanation of all of the charges and have spoken with the customer about the bill. We have left another message today. The customer was charged $50 for packing of the mattresses and $96.25 for the pick up of the canoe that would not fit in the first truck.