AZ 1st Choice Garage Doors

In March of I was called to replace a garage door in Globe, AZ Trip charges are costly as this is an out of area job that requires extra fuel and a large amount of drive time for my company The customer seemed desperate to get a company that would understand her situation and allow for her to stay in her budget After discussing the need to replace the door, and in order to save the customer unnecessary trip charges, the customer was asked to measure the door in order for me to have the door on hand when I arrived in Globe to complete the job Her son measured the door and she called back with the measurements a few days later When arriving at the job site with the appropriate door I immediately realized that the building the door would be placed in was in extremely bad shape In order to replace the door the correct way, I quickly realized that I needed to do some extra work to the building in order for the door to work properly I again measured the space for the door and the amount needed for head room in order for the door to work properly in this broken building I explained to the customer that if I placed the 7' door in the space, it would not work properly due to the tresses setting at 7' 2" The job required a 6' 6" door with tracking that would leave the headroom needed for the door to work properlyI would also have to build a new header for the door The wood in the building was rotted and old and would not hold the weight needed for the door to last Understanding the need for the customer to continue to stay in her budget, I again charged no trip or fuel charge on this day and the customer agreed to ordering the different door , signed the invoice approving her parts and service for a total of $972.20, and scheduled another day for my company to come back and complete the job This included no trip or fuel charges and only an additional charge for $in order to create the header needed for the door and the parts to build this.My company returned and completed the job on the 13th of MarchThe customer was on premises and thanked me for my work and helping her keep her job under budget with not charging additional trip charges that my company accrued going back and forth at no cost She also paid the full amount of the invoice with a check at this time Approximately five days later, the customer called complaining about the color of the garage door I put in I was unaware until this time that it was not the color we had discussed previously I was under the understanding when I was paid in full that the customer was happy and the job was done correctly The customer stated it would be $to paint the door the original color she had wanted Although I did not feel responsible for the door being the wrong color, I wanted to make my customer happy and I offered to pay half of the cost to paint the door as I feel it was a miscommunication on both parts that the door was the wrong color I offered this to the customer on several occasions The customer did not accept this as a solution and continued to find other problems with the work I completed for her She began to harass and slander my company through social media and over the telephone At this time I cut communication with this customer My company works very hard to complete jobs that make customers happy and complete them at a cost that is fair to them I did not profit from the completion of this job due to the time and fuel that was added to complete the job and being unaware of the stability of the building before arriving I was helping a customer that seemed to be in need I have always, and will always work honestly and fairly with all customers I would never jeopardize my integrity or rating with the Revdex.com in any way For my company, the customer comes first In this case, the customer was not able to accept any solutions offered and my company tried hard to find a solution until the slander and harassment began.At this time I am disputing that the job was incomplete as the customer thanked me and paid in full the day I completed the job The only additional materials charged to the customer was to complete the header for the garage door to work properly and safely, which was approved by the customer Again, there were no additional charges for the fuel and time it took going back and forth because the building was unstableI did not misrepresent the work that needed to be done This was discussed and approved during our first visit before ordering the smaller door and buying the material for the header that needed to be built I do not feel that I owe the customer any reimbursement as I provided excellent service and workmanship and completed the job as requested.Sincerely, [redacted] Owner/AZ 1st ChoiceGarage Doors

In March of 2014 I was called to replace a garage door in Globe, AZ.  Trip charges are costly as this is an out of area job that requires extra fuel and a large amount of drive time for my company.  The customer seemed desperate to get a company that would understand her situation and...

allow for her to stay in her budget.  After discussing  the need to replace the door, and in order to save the customer unnecessary trip charges, the customer was asked to measure the door in order for me to have the door on hand when I arrived in Globe to complete the job.  Her son measured the door and she called back with the measurements a few days later.  When arriving at the job site with the appropriate door I immediately realized that the building the door would be placed in was in extremely bad shape.  In order to replace the door the correct way, I quickly realized that I needed to do some extra work to the building in order for the door to work properly.  I again measured the space for the door and the amount needed for head room in order for the door to work properly in this broken building.  I explained to the customer that if I placed the 7' door in the space, it would not work properly due to the tresses setting at 7' 2".  The job required a 6' 6" door with tracking that would leave the headroom needed for the door to work properly. I would also have to build a new header for the door.  The wood in the building was rotted and old and would not hold the weight needed for the door to last.  Understanding the need for the customer to continue to stay in her budget, I again charged no trip or fuel charge on this day and the customer agreed to ordering the different door , signed the invoice approving her parts and service for a total of $972.20, and scheduled another day for my company to come back and complete the job.  This included no trip or fuel charges and only an additional charge for $125.00 in order to create the header needed for the door and the parts to build this.My company returned and completed the job on the 13th of March. The customer was on premises and  thanked me for my work and helping  her keep her job under budget with not charging additional trip charges that my company accrued going back and forth at no cost.  She also  paid the full amount of the invoice with a check at this time.   Approximately five days later,  the customer called complaining about the color of the garage door I put in.  I was unaware until this time that it was not the color we had discussed previously.  I was under the understanding when I was paid in full that the customer was happy and the job was done correctly.  The customer stated it would be $75.00 to paint the door the original color she had wanted.  Although I did not feel responsible for the door being the wrong color, I wanted to make my customer happy and I offered to pay half of the cost to paint the door as I feel it was a miscommunication on both parts that the door was the wrong color.  I offered this to the customer on several occasions.  The customer did not accept this as a solution and continued to find other problems  with the work I completed for her.  She began to harass and slander my company through social media and over the telephone.  At this time I cut communication with this customer.  My company works very hard to complete jobs that make customers happy and complete them at a cost that is fair to them.  I did not profit from the completion of this job due to the time and fuel that was added to complete the job  and  being unaware of the stability of the building before arriving.  I was helping a customer that seemed to be in need.  I have always, and will always work honestly and fairly with all customers.  I would never jeopardize my integrity or rating with the Revdex.com in any way.  For my company,  the customer comes first.  In this case, the customer was not able to accept any solutions offered and my company tried hard to find a solution until the slander and harassment began.At this time I am disputing  that the job was incomplete as the customer  thanked me and paid in full the day I completed the job.  The only additional materials charged to the customer was to complete the header for the garage door to work properly and safely, which was approved by the customer.  Again, there were no additional charges for the fuel and time it took going back and forth because the building was unstable. I did not misrepresent the work that needed to be done.  This was discussed and approved during our first visit before ordering the smaller door and buying the material for the header that needed to be built.  I do not feel that I owe the customer any reimbursement as I provided excellent service and workmanship and completed the job as requested.Sincerely,[redacted]Owner/AZ 1st ChoiceGarage Doors

In March of 2014 I was called to replace a garage door in Globe, AZ.  Trip charges are costly as this is an out of area job that requires extra fuel and a large amount of drive time for my company.  The customer seemed desperate to get a company that would understand her situation and...

allow for her to stay in her budget.  After discussing  the need to replace the door, and in order to save the customer unnecessary trip charges, the customer was asked to measure the door in order for me to have the door on hand when I arrived in Globe to complete the job.  Her son measured the door and she called back with the measurements a few days later.  When arriving at the job site with the appropriate door I immediately realized that the building the door would be placed in was in extremely bad shape.  In order to replace the door the correct way, I quickly realized that I needed to do some extra work to the building in order for the door to work properly.  I again measured the space for the door and the amount needed for head room in order for the door to work properly in this broken building.  I explained to the customer that if I placed the 7' door in the space, it would not work properly due to the tresses setting at 7' 2".  The job required a 6' 6" door with tracking that would leave the headroom needed for the door to work properly. I would also have to build a new header for the door.  The wood in the building was rotted and old and would not hold the weight needed for the door to last.  Understanding the need for the customer to continue to stay in her budget, I again charged no trip or fuel charge on this day and the customer agreed to ordering the different door , signed the invoice approving her parts and service for a total of $972.20, and scheduled another day for my company to come back and complete the job.  This included no trip or fuel charges and only an additional charge for $125.00 in order to create the header needed for the door and the parts to build this.My company returned and completed the job on the 13th of March. The customer was on premises and  thanked me for my work and helping  her keep her job under budget with not charging additional trip charges that my company accrued going back and forth at no cost.  She also  paid the full amount of the invoice with a check at this time.   Approximately five days later,  the customer called complaining about the color of the garage door I put in.  I was unaware until this time that it was not the color we had discussed previously.  I was under the understanding when I was paid in full that the customer was happy and the job was done correctly.  The customer stated it would be $75.00 to paint the door the original color she had wanted.  Although I did not feel responsible for the door being the wrong color, I wanted to make my customer happy and I offered to pay half of the cost to paint the door as I feel it was a miscommunication on both parts that the door was the wrong color.  I offered this to the customer on several occasions.  The customer did not accept this as a solution and continued to find other problems  with the work I completed for her.  She began to harass and slander my company through social media and over the telephone.  At this time I cut communication with this customer.  My company works very hard to complete jobs that make customers happy and complete them at a cost that is fair to them.  I did not profit from the completion of this job due to the time and fuel that was added to complete the job  and  being unaware of the stability of the building before arriving.  I was helping a customer that seemed to be in need.  I have always, and will always work honestly and fairly with all customers.  I would never jeopardize my integrity or rating with the Revdex.com in any way.  For my company,  the customer comes first.  In this case, the customer was not able to accept any solutions offered and my company tried hard to find a solution until the slander and harassment began.At this time I am disputing  that the job was incomplete as the customer  thanked me and paid in full the day I completed the job.  The only additional materials charged to the customer was to complete the header for the garage door to work properly and safely, which was approved by the customer.  Again, there were no additional charges for the fuel and time it took going back and forth because the building was unstable. I did not misrepresent the work that needed to be done.  This was discussed and approved during our first visit before ordering the smaller door and buying the material for the header that needed to be built.  I do not feel that I owe the customer any reimbursement as I provided excellent service and workmanship and completed the job as requested.Sincerely,[redacted]Owner/AZ 1st ChoiceGarage Doors

I just want to say that Mark is an amazing man. He came to my house within an hour as my garage door spring was broken and I needed to get out of my garage ASAP. He did not try and sell me anything I didn't need. His price was fair and he was just a very upstanding man. I have referred him to countless other friends and have used him several times since. He is the only garage door company I will ever use

Just had this company come out and fix my garage door. We called at 7:30 am and they were here by 1pm to fix the door. Prices were reasonable and fair. Owner is professional, courteous, and a nice person. I would highly recommend them and will definitely use them again.

Az 1st Choice will always be my first choice! They responded promptly to my call, and came out within the time promised (THAT DAY!). The repairs were explained thoroughly to me and well within my my price range. Thank you [redacted]!

We have used [redacted] with AZ 1st Choice Garage Doors twice. Both times he was prompt and efficient. His rates are fair, and he is very professional and courteous. I highly recommend [redacted] and will never use anyone else!

Excellent!!!!!!

Called [redacted] and he responded back to me within the half hour...came out the next day (morning) to fix the garage door....fixed and running great!!!!! Awesome Custumer service and very trustworthy! Thank you [redacted]!!!!!

Great company! I called and spoke with [redacted] to make an appointment. He walked me through an easy fix on my door. Great guy. Would definitely recommend and would use in the future.

I recently contacted [redacted] with AZ 1st Choice Garage Doors and couldn't be happier with my service. He answered my call on the weekend, tried to help over the phone and then promised service first thing Monday morning. He was prompt on Monday morning, got my garage door working quickly! [redacted] was so helpful and his employee [redacted] was great! Thanks [redacted]. Keep up the great work.

Unprofessional and doesn't care about details. Says satisfaction guaranteed but once you need to deal with a problem they are rude and hard to commit to come back to finish the work. Also, speaks negatively of customers on business Facebook page which seems obviously unprofessional and should demonstrate that one should look for business elsewhere.

Review: I did not receive the door I requested and paid for. Company let me with an incomplete job that required me to hire someone else to complete the job. Company charged me for materials that I did not approve or that was not identified at original estimate. Company refused to honor guaranteed satisfaction claim. Owner refused to return correspondence after I made demand for guarantee. Owner misrepresented the work that needed to be done and provided me with a door he had on hand instead of a new door which I ordered.

Company did not remove old door causing me do have to get it removed from property. Company charged me a trip cost to come to the work and then advertised their presence in my city for more business.Desired Settlement: I want company to compensate me for cost of painting door or replace the door with the one I ordered. I want company to reimburse me for materials I did not order or that was not necessary if he had installed door the way I requested. I want company to reimburse me for the cost of having their poor workmanship and incomplete job completed by another contractor

Business

Response:

In March of 2014 I was called to replace a garage door in Globe, AZ. Trip charges are costly as this is an out of area job that requires extra fuel and a large amount of drive time for my company. The customer seemed desperate to get a company that would understand her situation and allow for her to stay in her budget. After discussing the need to replace the door, and in order to save the customer unnecessary trip charges, the customer was asked to measure the door in order for me to have the door on hand when I arrived in Globe to complete the job. Her son measured the door and she called back with the measurements a few days later. When arriving at the job site with the appropriate door I immediately realized that the building the door would be placed in was in extremely bad shape. In order to replace the door the correct way, I quickly realized that I needed to do some extra work to the building in order for the door to work properly. I again measured the space for the door and the amount needed for head room in order for the door to work properly in this broken building. I explained to the customer that if I placed the 7' door in the space, it would not work properly due to the tresses setting at 7' 2". The job required a 6' 6" door with tracking that would leave the headroom needed for the door to work properly. I would also have to build a new header for the door. The wood in the building was rotted and old and would not hold the weight needed for the door to last. Understanding the need for the customer to continue to stay in her budget, I again charged no trip or fuel charge on this day and the customer agreed to ordering the different door , signed the invoice approving her parts and service for a total of $972.20, and scheduled another day for my company to come back and complete the job. This included no trip or fuel charges and only an additional charge for $125.00 in order to create the header needed for the door and the parts to build this.My company returned and completed the job on the 13th of March. The customer was on premises and thanked me for my work and helping her keep her job under budget with not charging additional trip charges that my company accrued going back and forth at no cost. She also paid the full amount of the invoice with a check at this time. Approximately five days later, the customer called complaining about the color of the garage door I put in. I was unaware until this time that it was not the color we had discussed previously. I was under the understanding when I was paid in full that the customer was happy and the job was done correctly. The customer stated it would be $75.00 to paint the door the original color she had wanted. Although I did not feel responsible for the door being the wrong color, I wanted to make my customer happy and I offered to pay half of the cost to paint the door as I feel it was a miscommunication on both parts that the door was the wrong color. I offered this to the customer on several occasions. The customer did not accept this as a solution and continued to find other problems with the work I completed for her. She began to harass and slander my company through social media and over the telephone. At this time I cut communication with this customer. My company works very hard to complete jobs that make customers happy and complete them at a cost that is fair to them. I did not profit from the completion of this job due to the time and fuel that was added to complete the job and being unaware of the stability of the building before arriving. I was helping a customer that seemed to be in need. I have always, and will always work honestly and fairly with all customers. I would never jeopardize my integrity or rating with the Revdex.com in any way. For my company, the customer comes first. In this case, the customer was not able to accept any solutions offered and my company tried hard to find a solution until the slander and harassment began.At this time I am disputing that the job was incomplete as the customer thanked me and paid in full the day I completed the job. The only additional materials charged to the customer was to complete the header for the garage door to work properly and safely, which was approved by the customer. Again, there were no additional charges for the fuel and time it took going back and forth because the building was unstable. I did not misrepresent the work that needed to be done. This was discussed and approved during our first visit before ordering the smaller door and buying the material for the header that needed to be built. I do not feel that I owe the customer any reimbursement as I provided excellent service and workmanship and completed the job as requested.Sincerely,[redacted]Owner/AZ 1st ChoiceGarage Doors