Azana Salon & Spa

Gina [redacted] has been a regular client of Azana Salon arid Spa
since May of 2016. She was charged $140 each time she had her hair
colored and cut by Ali. Each time Gina tipped Ali $10. Gina came in on
Saturday, September 3, 2016, to have her hail- cut end colored as she always
has. •The only...

exception is that Gina told Ali that She was having financial problems
ånd asked Ali to discount her services. Ali is not         authorized to discount her
services and Gina initially showed minor disappointment and embarrassment.
However, when Gina was ultimately unable to convince Ali to jeopardize her
employment by discounting her services, she was suddenly "disgusted"
with the “cleanliness" of Azaha Salon and Spa.Azana Salon and
Spa has been inspected routinely by the State of Wisconsin and by our own
internal Sanitation Department and meets and often exceeds the State of
Wisconsin's Barbering and Cosmetologvs Administration Code.In addition, Gina [redacted] is not able to come onto
Azana Salon and Spa premises from September 3, 2016, and going forward because
she called and threatened my employee's safety if her ridiculous demands were
not met. [redacted] called Gina [redacted] and advised her to
discontinue her threats and her contact with us or she would be cited for
Disorderly Conduct. She will be arrested for Trespassing if she enters Azana
Salon and Spa or is seen on this property.As I have said, Ali and Azana Salon and Spa did not
violate Sanitation code and did not put Gina [redacted] or any other client or
employee at risk due to uncleanliness on September 3, 2016, or any other past date.I will not be refunding Gina's payment for her hair
color and haircut with Ali that has been the same as it was when she first
became an Azana Client in May of 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Gina [redacted]I am appalled on how dishonest their response was. To start with I am not one who ever has confrontation because I get along with most. I have never had a problem or false accusations of my character being made up like this before. I think it's amusing that they need to falsify my character to protect their mistake as a company. I have never discussed financial issues with Ali. If I couldn't afford my hair being done why would I get my hair done? And why would I pick a salon that is overly priced for two?There are so many other salons out there that cost way less. So no I was never embarrassed. And then to say I am not welcomed back into their salon because I threatened to hurt their employee. Are you kidding me, I don't even have a criminal record. Those accusations are huge and untrue! I would never say or do something like that. Yes, a police officer called me and told me to never come to the salon again per the owners request. That was fine. I was never going to come back anyway. The manager even told me I should come back and see Paula because she has been there for years and is amazing. I cannot believe how untruthful this salon is. I am embarrassed for them. I never wrote this review to be compensated for my money it was the principle of my service being unsanitary. I don't care about my refund as much as I care about them trying to destroy my character with false information and false accusations. As far as I am concerned I am done. I appreciate their response and will hold on to it:) please keep all my personal info including my full name, address, phone number, out of this document if it's posted on the website. And please inform them of this request as well. Thanks so much for all your help and time Gina! Please message me if you need me.

Review: Second time receiving extremely poor service from the manicurists and pedicurists at this location. Was seen with my mother in June of 2012 by two pedicurists with very bad attitudes, unwilling to engage in smalltalk, unhappy. We assumed it was simply a bad day at the salon. Was seen again on June 16, 2014 with my mother by two different pedicurists, Tumara and Tina, who displayed a similar attitude of disdain and general unhappiness about their job. Both rushed through the pedicures, would not engage in chat with their clients, and had very rude and unfriendly attitudes, as well as a condescending air. We did not feel welcome in the salon at all. We thought perhaps we just had bad luck yet again, but as I went online to find Azana's contact information to attempt to get in touch with an owner or supervisor, I found the internet teeming with reviews exactly like our two experiences: customers not understanding why their nail experts were so angry and surly, having bad experiences, fed up with the rude staff and poor quality of service from such a high-end salon. I sent Azana a long message on June 19, 2014, requesting support from a supervisor or owner for this consistently bad service. No response was received. I sent a follow-up email on June 24, 2014, asking for someone to please contact me about this. As of today, June 30, 2014, no response of any kind has been received from the salon.Desired Settlement: I expect an Azana supervisor or the owner to get in touch with me regarding this string of bad experiences at their business. I expect an explanation as to why their customer service is so sub-par and what is causing their employees to be so unhappy. I expect an explanation as to why Azana has completely ignored incoming correspondence via the "Contact Us" part of their website, especially when all contact information fields have been filled out. I expect an explanation as to what customer service training is being given to their employees, as it is clearly lacking and badly needs to be revised. I expect to hear how Azana plans on addressing their staff on the proper way to interact with their clients and provide a positive consumer experience.

Business

Response:

I spoke to [redacted] on Wednesday July 2, 2014. I offered her to come back in with her Mom to have another Sea Salt Pedicure on us. She declined my offer. We than decided to go ahead and give [redacted] and her mom a full refund of $120.00.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a call from supervisor [redacted] who stated that the business "never received" our complaints submitted via their website on 06/19/14 and 06/24/14. I explained my concerns regarding their consistently poor customer services at their location and stressed the importance of reviewing the training being given to their employees, which the supervisor said she would pass along to the business owner. The supervisor offered to bring us in for new services, which I declined, as after several bad experiences at this location, we are not interested in returning. The supervisor then offered me a refund on the two services we received on 06/19/14, which I accepted. I am not seeking further correspondence with the business regarding this matter.

Regards,