Azar's Food Service

Thank you for reaching out to us to and bringing this concern to our attentionIn looking into this further, it appears that this consumer, *** ***, initially contacted us on 10/23/at 9:59pmAnytime we receive a consumer email, an automated response goes back to the consumer to let them
know we will follow up within hoursWe did reply back to this consumer on 10/24/at 12:10pm in an effort to gather more information regarding the quality concernInstead of replying back to this email chain, it appears that *** sent in a new email on 10/24/at 12:13pm, thus receiving our automated response againThis happened two additional times, giving *** the impression that we were spamming her.A free product replacement coupon was mailed out to this consumer on 10/25/We sincerely apologize for any confusion or trouble this may have caused ***.Attached is documentation of the email conversations.Please feel free to reach out to me with any questions or concerns.Kind Regards,*** ***
Consumer Relations ManagerOrganic Valley/CROPP CooperativeOrganic Drive, Cashton, WI 54619608-625-7204Consumer: *** ***Email Audit LogIncident *** Email Subject Line: Grassmilk - bad within daysConsumer Email 10/23/at 9:59pm:I purchased your grass fed milk on Sunday at Winn DixieIt was already bad todayI am disabled and l have no intention of having someone take me back there overturn most of it that is left I would like it replacedThank you.Auto response/reply 10/23/at 9:59pm: Thank you for contacting Organic Valley/Organic Prairie.Your inquiry is very important to usOne of our team members will be in touch with you within business hours for support.Sincerely,Organic Valley/Organic Prairie Consumer Relations TeamAgent response/reply 10/24/at 12:10pm: Hello,Thank you for contacting us at Organic ValleyPlease allow me to apologize for your recent experience with our GrassmilkWhat you have described sounds like early spoilageIt is difficult to say how this happenedIt could be the result of a handling or refrigeration problem at the distributor, trucking or retailer levelWe will check our distribution channels and correct any problems that may be foundAs an independent farmer-owned cooperative, we take great pride in our dairy products, any problem is considered serious and given full attentionIf you would please provide some additional information, I would be happy to mail a coupon for free Organic Valley product replacementBy providing the following information, it will help us track the Grassmilk from the plant to your store and correct any problems that may be found.- UPC number - found near the bar code (This will allow us to identify which specific milk product you have)- Location (city + state where milk was purchased)- Sell By Date - Product Code (Found near the date) I would be happy to compensate you for the Grassmilk that spoiled earlyIf you would also please include your full name and mailing address, I would be happy to get those coupons in the mail for you this afternoonThanks again for letting us know about this incidentI look forward to your reply Kind Regards,*** O.Organic Valley / Organic PrairieConsumer Relations Associate1-888-444-ext3701Consumer create a new incident: Incident *** Email Subject Line: UpdateConsumer Email 10/24/at 12:13pm:Thank youI just have begun the clean eating journey and your products came highly recommendedMy address is *** ** ** *** in Pembroke Pines, FL I plan to toss the unopened one as well as they were purchased at the same timeMy name is *** ***.Auto response/reply 10/24/at 12:13pm: Thank you for contacting Organic Valley/Organic Prairie.Your inquiry is very important to usOne of our team members will be in touch with you within business hours for support.Sincerely,Organic Valley/Organic Prairie Consumer Relations TeamAgent response/reply 10/24/at 3:31pm: Hi ***,Thank you for following up with meIf you would please provide some additional information, I would be happy to mail a coupon for free Organic Valley product replacementBy providing the following information, it will help us track the Grassmilk from the plant to your store and correct any problems that may be found.- UPC number - found near the bar code (This will allow us to identify which specific milk product you have)- Location (city + state where milk was purchased)- Sell By Date - Product Code (Found near the date) Upon receiving the additional product information, I would be happy to get those coupons in the mail for you this afternoonI look forward to your reply Kind Regards,Jen O.Organic Valley / Organic PrairieConsumer Relations Associate1-888-444-ext3701Consumer created a new incident: Incident *** Email Subject Line: Update10/24/at 3:34pm consumer attached a photo of the carton (photo was blurry)Auto response/reply 10/24/at 3:34pm: Thank you for contacting Organic Valley/Organic Prairie.Your inquiry is very important to usOne of our team members will be in touch with you within business hours for support.Sincerely,Organic Valley/Organic Prairie Consumer Relations TeamConsumer created a new incident: Incident *** Email Subject Line: UpdateConsumer Email 10/24/at 3:35pm:Purchased at Winn Dixie Sunday and l tossed the other who h curdled!!! I am not doing anything elseNext report will be to Revdex.com or my StateAuto response/reply 10/24/at 3:35pm: Thank you for contacting Organic Valley/Organic Prairie.Your inquiry is very important to usOne of our team members will be in touch with you within business hours for support.Sincerely,Organic Valley/Organic Prairie Consumer Relations TeamFinal agent response/reply 10/25/at 8:47am: Replied through original incident ***Hi ***,Thank you for providing me with the product information so I am able to pass this along to our Quality Assurance TeamI will get those coupons in the mail and they should arrive within about business days, if not soonerAgain, thank you for your attention to this matterWe hope you will continue to enjoy Organic Valley productsHave a great day! Kind regards,Jen O.Organic Valley / Organic PrairieConsumer Relations Associate1-888-444-ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have NOT received anything so far
Regards,
*** ***