B & B Pools, Inc.

It does not matter if it is not a common item found on the pump systems. They need to review the electrical code for the area. The manufacturer also states it as a warning in the insulation manual. This also makes the system very unsafe and non-protected from electric shock. Property is also destroyed. I believe the full value of the property that was destroyed should be refunded. To refund only labor is to say to me we made a mistake that could have been avoided by qualified technicians but the property damage does not matter. You pay for property made by us is another example. I don't think it should be resolved like that.

It does not matter if it is not a common item found on the pump systems. They need to review the electrical code for the area. The manufacturer also states it as a warning in the insulation manual. This also makes the system very unsafe and non-protected from electric shock. Property is also destroyed. I believe the full value of the property that was destroyed should be refunded. To refund only labor is to say to me we made a mistake that could have been avoided by qualified technicians but the property damage does not matter. You pay for property made by us is another example. I don't think it should be resolved like that.

Thank you for your response regarding your variable speed pump.  GFCI units are very rare to find on pump units.  The issue you are describing is not common and we have not run into installation issues in the past. 
I would be glad to reimburse you the $150 labor charge. Feel...

free to call us at [redacted] or email at [redacted] to resolve your concern.Thank you,
Brentt N[redacted]

I spoke with the customer and settled complaint in a timely manner.

Lived in tempe 31 years This the only place I would send someone they are HONEST and fair prices