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B & B Hospitality

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B & B Hospitality Reviews (1)

After arriving at the hotel we were asked to wait 20 min before we could check in due to the fact that the internet was not working. When my fiance went back up ten minutes after check-in, to ask for the FREE wi-fi password the man at the front was very rude and unhelpful. After he asked what room he he was in, he continued to ask him his name, and then for his key card to verify he was staying at the hotel, we had only been out of the office for ten minutes, did he forget? After returning from getting a pizza, we were unable to eat it because the power went out. When my fiance went up to tell them about the problem he was greeted by a woman who had her crying children in the employees only room, who informed him that she would "take care of the problem" and he "didn't need to come up, he could have just dialed 1". When the power came back on my fiance returned to the front desk to ask why exactly the problem happened in the first place, it was at this time that the maintenance worker proceeded to get in my fiance's face and tell him that we "had everything on in the room" when my fiance explained to him that the only things on were one light the tv, and the heater. he continued to get increasingly louder in tone, become very agitated and and walk toward the door. As he was leaving he mumbled something about how he could hear the way my fiance was talking to me in our room. After he left my fiance told the woman at the front that it is unacceptable that she allows her employees to talk to customers like that. She pleaded that he "was not rude", but regardless it is NOT okay to approach a customer in a threatening manner. She continued to say that she would have him "come back and apologize" but we were not interested in an apology. She then said that this was "the first time this happened". This is a lie, users on the website Yelp have had the same problem. The water in the shower randomly gets hotter and then colder while you're taking a shower, and half of the outlets in the room do not work.

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Description: Wedding Chapels & Ceremonies

Address: 2659 Lake Tahoe Blvd, South Lake Tahoe, California, United States, 96150


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