B & B RV Rental Reviews (17)
Review: We rented an RV on June 21st from B&B. The unit had several issues including a malfunctioning refrigerator where hundreds of dollars of food was lost, a broken pipe under the shower causing shower water to spill on the ground getting us in trouble at the campgrounds we stayed at, bad axle bearings to the point the front tires could be rocked back and forth by hand causing a severe safety hazard, malfunctioning smoke detector (did not work at all, batteries dead?), no license plates, moisture and mold in kitchen cabinets, kitchen faucet leaked badly, bedroom lights didn't work, severe damage to outside of the unit in right rear corner (obviously had been wrecked before), and much more. Desired Settlement: 5 days rental for early return or cost of replacement rental from ABC.
Review: We made a reservation on 6/7/14 for an RV rental and paid the required $500 down. We received call from [redacted] on July 3rd stating we needed to pay the remainder of the bill $2164.00 to hold the RV for our trip in August, which we did. We cancelled our trip 8/5/14 immediately after reading an article in the Alaska Dispatch where we learned of AK Motorhomes multiple names switches and deceptive business practices. [redacted] sent a return email stating they understood and promising a full refund that day. After several correspondences, he said that the money was removed from his account but due to loss of their credit card processor they were unable to do anything further, told us to contact our credit card company for a full refund. Needless to say we are still waiting for our full refund and now plan to fill a lawsuit to reclaim our money.Desired Settlement: We are requesting that our $2664.00 be refunded as promised. He has essentially stolen this money from us.
Review: Made a reservation for a vacation rv in Dec 2013 for a trip we are taking in July 2014 and paid in full with my visa card to get a discounted rate before the end of last year. Was just informed by email from this company that my reservation is cancelled today, with no notice, no reason, and they will not answer their phone. I have left several threatening messages but no reply. They say they have credited my credit card with the money but have not done so. Now, after making a lot of costly reservations for our trip we no longer have a motor home and too short notice to rent another as they are sold out everywhere.Desired Settlement: I want them to either come up with the motor home as planned, I have a written reservation from them, or want my money back plus additional cost of renting another one, if I can even find one, and any loss of money for our trip due to their cancellation, we have already purchased airline tickets and several other day trip events that are paid for. can someone please get back to me asap
Review: The RV was not available for several hours after scheduled pick up. There was no initial walk thru of the vehicle with the client. More than a handful of things were wrong with the vehicle, including one that caused a carbon monoxide buildup, putting our lives in danger. The most inappropriate action and one that warrants complaint is with final charges. No walk thru is completed at drop off when the RV is returned as agreed. A month later charges are noted on two credit cards from the company. When inquired upon the company states that the windshield is cracked and was charged for. No notice of this charge was ever given, prior to being discovered on the bills. They claim they do not need proof of breakage to bill. We however have dozens of photos that show the windshield intact as proof of our returning as agreed. In addition, only one of the cards was given for incidentals, not two, despite charging both. The owners when questioned become overtly irate and either yell, belittle, talk over or hang up on the clients when attempting to settle the matter rationally. Unfortunately, it was not until after these happenings that we found this company to have numerous complaints with the Revdex.com and hope that no one else will be subject to this type of theft, thru knowledge of our loss. Desired Settlement: We have both politely asked and strongly demanded both cars be refunded as we feel the charge is all out theft. We have supporting documentation of the un broken windshield and can provide immediately as needed. As they can not and or will not provide the same documentation to support their claims, we feel this is an outright scam. This business should not be allowed to continue in this ruse. $600 is the amount of loss at this time, unless they continue to deny refund, an we are forced to litigate. We of course would prefer not to go that route but feel theft is a serious offense.
Review: Rental of RV paid in full six months prior to trip, arrived to pick up RV. The RV was a 2002 model, battery cables were corroded, RV kept dying, inside was full of pet hair, shower did not drain, smelled of pets, covered in dust, bedding was full of pet hair, windows were broken, door had no screens, molding on windows rotted out, locks on storage compartments were broken, shower did not drain, shower and sink were full of human hair, shower leaked, hinges on cupboard were broken, bathroom smelled of stale urine, had urine stains on floor, front end of vehicle had high pitched squeal, windshield wipers needed to be replaced, had issues with there contract (allowed roads, prohibited roads), advertise only 2 pet friendly motorhomes which we did not request, AK roadside assistance is only 50 miles within Anchorage tried to get this was told not available, called multiple times, went to voicemail, owner lives in Florida, isn't even local (as advertised), advertise for "reliable, safe motorhomes" this was not our experience, rates included TV/DVD, sleeping bags, bedding, no dump fees (none of this was in RV, contract states renter is responsible for emptying tanks), Additional $1000.00 deposit upon arrival (even though paid in full) for damage deposit. Advertise only $250.00 nonrefundable, REFUSED to refund us anything. Have to filed small court claims.Desired Settlement: Will be filing claim with AK small courts. Contacting credit card company to attempt to get charges reversed.
Review: My decision to use AK Motorhome was based upon information from webpage which was confirmed at time reservation was made with AK Motorhome.
Review: We rented a motorhome from this company in December, for a July rental, on June 17th we received a very cryptic email saying their motorhomes were vandalized and they had to cancel on us. They will not respond to email or phone calls, they just totally ignore us, they have not refunded us-- we are totally stranded this close to our trip, and SOOO frustrated with their unwillingness to help us.Desired Settlement: Our first desire would be to get the motorhome we rented, but if not then we want our money plus the interest they have collected for 7 months on it, plus the same fee they would charge us for cancelling on them with less than 30 days notice ($500)-- this is horrible business practice, and is apparently a pattern for this business.
Review: Your web site indicated all campers are late models (THIS ONE IS 10 YEARS
Review: I rent a 30 foot RV in B&B RV rental, I wote below email to them one month earlier before pick up the RV.
Review: In December of 2013 we rented two (2) 31 foot motor homes from AKmotorhome. The rental agreement was for July 15 through July 29, 2014. I received confirmation of both of the payments (which was prepaid in full). I talked to the man on the phone and discussed arrangements to pick our family up at the Anchorage airport. We had purchased air fare as well as made reservations for campgrounds and fishing charters. There are 10 people in our family making this trip. On June 23, 2014 we (my daughter [redacted] and I) received an email cancelling our motor home reservations "due to circumstances beyond their control." The statement said a credit would be made to our accounts and a full refund would be given. Both my daughter and I have attempted to call AKmotorhome at various times throughout the day and have left several messages. We have received no return calls nor have we received the money that was promised by this company to be refunded to us! This is a huge scam do not ever rent from this company. All of the "good testimonials" are fabricated and untrue. We live in Wyoming and this company has cost us thousands of dollars in rental fees. Contacting us only 3 weeks before the beginning of our trip caused massive stress. We had to call and scramble to find replacement motor homes which cost us an additional $8000.00. With no refund from this company our trip of a lifetime has been turned into a "nightmare of a lifetime." I have heard that we are not the only family this has happened to this current year. Shame on this company for scamming people out of their hard earned money and being so blatantly dishonest and underhanded.
Review: We reserved a motorhome 12/28/13 from this company and paid in full with a credit card and on 6/12/14 they sent us and e-mail stating that due to vandlism they wouldnt be able to fill our reservations and that they had refunded the $1,500.00 back to out credit card. I sent them 2 e-mails asking them to call me and they never did so. But they replied back stating that they had refunded the money 2 times and sent me a copied of the reciept of the refund but the money still hasent been returned as of 6/23/2014.
Review: On 11/24/2012, I booked an RV rental from B&B RV Rental over the Internet. B&B RV Rental advertised half price RV rates for summer 2013 if booked in November. We were making plans to take my 83-year old mother to Alaska for a vacation. There were six family members going on this trip. I paid for $1,498.50 by credit card for the RV we rented. We rented a 30' RV which was to sleep six people. The RV was to come filled with fuel, LP, and be in good condition as promised by the B&B RV website. B&B also offered us a free shuttle from the airport in Anchorage to their business to pick up the RV.Upon our arrival at the airport when we called for the B&B shuttle, we were told their van had broken down an hour earlier so we would have to take a taxi to B&B RV Rental and they would reimburse our taxi fare. Upon arrival at B&B, there was no one to pay the taxi so we paid the taxi faire out of our own money. We received no reimbursement from B&B. The condition of the RV was not what was promised to us at the time of booking. The RV they had for us could only sleep five people, not six. There RV looked old and worn out. The carpets and upholstery was torn, soiled, and worn out. There was no couch in the RV, which was to be the sleeping area for the sixth person. The spot where there used to be a couch was bare. There were not seatbelts in the RV for 6 people. The fuel tank was empty, the LP tank was empty, and the generator would not start. The slide out did not work and the tires were bald, which was a safety hazard to my family. When we asked for a different RV to rent, the B&B employee told us there was no other RV for us. I called the owner of B&B and he told me there was no other RV for us and he would not give us a refund. The quality of the product offered to us by B&B was not what was promised to us over the Internet when we booked this RV. The service by the B&B owner was unprofessional and rude. It was clear this was a scam operation. B&B has still refused to refund my $1,498.50.
Review: On 07-20-14 we rented a motorhome from AK Rentals. On their website and contract, they stated "Insurance coverage includes collision, comprehensive, bodily injury/liability, and uninsured motorist.".
Review: I rented a motorhome for 12 days from B&B RV Rental. We prepaid 10 months in advance. We called the week before to make sure everything was a go for 8:00 pickup on the 11th of July. That morning they did not have a motorhome ready for us. They actually had only one motorhome and it was in very bad shape. We were told to take it or leave it. With no other motorhomes available to rent we were forced to take it. They pieced it together and we left their lot that afternoon. Among things wrong were: water tank gauge that did not work, same for sewer gauge, propane tank gauge, and gas gauge. Wipers did not work. Kitchen table would not stay standing on its own. Carpet was filthy. Upholstery was filthy. Outside compartments did not lock. The side door would not lock from the outside. Drivers seat was broke and would not adjust. At least half the lights did not work. ROOF LEAKED IN THREE PLACES. The AC vent leaked. The roof leaked on the drivers side coming in through an electrical wire receptle. The bathroom vent leaked very very bad. I'm not talking dripping. I'm talking filling a garbage can in an hour. It was dangerous with the wet wiring. I called them and left a message explaining the leaking roof and ASKED THEM TO CALL ME BACK. I never recieved a call back and they would never answer my calls.
Review: On November 11, 2013, I made two separate reservations for motorhomes: week 1 was for my husband and 3 other men to go fishing; week 2 was for me and my husband. We paid $1000 for the deposits. I also sent a check in May to pay down the balance. (Note: I sent checks to one address, but they were never cashed. I emailed and resent new checks to the other address, which were received and cashed.) On Monday, I called the company to finish paying off the balance for the two RVsjust a little over $700. I spoke to [redacted] who told me he was "in the middle of something" and would call me back a little later. I never received a phone call that day. When I came home after work and checked my emails, I had an email from the company saying that they had tried multiple times to contact us and receive payment and as of that day would be cancelling the reservations and refunding all of our money. We are only three weeks out from our tripairline tickets (5) and fishing charters all paid forand no RV. I quickly contacted another company that we have used in the past and they had availability for the first RV, but at a much higher rate due to how late we were making our reservations. No companies have had availability for the second reservation, although they were able to cover a portion of the time. We have traveled to AK many times and have never experienced anything like this!Desired Settlement: At the MINIMUM, we are seeking a full refund of what we paid B & B RV Rental (aka: AKMotorhomes.org)which would be $1,460.60. (If I were bringing a lawsuit, I would ALSO ask for the difference in the cost of renting an RV at such a late date, which would be an additional $1500.)
Review: paid for a rental back in Feb,2013, to use in July 2013. 4 days before the date to rent, they e-mailed me to cancel. They have sent 2 checks, both were unable to be cashed. 1st they closed the account, 2nd they had wrong account #. Have exchanged over 49 e-mails. Another check was promised on Aug 20. Haven't heard from them since. No check, and they have now stopped responding to e-mails and phone calls. I still have the checks and all e-mails. Have tried calling them at least 10 times. I know they are still in business, because they have changed their voice mail.Desired Settlement: I want a check that I can cash. Was promised a cashier's check after the last one. If this doesn't work, do I pursue fraud charges against them?
Review: AK Motorhome advertised half off motorhomes in December 2013. The deadline to purchase this was December 31,2013. My vacation is set for July 3-20th 2014. I purchased a 20 day RV contract December 27,2013 and paid in full. On June 9th 2014 AK Motorhome asked to switch my RV size and I emailed them saying that downsizing was hard for me. We called them 6 times and left messages without any reply to discuss the issue. The next email I received on June 12,2014 was to inform me that my contract was terminated, money refunded, and my family vacation left without an option.I have since re-booked through [redacted] at close to twice the rate being a difference of $3000. This company should not be allowed to make contracts with people and then cancel them at the last minute. I have copies of the original receipt. and the contract is available on their website.
B & B RV Rental LLC Rating
Description: Recreational Vehicles - Rent & Lease, Campers - Rent & Lease, Motor Homes - Rent & Lease
Address: 6633 Brayton Dr, Anchorage, Alaska, United States, 99507-2127
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