B And B Automotive Inc.

Dear *** ***
In response to the complaint filed on 10/16/ID # *** B and B Automotive pulled the car from our warranty center to our dealership to review findings and confirm that the vehicle needed catalytic convertorsB and B Automotive confirmed that the components failed
*** *** denied the non covered warranty repairs on their vehicle of $B and B Automotive reached out to *** *** and we are performing a time good will for *** *** for $This means she will be only responsible for $towards the repairs*** *** was very appreciative and happy we were able to help her with the repairs.Sincerely, Service DirectorJack N

Dear *** ***,This is in response to the above-referenced complaint, which was filed on July 13, 2016, and assigned an ID of ***,Frank B***, our General Sales Manager, confirmed that he and *** *** reached an amicable resolution in the amount of $1,*** *** was supposed
to redraw his complaint, shortly thereafter.B & B Automotive is committed to customer satisfactionWe pride ourselves on working with the customer to resolve any issue brought to, our attentionAs always, we make every effort to fulfill all reasonable requests,*** ***, if I could be of further assistance, please do not hesitate to contact me.Respectfully submitted,Sean M., Compliance Officer Office

Hello my name is John D*** service manager at avp service center, this is an response to the letter of *** *** as she stated she was in on November 17th for an oil change and on November 24th hr friend looked under hood and found cut wires, I called *** *** and I'm waiting for
her return call to help her fix the problem she is having she never contacted avp about any problems after the oil was changed Thank You John D***, AVP service manager The ID number is ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  The remote starter was installed in the car, prior to the purchase. Since this business is an affiliate of the dealer, they should know this clearly.  I'd communicated that the same problems occurred with the car, even after the repairs were completed and was advised "it sounds like something else".. I can obtain the telelphone records, from my cell phone provider to prove, I'd called and stayed on the lined numerous times to leave messages. I'd documented my calls and the telephone operator I'd spoken with who stated she would have someone get back to me.. I am still waiting on that call. No attempts have been made to reach me.   Again, the company states it resolved code P106, which is the same code that appears on the [redacted] paperwork, I received the day following (the repair), stating that [redacted] was the code which prompted the check engine light to appear... 1 day after AVP claims they made the repair..In addition, oil changes are included in the warranty I signed, when I purchased the care in 2015.  They are not providing any "courtesies". 
Regards,
[redacted]

June 20, 2016Dear [redacted],This is in reference to the aforementioned complaint, which was submitted on June 8, 2016, assigned an ID of [redacted], and received by this office on June 10, 2016.After researching the matter, learned that the customer was in service twice, since purchasing the vehicle...

on April 15, 2015. The first time was February 15, 2016. [redacted] claimed her electronics were going crazy with a loss of power steering, and no start. After a thorough inspection, our technicians found that the customer had installed an aftermarket remote start. After removal of the device, the vehicle functioned normally, The customer paid $201.40 for diagnosis and removal of the remote start, as this was not covered under warranty.The second visit was June 1, 2016. [redacted] brought her vehicle in for an oil change, check engine light, and stuck ignition key. At this point, the vehicle was out of warranty. The customer purchased the vehicle with 108,827 miles; it now had 39,260, which is 433 miles outside her 30,000 mile warranty. As a courtesy, however, we changed the oil and diagnosed the check engine light; the key was not stuck at time of visit.The codes found were [redacted] (map sensor), [redacted] (random misfire), and [redacted] (EVAP vent performance). EVAP is not covered under warranty, but the other two codes were. The customer only paid $37.97 for the uncovered repair. If we had not assisted [redacted], the cost would have been double, Finally, we have not heard from the customer, since she was here on June 1, 2016.[redacted], if I could be of further assistance, please do not hesitate to contact me.Respectfully submitted,Sean M., Compliance Officer

Hello Vernette, MS [redacted] came in for her check out of her car.  We found out she works on a farm and an animal is wht eat through the wiring we both saw the chew marks on the wires and MS [redacted] remembered this happened to a co work there before also.  Avp repaired the wires for her and she is happy that we worked together to figure this out.  Thank you John D[redacted] AVP Service CenterService Manager John D[redacted]