Azalea Ridge Apartment Homes

I moved in July 2013. I signed the lease for 1 year, my copy that was given to me was not signed by the apartment manager. I had an issue with my account showing that I owed money I didn't. That was corrected and rent was paid on or before the due date. I would let the complex know that there were illegal activities going on in front of my apartment. People above me were loud and let children run all hours of the night, when I complained the peace officer was called, didn't help.Numerous people living in apartments with out being on lease, I was told when I signed that after 7 days that they needed to be put on the leaseIn Feb. 2014 in compliance with the ADA the thermostats on all lower level were lowered. In March still a hole in wall from old thermostat and cold air was blowing in. April a letter was posted stating that work was being done to repair all walls. In May I paid rent and put in Maintenance request to have wall repaired. In June when I paid rent I put in Maintenance request to have wall repaired, finally at the end of June it was halfway patched. I received a notice June 16, 2014 that was posted on my door, that I would not have my lease renewed. When I inquired on why I received no response from the office or the corporate office on the reason. I had to pay several other locations fees to try to get approved for another apartment. When they would send a request to the manager one place never received a response, one place received a negative response, and the other place also received a negative response. I paid my full month rent for July 2014 but moved out on July 16, 2014 one month after receiving notice that I would have to be out of the apartment by the time the lease was up. I have requested that I be reimbursed for 1/2 months rent and my deposit be refunded. I have not seen a check for either. I have a video of the exit walk thru where I was informed that I would have to pay for part of August. I left this apartment and it was move in ready.Desired SettlementI would like to be refunded my $250.00 deposit, 1/2 Month July 2014 rent, and $400.00 for fees searching for an apartment since this burden was put upon me with no reason. I asked on several occasions to have a copy of my file to see why I would not have a place to live and told that I could not get it. I never received any notices of complaints or violations for the year I lived there and it makes no sense to me that a person that pays their rent on time and has no issues wouldn't be renewed.Business Response Mrs. [redacted] was issued a Notice of non-renewal due to written complaints of other residents about her taking pictures of the kids and racial slurs she was saying. She did in fact ask for a copy of all the items in her file, but as a precautionary measure for the residents that filed the complaints, we do not give these copies out. We did have ADA improvements that were being done and the 2 inch hole from where the thermostat was lowered was not repaired due to not having the man power and Mrs. [redacted] not wanting us to come in her apartment. Mrs. [redacted] was given the notice of non-renewal on June 16, 2014 for the end of her lease date which was August 10,2014. Per the lease agreement she is liable for the rent charges up to that date. Mrs. [redacted] decided to leave on July 16, 2014 and not finish out her lease. She paid all of July's rent, and then she was still left owing the pro rated amount for August 1, 2014- August 10, 2014. No refund was given because there was no refund due. As far as the negative comments on rental verification, we only provide the information asked. We give no reason as to why they were issues a non-renewal ect. We do list the number of late payments and all information that is asked, but never any negative comments. I thank you for your time and I hope if there is anything else you need, you will contact me. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I would like to address the response from Azalea Ridge Management. First, the comment that I took pictures of kids. The photos that I had taken were concerning the violations of management's letter dated June 4th, 2014 which stated "any residents under the age of 18, he/she is NOT permitted to roam the community without proper supervision." see attached letter. I also had taken photos of illegally parked motorcycles that were parked on the walkways and breezeways. The alleged "racial slurs" are slanderous lies. If any written complaints were ever placed against me I should have been notified by phone or letter so I would have the opportunity to dispute any allegations. I NEVER received any notification that "written complaints" were against me. I did not ever ask for anything other than a reason for a non-renewal since I had no reason to believe I had done anything wrong. I believe my tenant rights have been violated by the lack of consideration from management. My example of this would be that I contacted the courtesy officer because of the upstairs neighbors being loud and disruptive enough that my chandelier was moving and walls were rattling. Immediately the courtesy officer,[redacted] went to ask them to settle down. I would think that if the allegations of that magnitude had been made against me that I would have been given some kind of warning or opportunity to dispute the false accusations. I received NO consideration against these heinous allegations and I feel that landlord/tenant laws were violated in this matter.Secondly, every time I put in a maintenance request I always put "anytime" for access to my apartment, see attached also in response to the statement that I would not allow access to my apartment. I work fulltime and was not home during office hours. However, in regards to the 2 inch hole that was in compliance with the ADA in February, that should have been patched while moving the thermostat instead of leaving a hole and mess for the tenant to clean up after. It took 4 months for the repair to be patched and it still was not painted when I moved in July.Thirdly, the letter of non-renewal stated that I had to be out by August 10, 2014. I moved as soon as I could since I felt unsafe and I felt that the manager had been talking negatively to other tenants. NUMEROUS times I called the office and asked for the manager to call me or left a message on the machine so that I could ask for a partial month rent in order to go ahead and move. NEVER did I receive a return call. When I applied at other apartments I was turned down due to credit, and PRIOR RENTAL REFERNCE, see attached. I have only listed Azalea Ridge as a reference since I moved here from out of state. Another place I applied had issues getting information from the manager, the first referral was returned with N/A in the answers and the second was returned with limited information.Lastly, the management of this apartment complex is so discourteous to many of the tenants. I would never recommend anyone to sign a lease under the current management/ownership.I have moved from this complex leaving a "move-in ready" apartment and have requested on several occasions that my partial rent/deposit/unnecessary expenses be refunded. I do not expect that any of those will be ever returned. I am also attaching my account history showing that after an unearned charge of $102.00 was removed, with no explanation for what it was, my payments were on or before the due date. Also there are two August statements where I was initially charged a full months rent then it was reversed to reflect the 10 days. That payment is just short of my $250.00 deposit.In conclusion I want to say Thank you for your time in investigating this matter.Please do not hesitate to contact me if you need any other information regarding this poorly managed/owned apartment complex.Sincerely,Sheila [redacted] 10/13/14Final Business Response [redacted] Nov 7 to me Afternoon Ms.[redacted], I am writing on behalf of Azalea Ridge apartments and in response to the allegations put forth By Ms. [redacted]. Pursuant to our conversation yesterday, the only issue left unresolved by Azalea Ridge is regarding the security deposit of $250.00. The security deposit in question was held to pay towards the outstanding balances owed by Ms. [redacted]. Unfortunately, Ms. [redacted] still has an arrearage due. Ms. [redacted]'s file is now in my office and the litigation process has begun with respect to the monies owed by Ms. [redacted]. From this point forward please direct any and all correspondence related to this matter to my office. Thank you for your time and efforts, [redacted] PLCDirect: (901)[redacted]Fax: (901)[redacted].com[redacted] Poplar Ave, Ste 140Memphis, TN 38119

Charges made against me after 60 day notice,late fees,failure of written notice ..no repairs where made entire full term of stay,have pictures to showAccount 6234927, amount 3,183.50, sales representative [redacted], payment is to be made to [redacted],Fl 33614, for the creditor Azalea Ridge Desired SettlementNo judgment to creditors and removal from all 3 national credit reporting bureausBusiness Response Ms.[redacted], I am writing to dispute the allegations by Ms. [redacted] as related to the case abovementioned. First, to Ms. [redacted] claim that no repairs were made to the unit the entire time she was present. This statement is false. This allegation is refuted by the evidence that Ms. [redacted] herself produced. She produced 9 maintenance reports with each of them showing the repair completed and done so within 1-2 days of reporting. Azalea Ridge acted quickly and efficiently to respond to each and every maintenance request presented by Ms. [redacted]. As to the notice of intent to move, as required by the lease, a 60 day notice is required and Ms. [redacted] did provide such a notice. Unfortunately for Ms. [redacted], this notice does not alleviate the obligation for rental payments that are still due under the original term of the lease. Although, Azalea Ridge actively marketed the unit it was not re-rented until January of 2015; thus, Ms. [redacted] was still liable for the rent including October, November, and December of 2014 (the original term of the lease). Only if Ms. [redacted] had stayed the full term of her lease would she had been relieved of any future liability while working out the 60 day notice.