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B & B Plumbing, Heating & AC

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B & B Plumbing, Heating & AC Reviews (4)

• Nov 09, 2019

January 11, Dear Revdex.com: This letter is in responds to a complaint that was filed with this company on or about December 8, The person that wrote the letter I believe was [redacted] but she was doing it for [redacted] B&B Plumbing Heating & A/C responds to complaint!Customer called to report a problem with gas furnaceNo heatTechnician went out and pulled the burner out of the furnace, replaced a thermocouple and CLEANED STINK BUGS out of the combustion chamberTechnician reinstalled burner and lit the pilot and fired the furnace offThe unit ran thru cycles like it is suppose to.Furnace was working properly when technician leftCost for the service call was $customer gave technician $ told him to keep the change [redacted] called days later about the thermostat, there was no numbers showing on the screenBrian told him to replace the batteries, it needed new ones if it was doing that [redacted] s heating is an old mobile home furnace and not in very good condition or properly maintained.Technician mentioned that maybe he should consider a new one [redacted] responded could not afford one[redacted] called several times more while the technician was hunting and the officeexplained to him that Brian was away and messages would be given to him when he returned[redacted] said ok.The office said there was another company that was covering for him and we would call them for him or give him there information so he could call them[redacted] Heating & Cooling Mount Wolf, Pa[redacted] replied are they going to charge me? The office relied I believe so if they come out to work on furnace and that we did not think anyone was going to keep telling him how to repair the furnace unless they came out to see what all was going on[redacted] replied no I paid once not paying again anyone! Did not call back.Technician said furnace was working properly when he left[redacted] also said to the technician that he already had someone there before B&B and he threw them out!!It seems like this person is trying to get something for free and trying to slander an company, Brian has over years experience in the Plumbing Heating and Air Conditioning fields.The owner of this company would like for [redacted] to remove the slander comments he made on [redacted] about this company.Sincerely, B&B Plumbing Heating & Air ConditioningBrian K

January 11, 2015
Dear Revdex.com:
This letter is in responds to a complaint that was filed with this company on or about December 8, 2014.
The person that wrote the letter I believe was [redacted] but she was doing it for [redacted].
B&B...

Plumbing Heating & A/C responds to complaint!Customer called to report a problem with gas furnace. No heat.
Technician went out and pulled the burner out of the furnace, replaced a thermocouple and CLEANED STINK BUGS out of the combustion chamber.
Technician reinstalled burner and lit the pilot and fired the furnace off. The unit ran thru cycles like it is suppose to.Furnace was working properly when technician left.
Cost for the service call was $97.50 customer gave technician $ 100.00 told him to keep the change.
[redacted] called 3 days later about the thermostat, there was no numbers showing on the screen.
Brian told him to replace the batteries, it needed new ones if it was doing that.
[redacted]s heating is an old mobile home furnace and not in very good condition or properly maintained.Technician mentioned that maybe he should consider a new one. [redacted] responded could not afford one.[redacted] called several times more while the technician was hunting and the officeexplained to him that Brian was away and messages would be given to him when he returned.[redacted] said ok.The office said there was another company that was covering for him and we would call them for him or give him there information so he could call them.[redacted] Heating & Cooling Mount Wolf, Pa.[redacted] replied are they going to charge me? The office relied I believe so if they come out to work on furnace and that we did not think anyone was going to keep telling him how to repair the furnace unless they came out to see what all was going on.[redacted] replied no I paid once not paying again anyone! Did not call back.Technician said furnace was working properly when he left.[redacted] also said to the technician that he already had someone there before B&B and he threw them out!!It seems like this person is trying to get something for free and trying to slander an company, Brian has over 35 years experience in the Plumbing Heating and Air Conditioning fields.The owner of this company would like for [redacted] to remove the slander comments he made on [redacted] about this company.Sincerely, B&B Plumbing Heating & Air ConditioningBrian K

Review: This company by Pennsylvania law is supposed to be registered with the Attorney Generals Office - Home Improvement Contractor.This company was called to unclogg a toilet and ultimately billed me for $568.00 with out notifying me in writting on approximate costs.I believe it is required by law for services over $500 to be in the form of a written contract signed by the consumer. This was never done. I was expecting a typical toilet clog to cost around $125 to unclogg the pipe.Of course this was a complete suprise and I feel I was taken advantage of and misinformed.Desired Settlement: I want the contractor to adjust the bill to a reasonble price to unclogg a toilet. I also want the credit agency to remove the collection account the company has placed with them against me.

Business

Response:

November 1, 2013

Dear **. [redacted],

This letter is in respond to **. [redacted] complaint to the Revdex.com regarding this company. We believe that **. [redacted] is trying to do what ever he can to get out of paying this bill with this company and discredit us.

I am faxing you a copy of the first invoice sent to **. [redacted]. he is the one that said to go ahead with the work, when he received the bill he called [redacted] the owner of B&B and disputed the bill [redacted] agreed to take money off. **. [redacted] said he would review the bill, also you will see that he sent a letter to the credit bureau that wasn’t very nice because they were just trying to help us collect money for services rendered .

If he had any issues with the work that was done ALL he had to do was call and [redacted] would have gone back, he NEVER DID! [redacted] has been is the plumbing, heating and air conditioning field for over 30 years and he knows what he is doing. We were more then fair in waiting for **, [redacted] to pay this bill. We do not like to go to this extreme to collect money that is owed but B&B Plumbing Heating & Air Conditioning has responsibities to we have our vendors to pay within 30 days even if a client does not pay.

Al! we are asking is that **. [redacted] pays his bill!

If you have any questions please feel free to [redacted] at [redacted]

Sincerely,

This company by Pennsylvania law is supposed to be registered with the Attorney Generals Office - Home Improvement Contractor.This company was called to unclogg a toilet and ultimately billed me for $568.00 with out notifying me in writting on approximate costs.I believe it is required by law for services over $500 to be in the form of a written contract signed by the consumer. This was never done. I was expecting a typical toilet clog to cost around $125 to unclogg the pipe.Of course this was a complete suprise and I feel I was taken advantage of and misinformed.

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Description: Plumbers

Address: 36 South Front Street, York Haven, Pennsylvania, United States, 17370

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