Azita Salon

The regional office spoke with Marcela today (8/25/16) and she explained the issue, she had already bought a battery from [redacted] They offered a full refund for the original battery and she is going to the store to get the refund and speak to the store manager At this time Marcela is satisfied with the response and the refundTell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We spoke to the loyalty team, and they have credited her husband’s AutoZone loyalty account $Card # [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Marcela S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Kimberly S***

Credit has been issued. Customer should see the refund post to their account within 3-business days. Customer is satisfied

The customer has been taken care of by the District Manager and is content with the outcome DM comment: I spoke with the customer yesterdayShe is happy now with us and the AutoZoner was coached about this issue

The RM spoke to the customer *** *** and she will be getting a full refund on the battery

The District manager has been unable to reach MsV***Please ask her to contact him at Mike L*** *** ***Sincerely Angela M***AutoZone, Inc.SrLiability Specialist*** *** ***
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We are in receipt of MsS*** complaintI am currently investigating her complaintPlease allow days for resolution response.SincerelyAngela M***Litigation Paralegal***

The business has not resolved the issue.Thank you,CV***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The regional office spoke with Marcela today (8/25/16) and she explained the issue, she had already bought a battery from [redacted].  They offered a full refund for the original  battery and she is going to the store to get the refund and speak to the store manager.  At this time...

Marcela is satisfied with the response and the refund. Tell us why here...

We are in receipt of Ms. [redacted] complaint. We are requesting a copy of the tow receipt which shows charge of $341.27. Once we have this receipt we will contact Ms. [redacted] regarding reimbursement.SincerelyAngela M[redacted]Litigation ParalegalAutoZone

We spoke to the loyalty team, and they have credited her husband’s AutoZone loyalty account $40. Card # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom it May Concern Please advise Ms. S[redacted] to send a copy of her receipts to me for...

review. I have been told by the field that they were waiting on these receipts prior to this complaint being filed. Thanks Angela M[redacted]AutoZone, Inc.Litigation Paralegal[redacted] “Self confidence is the most attractive quality a person can have. how can anyone see how awesome you are if you can’t see it yourself?” – Unknown

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Kimberly S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Marcela S[redacted]