We discovered we had fraudulent activity on our accountThis is the second time this has happenedBoth times have been a disaster dealing with DCCUThe customer service reps answering the phones could care less about you, your problem, or your moneyMy wife made the initial call and informed me what was going onShe said the first rep said its Sunday there is nothing we could do and that was the end of itShe asked for a supervisor and got MatoyaFinally she cover up the phone and asked if I would take over as Matoya was rudeI took over and asked why nothing was being done and that that is not acceptable as a customerI was told " we are going to keep this professional or I will hang up"First off I am the customer and someone is stealing my money, I expect a professional to handle my issueDCCU advertises 24/customer supportNot true!! Someone answers the phone but there is no customer serviceI was given every excuse in the book, no one else can take the call, it's Sunday ( remember 24/7), and no one will answer the phoneAll lies all she did was put me on hold for and hour hoping I would got awayWhen I would not except that she finally just hung up on meThat's right she hung up on a customer that just had over a thousand dollars stolenThis is the second time I have had a similar experience with DeltaThis time we will be moving our money to a company that caresSo at this point Delta has done nothing to fix the problem..because it is SundaySo for all those who have money stolen on Sunday DCCU will allow it to happen
We purchased a 2016 Silverado 1500 that had been used as a loaner car with approximately 4,000 miles on it in October 2016. Paid cash. About 2 weeks after purchasing the truck we noticed a slight vibration when we would be sitting at a stop light. This continued for a few days and continued to get worse. The vibration would stop when we put the truck in neutral or park. My husband took it back to the dealership, to the service center. They ran every possible check and could find nothing wrong. We brought it home. It continued to do it. This has gone on now for 3 months with us having to take the truck back in 3 times. Tomorrow, January 3, 2017, my husband is, once again, taking the truck to the service center at [redacted] Chevrolet to see if they can fix the problem. This is getting really old. I doubt that I will ever purchase a vehicle from this dealership again, nor would I recommend them, unless they can get this fixed once and for all. We were told by two difference employees that if we bring it back enough times that they can go, on our behalf, to GM to request they replace the truck. This is ridiculous. My husband has to get up at 6:30 when he takes the truck in, in order to get a loaner vehicle, which is another pain dealing with that department.
Hello I'am a auto dealer from Flint Mitrying to work with your customer service was on of the worst experience's ive ever had in years of selling carsnot very helpful at allvery nonchalant
Walking into this dealership was the worst mistake my fiance and I made while trying to buy a Camaro convertibleI guess because they thought we looked too *** to be able to afford this car, they did not take us seriouslyWe could have walked out the door with of them with the financing amount we had in place
We gave them 2-days notice that we were interested in a specific car and that we would be driving almost hours one way to come see itWhen we arrived, the car was not as advertised; It was missing the black bow ties listed on the window sticker that they were charging forWe still wanted to test drive the vehicle and were mortified when the check engine light came on before we could even pull out of the drivewayThe one person at the dealership that could fix it wasn't there, so we had to go back the following day
We went back the next day to finally get to test drive it and found a small scratch that we asked them to fix if we buy the carThe General Sales Manager, Dennis ***, was terribly offended at this and told us that "maybe you should buy elsewhere" because he "didn't think they would be able to bring it up to your
standards." Total overreaction to something so trivial! We still went for the test drive, which was pretty much illegal since they handed us a paper plate and told us to hang onto it in case we get pulled over, instead of actually putting it on the car
After we returned from the test drive, we still wanted to buy the carWe were then given an insulting low-ball trade offer, which we politely contested (as ANYONE on the planet buying a car would do)I mentioned that similar vehicles in the area were selling for twice as much, to which Bill ***, the New Sales Manager, replied very condescendingly that we should sell it ourselves and again "go buy elsewhere."
We asked the sales lady, Barbara *** to step away for a minute so we could make a phone call to see about having it transferred to another dealershipShe agreed and immediately went to her co-workers and started talking badly about my fiance and I within earshotWe heard this and were enraged at the unprofessional behavior at least wait until we get out the door!! So, my fiance said he was going to write a one star review about the dealershipBill came back over and said we could do that outside and they were asking us to leave
As we were (immediately) walking out the door, Bill called my fiance an "arrogant it" which did not sit well with him, resulting in names/words being exchanged between the twoBill followed us out the door and threatened my fiance to try to get him to fight, and then tried to say he was going to make him spend the night in jailFor what, we're still not sure since we were doing nothing illegal as we were leaving like they asked us to
I do not know if the problem was that we walked in with financing in place as well as the supplier discountI guess they knew they would not make as much off of the sale as they would with someone without these optionsIf your only option is to buy from *** Chevrolet, please ask another dealership to have the vehicle transferred over for you so you do not have to be treated this way
I have never in my life seen a dealership turn away a perfectly good sale that would have been incredibly easy since they would have never had to see us againThey need to learn not to judge a book by its cover, especially since this 'book' could have provided proof of financing with the paperwork we brought in the door from USAAWe are awaiting a response from GM/Chevrolet corporate, as we have both filed formal complaints
Take this for what you will, but I hope that hearing about our experience with (and opinions about) this dealership will help you make an educated decisionPlease don't let them walk all over you and treat you like garbage when buying a car should be a fun experience!
I have been a loyal member for over 10 years and haven't been late or missed a single payment in over seven years. I had a six figure job with perfect credit. Then my wife became disabled and I went three months unemployed. I was rehired by a new company. I asked for a signature loan to allow me to relocate for my new job. The credit union at first approved my loan, based on my credit, but when they found out that I hadn't started my new job yet they disapproved it. They did this despite my new company providing them with my offer letter and all information that the credit union requested. They then changed the criteria and said they needed at least two pay stubs from the new job. In the end, it ended up causing a big inconvenience and significant expense for me. What is the point of having perfect credit, if you can't use it when you need it. I am now employed again and making decent money. I will not entrust Delta Community Credit Union with money again due to their disloyalty.
We purchased a 2016 Silverado 1500 that had been used as a loaner car with approximately 4,000 miles on it in October 2016. Paid cash. About 2 weeks after purchasing the truck we noticed a slight vibration when we would be sitting at a stop light. This continued for a few days and continued to get worse. The vibration would stop when we put the truck in neutral or park. My husband took it back to the dealership, to the service center. They ran every possible check and could find nothing wrong. We brought it home. It continued to do it. This has gone on now for 3 months with us having to take the truck back in 3 times. Tomorrow, January 3, 2017, my husband is, once again, taking the truck to the service center at [redacted] Chevrolet to see if they can fix the problem. This is getting really old. I doubt that I will ever purchase a vehicle from this dealership again, nor would I recommend them, unless they can get this fixed once and for all. We were told by two difference employees that if we bring it back enough times that they can go, on our behalf, to GM to request they replace the truck. This is ridiculous. My husband has to get up at 6:30 when he takes the truck in, in order to get a loaner vehicle, which is another pain dealing with that department.
We discovered we had fraudulent activity on our account. This is the second time this has happened. Both times have been a disaster dealing with DCCU. The customer service reps answering the phones could care less about you, your problem, or your money. My wife made the initial call and informed me what was going on. She said the first rep said its Sunday there is nothing we could do and that was the end of it. She asked for a supervisor and got Matoya. Finally she cover up the phone and asked if I would take over as Matoya was rude. I took over and asked why nothing was being done and that that is not acceptable as a customer. I was told " we are going to keep this professional or I will hang up". First off I am the customer and someone is stealing my money, I expect a professional to handle my issue. DCCU advertises 24/7 customer support. Not true!! Someone answers the phone but there is no customer service. I was given every excuse in the book, no one else can take the call, it's Sunday ( remember 24/7), and no one will answer the phone. All lies all she did was put me on hold for and hour hoping I would got away. When I would not except that she finally just hung up on me. That's right she hung up on a customer that just had over a thousand dollars stolen. This is the second time I have had a similar experience with Delta. This time we will be moving our money to a company that cares. So at this point Delta has done nothing to fix the problem..because it is Sunday. So for all those who have money stolen on Sunday DCCU will allow it to happen.
We discovered we had fraudulent activity on our accountThis is the second time this has happenedBoth times have been a disaster dealing with DCCUThe customer service reps answering the phones could care less about you, your problem, or your moneyMy wife made the initial call and informed me what was going onShe said the first rep said its Sunday there is nothing we could do and that was the end of itShe asked for a supervisor and got MatoyaFinally she cover up the phone and asked if I would take over as Matoya was rudeI took over and asked why nothing was being done and that that is not acceptable as a customerI was told " we are going to keep this professional or I will hang up"First off I am the customer and someone is stealing my money, I expect a professional to handle my issueDCCU advertises 24/customer supportNot true!! Someone answers the phone but there is no customer serviceI was given every excuse in the book, no one else can take the call, it's Sunday ( remember 24/7), and no one will answer the phoneAll lies all she did was put me on hold for and hour hoping I would got awayWhen I would not except that she finally just hung up on meThat's right she hung up on a customer that just had over a thousand dollars stolenThis is the second time I have had a similar experience with DeltaThis time we will be moving our money to a company that caresSo at this point Delta has done nothing to fix the problem..because it is SundaySo for all those who have money stolen on Sunday DCCU will allow it to happen
We purchased a 2016 Silverado 1500 that had been used as a loaner car with approximately 4,000 miles on it in October 2016. Paid cash. About 2 weeks after purchasing the truck we noticed a slight vibration when we would be sitting at a stop light. This continued for a few days and continued to get worse. The vibration would stop when we put the truck in neutral or park. My husband took it back to the dealership, to the service center. They ran every possible check and could find nothing wrong. We brought it home. It continued to do it. This has gone on now for 3 months with us having to take the truck back in 3 times. Tomorrow, January 3, 2017, my husband is, once again, taking the truck to the service center at [redacted] Chevrolet to see if they can fix the problem. This is getting really old. I doubt that I will ever purchase a vehicle from this dealership again, nor would I recommend them, unless they can get this fixed once and for all. We were told by two difference employees that if we bring it back enough times that they can go, on our behalf, to GM to request they replace the truck. This is ridiculous. My husband has to get up at 6:30 when he takes the truck in, in order to get a loaner vehicle, which is another pain dealing with that department.
Hello I'am a auto dealer from Flint Mitrying to work with your customer service was on of the worst experience's ive ever had in years of selling carsnot very helpful at allvery nonchalant
Walking into this dealership was the worst mistake my fiance and I made while trying to buy a Camaro convertibleI guess because they thought we looked too *** to be able to afford this car, they did not take us seriouslyWe could have walked out the door with of them with the financing amount we had in place
t" which did not sit well with him, resulting in names/words being exchanged between the twoBill followed us out the door and threatened my fiance to try to get him to fight, and then tried to say he was going to make him spend the night in jailFor what, we're still not sure since we were doing nothing illegal as we were leaving like they asked us to
We gave them 2-days notice that we were interested in a specific car and that we would be driving almost hours one way to come see itWhen we arrived, the car was not as advertised; It was missing the black bow ties listed on the window sticker that they were charging forWe still wanted to test drive the vehicle and were mortified when the check engine light came on before we could even pull out of the drivewayThe one person at the dealership that could fix it wasn't there, so we had to go back the following day
We went back the next day to finally get to test drive it and found a small scratch that we asked them to fix if we buy the carThe General Sales Manager, Dennis ***, was terribly offended at this and told us that "maybe you should buy elsewhere" because he "didn't think they would be able to bring it up to your
standards." Total overreaction to something so trivial! We still went for the test drive, which was pretty much illegal since they handed us a paper plate and told us to hang onto it in case we get pulled over, instead of actually putting it on the car
After we returned from the test drive, we still wanted to buy the carWe were then given an insulting low-ball trade offer, which we politely contested (as ANYONE on the planet buying a car would do)I mentioned that similar vehicles in the area were selling for twice as much, to which Bill ***, the New Sales Manager, replied very condescendingly that we should sell it ourselves and again "go buy elsewhere."
We asked the sales lady, Barbara *** to step away for a minute so we could make a phone call to see about having it transferred to another dealershipShe agreed and immediately went to her co-workers and started talking badly about my fiance and I within earshotWe heard this and were enraged at the unprofessional behavior at least wait until we get out the door!! So, my fiance said he was going to write a one star review about the dealershipBill came back over and said we could do that outside and they were asking us to leave
As we were (immediately) walking out the door, Bill called my fiance an "arrogant i
I do not know if the problem was that we walked in with financing in place as well as the supplier discountI guess they knew they would not make as much off of the sale as they would with someone without these optionsIf your only option is to buy from *** Chevrolet, please ask another dealership to have the vehicle transferred over for you so you do not have to be treated this way
I have never in my life seen a dealership turn away a perfectly good sale that would have been incredibly easy since they would have never had to see us againThey need to learn not to judge a book by its cover, especially since this 'book' could have provided proof of financing with the paperwork we brought in the door from USAAWe are awaiting a response from GM/Chevrolet corporate, as we have both filed formal complaints
Take this for what you will, but I hope that hearing about our experience with (and opinions about) this dealership will help you make an educated decisionPlease don't let them walk all over you and treat you like garbage when buying a car should be a fun experience!
I have been a loyal member for over 10 years and haven't been late or missed a single payment in over seven years. I had a six figure job with perfect credit. Then my wife became disabled and I went three months unemployed. I was rehired by a new company. I asked for a signature loan to allow me to relocate for my new job. The credit union at first approved my loan, based on my credit, but when they found out that I hadn't started my new job yet they disapproved it. They did this despite my new company providing them with my offer letter and all information that the credit union requested. They then changed the criteria and said they needed at least two pay stubs from the new job. In the end, it ended up causing a big inconvenience and significant expense for me. What is the point of having perfect credit, if you can't use it when you need it. I am now employed again and making decent money. I will not entrust Delta Community Credit Union with money again due to their disloyalty.
We purchased a 2016 Silverado 1500 that had been used as a loaner car with approximately 4,000 miles on it in October 2016. Paid cash. About 2 weeks after purchasing the truck we noticed a slight vibration when we would be sitting at a stop light. This continued for a few days and continued to get worse. The vibration would stop when we put the truck in neutral or park. My husband took it back to the dealership, to the service center. They ran every possible check and could find nothing wrong. We brought it home. It continued to do it. This has gone on now for 3 months with us having to take the truck back in 3 times. Tomorrow, January 3, 2017, my husband is, once again, taking the truck to the service center at [redacted] Chevrolet to see if they can fix the problem. This is getting really old. I doubt that I will ever purchase a vehicle from this dealership again, nor would I recommend them, unless they can get this fixed once and for all. We were told by two difference employees that if we bring it back enough times that they can go, on our behalf, to GM to request they replace the truck. This is ridiculous. My husband has to get up at 6:30 when he takes the truck in, in order to get a loaner vehicle, which is another pain dealing with that department.
We discovered we had fraudulent activity on our account. This is the second time this has happened. Both times have been a disaster dealing with DCCU. The customer service reps answering the phones could care less about you, your problem, or your money. My wife made the initial call and informed me what was going on. She said the first rep said its Sunday there is nothing we could do and that was the end of it. She asked for a supervisor and got Matoya. Finally she cover up the phone and asked if I would take over as Matoya was rude. I took over and asked why nothing was being done and that that is not acceptable as a customer. I was told " we are going to keep this professional or I will hang up". First off I am the customer and someone is stealing my money, I expect a professional to handle my issue. DCCU advertises 24/7 customer support. Not true!! Someone answers the phone but there is no customer service. I was given every excuse in the book, no one else can take the call, it's Sunday ( remember 24/7), and no one will answer the phone. All lies all she did was put me on hold for and hour hoping I would got away. When I would not except that she finally just hung up on me. That's right she hung up on a customer that just had over a thousand dollars stolen. This is the second time I have had a similar experience with Delta. This time we will be moving our money to a company that cares. So at this point Delta has done nothing to fix the problem..because it is Sunday. So for all those who have money stolen on Sunday DCCU will allow it to happen.