Dear Sir/Madam, In response to complaint #[redacted] The clients made a total of 3 different reservations with 2 different agents, which renders the argument that they booked a "duplicate" flight invalid. In addition, the itineraries were not the same. All of the tickets...
purchased were for economy class seats, making them non-refundable. Nevertheless, in the interest of customer service, we have given one of the agents a waiver code, authorizing a refund to the clients. We have tried to contact the clients to notify them of our decision, but have thus far been unsuccessful. Best regards,Azores Airlines Vacations America, Inc. - [redacted] Group[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Dear Sirs, Mr. [redacted] our Manager director, is not in the office till January 3, 2017. However he reach out to me about this complain and has given me instructions to answer to your email.As shown below, on Dec 5, 2016 Mrs. [redacted] was advised by our main office in the...
Azores, that she will be compensated with a 50% voucher for a future trip to Portugal due to the unfortunate delay we had.Delays happen all the time, there are costs and it takes time to investigate all cases. Anyway the reason why Mrs. [redacted] was extremely upset was because She had a Swiss army pocket knife missing from her luggage and she claimed it was stolen.She was extremely upset because the knife was missing. Airlines are not responsible for Pocket Knives, only personal items, like clothes, shoes, underwear and luggage.For all we know, It could have been TSA or Customs that took the pocket knife out of her luggage, since it’s considerate a weapon.I spoke to Mrs. [redacted] and told her that Mr. [redacted] has authorized to reimburse her for the knife, which is against Azores Airlines policy, but only if she sends the original receipt of purchase. She said she would send it next week.Obviously Mrs. [redacted] doesn’t travel much and has no idea how Airlines run.I personally would not go against our rules and regulations, but Mr. [redacted] has a great heart and authorized reimbursing Mrs. [redacted].I spoke to Ms. [redacted] from Revdex.com today and explain all this to her as well, and she considered the case closed. Please don’t hesitate to call me if you have further questions. Sincerely,Kind regards,[redacted] Thank You for flying with SATA!Best Regards/Cuprimentos[redacted]Assistant Managing DirectorSATA AZORES AIRLINES211 South Main St.Fall River, Ma 02721, USAPh: [redacted] Fax: [redacted]E-mail: [redacted]
Dear Sir/Madam, In response to complaint #[redacted] The clients made a total of 3 different reservations with 2 different agents, which renders the argument that they booked a "duplicate" flight invalid. In addition, the itineraries were not the same. All of the tickets...
purchased were for economy class seats, making them non-refundable. Nevertheless, in the interest of customer service, we have given one of the agents a waiver code, authorizing a refund to the clients. We have tried to contact the clients to notify them of our decision, but have thus far been unsuccessful. Best regards,Azores Airlines Vacations America, Inc. - [redacted] Group[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Dear Sirs, Mr. [redacted] our Manager director, is not in the office till January 3, 2017. However he reach out to me about this complain and has given me instructions to answer to your email.As shown below, on Dec 5, 2016 Mrs. [redacted] was advised by our main office in the...
Azores, that she will be compensated with a 50% voucher for a future trip to Portugal due to the unfortunate delay we had.Delays happen all the time, there are costs and it takes time to investigate all cases. Anyway the reason why Mrs. [redacted] was extremely upset was because She had a Swiss army pocket knife missing from her luggage and she claimed it was stolen.She was extremely upset because the knife was missing. Airlines are not responsible for Pocket Knives, only personal items, like clothes, shoes, underwear and luggage.For all we know, It could have been TSA or Customs that took the pocket knife out of her luggage, since it’s considerate a weapon.I spoke to Mrs. [redacted] and told her that Mr. [redacted] has authorized to reimburse her for the knife, which is against Azores Airlines policy, but only if she sends the original receipt of purchase. She said she would send it next week.Obviously Mrs. [redacted] doesn’t travel much and has no idea how Airlines run.I personally would not go against our rules and regulations, but Mr. [redacted] has a great heart and authorized reimbursing Mrs. [redacted].I spoke to Ms. [redacted] from Revdex.com today and explain all this to her as well, and she considered the case closed. Please don’t hesitate to call me if you have further questions. Sincerely,Kind regards,[redacted] Thank You for flying with SATA!Best Regards/Cuprimentos[redacted]Assistant Managing DirectorSATA AZORES AIRLINES211 South Main St.Fall River, Ma 02721, USAPh: [redacted] Fax: [redacted]E-mail: [redacted]