B C I Properties LLC

***DOCUMENT ATTACHED [redacted] The "Move Out" cleaning expectations have been on our website for the past years at: http://bcirent.com/docs/Cleaning_Check-List.pdf This page is accessed via a link under "Tenant Info" menu link: http://bcirent.com/tenant-info MOVE IN CONDITION: Tenant agrees that the rental unit and the property are in good andsatisfactory condition when keys and possession is taken, with exceptions as stated in themove in checklist, which you hereby acknowledge you have used to inspect the rentalbefore signing this lease and you have signed and date the mochecklist beforepaying any rent or deposit moniesThe floors, carpeting, walls, ceiling, appliances,cupboards, windows, doors, storm windows, glass, screens, furniture and equipment areclean, in good working order, and unbroken and the true condition of the rental unit notedin the move in checklist .with exceptions as noted on Move In Checklist CONDITION WHEN VACATING RESIDENCE: You agree to promptly surrender the rentalunit or house at the end of the term in good, clean and rentable conditionTime is of the essence in your surrender

Your standard that you never clearly laid out, other than wipe the surfaces and sweep and mop the floorsNever did BCI provide a move out checklist or anything that even resembled oneYou didn't put out a standard to follow Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My mailing address is as follows: [redacted] , [redacted] ***Sincerely, [redacted] ***

Bookkeeping is always hard for me to understand, especially when some software program is used that is hard to understandFirst of all, the owner received a $refund on 4/13/due to a NSF rent checkSo that was later charged back to the owner when the check was made good, so in the end that fee came out of the final owner settlementThe $can be used for final settlement purposes and if not, you would have had to pay the final fee somehow anyway As for the sewer bill, we had not received the bill yet when we did the Tenant Settlement of Deposit, however we did make a mistake by not charging the tenant upon exit for thatWe will refund $for that sewer bill, even though it is too late to bill the tenant, we will pay itI have reviewed the owner account and all is in good order otherwiseOur books are available if owners wish a copy of the ledgerEmily will send owners the $from our own account since we were unable to get that from the tenant As for when the tenant moved out, with any delay associated with that, we cannot lay our hands on a person to physically force then out if they do not complyThey paid good rent for a long time and in the end wanted a couple more days for cleaning which we did not agree with but all we could have done is file for eviction, but that takes days for the "Unlawful Detainer" and would cost the owners more to fund thatWe did a good job for those years you were gone, you can come in and review our books as they are correct of courseI hope this explanation helps

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello, we refunded all but $for cleaning and supplied photos to show itYes I agree that the tenant did clean the carpet and all areas, but basic cleaning was not to our standardsWe do not inspect a rental with the tenant as it often turns into an argument if and when the home has damages or
is not cleanIn the past tenants wanted us to wait while they finished cleaning, but we cannot waste our time like thatThe rental needs to be returned in Rent Ready condition.
We sent a cleaning company in to clean the home to our standards and we have a receipt for that expenseThere were other minor damages we did not charge for

We paid the party by ACH automatic to their bank account.
If you do not see it, please call Emily in Accounting: *** *** and she will trace or give proof of payment.
Thank you
Donald JL*** ***
Managing Broker BCI PROPERTIES, LLC*** *** *** *** *** ** *** *** *** * *** *** *** * *** *** ***

The buyer submitted his offer with the $3,as part of "his" offer, through his real estate agent, knowing that this is what the seller wanted along with one year of free rent for one tenant who had been an employee of the seller
These were the negotiated terms that the buyer and seller
mutually agreed on
Wells Fargo, the short sale bank, received the offer through the Escrow process, but then denied the offer through no fault of the buyer or seller saying that the seller could not receive the funds.
This then was relayed to buyer with a message that seller has his own Attorney and she is a Short Sale expertShe said that the appliances which were the basis of the $3,were deemed personal property of the sellerSince the seller is acting under power of Executor of the Estate, it has been legally deemed he has a right to sell his personal property.
No matter what the listing had listed as price or items that were inclusive, there is no law that says other terms cannot be negotiated.
Finally, we are still working with this buyer but now, through no fault of buyer or seller, Wells Fargo has increased their asking price a great dealThey have that right
*We have only done as our client the seller has bid us to doWe want this deal to close so we can all get paid, but the buyer now sees a way to not have to pay the $3,it seems rather than work out a solutionIt is the sellers right to withdraw from these proceedings if he so chooses, but for now he waits for the buyer to work with his agent to resolve the issueI would recommend that the buyer just calm down and realize that we are all subject to Wells Fargo decision in the end

After our first complaint #*** they sent a bill to collectionsafter telling me that they were closing our fileand that all our issues were resolved why are they doing this?
I want this collections bill to disappear

WE ACTUALLY MARKETED THE HOME AT www.*** and it is there still.WE ONLY ASKED THAT THE OWNER TELL US OF ANY CHANGES, UPDATES OR TYPOS. We do not wish to continue wasting our time, so we will refrain from collecting on his bad check and drop all charges. He has to live with his
conscience and we will suffer the loss

Complaint: [redacted]I am rejecting this response because:
 I will take the $50.00 for the sewage.  Thank you!  However, the company still owes me $170.00 and here is why:
 
So the company states that the 170.00 that was deducted was for management fees collected from April’s rent due to a NSF check.  According to the April 13 2016 statement sent out, it shows the company collected rent for April which they were entitled to management fees which were the agreed upon 10%. The rent was $1700 in which they took out $170 for management fees and $43.18 for utilities, which left us a deposit of 1,486.82 to our account. So they were not entitled to charge us another $170 for the month of May. The tenant moved out the 4th of May, which we were paid the four days past her 30-day noticed in April.  The company collected $219.36 from the tenant and took 10% of that which left us a deposit of $197.42 (this is correct). So they still owe us $170, which is what they took from our reserve fund of $200.00 to satisfy the management fees for the month of April they collected already and gave us $30 of the $200.00.  Again, this is my reserve money!  Bottom line up front, they deducted management fees twice from us when they should not.  According to their income statement of April 2016 it clearly shows the company collected $170.00 for the month of April!  I would have received the entire $1700.00 for the month of April if their calculations are correct, but they are not!  I received another statement in May to close out my account stating I had $200 in reserve, which $170.00 management fees were deducted and I received a deposit of $30.00  Sincerely,[redacted]

After checking our files and past tenant history, I have sided with [redacted] and agreed to pay her the $850. The check will be mailed this week, please just ask to verify her mailing address.

Our Licensed Property Manager [redacted] inspected the home right after move out, the report is available. However, the owner of this property has terminated our management contract after being so upset about the condition of her home. This means we are no longer in a position to collect on this file nor...

go after the tenants. We are putting this file in the dead file-locker and consider the file closed. Please note that the tenant did not pay April rent and their deposit was not enough to cover it, so do not be surprised if the owner does not address these issues on her own. See attachment. We are done. 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

[redacted]DOCUMENT ATTACHED[redacted]
The "Move Out" cleaning expectations have been on our website for the past 6 years at: http://bcirent.com/docs/Cleaning_Check-List.pdf 
This page is accessed via a link under "Tenant Info" menu link: http://bcirent.com/tenant-info 
MOVE IN CONDITION: Tenant agrees that the rental unit and the property are in good and335 satisfactory condition when keys and possession is taken, with exceptions as stated in the336 move in checklist, which you hereby acknowledge you have used to inspect the rental337 before signing this lease and you have signed and date the move-in checklist before338 paying any rent or deposit monies. The floors, carpeting, walls, ceiling, appliances,339 cupboards, windows, doors, storm windows, glass, screens, furniture and equipment are340 clean, in good working order, and unbroken and the true condition of the rental unit noted341 in the move in checklist….with exceptions as noted on Move In Checklist. 
CONDITION WHEN VACATING RESIDENCE: You agree to promptly surrender the rental462 unit or house at the end of the term in good, clean and rentable condition. Time is of the 463 essence in your surrender....

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I will resolve this matter in good faith. I still believe that listing agent did not guide their client right. While I agreed to an amount to help out the stuck seller in utiity bills and there was no talk about appliances but because I offered a generous amount for utilities and utility balances were not that much seller & listing agent tried to take advantage and use most of that money to sell appliances that he/she has not even provided list and condition of each one of those. No professionalism at all. I am not surprised banks dont allow these kind of shady deals. Seller is using tactics that go against a fair short sale deal deal. My take on this is that if its done legally as far as the appliance money go either through escrow or via a supporting letter if outside of escrow I will pay them this money otherwise they have no right to ask for it again.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.  My mailing address is as follows:
 
[redacted]
[redacted]
[redacted], [redacted]Sincerely, [redacted]

Your standard that you never clearly laid out, other than wipe the surfaces and sweep and mop the floors. Never did BCI provide a move out checklist or anything that even resembled one. You didn't put out a standard to follow.
 
Sincerely,[redacted]

In response to your letter March 20, 2016, I am somewhat confused as to whatrole you play in regards to the rental at [redacted]. Areyou representing Ms. [redacted] as her attorney or are you claiming to be a tenant who livedthere, even though your name does not appear on the...

lease at all? Whether you areplaying the role of her attorney or a tenant, I believe the enclosed paperwork and pictureswill prove, without a doubt, that the owner is entitled to the security deposit. The carpetswere stained, items were left behind, excessive holes oil the wall, broken blinds, andmany more.In addition, I have enclosed an e-mail from the owner which lists additionaldamages during Ms. [redacted] tenancy. These are things that you were not charged on yourdisposition of deposit. If this should end up in small claims court, I am sure that theowner would want to add additional charges for the damages done.The invoices from the cleaners are enclosed. You will see what was actually paidout is more than what you were charged. These are not charges that we just pulled out inthin air.
In regards to the sewer charges, Line 185 in the residential lease states that theowner does not provide sewer. Also, Line 195 speaks about what tenants shall pay.Sewer is listed as one ofthose things the tenant has to pay. Line 14 that you spokeabout relates to monthly charge that we need to collect from you. It is the sewercompany that demands the payment. However, if you do not pay it, the sewer companyholds the owner liable for it.The threatening phone call from your sister nor your Revdex.com complaint will not helpyou, nor Ms. [redacted], get her deposit back. It only makes matter worse.
BCI Properties, LLC have been in business for many years and are very experienced in cases likethis. We are very knowledgeable in the RCW laws and abide by it to the letter. We are also tenantadvocates and do not side with unreasonable landlords. However, we feel we are reasonably fair in thisregard.In conclusion, BCI will stay with the decision made.
[redacted]Please see attached[redacted]

Bookkeeping is always hard for me to understand, especially when some software program is used that is hard to understand. First of all, the owner received a $170 refund on 4/13/2016 due to a NSF rent check. So that was later charged back to the owner when the check was made good, so in the end that...

fee came out of the final owner settlement. The $200 can be used for final settlement purposes and if not, you would have had to pay the final fee somehow anyway.
As for the sewer bill, we had not received the bill yet when we did the Tenant Settlement of Deposit, however we did make a mistake by not charging the tenant upon exit for that. We will refund $50 for that sewer bill, even though it is too late to bill the tenant, we will pay it. I have reviewed the owner account and all is in good order otherwise. Our books are available if owners wish a copy of the ledger. Emily will send owners the $50 from our own account since we were unable to get that from the tenant. 
As for when the tenant moved out, with any delay associated with that, we cannot lay our hands on a person to physically force then out if they do not comply. They paid good rent for a long time and in the end wanted a couple more days for cleaning which we did not agree with but all we could have done is file for eviction, but that takes 10 days for the "Unlawful Detainer" and would cost the owners more to fund that. We did a good job for those years you were gone, you can come in and review our books as they are correct of course. I hope this explanation helps.