RE: UPDATE on / Highlander chip in windshield Update 6/3/: On May 27, customer had windshield repaired by vendor of their choice (Safelite Auto Glass)Don Jacobs Toyota agreed to reimburse customer for total expenses of $ Reimbursement check to be mailed directly to customer at Pewaukee address as requested on June 3, We appreciate the disappointment in having a windshield chip on any vehicleWhen this happens, the most reasonable step is to repair the chip professionally if possibleDon Jacobs Toyota has been willing to do thisWe just needed to see the chip itself to verify the spot in question and move forward with the repair Unfortunately, we respectfully disagree with the customer that the only acceptable solution is to replace the windshieldMoreover, we feel that is an excessive request and simply not necessary According to the customer, if the dealership does not submit to the extreme course of correction by replacing the windshield and ignore any other reasonable solutions, we are “ethically bankrupt”This puts the dealership in a very unfair and unreasonable situation to overcome We ask to please keep in mind the following: · The customer purchased a year old Pre-owned vehicle with approximately 13,miles · Replacement of a windshield because of a stone chip is not required or expected by the State of Wisconsin · Dealer agreed to send out a professional windshield repair technician to customers house · Technician arrived at residence and customer refused work to be done, based on personal feelings · Customer had repair done by professional windshield company of their choice and asked dealer to reimburse them · Dealer agreed to reimburse customer on the above repair · Glass Companies would not offer such a service (windshield repair) if not proven to be a safe and effective way to remedy a stone chip Dealership feels the steps they have taken should have reasonably satisfied customer & situation Thank you, Don Jacobs Toyota
After further looking into the matter, Don Jacobs Toyota has agreed to refund the $to the customer We will be sending out a check in the next few business days to the address we have on file
RE: UPDATE on / Highlander chip in windshield Update 6/3/: On May 27, customer had windshield repaired by vendor of their choice (Safelite Auto Glass)Don Jacobs Toyota agreed to reimburse customer for total expenses of $ Reimbursement check to be mailed directly to customer at Pewaukee address as requested on June 3, We appreciate the disappointment in having a windshield chip on any vehicleWhen this happens, the most reasonable step is to repair the chip professionally if possibleDon Jacobs Toyota has been willing to do thisWe just needed to see the chip itself to verify the spot in question and move forward with the repair Unfortunately, we respectfully disagree with the customer that the only acceptable solution is to replace the windshieldMoreover, we feel that is an excessive request and simply not necessary According to the customer, if the dealership does not submit to the extreme course of correction by replacing the windshield and ignore any other reasonable solutions, we are “ethically bankrupt”This puts the dealership in a very unfair and unreasonable situation to overcome We ask to please keep in mind the following: · The customer purchased a year old Pre-owned vehicle with approximately 13,miles · Replacement of a windshield because of a stone chip is not required or expected by the State of Wisconsin · Dealer agreed to send out a professional windshield repair technician to customers house · Technician arrived at residence and customer refused work to be done, based on personal feelings · Customer had repair done by professional windshield company of their choice and asked dealer to reimburse them · Dealer agreed to reimburse customer on the above repair · Glass Companies would not offer such a service (windshield repair) if not proven to be a safe and effective way to remedy a stone chip Dealership feels the steps they have taken should have reasonably satisfied customer & situation Thank you, Don Jacobs Toyota
After further looking into the matter, Don Jacobs Toyota has agreed to refund the $to the customer We will be sending out a check in the next few business days to the address we have on file