Azulon at Mesa Verde

To whom it may concern, First, it is illegal for an onsite security company to authorize a towCalifornia Vehicle Code §authorizes property owners and managers to remove unauthorized or abandoned vehicles from private property if specific conditions exist and certain procedures are followed If there are or more units, or an onsite owner or manager, the property owner or manager must authorize the tow in writing and be onsite when the tow takes place (although the owner or manager does not have to be physically present at the place where the vehicle is being towed – he/she must simply be present at the property)Management has actually towed some vehicles from the property However, often times, the vehicle is removed before the tow can be completed In cases where Management is aware who is allowing visitors to park in the community, it has taken action to warn those residents that their tenancy may be in jeopardy should they allow visitors to park in the community Management intends to follow up with these particular residents and either not renew their tenancies or serve appropriate notices and possibly evictFurther, there is ample parking throughout the community While Lot A is a general preference for residents, the lot adjacent, Lot B, always has additional parking Management strongly disagrees with this particular resident and is making every effort to ensure no unauthorized parking is taking placeManagement encourages residents to notify Management if they see unauthorized parking in the community We do offer reserved parking spaces for a feeHowever, there is enough parking for all residents between Lots A and BThe City of Costa Mesa responded to the community after receiving this resident’s complaints No violations were found and Management was told that no further actions were necessary [redacted] l Business Manager Legacy Partners Azulon at Mesa Verde Mesa Verde Drive East, Costa Mesa, CA P l [redacted] F l [redacted] AzulonApts.com Email: k [redacted] @legacypartners.com

To whom it may concern,
 
First, it is illegal for an onsite security company to
authorize a tow. California Vehicle Code §22658 authorizes property...

owners and
managers to remove unauthorized or abandoned vehicles from private property if
specific conditions exist and certain procedures are followed.  If there are 16 or more units, or an onsite
owner or manager, the property owner or manager must authorize the tow in
writing and be onsite when the tow takes place (although the owner or manager
does not have to be physically present at the place where the vehicle is being
towed – he/she must simply be present at the property).
Management has actually towed some vehicles from the
property.  However, often times, the
vehicle is removed before the tow can be completed. 
In cases where Management is aware who is allowing visitors
to park in the community, it has taken action to warn those residents that
their tenancy may be in  jeopardy should
they allow visitors to park in the community. 
Management intends to follow up with these particular residents and
either not renew their tenancies or serve appropriate notices and possibly
evict.
Further, there is ample parking throughout the
community.  While Lot A is a general
preference for residents, the lot adjacent, Lot B, always has additional
parking. 
Management strongly disagrees with this particular resident
and is making every effort to ensure no unauthorized parking is taking place.
Management encourages residents to notify Management if they
see unauthorized parking in the community. 
We do offer reserved parking spaces for a fee. However, there is enough
parking for all residents between Lots A and B.
The City of Costa Mesa responded to the community after
receiving this resident’s complaints.  No
violations were found and Management was told that no further actions were
necessary.
 
 
[redacted] l Business Manager
Legacy Partners
Azulon at Mesa Verde
1500 Mesa Verde Drive East,
Costa Mesa,  CA 92626
P l 714.[redacted]
F l 714.[redacted]
AzulonApts.com
Email: k[redacted]@legacypartners.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I strongly disagree with management. They've promised to keep this problem under control yet have failed miserably, especially since they blatantly refuse to assign parking which is ludicrous. Allowing serious problems like this to continue breeds negative feelings from residents. It's pretty sad when most of the residents I talk to don't have anything nice to say about the management. They don't like being disregarded. I have to agree. Residents who've been here as long as me and longer, not one has had anything nice to say. They all complain of deaf ears at the leasing office and lack of resolutions especially about the parking. My first impression was luke warm and mistakes were made in the onset. I like to try to give people a chance because we're all human. It would cut down on the violations and give all residents peace of mind that we don't have to adjust our lifestyles to the persistent parking problems. Assign parking! Why is it an issue to do so?! It's ridiculous on far too many levels and that should be common sense. I don't care which space I get in Lot A as long as I have a set place that's mine to park, I'm good. I just refuse to PAY for parking! If you see something continuing to happen then rectify it!
It's poor quality management not to handle it once and for all, especially when I KNOW I'm not the only resident who has complained! I'm just the only one that is making it an issue. Why are the tenants expected to police the property? We don’t work here! We don't get paid to be security either nor receive any discounts on our rent to do so. Our rent pays their salaries! Management isn't on duty 100% of the time when the problem occurs. The guests and tenants know that and is the reason why it’s still an issue. I told them several times that I've had issues over the last 2 mos. of my tenancy with parking. While ** is correct there are plenty of spaces in Lot B although I'm not sure why; I will remind her that I don't live in Bldg. B, and refuse to hike half way across the community just because she thinks it's OK. This is an age restricted community and many of the residents here are over 65. A good many of them don't get around so well. Many can barely make it to the elevator. She thinks it's OK for them to hike from a parking lot located on the other side of the complex?! Really? There are more than 200 apartments here on a huge lot. That's a long way for an older tenant to struggle to get to their unit in Bldg. A. How insensitive! She must be OK with a lawsuit should one of them fall during that hike! When she does the hike then I will! The thought doesn't occur to me especially hauling heavy groceries. I think her suggestion is more than unreasonable. She's also correct that there is more than enough parking as long as residents don't allow their guests to violate the rules. But that has proven to be an unrealistic expectation too. Given the fact there is very, very limited guest parking, that’s why tenants are giving their guests the green light to park inside the gates. I think they should have them park in Lot B since there’s so much available parking.
I think it also shows the lack of respect the tenants have for management. I've talked to a few residents in my age group and we all agree we weren't expecting to move into a "nursing home". That's not KC’s fault. There are a lot of tenants here that are far older than 55. The younger tenants get around fine but I'm still not hiking from my car to Bldg. A just because she refuses to handle the problem unless someone complains. The parking has been a problem since inception of build out, which is more than a year ago. At what point does management agree it should no longer be a problem?! I sincerely believe that the parking issue in Lot A is attributed to the distance it's located from the leasing office. Out of sight out of mind. Lot B is literally next to the leasing office, easier and faster for them to get to should violations occur. I'm OK with security not being able to tow. However keep in mind when you make empty threats to violators with zero action to set examples, they'll continue to violate the rules. You need to be more proactive, practical and action oriented if you want them to respect that you'll keep your word. Management needs to keep a tighter reign on the problem in Lot A 24/7. I'd hate to see anyone be evicted over something like this, especially since it's managements fault the violations continue. I believe it's being done because many of the tenants unbeknownst to ** feel the management is derelict in their duties. ** has NO right to be angry with me for complaining.
I am a nip it in the bud kind of person, ** is not. I don't have time to keep complaining, I'm busier than she is. I will get angry and take action to prove to her I am not playing games. You WILL NOT continue to take my rent money, not earn it, and believe that you can disregard me! Don't get upset with me for complaining! I gave you ample opportunity to handle this and so did other residents. You have failed all of us. When I spoke to Minoo at the City of Costa Mesa, she said the permits did not authorize the Segerstrom’s to have ANY reserved parking for which they still have and refuse to give up. What was the reason to have 30 reserved spaces, now down to 20 for which you are charging residents, that NO ONE ever parked in before I called the City?! Again, that is not logical! She called the Segerstrom’s to report the issue immediately. So if they weren't doing anything wrong, then why did she feel the need to call the owner? Why did she tell me to give the other residents her number so she could talk to them? That's not indicating you did nothing wrong, nor does it make sense. I never gave the number to any of them because I wanted to give Legacy a chance to handle this first. That was the only time I've known any cars to be towed. No towing has happened since to my immediate knowledge. If so, the taxi driver would not have continued to park inside the gates for 4 days prompting my complaint to the Revdex.com! So that goes to show just how much the management IS NOT doing their job, and the residents don't respect them! The violator who the taxi driver visits was talking to a resident who owns a gray BMW 2 door coupe convertible, on day #2 and was parked next to him in the reserved parking area in Lot A. So the violator apparently knows the BMW owner, and he didn't seem to have a problem with the taxi parking in the tenant only lot! Further support for violating the rules! 
So if ** wants to be upset, then she should start with herself for letting down the residents who pay hers and her staff’s salaries. Without the tenants they have no jobs. We deserve better! I will reiterate, if I come home again especially on a Friday night, and tomorrow is Friday, and can't find a spot in Lot A where I live; I will park in the 2 remaining unpaid reserved spaces. If my car is towed I will sue for all of my rent, deposit, damages including to my car, towing fees, loss of pay, breach of contract, legal fees and anything else I can legally add. I'm not afraid of your attorneys, you, the Segerstrom’s or anyone else at Legacy. I refuse to come home and not get what I'm paying for, and believe me I will demand it! Unlike the other residents here, I won't run around talking about your office behind your back and do nothing. I will take action! I'm just hoping that you will get the hint and bring about a more permanent solution to the parking problem. To me it's a no brainer. As much as I don't want to have animosity or problems with your office, if you push the issue you will get a huge fight from me. I suggest we find an amicable way to settle this before it ends up in court. I don't know what the problem is with assigning parking but I do feel you need to find a better way to eliminate the problem with Lot A more sooner than later. As I stated before I REFUSE to park in Lot B as I don't live in Bldg. B which is adjacent to that lot, nor will I pay you to park here. Thank you for your time.
Regards,[redacted]

To whom it may concern, 
First, it is illegal for an onsite security company to
authorize a tow. California Vehicle Code §22658 authorizes property owners and
managers to remove unauthorized or abandoned vehicles from private property if
specific conditions exist and certain procedures...

are followed.  If there are 16 or more units, or an onsite
owner or manager, the property owner or manager must authorize the tow in
writing and be onsite when the tow takes place (although the owner or manager
does not have to be physically present at the place where the vehicle is being
towed – he/she must simply be present at the property).
Management has actually towed some vehicles from the
property.  However, often times, the
vehicle is removed before the tow can be completed. 
In cases where Management is aware who is allowing visitors
to park in the community, it has taken action to warn those residents that
their tenancy may be in  jeopardy should
they allow visitors to park in the community. 
Management intends to follow up with these particular residents and
either not renew their tenancies or serve appropriate notices and possibly
evict.
Further, there is ample parking throughout the
community.  While Lot A is a general
preference for residents, the lot adjacent, Lot B, always has additional
parking. 
Management strongly disagrees with this particular resident
and is making every effort to ensure no unauthorized parking is taking place.
Management encourages residents to notify Management if they
see unauthorized parking in the community. 
We do offer reserved parking spaces for a fee. However, there is enough
parking for all residents between Lots A and B.
The City of Costa Mesa responded to the community after
receiving this resident’s complaints.  No
violations were found and Management was told that no further actions were
necessary.  [redacted] l Business Manager
Legacy Partners
Azulon at Mesa Verde
1500 Mesa Verde Drive East,
Costa Mesa,  CA 92626
P l 714.[redacted]
F l 714.[redacted]
AzulonApts.com
Email: k[redacted]@legacypartners.com