B & B Window & Door

Review: Window glazing installed by B & B Windows in two windows in my home in September 2009 is defective. The windows developed a foggy appearance. My wife and I contacted B & B on numerous occasions beginning in March of 2010 attempting to make arrangements for them to resolve the problem. Eventually, a technician from B & B came to my home in April 2010 and discovered that a manufacturing defect was the cause for the failure: the glazing panels had been assembled with the low-E optical coating facing the outside, and it became fogged from exposure to the air. He made templates of the two windows and we were told it would be 2-3 weeks to have them reinstalled. We made numerous calls to determine the status. We left phone messages but none were answered. They finally called five months later, in Sept 2010, and said a repairman would be here in Oct, but none came. Two years later we called and a technician came and again made templates and indicated he would return by mid December 2012 to install replacement glazing. The technician has not returned, nor has B & B responded to my telephone message requesting them to call me. I continue to call them, but no longer get an answering machine, and they do not answer their phone.Desired Settlement: B & B windows should replace the defective window glazing with satisfactory material.

Consumer

Response:

2/25/13 Revdex.com contacted the consumer and was advised that the complaint has been resolved for now. So far no problems with the windows.