To whom it may concern - Our response to this complaint is as follows: From the day we signed a contract with [redacted] ***, he was our primary point of contactHis number was the only number that we were given to start this projectMy independent sales representative, Ben [redacted] , met with *** to start this project offBen asked [redacted] if he had a copy of the original adjuster's estimate and [redacted] gave him thatThat estimate was for the gutters and garage doors only to my recollectionUpon doing this walk thru and inspection, Ben found additional damage not found by the adjusterThe adjuster missed the roof damage, siding damage and shed damageBen explained the process to [redacted] and told him that we would need to do a reinspection with an adjuster from Nationwide at the home to get the additional damages covered [redacted] agreed and said that he would call the adjuster [redacted] did set up a reinspection with NationwideBen met out on site with the adjuster and got everything we saw for missed damage covered( Roof, Siding, Shed ) While Ben was meeting with the adjuster, the adjuster said he would write the estimate and send out a copy of the new damages to the homeowner and to Ben as long as the homeowner gave him permission to do soThat never happenedWe still to this day do not have permission from Nationwide to send us any estimates directly which is a very big problem when we negotiate claims and try to ensure accuracy and accountability for each file we workSo after Ben met the original adjuster on site, the adjuster said he would send the estimate out and once approval was granted the homeowner would receive an additional ACV check for the roof and siding and shedThe homeowner received the estimate and ACV check from insurance but nothing was sent directly to us as originally uponBen had to go back out to the site and request a copy of the revised estimate from the homeowner directly to see exactly what the insurance company had coveredOnce Ben got to see the revised adjuster's estimate, he noticed that the adjuster did cover the roof and shed as stated on the reinspection but the adjuster did miss the siding damage to the right & back elevationsSiding that the adjuster on the reinspection said would be coveredWe all agreed that the siding could wait until after the roof was completedBen brought out samples of the shingles, met with [redacted] & Tanya, they picked the color and scheduled the roof to be completedBen also explained to the homeowner that due to the weather, there was a good chance that the shingles wouldn't completely seal until Spring [redacted] stated that it was ok to still do the roof as long as it wouldn't cause a problemBen stated that the manufacturers recommendation for shingle install is between 40-degree weather and since we were within those parameters it should be just fine to install the shingles [redacted] was fine with that so we scheduled the roofThe materials & crew showed up on time and as plannedThey completed the roof within two days and the remaining materials were picked upEverything with the roof went without a hitchThe customers were happy with the crew, the install and the clean upThe only thing [redacted] said to me is that he wasn’t sold on the color they picked but it was growing on themThe color cannot be held against us as they picked the colorAfter the roof was done, we began to contact the Nationwide adjuster for the next 3- weeks to no availWe finally got a response when calling Nationwide directly that the adjuster we were working with was no longer with the companyHowever, I want it to be know that from the initial reinspection, the adjuster told us to deal with him directly because the turn around would be quicker and any changes or adjustments to the estimate he would need to sign off on anywaysThat is the reason we didn’t contact Nationwide directly right awayOnce we finally got a hold of Katherine from Nationwide, she said we need to send her our estimate and she will review itWe sent her our photos and estimate in DecemberThere were a couple times that she said she didn’t receive it but we have fax confirmation showing it was sentSo once she received our estimate and photos and we finally got the insurance company to pay for the siding, Winter had set in and there was snow on the groundWe told them that we would complete the siding anytime and they chose to wait until Spring because they thought they would get a better job in the SpringWe agreed to wait until Spring so the communication halted for a couple months during the WinterWe picked back up in MarchI attempted to contact [redacted] for a month or so and wasn’t getting response from himWhen I did get a hold of him, he apologized and said he was super busy and that was the only reason he didn’t get back to meHowever, I don’t know that [redacted] knew we had been trying to contact him for a month without any response or decisions being madeThat said, [redacted] contacted us and communication began againBen went out to meet with the customer in April because we still didn’t have a new copy of the 2nd revised estimate that we requestedThe homeowner’s at that point still hadn’t given Nationwide permission to send us the approved estimates so we had no idea what was covered still at this pointBen met with [redacted] and [redacted] and they went over the estimate togetherAt that point, [redacted] and [redacted] told Ben that they were planning on maybe waiting on the siding now because they were looking at doing an additionBen explained to them that we have put a lot of work into getting this covered and it wasn’t fair that we wouldn’t get the work especially when they wouldn’t have known the siding was even damaged had it not been for his expertiseThey agreed and said we could do the sidingWhile Ben was looking into the estimate, he realized that there was a mistake on the 2nd revised adjuster’s estimateThe line item for siding was wrongThe siding the customer has is seamless siding and the estimate did not account for thatBen took photos of that estimate and left the house with the intent to correct the estimate yet again to make sure the customer got what they rightfully deserved from the insurance companyOur company created an estimate and sent it off to Katherine @ NationwideWe negotiated the final estimate (which took time like every other revised estimate did with Nationwide) and the homeowner received another check from the insurance companySo, in total, the homeowner received an additional $30,plus dollars in coverage due to our efforts once every estimate was revised and everything was said and done Once we got everything finalized, the customer said due to the lack of response and customer service, we would not be doing the sidingAzure Construction secured over $30,in missed damages for this customerWe got the insurance company to pay overhead and profit on the total job as well because of the confusion on their end ( insurance company ) and because of all the trades and complexity of the projectI have read the entire complaint over and over againAs the owner of Azure Construction, my biggest frustration with this whole project is that I have been contacted personally only times throughout this whole processIf the customer was that distraught thru this whole situation, wouldn’t you think they would want to talk to the owner of the company to express their concerns? As for the roof issues, we had to fix shingles on their roof due to wind damage and the shingles not sealing due to weather which was already made known to the customer from the startIn no way was the roof not installed properly on their home or any other home in the neighborhood for that matterAny issue that was brought to our attention was addressed professionally and in a timely manner The siding repair that the customer is referring to in this complaint is their neighbor, [redacted] What they don’t understand is that this siding repair that was done had nothing to do with improper installation by Azure ConstructionThe homeowner broke a piece of J Channel and our company fixed it for free out of courtesy In closing, I feel that Azure Construction should either get the chance to complete the siding and finish the job we started or we should be compensated for the time and effort spent securing a lot of money for this customerWe would accept at a minimum, the Overhead & Profit on the siding that we got covered for them if they chose to not have us complete the projectWe spent hours and hours negotiating and figuring everything out on their behalf, and once we get them everything they want, they don’t need us anymoreThat is how we feel and we don’t feel that is fairWe feel they are either pocketing the money or are trying to find someone cheaper to do the work and save money based on our effortsWe want to resolve this issue and be done with this ASAPLet me know how you would like us to proceed Sincerely, [redacted] Azure Azure Construction
To whom it may concern - Our response to this complaint is as follows: From the day we signed a contract with [redacted] ***, he was our primary point of contactHis number was the only number that we were given to start this projectMy independent sales representative, Ben [redacted] , met with *** to start this project offBen asked [redacted] if he had a copy of the original adjuster's estimate and [redacted] gave him thatThat estimate was for the gutters and garage doors only to my recollectionUpon doing this walk thru and inspection, Ben found additional damage not found by the adjusterThe adjuster missed the roof damage, siding damage and shed damageBen explained the process to [redacted] and told him that we would need to do a reinspection with an adjuster from Nationwide at the home to get the additional damages covered [redacted] agreed and said that he would call the adjuster [redacted] did set up a reinspection with NationwideBen met out on site with the adjuster and got everything we saw for missed damage covered( Roof, Siding, Shed ) While Ben was meeting with the adjuster, the adjuster said he would write the estimate and send out a copy of the new damages to the homeowner and to Ben as long as the homeowner gave him permission to do soThat never happenedWe still to this day do not have permission from Nationwide to send us any estimates directly which is a very big problem when we negotiate claims and try to ensure accuracy and accountability for each file we workSo after Ben met the original adjuster on site, the adjuster said he would send the estimate out and once approval was granted the homeowner would receive an additional ACV check for the roof and siding and shedThe homeowner received the estimate and ACV check from insurance but nothing was sent directly to us as originally uponBen had to go back out to the site and request a copy of the revised estimate from the homeowner directly to see exactly what the insurance company had coveredOnce Ben got to see the revised adjuster's estimate, he noticed that the adjuster did cover the roof and shed as stated on the reinspection but the adjuster did miss the siding damage to the right & back elevationsSiding that the adjuster on the reinspection said would be coveredWe all agreed that the siding could wait until after the roof was completedBen brought out samples of the shingles, met with [redacted] & Tanya, they picked the color and scheduled the roof to be completedBen also explained to the homeowner that due to the weather, there was a good chance that the shingles wouldn't completely seal until Spring [redacted] stated that it was ok to still do the roof as long as it wouldn't cause a problemBen stated that the manufacturers recommendation for shingle install is between 40-degree weather and since we were within those parameters it should be just fine to install the shingles [redacted] was fine with that so we scheduled the roofThe materials & crew showed up on time and as plannedThey completed the roof within two days and the remaining materials were picked upEverything with the roof went without a hitchThe customers were happy with the crew, the install and the clean upThe only thing [redacted] said to me is that he wasn’t sold on the color they picked but it was growing on themThe color cannot be held against us as they picked the colorAfter the roof was done, we began to contact the Nationwide adjuster for the next 3- weeks to no availWe finally got a response when calling Nationwide directly that the adjuster we were working with was no longer with the companyHowever, I want it to be know that from the initial reinspection, the adjuster told us to deal with him directly because the turn around would be quicker and any changes or adjustments to the estimate he would need to sign off on anywaysThat is the reason we didn’t contact Nationwide directly right awayOnce we finally got a hold of Katherine from Nationwide, she said we need to send her our estimate and she will review itWe sent her our photos and estimate in DecemberThere were a couple times that she said she didn’t receive it but we have fax confirmation showing it was sentSo once she received our estimate and photos and we finally got the insurance company to pay for the siding, Winter had set in and there was snow on the groundWe told them that we would complete the siding anytime and they chose to wait until Spring because they thought they would get a better job in the SpringWe agreed to wait until Spring so the communication halted for a couple months during the WinterWe picked back up in MarchI attempted to contact [redacted] for a month or so and wasn’t getting response from himWhen I did get a hold of him, he apologized and said he was super busy and that was the only reason he didn’t get back to meHowever, I don’t know that [redacted] knew we had been trying to contact him for a month without any response or decisions being madeThat said, [redacted] contacted us and communication began againBen went out to meet with the customer in April because we still didn’t have a new copy of the 2nd revised estimate that we requestedThe homeowner’s at that point still hadn’t given Nationwide permission to send us the approved estimates so we had no idea what was covered still at this pointBen met with [redacted] and [redacted] and they went over the estimate togetherAt that point, [redacted] and [redacted] told Ben that they were planning on maybe waiting on the siding now because they were looking at doing an additionBen explained to them that we have put a lot of work into getting this covered and it wasn’t fair that we wouldn’t get the work especially when they wouldn’t have known the siding was even damaged had it not been for his expertiseThey agreed and said we could do the sidingWhile Ben was looking into the estimate, he realized that there was a mistake on the 2nd revised adjuster’s estimateThe line item for siding was wrongThe siding the customer has is seamless siding and the estimate did not account for thatBen took photos of that estimate and left the house with the intent to correct the estimate yet again to make sure the customer got what they rightfully deserved from the insurance companyOur company created an estimate and sent it off to Katherine @ NationwideWe negotiated the final estimate (which took time like every other revised estimate did with Nationwide) and the homeowner received another check from the insurance companySo, in total, the homeowner received an additional $30,plus dollars in coverage due to our efforts once every estimate was revised and everything was said and done Once we got everything finalized, the customer said due to the lack of response and customer service, we would not be doing the sidingAzure Construction secured over $30,in missed damages for this customerWe got the insurance company to pay overhead and profit on the total job as well because of the confusion on their end ( insurance company ) and because of all the trades and complexity of the projectI have read the entire complaint over and over againAs the owner of Azure Construction, my biggest frustration with this whole project is that I have been contacted personally only times throughout this whole processIf the customer was that distraught thru this whole situation, wouldn’t you think they would want to talk to the owner of the company to express their concerns? As for the roof issues, we had to fix shingles on their roof due to wind damage and the shingles not sealing due to weather which was already made known to the customer from the startIn no way was the roof not installed properly on their home or any other home in the neighborhood for that matterAny issue that was brought to our attention was addressed professionally and in a timely manner The siding repair that the customer is referring to in this complaint is their neighbor, [redacted] What they don’t understand is that this siding repair that was done had nothing to do with improper installation by Azure ConstructionThe homeowner broke a piece of J Channel and our company fixed it for free out of courtesy In closing, I feel that Azure Construction should either get the chance to complete the siding and finish the job we started or we should be compensated for the time and effort spent securing a lot of money for this customerWe would accept at a minimum, the Overhead & Profit on the siding that we got covered for them if they chose to not have us complete the projectWe spent hours and hours negotiating and figuring everything out on their behalf, and once we get them everything they want, they don’t need us anymoreThat is how we feel and we don’t feel that is fairWe feel they are either pocketing the money or are trying to find someone cheaper to do the work and save money based on our effortsWe want to resolve this issue and be done with this ASAPLet me know how you would like us to proceed Sincerely, [redacted] Azure Azure Construction