B and D Air Conditioning & Gas Heating

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Thank you for your effort to remediate the disputeI had an opportunity to review the business's feedback, and have to admit that it is not fully truthful, from my perspectiveThe resolution, that they are offering does not make technical senseThe business is saying: "(1) He approved the service work." - This is not trueI have not approved the Freon refill."He was given the diagnoses and cost to repair the unit." - after the fact, when I was billed."He unit is working" - it was working before the service visit."(2) We did call him back and he wasn't able to talk." - not trueThe manager claimed that he can not hear me."(3) His request for previous owners records were discussed with him before he purchased the unit.", but nothing was provided "If he wants we will recover the [redacted] and refund him that cost." - how do they suggest they separate "their" Freon from one that was already in the unit? Please let me know what can be done at this pointI do not want, at least, other customers think that this is a honest business, unless the business manager admits their mistake and refunds the unwanted charge Regards, [redacted]

In response to the complaint from [redacted] of [redacted] , MA we are very surprisedby his actions.(1) He approved the service workHe was given the diagnoses and cost to repair the unitHe never questioned the bill and paid the service call His complaint of a charge of $was actually $130so I don't know where that came fromHe unit is working(2) We did call him back and he wasn't able to talk.(3) His request for previous owners records were discussed with him before he purchased the unit If he wants we will recover the Freon and refund him that cost