AZ Auto Corral

First of all I would like to send my deepest apologies for the inconvenience of owning something that needs repairs, we all understand how frustrating that can beI would also apologize for some of the comments that our tech made, he has since been relieved of his duties.In regards to the various
issues: The door latches were assumed to work and without putting stuff in them and driving down the road it would be impossible to know they didn't hold We replaced these at our cost We have never had a shower on a new unit that this issue has been raised, we shall learn from this and never assume anything comes from the factory the way it should We really do have to wait to hear word from the factory before any warranty work can be performed In this case we actually had someone from *** *** tell us "this is technology so what do you expect!" Obviously this is unacceptable to us and we are continuing to climb their "ladder" to get adequate help.The wheel well issue is again nothing we had ever seen and quite frankly would never even think to look under the coach to see if there is daylight, now we will! We suggested other dealerships to Mr*** that may be better equipped to handle this type of work We did this knowing that the chances of being compensated by *** *** would go down the street as well.In closing I again would like to extend my deepest sympathy for the inconvenience and will continue to help in whatever capacity possible to get the repairs handledI will have our service department follow up with *** ***, since they seem to respond best when being pestered Unfortunately, we have to work on their timetable which quite honestly costs us man power and money. Sincerely,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. It’s really sad what our world has come toCompanies employ people that wrong theircus***ers and no one will take responsibility for anythingMr*** wrote anice letter although not factualSurely he doesn’t think that anyone willbelieve that he was driving our motor home down the freeway at mph and tookhis hands off the steering wheelThat would have been our very first complaint At one point with his hand son the steering wheel the RV veered to the right over feet into the emergency parking laneHe quickly corrected the RV back into the right lane***immediately questioned him as to what just happened thereTo our surprise his response was “That’s the nature of the Beast”. Auto Corral did pay for a repair as we took the RV within days of picking it up to several places because the steering issue is so severeThe repair was not $ It did not solve the issue. On June 15, we sent Auto Corral a certified letter requesting items that should have been done prior to delivery, to be fixedMr*** responded immediately and said he was not aware we were still having problemsBring your RV back to Auto Corral and we will take care of itWe had to physically move all of our personal belongings out of the RV, find a place to stay for a week and pay for the gas to drive this RV back to Mesa on the promise that they would take care of itWe did this because we wanted our RV fixedThey had the RV for days and when we called we were told it was ready , come and get itWhen we arrived they had done absolutely nothing in six daysNot even the title work to put it in our namesOriginally we did the smog for them the day we picked up the RV because they couldn’t do it in the hours that we were there waiting to do the initial inspectionNot only did we waste days of our time and the money that was spent on gas and meals because they inconvenienced us but we also still had all four problemsWe waited one hour and minutes while they did the title work so we could drive our RV off the lot and Mr*** gave us every excuse as to why the ice maker was fine, the awning motor was not working anymore so they had ordered a motor but it had not arrived yet and the steering problem was because of ***’s fear of driving the RVWe have owned RV’sOne was a 40’and we drove it for years*** had many excuses to not do repairsThe company on their website under “About Us” mentions ”We have the best buying experience ever.” Inthe last paragraph it states “ that we can carry on the legacy of goodness andhopefully bless others as we have been blessed.” Contrary to this, if you read the review on the website dated April of which had exactly the same title problem we did ( it speaks of ***) you will understand what actually happensIt appears this is not uncommonWe now know that dealing with Auto Corral is a waste of time and moneyWe will not goback to Auto Corral with our RV under any circumstances as they have been lessthan honestWe would like to take our RV to a reputable RV dealer in *** and for Auto Corral to be responsible for all the remaining items that were brought to their attention within the first days of purchase under the written warranty given to us by *** their salespersonWhen reading their website we thought we were going to be dealing with a company with integrity and moral fiberTheir website states “backed by our ‘WE ACTUALLY CARE’ customer serviceSatisfaction has not been accomplished! Regards, *** ***

I guess at this point we have to chalk the test drive up to the fact that there are versions Part of the problem, as I understand it, is that *** did not know that Mr*** has trouble hearing, so evidently he mistook no response as agreement I apologize for not pulling out the receipt for the steering repair and just using an approximate of $800, the actual cost was $If they would like the awning part and pay for someone else to install it we would be ok with thatI will even give them an hour of labor at our cost which is $The ice maker issue is one that we will repair or order new part after we have a chance to see what part(s) are needed It is just silly for me to have to pay again for someone else to do work that we can do, and have offered to do I also apologize for the title work, there is absolutely no advantage to the delay we just forgot to get the emissions done The accusations about this being a common occurrence is a little hard to swallowWe have had sales in this location and complaints, while that is too many in my opinion, it is not exactly a pattern. Again, I extend my deepest apology and stand behind the fact that I am still willing to fix said issues If in fact the ***s find it too much trouble to get here then I will reimburse our labor rate of $an hour for any labor they pay in ***i.eif they pay for hours of labor I will pay $ Sincerely, ***

I would like to accept full responsibility for not responding in a more timely manner Part of the time it took to respond was to find out if anyone who may have had contact with this coach and removed a blind I could not find anyone to have had any knowledge of using this blind in any
way and in fact could not see the blind in pictures I took upon receipt of this unit I have sincere compassion for the *** having been in this business for some time now I fully understand the cost of maintaining a motorhome and the randomness for which components malfunction, break, fall off or otherwise deteriorate For this reason among others, we ask that all of our consignment owners maintain their own insurance and sign the document that relieves Auto Corral RV from responsibility for any damage that may occur.I am willing to perform the repairs at our cost, but I can not see how any of these issues are from neglect or any failure to perform We hold with high regard all of our customers especially given how small we are, therefore we simply can't afford to have any ill willThat being said, I have to be a good steward of our limited resources taking great care of each dollar we spend.Sincerely,***

We work very hard to make sure everything is handled with integrity, therefore we take these allegations very seriously.  We have no intention of going back on our word and will of course honor our previous commitments. [redacted] industries has been the leading manufacturer for years and never...

added or recommended extra steering stabilizers.  The [redacted]s took the RV to another service center after feeling uneasy driving the coach to [redacted], we paid for service even though we didn't have a chance to inspect ourselves, cost was approximately $800!  This after customer test drove the vehicle here and had no issues. [redacted] took them for a test drive when they brought coach back and traveled at speeds upwards of 70mph with no issue, even taking his hands off wheel to demonstrate. Mr. [redacted] took the wheel and [redacted] observed that he was very uncomfortable driving the RV and shared this with them. Class A RV's can be quite intimidating to drive. From that test drive and 2 more from our Techs it was determined that this unit drove as well or better than any gas coach. We have tried to explain on more than one occasion that if you turn off the ice maker mid-cycle it needs to be reset.  The ice-maker worked here before it left and then again after they brought it back.  In the course of explaining that even a new machine, given the 12v operating system, will also have the same response to being shut off mid-cycle, the customer called [redacted] a liar and hung up. The awning worked before it left also, but after they brought it back we noticed that the motor would start to overheat and the function did not work as well.  We ordered a new motor and it is here waiting to be installed. We know we are not perfect, but believe we can be perfect in our effort.  As a small business we understand the value of every single customer.  Our goal is to always be genuine and courteous so when someone has an experience where they feel differently it hurts. Nothing has changed on our end with regards to any promise made to the [redacted]s.  We fully intend to install awning motor and replace ice maker if need be! We apologize for the inconvenience and feel horrible that your experience has not been what you hoped for.

I guess at this point we have to chalk the test drive up to the fact that there are 2 versions.  Part of the problem, as I understand it, is that [redacted] did not know that Mr. [redacted] has trouble hearing, so evidently he mistook no response as agreement.  I apologize for not pulling out the receipt for the steering repair and just using an approximate of $800, the actual cost was $762.93. If they would like the awning part and pay for someone else to install it we would be ok with that. I will even give them an hour of labor at our cost which is $20. The ice maker issue is one that we will repair or order new part after we have a chance to see what part(s) are needed.  It is just silly for me to have to pay again for someone else to do work that we can do, and have offered to do.  I also apologize for the title work, there is absolutely no advantage to the delay we just forgot to get the emissions done.  The accusations about this being a common occurrence is a little hard to swallow. We have had 778 sales in this location and 2 complaints, while that is 2 too many in my opinion, it is not exactly a pattern. Again, I extend my deepest apology and stand behind the fact that I am still willing to fix said issues.  If in fact the [redacted]s find it too much trouble to get here then I will reimburse our labor rate of $20 an hour for any labor they pay in [redacted]. i.e. if they pay for 5 hours of labor I will pay $100.  Sincerely, [redacted]

 I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It’s really sad what our world has come to. Companies employ people that wrong theircus[redacted]ers and no one will take responsibility for anything. Mr. [redacted] wrote anice letter although not factual. Surely he doesn’t think that anyone willbelieve that he was driving our motor home down the freeway at 70 mph and tookhis hands off the steering wheel. That would have been our very first complaint.  At one point with his hand son the steering wheel the RV veered to the right over 3 feet into the emergency parking lane. He quickly corrected the RV back into the right lane. [redacted]immediately questioned him as to what just happened there. To our surprise his response was “That’s the nature of the Beast”. Auto Corral did pay for a repair as we took the RV within days of picking it up to several places because the steering issue is so severe. The repair was not $800.00.  It did not solve the issue. On June 15, 2015 we sent Auto Corral a certified letter requesting 4 items that should have been done prior to delivery, to be fixed. Mr. [redacted] responded immediately and said he was not aware we were still having problems. Bring your RV back to Auto Corral and we will take care of it. We had to physically move all of our personal belongings out of the RV, find a place to stay for a week and pay for the gas to drive this RV back to Mesa on the promise that they would take care of it. We did this because we wanted our RV fixed. They had the RV for 6 days and when we called we were told it was ready , come and get it. When we arrived they had done absolutely nothing in six days. Not even  the title work to put it in our names. Originally we did the smog for them the day we picked up the RV because they couldn’t do it in the 2 hours that we were there waiting to do the initial inspection. Not only did we waste 6 days of our time and the money that was spent on gas and meals because they inconvenienced us but we also still had all four problems. We waited one hour and 45 minutes while they did the title work so we could drive our RV off the lot and Mr. [redacted] gave us every excuse as to why the ice maker was fine, the awning motor was not working anymore so they had ordered a motor but it had not arrived yet and the steering problem was because of [redacted]’s fear of driving the RV. We have owned 4 RV’s. One was a 40’and we drove it for 7 years. [redacted] had many excuses to not do repairs. The company on their website under “About Us” mentions  ”We have the best buying experience ever.” Inthe last paragraph it states “ that we can carry on the legacy of goodness andhopefully bless others as we have been blessed.” Contrary to this, if you read the review on the website dated April of 2014 which had exactly the same title problem we did ( it speaks of  [redacted]) you will understand what actually happens. It appears this is not uncommon. We now know that dealing with Auto Corral is a waste of time and money. We will not goback to Auto Corral with our RV under any circumstances as they have been lessthan honest. We would like to take our RV to a reputable RV dealer in [redacted] and for Auto Corral to be responsible for all the remaining 3 items that were brought to their attention within the first 30 days of purchase under the written warranty given to us by [redacted] their salesperson. When reading their website we thought we were going to be dealing with a company with integrity and moral fiber. Their website states “backed by our ‘WE ACTUALLY CARE’ customer service. Satisfaction has not been accomplished! Regards, [redacted]

First of all I would like to send my deepest apologies for the inconvenience of owning something that needs repairs, we all understand how frustrating that can be. I would also apologize for some of the comments that our tech made, he has since been relieved of his duties.In regards to the...

various issues: The door latches were assumed to work and without putting stuff in them and driving down the road it would be impossible to know they didn't hold.  We replaced these at our cost.  We have never had a shower on a new unit that this issue has  been raised, we shall learn from this and never assume anything comes from the factory the way it should.  We really do have to wait to hear word from the factory before any warranty work can be performed.  In this case we actually had someone from [redacted] tell us "this is 1961 technology so what do you expect!" Obviously this is unacceptable to us and we are continuing to climb their "ladder" to get adequate help.The wheel well issue is again nothing we had ever seen and quite frankly would never even think to look under the coach to see if there is daylight, now we will!  We suggested other dealerships to Mr. [redacted] that may be better equipped to handle this type of work.  We did this knowing that the chances of being compensated by [redacted] would go down the street as well.In closing I again would like to extend my deepest sympathy for the inconvenience and will continue to help in whatever capacity possible to get the repairs handled. I will have our service department follow up with [redacted], since they seem to respond best when being pestered.  Unfortunately, we have to work on their timetable which quite honestly costs us man power and money. Sincerely,[redacted]

I would like to accept full responsibility for not responding in a more timely manner.  Part of the time it took to respond was to find out if anyone who may have had contact with this coach and removed a blind.  I could not find anyone to have had any knowledge of using this blind in any...

way and in fact could not see the blind in pictures I took upon receipt of this unit.  I have sincere compassion for the [redacted] having been in this business for some time now I fully understand the cost of maintaining a motorhome and the randomness for which components malfunction, break, fall off or otherwise deteriorate.  For this reason among others, we ask that all of our consignment owners maintain their own insurance and sign the document that relieves Auto Corral RV from responsibility for any damage that may occur.I am willing to perform the repairs at our cost, but I can not see how any of these issues are from neglect or any failure to perform.  We hold with high regard all of our customers especially given how small we are, therefore we simply can't afford to have any ill will. That being said, I have to be a good steward of our limited resources taking great care of each dollar we spend.Sincerely,[redacted]

We work very hard to make sure everything is handled with integrity, therefore we take these allegations very seriously.  We have no intention of going back on our word and will of course honor our previous commitments. [redacted] industries has been the leading manufacturer for years and never...

added or recommended extra steering stabilizers.  The [redacted]s took the RV to another service center after feeling uneasy driving the coach to [redacted], we paid for service even though we didn't have a chance to inspect ourselves, cost was approximately $800!  This after customer test drove the vehicle here and had no issues. [redacted] took them for a test drive when they brought coach back and traveled at speeds upwards of 70mph with no issue, even taking his hands off wheel to demonstrate. Mr. [redacted] took the wheel and [redacted] observed that he was very uncomfortable driving the RV and shared this with them. Class A RV's can be quite intimidating to drive. From that test drive and 2 more from our Techs it was determined that this unit drove as well or better than any gas coach. We have tried to explain on more than one occasion that if you turn off the ice maker mid-cycle it needs to be reset.  The ice-maker worked here before it left and then again after they brought it back.  In the course of explaining that even a new machine, given the 12v operating system, will also have the same response to being shut off mid-cycle, the customer called [redacted] a liar and hung up. The awning worked before it left also, but after they brought it back we noticed that the motor would start to overheat and the function did not work as well.  We ordered a new motor and it is here waiting to be installed. We know we are not perfect, but believe we can be perfect in our effort.  As a small business we understand the value of every single customer.  Our goal is to always be genuine and courteous so when someone has an experience where they feel differently it hurts. Nothing has changed on our end with regards to any promise made to the [redacted]s.  We fully intend to install awning motor and replace ice maker if need be! We apologize for the inconvenience and feel horrible that your experience has not been what you hoped for.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I will make the adjustment and inform republic media to include the business name.  I appreciate the heads up

Review: We purchased a 2007 used RV from Auto Corral. They made many promises one being a 30 day written warranty. We have copy of original warranty. Salesman [redacted] forgot about it. When we brought it to his attention during paperwork he wrote it in. We have original proving this. We were unable to open the awning at the initial inspection. We called and spoke with [redacted] 2 days after leaving a deposit and were told they checked it out and it worked fine. We discovered when we went to pick it up that it worked intermittently We requested they do certain things like replace the tires and all 3 awning covers. We went ahead and accepted the RV even though they replaced the awning covers with white awning covers instead of the original black ones.

Our problems were just beginning. We had received a temporary plate and were to receive the originals in the mail. Our temporary plates had expired and the originals were still not there. There was a crack in the windshield which after much discontent they agreed to fix. [redacted] test drove the RV in town around 4o mph and it seemed to drive okay. We had a 30 day warranty so we were not too worried plus we purchased a 4 yr extended warranty from them. It cost $3557.00. On our drive home to [redacted] when we exceeded 60mph we noticed that the steering was very loose. It made us fear for our safety. Every time we have called and tried to get something done [redacted] the manager tries to intimidate us and gets us riled up and refuses to do anything. We can prove with copies of phone records and taped conversations all of the calls we have had to make. We started taping the conversations because they were lying and contradicting themselves. On June 15, 2015( We purchased on May 7,2015) we sent them a certified letter requesting that they fix 4 items.1.Awning 2. Ice maker 3. Steering 4. Title

We gave them 5 days from the time we took the RV in. We where staying in the RV full time as we had just sold a home and were waiting for our tenants to move out of our other home. They kept the RV for 1 week. The only thing resolved was the Title. It was done past the expiration. [redacted] did research and discovered that the steering could be fixed by placing steering dampeners and track bars on the front and rear of the RV. [redacted] was knowledgeable and aware of these bars. [redacted] called several places and got a price to do it. It was approximately $1760.00. We even offered to split the cost with them. [redacted] refused. He said he had ordered a motor for our awning but after a week nothing was done except the title. We were paying to stay elsewhere and paying for gas back and forth to [redacted] and they did absolutely nothing but the Title. We had a trip scheduled. Originally it was from May 8, 2015 through July 31, 2015. It was June 25th and our trip was still on hold. We finally agreed to take the motorhome and go on our trip and have the awning motor and ice maker done upon our return [redacted] said to [redacted] "I will take care of those issues within the first 30 days". This is also on our recorder.

We called today to try to make an appointment and they want us to bring in the RV so they could look at it again. Now [redacted] does not want to do anything but the motor for the awning. We are not going to waste our time and money to drive all the way to Phoenix unless all of our issues are taken care of.. We have a recording of which we will submit a copy where [redacted] agrees to take care of the ice maker which he is now not wanting to do.

After reading reviews on line it appears they have done this to multiple people. We are tired and want them to be responsible for all the items we asked them to fix in our certified letter. Including the steering.Desired Settlement: If they will not repair the RV we would be happy to give it back and have a full refund including warranty. We are actually afraid of having them do repairs at this time as we don't trust they will be honest about it. We prefer to have them pay for the repairs at a different facility.

Business

Response:

We work very hard to make sure everything is handled with integrity, therefore we take these allegations very seriously. We have no intention of going back on our word and will of course honor our previous commitments. [redacted] industries has been the leading manufacturer for years and never added or recommended extra steering stabilizers. The [redacted]s took the RV to another service center after feeling uneasy driving the coach to [redacted], we paid for service even though we didn't have a chance to inspect ourselves, cost was approximately $800! This after customer test drove the vehicle here and had no issues. [redacted] took them for a test drive when they brought coach back and traveled at speeds upwards of 70mph with no issue, even taking his hands off wheel to demonstrate. Mr. [redacted] took the wheel and [redacted] observed that he was very uncomfortable driving the RV and shared this with them. Class A RV's can be quite intimidating to drive. From that test drive and 2 more from our Techs it was determined that this unit drove as well or better than any gas coach. We have tried to explain on more than one occasion that if you turn off the ice maker mid-cycle it needs to be reset. The ice-maker worked here before it left and then again after they brought it back. In the course of explaining that even a new machine, given the 12v operating system, will also have the same response to being shut off mid-cycle, the customer called [redacted] a liar and hung up. The awning worked before it left also, but after they brought it back we noticed that the motor would start to overheat and the function did not work as well. We ordered a new motor and it is here waiting to be installed. We know we are not perfect, but believe we can be perfect in our effort. As a small business we understand the value of every single customer. Our goal is to always be genuine and courteous so when someone has an experience where they feel differently it hurts. Nothing has changed on our end with regards to any promise made to the [redacted]s. We fully intend to install awning motor and replace ice maker if need be! We apologize for the inconvenience and feel horrible that your experience has not been what you hoped for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. It’s really sad what our world has come to. Companies employ people that wrong theircus[redacted]ers and no one will take responsibility for anything. Mr. [redacted] wrote anice letter although not factual. Surely he doesn’t think that anyone willbelieve that he was driving our motor home down the freeway at 70 mph and tookhis hands off the steering wheel. That would have been our very first complaint. At one point with his hand son the steering wheel the RV veered to the right over 3 feet into the emergency parking lane. He quickly corrected the RV back into the right lane. [redacted]immediately questioned him as to what just happened there. To our surprise his response was “That’s the nature of the Beast”. Auto Corral did pay for a repair as we took the RV within days of picking it up to several places because the steering issue is so severe. The repair was not $800.00. It did not solve the issue. On June 15, 2015 we sent Auto Corral a certified letter requesting 4 items that should have been done prior to delivery, to be fixed. Mr. [redacted] responded immediately and said he was not aware we were still having problems. Bring your RV back to Auto Corral and we will take care of it. We had to physically move all of our personal belongings out of the RV, find a place to stay for a week and pay for the gas to drive this RV back to Mesa on the promise that they would take care of it. We did this because we wanted our RV fixed. They had the RV for 6 days and when we called we were told it was ready , come and get it. When we arrived they had done absolutely nothing in six days. Not even the title work to put it in our names. Originally we did the smog for them the day we picked up the RV because they couldn’t do it in the 2 hours that we were there waiting to do the initial inspection. Not only did we waste 6 days of our time and the money that was spent on gas and meals because they inconvenienced us but we also still had all four problems. We waited one hour and 45 minutes while they did the title work so we could drive our RV off the lot and Mr. [redacted] gave us every excuse as to why the ice maker was fine, the awning motor was not working anymore so they had ordered a motor but it had not arrived yet and the steering problem was because of [redacted]’s fear of driving the RV. We have owned 4 RV’s. One was a 40’and we drove it for 7 years. [redacted] had many excuses to not do repairs. The company on their website under “About Us” mentions ”We have the best buying experience ever.” Inthe last paragraph it states “ that we can carry on the legacy of goodness andhopefully bless others as we have been blessed.” Contrary to this, if you read the review on the website dated April of 2014 which had exactly the same title problem we did ( it speaks of [redacted]) you will understand what actually happens. It appears this is not uncommon. We now know that dealing with Auto Corral is a waste of time and money. We will not goback to Auto Corral with our RV under any circumstances as they have been lessthan honest. We would like to take our RV to a reputable RV dealer in [redacted] and for Auto Corral to be responsible for all the remaining 3 items that were brought to their attention within the first 30 days of purchase under the written warranty given to us by [redacted] their salesperson. When reading their website we thought we were going to be dealing with a company with integrity and moral fiber. Their website states “backed by our ‘WE ACTUALLY CARE’ customer service. Satisfaction has not been accomplished! Regards, [redacted]

Business

Response:

I guess at this point we have to chalk the test drive up to the fact that there are 2 versions. Part of the problem, as I understand it, is that [redacted] did not know that Mr. [redacted] has trouble hearing, so evidently he mistook no response as agreement. I apologize for not pulling out the receipt for the steering repair and just using an approximate of $800, the actual cost was $762.93. If they would like the awning part and pay for someone else to install it we would be ok with that. I will even give them an hour of labor at our cost which is $20. The ice maker issue is one that we will repair or order new part after we have a chance to see what part(s) are needed. It is just silly for me to have to pay again for someone else to do work that we can do, and have offered to do. I also apologize for the title work, there is absolutely no advantage to the delay we just forgot to get the emissions done. The accusations about this being a common occurrence is a little hard to swallow. We have had 778 sales in this location and 2 complaints, while that is 2 too many in my opinion, it is not exactly a pattern. Again, I extend my deepest apology and stand behind the fact that I am still willing to fix said issues. If in fact the [redacted]s find it too much trouble to get here then I will reimburse our labor rate of $20 an hour for any labor they pay in [redacted]. i.e. if they pay for 5 hours of labor I will pay $100. Sincerely, [redacted]

Review: RV was consigned to Auto Corral for sale. Upon termination of contract when we went to pick up our RV damage was done during time at Auto Corral. Two slide out awning were ripped. Blind in the bedroom is missing completely. Door to propane tank is broken. Back up camera no longer operational. Called [redacted] and left message to discuss issues. No return call received.Desired Settlement: Replacement of damaged awnings. Replacement of missing blind. Repair to door on propane tank. Repair to back up camera.

Business

Response:

I would like to accept full responsibility for not responding in a more timely manner. Part of the time it took to respond was to find out if anyone who may have had contact with this coach and removed a blind. I could not find anyone to have had any knowledge of using this blind in any way and in fact could not see the blind in pictures I took upon receipt of this unit. I have sincere compassion for the [redacted] having been in this business for some time now I fully understand the cost of maintaining a motorhome and the randomness for which components malfunction, break, fall off or otherwise deteriorate. For this reason among others, we ask that all of our consignment owners maintain their own insurance and sign the document that relieves Auto Corral RV from responsibility for any damage that may occur.I am willing to perform the repairs at our cost, but I can not see how any of these issues are from neglect or any failure to perform. We hold with high regard all of our customers especially given how small we are, therefore we simply can't afford to have any ill will. That being said, I have to be a good steward of our limited resources taking great care of each dollar we spend.Sincerely,[redacted]

Review: There are ads all over azcentral.com that do not disclose the RV's for sale by dealer. This implies a tax advantage for the consumer as they believe they are calling a private party.Desired Settlement: Advertise with full disclosure that they are a dealer.

Business

Response:

I will make the adjustment and inform republic media to include the business name. I appreciate the heads up

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We purchased a [redacted] by [redacted] from this dealer on March 7th. The dealer had said they had done a complete run through and check of the unit, and on the first day home as we were working in preparing the unit for our first trip, we discovered a total of 10 problems that needed repair. The list includes repairs as serious as a broken tongue jack and open wheel well, to a battery system that does not work, shower door that is not sealed, cabinets and drawers that do not stay latched, to something as simple as dinette cushions with mismatched or missing Velcro to hold them in place.When we took the unit back to the dealer for the warranty work, we included an itemized list and description of every repair that needed to be done. Today is the 28th day the dealer has had the unit and the majority of the repairs have not yet been done. Representatives from the company have not called me to update or clarify what progress has been made. When I call or stop in, I am given excuses ranging from "you aren't our only customer" to "we have to get permission to do this much work from [redacted]" to "our facility is not equipped to do the major repairs on the unit". When asked if they have gotten permission from [redacted], the representative is quite vague in his answer. When asked if they have made arrangements with another dealer who can provide the level of repair work required, they again state they have not yet asked for permission from [redacted].Desired Settlement: We demand all repairs be done promptly, correctly, completely and to my satisfaction. If that means the unit needs to be shipped back to the manufacturer for repair, we accept that and demand the dealer make the monthly installment payments on the financing until the unit has been completely repaired and returned to our possession. The first payment has been made by us at the beginning of April. The next payment is due the first of May.

Business

Response:

First of all I would like to send my deepest apologies for the inconvenience of owning something that needs repairs, we all understand how frustrating that can be. I would also apologize for some of the comments that our tech made, he has since been relieved of his duties.In regards to the various issues: The door latches were assumed to work and without putting stuff in them and driving down the road it would be impossible to know they didn't hold. We replaced these at our cost. We have never had a shower on a new unit that this issue has been raised, we shall learn from this and never assume anything comes from the factory the way it should. We really do have to wait to hear word from the factory before any warranty work can be performed. In this case we actually had someone from [redacted] tell us "this is 1961 technology so what do you expect!" Obviously this is unacceptable to us and we are continuing to climb their "ladder" to get adequate help.The wheel well issue is again nothing we had ever seen and quite frankly would never even think to look under the coach to see if there is daylight, now we will! We suggested other dealerships to Mr. [redacted] that may be better equipped to handle this type of work. We did this knowing that the chances of being compensated by [redacted] would go down the street as well.In closing I again would like to extend my deepest sympathy for the inconvenience and will continue to help in whatever capacity possible to get the repairs handled. I will have our service department follow up with [redacted], since they seem to respond best when being pestered. Unfortunately, we have to work on their timetable which quite honestly costs us man power and money. Sincerely,[redacted]

The only place in Arizona to buy a used RV - motorhome. Honest, reliable, friendly and are willing to let you spend the night in the motorhome at a local RV camp which they paid for. We purchased a motorhome and everything from customer service, price and quality of product have been exactly as they told us. If we ever buy another used motorhome, this is the place we will purchase it.