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On August [redacted] 2013 I had a synthetic oil change performed on my 2007 Volkswagen Rabbit at Castrol Premium Lube Express in Nyack, NY. The total costs of the oil change came to $89.93. A week later I traveled from New York to Vermont, while there I noticed my engine was leaking oil. I immediately brought my car to a local repair shop called [redacted] Auto Repair, INC. The mechanics at [redacted] informed me that the oil filter and gasket on my vehicle were incorrect and/or installed incorrectly. Subsequently my car had leaked 4 quarts of oil out of the 6 quarts it holds normally. The leaking oil got into my brakes and all over the underside of my vehicle. The total cost of repairs on my vehicle came to $82.81. I then contacted Castrol Premium Lube Express in Nyack NY and spoke to [redacted]. I explained the situation to him and he asked me to bring in my receipts for the oil change he performed as well as the one from [redacted], he also requested, if possible, the original gasket and oil filter that he had installed. [redacted] did not save the original gasket or filter. On August **, 2013 after returning from Vermont I brought my receipts to Castrol Premium Lube Express in Nyack, NY and spoke with [redacted]. He requested to look at my vehicle after I presented him the receipts. I told I was not comfortable with his establishment touching my vehicle again after improperly working on it before, I also told him that I did not see how it was necessary for him to look at my vehicle in order to give me a refund, especially since it had already been repaired by another shop. [redacted] then very rudely shooed me away and said, "then I can't help you" and walked away. All I had requested was for a refund for the original oil change they had performed. Additionally I am concerned that there may have been excessive wear on my engine due to the oil leak causing the oil levels of my vehicle to be extremely low.

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Description: AUTO LUBE & OIL - MOBILE

Address: 31A Route 59, Nyack, New York, United States, 10960


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