B C B Excavating Reviews (1)
Review: My husband and I contracted with this business on Oct. 9 2014 for snowplowing, at which time we paid in full (375$)! Contract states: "driveway to be plowed following approximate snowfall of 2 to 3 inches". We also let him know that it was important to have the driveway plowed because we have an 81 yr. old living on the property and driveway needs to be open in case of emergency, and my husband needs to be able to get out by around 7 am to go to work. During the November storm he plowed at 3 am when it was still snowing and was upset because he had to come back after it snowed another 4 inches. Today, there is 5 inches+ in my driveway, and I called at 1130 am to find out when he would be here to plow. The call went to msg. and I got no call back. At 110pm I sent a text with a picture of 5 inches of snow on a ruler, and still no response. Again texted at 208pm, and again no response, and when I called at 240pm the voicemail msg stated that the mailbox was full!Desired Settlement: I just want this business to honor the contract we entered into for snowplowing. I don't want to hear him complain about having to come more than once to plow. I also would like an explanatory call in the future if he cannot show up to fulfill his responsibility. If he cannot fulfill his duties, I want a FULL-REFUND (375$) of my money so I can find another available, responsible plow service who isn't already fully booked up. And I will probably now have to pay a premium to find service.