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B & B Pool and Spa Center

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Reviews B & B Pool and Spa Center

B & B Pool and Spa Center Reviews (1)

B&B pool service came to my house to look at a pool heater the week of June 3rd. The problem is that the heater would come on and the heat/flame would ignite and heat the water for a few seconds and then heat would shut off and the heater would still work but would blow cold air. The repair person opened the heater and told my wife that it needed a new transformer. He was finding the same symtom as me, The heater would heat for a few seconds before blowing cold He said he had to locate a transformer and would return. He then left. The heater was now turned off entirely as the technition shut off the electricity to the heater. After a week passed I called B&B pools to inquire the status. I was called back the next day and was told the service person was still looking for the part. After not hearing anything further in a week my wife called them this past wednesday. She was told it would cost $300-$600 dollars to fix and the service person wasn't sure if the transformer would fix it. Based on that type of cost estimate and uncertainty I decided to order the transformer on line (I paid $42 including shipping!). It is expected to arrive this Monday June 17. I am amazed of the cost difference as I would not expect for a technition to take much more than 15 to 30 minutes to replace a transformer. So even with labor I feel it is extremely high estimate. I looked on line and could locate te transformer from multiple retailers. (I also dont underastand why it took over a week for someone to get back to us (my wife had to call them) Today (Saturday June 15) I went out to the heater and turned on the electricity to the heater and turned it on to see what would happen as I wanted to be sure there was no issues since the part is on its way. Well now the heater does not ignite at all and it just blows cold air. I opened the heater doors to see inside and found the heat guard just hanging on the unit, the housing for the transformer loose and a ground wire disconnected. The technition had apparently taken these off to look at the unit and not reconnected them. Over the past week it had rained heavy and I have found a lot of moisture inside the loose transformer housing. Previously before the technition had come I had checked the unit and I know all the these issues did not exist prior to he tech visit, All screws were tight and there were no loose wires. My issue is the heater was left in worse condition than it was found as it no longer ignites and heats at all (just blows cold air). I have already orderd the transformer part and expect it to come but now I feel the heater may have additional issues caused by the technition. I believe the igniter was damaged by the technition as it no longer ignites the flame. I called B&B today June 15 and talked to their service dept. The person said it could just have been the heater that got worse. I told him I did not think that is the case as it was "working" (the few seconds of heating) for the past month as I opened the pool on May 9. And there was no change in the heater over the mohth until after their technition had come and opened the unit and left it with loose parts. I told him I would like the heater left in the condition it was found. I explained that I ordered the part and thought their estimate for $600 to repair with no guarentee was extremely high from my perspective as the labor at most would be 30 minutes. He said he would let his manager know and the manager would get back to me. No one has called me back.

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Address: 787 Chestnut Ridge Road, Chestnut Ridge, New York, United States, 10977


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