AYT Brothers, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** AYT reimbursed me for the oil drain repair ($150.00) and $of their Labor CostComplaint resolved***

REFERENCE : VEHICLE: VW TOUAREG VGood morning
Please find attach a letter that was generated to document the resolution of *** *** issue with regard to the repairs performed on the above
reference vehicleWe had advised *** *** that our equipment was unable to communicate with the on board computer to allow for the brakes wear sensor warning to be reset; and conceded to help with the oil pan
although it appeared to have been damaged when someone use an air ratcheted to install it stripping the bolt, a process not used at our facility
It was agreed that the shop would reimburse *** *** for the expense associated with having a mechanic of his choice to reset the light and correct issue with the oil panAccording to out records *** *** has not presented any documentation supporting the expenses to correct his issues to date

Review: Incomplete repair / failure to return brakes to proper functioning. Failure properly reset the brake pads warning indicator. Additionally, Oil drain plug was not properly reset (cocked) during an oil change on4/25/2014 by AYT thusly when returning for an oil change on I was told that the plug was cocked. The oil has been changed numerous time prior to this incident. I was told by mechanics at other repair shops that the plug was cocked prior to requesting the oil to be changed at AYT. AYT denies any role in the plug being cocked when the oil was changed on4/25/2014. The repair shops that identified plug problem are [redacted] MD and [redacted] MD. Your assistance in resolving this matter is requested.Desired Settlement: Request AYT pay for the proper repair of brake pads and sensors to restore functioning, and the warning light indicator reset. Also, pay for oil plug and any additionally repairs required to repair the damaged caused by the cocked oil plug.

Business

Response: