Azek Building Products

Dear *** ***, Thank you for the opportunity to discuss the complaint submitted by *** *** ***, reference ID # ***As per our conversation this afternoon, *** *** voiced frustrations regarding the gathering of data to confirm his product concernsWe have correspondence
with *** *** dating 8/9, 8/16, 8/23, 8/25, 8/29, 9/8, and most recently on 9/The 9/correspondence is to arrange a site visit with *** *** to verify the counts of the product components involved with his product complaintWe will continue to work with *** *** to reach an amicable agreement to his product claimWe appreciate the opportunity to work with your office to address *** ***’s complaint. Thank you for your support. Best Regards, TIM D*** WARRANTY MANAGER

11/6/17Dear *** ***,Thank You for your patience while we reviewed your photos and
concernsAfter full review of the photos provided, this is not a warrantable
issue or a product performance concern with the trim board in questionThis is
not the recommended joint or adhesive as outlined
in our install guidelines
The concern that has been brought to our attention is an installation issue and
is not a product performance concernThe warranty of your AZEK trim boards
will not be affected by any of those concerns that were questioned and shown in
the photosPlease see warranty attachment for your recordsAs a onetime
courtesy we would replace the board and have available for your pick up at your
nearest lumber yardPlease forward me the size of the boardYour warranty
will be in full effect should any future concerns surface with your AZEK trim
We appreciate your business and if you have any further questions or concerns
feel free to contact us at ###-###-#### or email at ***@azek.comSincerely,Dave W.Product Specialist