B & B Concrete Inc.

Good Morning,Please see below: Asked caller what additional follow up he may be looking for and he asked what consequences there would be for providerReviewed investigation again and indicated that provider would be made aware of the call and that any actions would be taken internally as part
of investigationCaller then gave phone to patientAsked patient if she wished to schedule any follow up with Anita or Janet and patient indicated she had signed record release to transfer care back to DrHanigosky and needed no further follow up.PHN reached out to the patient and caller and followed up with the patient and updated them on what actions have been taken in order to close their file If there are any questions, please feel free to call, email, or write. Thank you,Tammy T***Office Trainer/ Customer ServiceTRAINING AND DEVELOPEMENT*** *** *** *** ** ***Phone: *** *** ***Cell: ###-###-####Fax: ###-###-####

ATTN: *** *** ***Letter date: 03/09/2017Dear Ms***After reviewing the account of the patient, who is disputing her bill of 01/6/stating the services were duplicated and payment was made by her, I am unable to see that the services were duplicatedNor am I finding any record of
payment made by the patientThe only payment is by the Insurance CarrierThe patient was sent to our Collection Agency due to non-payment, but had received several statements for several monthsThe patient had ample opportunity to dispute the charges or produce proof of payment if it was not recordedThis dispute only occurred after the patient was placed with our Collection Agency and asked to provide proof of payment.If I could be further assistance please contact me at ###-###-####.Thank you,Donna W***Director of Billing & Reimbursement

Good Morning,Please see below: Asked caller what additional follow up he may be looking for and he asked what consequences there would be for providerReviewed investigation again and indicated that provider would be made aware of the call and that any actions would be taken internally as part
of investigationCaller then gave phone to patientAsked patient if she wished to schedule any follow up with Anita or Janet and patient indicated she had signed record release to transfer care back to DrHanigosky and needed no further follow up.PHN reached out to the patient and caller and followed up with the patient and updated them on what actions have been taken in order to close their file If there are any questions, please feel free to call, email, or write. Thank you,Tammy T***Office Trainer/ Customer ServiceTRAINING AND DEVELOPEMENT*** *** *** *** ** ***Phone: *** *** ***Cell: ###-###-####Fax: ###-###-####

ATTN: [redacted]Letter date: 03/09/2017Dear Ms. [redacted]After reviewing the account of the patient, who is disputing her bill of 01/6/2015 stating the services were duplicated and payment was made by her, I am unable to see that the services were duplicated. Nor am I finding any record of...

payment made by the patient. The only payment is by the Insurance Carrier. The patient was sent to our Collection Agency due to non-payment, but had received several statements for several months. The patient had ample opportunity to dispute the charges or produce proof of payment if it was not recorded. This dispute only occurred after the patient was placed with our Collection Agency and asked to provide proof of payment.If I could be further assistance please contact me at ###-###-####.Thank you,Donna W[redacted]Director of Billing & Reimbursement