B & B Sprinklers

I am amazed that Mr [redacted] was upset because our serviceman was earlyThe reason our serviceman was early is because there was an appointment scheduled before him but they cancelled and re-scheduled for another day so our serviceman was early Mr [redacted] states that "I only wanted to pay him for his plumbing expertise" Well, that is what Invoice# [redacted] for $is billing him for Mr [redacted] states that our serviceman gave him an estimate for parts and labor That is what he is being billed for Mr [redacted] was told when he called our office to schedule the appointment that he would be charged $plus tax for our serviceman to come out and assess the repair and if he decided to have us do the work then we would deduct the $service callMr [redacted] decided to not have us do the work so he was billed This has been our policy for many years We do not go to someones home for free We do not give free estimates on repairs We do give free estimates on installations of brand new systems I am sorry that our serviceman was unable to return as promised but he ran into a repair that took him hours and there wasn't enough time to return to Mr***'s residence In a perfect world none of these problems would happen but since we don't live in a perfect world these things do happen and they are beyond our control We will not credit the bill

We used B & B to blow out our sprinkles at the end of last year, unfortunately when we went to turn it back on in the Spring there must have still been some water in the pipes that froze and caused a leak. Instead of taking care of the situation for long time customers, B & B's office staff was incredibly rude and seemed irritated that we called. I was actually appalled at how the office staff treated me on the phone. The good news was they did correct the situation and got the leak fixed. The bad news: I just got another $55 bill for a job that wasn't correctly done last year.