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AZ Ponds Reviews (2)

Review: We purchased and paid for a pond pump and filter, recommended by AZ Ponds on 6/27/14 for a total of $2660.19. The pump and filter arrived, but were too large to fit in the stone container we had sent measurements of prior to ordering. On 7/22/14, we purchased and paid for a smaller pump and filter that would fit into our container for $1232.98. AZ Ponds advised the return of both parts, which we did, at our expense, exactly as told. We were told that we would be credited for both the pump and the filter when the equipment was received. After 2 MONTHS of NO REFUND and NO CONTACT AT ALL from AZ Ponds, Jon called to inquire about the full refund of the brand new unused parts that we had returned. Jon was told at that time that one of the parts had arrived damaged in transit, that a claim needed to be filed, and that AZ Ponds would file the claim. On 9/11/14, we noticed a credit- a partial refund-to our credit card account, in the amount of $1314.20. Jon called AZ Ponds yesterday on 10/7/14, because we thought again that ample time had elapsed to refund the balance of the money we expect to be reimbursed. He was told that it was too late to file a claim, that no refund would be made. Jon immediately called the manufacturer, where we had sent the returned equipment(that was allegedly damaged in transit) on the advice of AZ Ponds, and was told by the manufacturer that AZ Ponds is in fact "blacklisted" by them. Jon then called our credit card company, who said that since this is a shipping issue, that it is not covered by the credit card policy. We paid the full amount up front for all of the equipment we ordered, in good faith that AZ Ponds was an honest business and would treat us fairly. We followed the return instructions exactly. We trusted AZ Ponds to be a reputable, honest business and do what they said they would do. From reading their own return policies online, AZ Ponds clearly understands strict time limits on shipping claims and explicit returned merchandise procedures, which it spells out for customers. AZ Ponds did not act the way they expect customers to act. AZ Ponds did not issue any refund at all until WE CONTACTED THEM 2 months after items were returned. AZ Ponds DID NOT NOTIFY US AT ALL OF ANY SHIPPING DAMAGE until we called, DID NOT IN FACT FILE A CLAIM AND KNEW IT WAS PAST THE TIME LIMIT TO FILE A CLAIM even when they told us they would take care of it. We are extremely upset about the fact that we have not been issued a full refund at this time and an apology for shoddy, negligent and misleading business practices. AZ Ponds has had the use of our money for several months now and this needs to be resolved immediately. Other consumers deserve to know that this is not a company that can be trusted.Desired Settlement: We want a refund for $1345.99 immediately.. AZ Pond owes us a refund on the equipment we returned exactly according to their instructions.

Review: I ordered a pump and hosing from this company. They sent the wrong hosing which the salesman - Neil, acknowledged. He assured me the correct hosing would be sent that day. When I called 2 weeks later to see why it hadn't arrived Neil said he lost the order and would ship it out that day. A week later same scenario. Now a week later same thing. I asked to speak with the owner - unavailable. Niel not taking my calls. I am so frustrated and my pond is now frozen which is what I needed the pump to prevent.Desired Settlement: I want to speak with the owner of the store. I want to receive the merchandise I paid for

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Description: Lawn & Garden Pond Dealers & Supplies

Address: 6271 Perkiomen Ave, Birdsboro, Pennsylvania, United States, 19508-9121

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