Thank you for notifying us of your billing concern I have reviewed your account and have agreed to make an adjustment based on some confusion regarding the cost of this test Our billing policy on the form we received from you states that non-covered (denied) services are not billed to the patient Your testing was covered by your insurance, but $was applied towards your cost-sharing amount (co-insurance and/or deductible) Myriad is obligated to bill patients for cost-share (co-insurance and deductible) as outlined by your insurance policy.Your doctor's verbal quote of 100% coverage for our laboratory service was not accurate, and was not made known to usHowever Myriad is committed to help any of our patients that receive an unexpected bill Your account balance has been reduced from $to $in order to honor the quote from your doctor I mailed a new statement reflecting this adjustment to you today.If anything more is needed, please reply or give our billing office a call at 1-844-MYRIAD(1-844-697-4239)Sincerely,Aaron
EMAIL SENT 10/03: Hello [redacted] ,Thank you for contacting our billing departmentI have reviewed your account and have agreed to make an adjustment due to the inconvenience that we caused youYour account balance has been reduced from $to $I mailed a new statement reflecting this adjustment to you todayPlease email [email protected] or call 1-844-697-if you have any questions or need further assistanceOur office is open Monday through Friday, 6:AM to 6:PM MST.Sincerely,Gabriel
Hi ***, I'll be glad to help resolve the concerns with your Explanation of Benefits (EOB) We know that the EOB can cause concerns, especially when they show comprehensive genetic testing panels with several procedure codes being charged to your health plan These procedure codes represent important cancer gene testing that your doctor has requested Please know that Myriad is committed to securing the best possible coverage for your testing, and any denied charges are never billed to the patient without their specific consentSome of the procedure codes on your EOB have a pre-authorization associated with them, and are preventative services This means that your health plan is expected to cover several of these procedure codes at 100% of the contracted rate You are not billed the difference between our list charges and the allowed, or contracted rates If any of the procedure codes deny as non-authorized or non-approved, etcthey will not result in a bill to youIf any of the procedure codes result in partial coverage with co-insurance and/or deductible showing on your EOB, this amount will be billed to you If this occurs, generous financial assistance options are available Myriad also has a program designed to reduce the opocket costs for out of network cost share amounts, if this applies to your situation Our Myriad Promise program has a solution for nearly every billing outcome, and if you are billed we will work with you until you are 100% satisfied Please see more on this at www.myriadpromise.com.I am also happy to personally speak to you about any concerns you may have Please call me at 844-697-Sincerely,Aaron
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
***, I’d like to help resolve your concerns I've responded to you via email today concerning your inquiry HIPAA laws prevent us from disclosing your PHI (protected health information) via the Revdex.com portal Sincerely,Aaron
[redacted] ,Thank you for your inquiry I apologize that you had trouble reaching us by phone earlier According to our notes, we also tried calling back a few times and we were also getting voicemail I see that you got a callback from one of representatives yesterday who resolved your concerns, and confirmed that there had been no credit reporting on your account According to our notes we received your payment of the insurance check amount, and we waived the $fee that you were not properly informed of I want to thank you for your payment, and again, please accept our apologies for any miscommunication that occurred on your case If there is anything more I can do to resolve your concerns, please let me knowSincerely,Aaron
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Thank you for notifying us of your billing concern I have reviewed your account and have agreed to make an adjustment based on some confusion regarding the cost of this test Our billing policy on the form we received from you states that non-covered (denied) services are not billed to the patient Your testing was covered by your insurance, but $was applied towards your cost-sharing amount (co-insurance and/or deductible) Myriad is obligated to bill patients for cost-share (co-insurance and deductible) as outlined by your insurance policy.Your doctor's verbal quote of 100% coverage for our laboratory service was not accurate, and was not made known to usHowever Myriad is committed to help any of our patients that receive an unexpected bill Your account balance has been reduced from $to $in order to honor the quote from your doctor I mailed a new statement reflecting this adjustment to you today.If anything more is needed, please reply or give our billing office a call at 1-844-MYRIAD(1-844-697-4239)Sincerely,Aaron
EMAIL SENT 10/03: Hello [redacted] ,Thank you for contacting our billing departmentI have reviewed your account and have agreed to make an adjustment due to the inconvenience that we caused youYour account balance has been reduced from $to $I mailed a new statement reflecting this adjustment to you todayPlease email [email protected] or call 1-844-697-if you have any questions or need further assistanceOur office is open Monday through Friday, 6:AM to 6:PM MST.Sincerely,Gabriel
Hi ***, I'll be glad to help resolve the concerns with your Explanation of Benefits (EOB) We know that the EOB can cause concerns, especially when they show comprehensive genetic testing panels with several procedure codes being charged to your health plan These procedure codes represent important cancer gene testing that your doctor has requested Please know that Myriad is committed to securing the best possible coverage for your testing, and any denied charges are never billed to the patient without their specific consentSome of the procedure codes on your EOB have a pre-authorization associated with them, and are preventative services This means that your health plan is expected to cover several of these procedure codes at 100% of the contracted rate You are not billed the difference between our list charges and the allowed, or contracted rates If any of the procedure codes deny as non-authorized or non-approved, etcthey will not result in a bill to youIf any of the procedure codes result in partial coverage with co-insurance and/or deductible showing on your EOB, this amount will be billed to you If this occurs, generous financial assistance options are available Myriad also has a program designed to reduce the opocket costs for out of network cost share amounts, if this applies to your situation Our Myriad Promise program has a solution for nearly every billing outcome, and if you are billed we will work with you until you are 100% satisfied Please see more on this at www.myriadpromise.com.I am also happy to personally speak to you about any concerns you may have Please call me at 844-697-Sincerely,Aaron
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
***, I’d like to help resolve your concerns I've responded to you via email today concerning your inquiry HIPAA laws prevent us from disclosing your PHI (protected health information) via the Revdex.com portal Sincerely,Aaron
[redacted] ,Thank you for your inquiry I apologize that you had trouble reaching us by phone earlier According to our notes, we also tried calling back a few times and we were also getting voicemail I see that you got a callback from one of representatives yesterday who resolved your concerns, and confirmed that there had been no credit reporting on your account According to our notes we received your payment of the insurance check amount, and we waived the $fee that you were not properly informed of I want to thank you for your payment, and again, please accept our apologies for any miscommunication that occurred on your case If there is anything more I can do to resolve your concerns, please let me knowSincerely,Aaron
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***