B A Mason

Review: I order walking shoes from BA Mason in late July 2013. When I ordered them I asked the service rep how the shoes are sized. I even told him my shoe size in a New Balance running shoe. Well, I order a half size smaller than New Balance shoe on his recommendation. When the shoes arrived I put them aside and tried them on later in the week. They were too big. I called the company to see how to handle the return. The woman said put the enclose return postage sticker on the box and mail them. I did that around August 1, 2013. I waited about 10-14 days and called BA Mason again. The rep told me it takes about one month to process returns. Needless to say I was not happy. I called again the next day and was told they signed for the box. I then asked when the return be processed. I was given a different time limit and asked to speak to a supervisor. Not satisfied with that supervisor I had to speak with another one who told me they had the box. I asked, When will the new shoes in a smaller size be sent to me I need them for work." She was arrogant and insinuated there could be a problem. I said, "What are telling someone stole the shoes." She said we have to see what is in the box I'm not telling you that. I called again and spoke to a supervisor who said they could not help me. I called again and again. By this time I was mad and cancelled the order. There was no credit on credit statement so I called that Monday. The rep said it would done by the end of the week Well, I checked my credit card statement like I always do and saw the credit for the return. Then on Sunday August 25, 2013 I checked my credit card statement for something else and saw a charge on it from BA Mason. I immediately called and asked why. I cancelled the order the week of August 11, 2013- August 17, 2013. She said they did not have a record of the cancellation. I was mad again. I cancelled the order twice the week before. She told me to call the next morning at 7:00Am the department that handles that is not open now. I started to tell her what happened and she said in arrogant tone of voice, I'm not going to argue with you and hung up. I called the next day and was treated the same way. The rep said I had to pay the return shipping. This made mad again. Now I'm out 4 shipping costs and the shoes arrived yesterday. I am sending them back and will have to pay the return shipping on that too. That makes four shipping costs and no satisfaction. All I got was madder and madder and no solution to the my problem. I believe the company operates unfairly and want my money back after the return of the shoes I received yesterday plus a gift card That's four shipping costs and a gift card. Hopefully there is a return shipping label in the box. If not I have to go to the post office and take care of it again. I am not a happy customer.Desired Settlement: I want a refund for the shipping costs and a gift card for a different purchase.

Business

Response:

Thank you

for bringing this matter to our attention. One of our Lead Customer Service

Representatives will be in touch with [redacted] forthwith.

Review: I ordered shoes from B.A. Mason online on October 10, 2012. The shoes never arrived. I called the company three times and asked them to either send the shoes or refund the money. I was told that they would send me a card to fill out and return to them. They said that they sent the card on two different occasions and the cards never arrived. I confirmed my address two times. I asked if they could send the form by email or fax and they refused and said I should talk to my letter carrier and hung up on me. The customer service representative said that she was the supervisor when I asked to talk to a supervisor. I have since cancelled the credit card payment. Order Number [redacted]Desired Settlement: I would like the credit card refunded.

Business

Response:

Thank you

for bringing this matter to our attention. One of our Lead Customer Service

Representatives will be in touch with Mr. [redacted] forthwith.

I order walking shoes from BA Mason in late July 2013. When I ordered them I asked the service rep how the shoes are sized. I even told him my shoe size in a New Balance running shoe. Well, I order a half size smaller than New Balance shoe on his recommendation. When the shoes arrived I put them aside and tried them on later in the week. They were too big. I called the company to see how to handle the return. The woman said put the enclose return postage sticker on the box and mail them. I did that around August 1, 2013. I waited about 10-14 days and called BA Mason again. The rep told me it takes about one month to process returns. Needless to say I was not happy. I called again the next day and was told they signed for the box. I then asked when the return be processed. I was given a different time limit and asked to speak to a supervisor. Not satisfied with that supervisor I had to speak with another one who told me they had the box. I asked, When will the new shoes in a smaller size be sent to me I need them for work." She was arrogant and insinuated there could be a problem. I said, "What are telling someone stole the shoes." She said we have to see what is in the box I'm not telling you that. I called again and spoke to a supervisor who said they could not help me. I called again and again. By this time I was mad and cancelled the order. There was no credit on credit statement so I called that Monday. The rep said it would done by the end of the week Well, I checked my credit card statement like I always do and saw the credit for the return. Then on Sunday August 25, 2013 I checked my credit card statement for something else and saw a charge on it from BA Mason. I immediately called and asked why. I cancelled the order the week of August 11, 2013- August 17, 2013. She said they did not have a record of the cancellation. I was mad again. I cancelled the order twice the week before. She told me to call the next morning at 7:00Am the department that handles that is not open now. I started to tell her what happened and she said in arrogant tone of voice, I'm not going to argue with you and hung up. I called the next day and was treated the same way. The rep said I had to pay the return shipping. This made mad again. Now I'm out 4 shipping costs and the shoes arrived yesterday. I am sending them back and will have to pay the return shipping on that too. That makes four shipping costs and no satisfaction. All I got was madder and madder and no solution to the my problem. I believe the company operates unfairly and want my money back after the return of the shoes I received yesterday plus a gift card That's four shipping costs and a gift card. Hopefully there is a return shipping label in the box. If not I have to go to the post office and take care of it again. I am not a happy customer.