It appears this issue began with
the appointments for the 2 minor children in April of 2016.At that time, Dad (Jeremy) brought them in for new patient
cleanings. It was their first time visiting our office. He did not have an
insurance card with him or know who his insurance carrier was. Our...
receptionist
offered to check online as he did provide the name of his employer. The site
did not list him as having any coverage. Regardless of that the claim was
submitted to the insurer. Our front desk staff left Jeremy several telephone
messages asking him to contact the insurer and provide the information they
were requesting. We did subsequently receive payment in May toward the April
service date. The minor boy was seen again in June for treatment. We spoke to
the insurance company in August requesting an update on the claim status from
June and was told that Jeremy had not responded to numerous calls and
correspondence from them regarding information they needed from him. They would
not be paying on any claims until this information was received. We contacted
Jeremy asking him to follow up with his insurer. Eventually we did receive a
payment from the company in September, 2016. The balance on the account is the
out of pocket portion that the patient owes. The amount is $221.98 and we will
continue to attempt to collect this balance.As to the claim by Ms. [redacted] that one of their friends was
denied an appointment because of their connection, we flatly deny. The idea
that we would share financial and treatment information with a prospective
patient is just something that we would not and did not do. We take HIPAA
protocols and privacy practices very seriously in our office.Thank you for your attention to this matter and if
you have any further questions please feel free to contact me. Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not sure how to proceed with this. My husband followed the advice of the receptionist of not paying until the insurer issue was resolved. Just yesterday we received a letter that the remainder of the bill will be sent to a collection agency. As far as our financial information being shared, to deny it is absolutely ludicrous. If needed, I can attempt to obtain a written statement from the third party who it was given to. I am just not sure who or where to send it to.
Regards,
Jen [redacted]
It appears this issue began with
the appointments for the 2 minor children in April of 2016.At that time, Dad (Jeremy) brought them in for new patient
cleanings. It was their first time visiting our office. He did not have an
insurance card with him or know who his insurance carrier was. Our...
receptionist
offered to check online as he did provide the name of his employer. The site
did not list him as having any coverage. Regardless of that the claim was
submitted to the insurer. Our front desk staff left Jeremy several telephone
messages asking him to contact the insurer and provide the information they
were requesting. We did subsequently receive payment in May toward the April
service date. The minor boy was seen again in June for treatment. We spoke to
the insurance company in August requesting an update on the claim status from
June and was told that Jeremy had not responded to numerous calls and
correspondence from them regarding information they needed from him. They would
not be paying on any claims until this information was received. We contacted
Jeremy asking him to follow up with his insurer. Eventually we did receive a
payment from the company in September, 2016. The balance on the account is the
out of pocket portion that the patient owes. The amount is $221.98 and we will
continue to attempt to collect this balance.As to the claim by Ms. [redacted] that one of their friends was
denied an appointment because of their connection, we flatly deny. The idea
that we would share financial and treatment information with a prospective
patient is just something that we would not and did not do. We take HIPAA
protocols and privacy practices very seriously in our office.Thank you for your attention to this matter and if
you have any further questions please feel free to contact me. Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not sure how to proceed with this. My husband followed the advice of the receptionist of not paying until the insurer issue was resolved. Just yesterday we received a letter that the remainder of the bill will be sent to a collection agency. As far as our financial information being shared, to deny it is absolutely ludicrous. If needed, I can attempt to obtain a written statement from the third party who it was given to. I am just not sure who or where to send it to.
Regards,
Jen [redacted]