B & D Electric Company

The service manager did call me to review this complaint During the course of the conversation he said that this may be a case where Chrysler is trying to figure out if they have a bad batch of motors and instructed the service department to go ahead and try another motor REALLY?? When I questioned this the service manager said that is not what he saidMy husband heard him say it also The car has currently been in the repair shop since Wednesday morningToday is FridayThis is the 6th time for the same repairWe are questioning the shops ability to do repairs I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There was never stipulation on the agreement to provide any information about my mortgage They had told me after everything was signed that I needed to bring in statements of my mortgage status to proceed with repairsUpon requesting information from my mortgage company, I was informed that it is confidential information from both my bank and a lawyerI would not bring my car to Joe Cecconi dealership, in fear of them further damaging or replacing parts not up to standardsI would, however, like them to mail my armrest and window switch to end this ordealRegards, [redacted]

The customer met with the store General Manager and Service Director to discuss her concerns with her vehicleWe reviewed her vehicle together, and it appears that all of the concerns on her Ram did pass New York State InspectionHowever, due to her concern with a clunking noise, Joe Cecconis Chrysler Complex did agree to reimburse her $439, which represents the entirety of her bill which could have possibly have been related to the noise she experiencedThe customer has expressed that she is satisfied with the offerIf there are any additional concerns, please contact [redacted] at Joe Cecconis Chrysler Complex.Thank you, [redacted] General ManagerJoe Cecconis Chrysler Complex

After reviewing this complaint, the management team at Joe Cecconis Chrysler Complex is in agreement that we have not done enough to satisfy this customer's concernsWe have contacted the customer directly and are currently working with him to attempt to ensure that he is satisfied with his transactionWe will provide additional information as we have it.Thank you, please call [redacted] , General Manager at Joe Cecconis Chrysler Complex at [redacted] with any questions or concerns

As of this time, it appears that the current fault in the vehicle was caused by their installation of a faulty Sirius satellite module that was plugged into their accessory portThe customer has removed the Sirius system from their vehicle, and it is functioning with no problems at this timeJoe Cecconis Chrysler Complex did not pass along the $charge from the rental car company to the customer, nor did the dealership charge any labor for the work that was involved in tracking the problem back to their installation of this Sirius productIn addition, Joe Cecconis Chrysler Complex has paid two previous deductibles for this company through their service contract, for a total of $additional dollarsIf the problem recurs, or if there are any additional concerns, the customer can feel free to call into the service director, who will be happy to work with her at that time

We spoke with the customer today and reviewed her concern which stems from the number of times she has had repairs completed on the vehicleShe feels that the product was not as dependable as she would likeWe also reviewed with her that we have been aware of her dissatisfaction, and as a result,
have waived her deductible on her extended service contract when she has brought the vehicle into our service department on several occasionsThe wiper motor is not working as she expected and she has agreed to return to the dealership this week to have looked at again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The case is easy to resolve, dealership could refund me $113.40 that they charged me for the work not performed correctly, I supplied pictures that clearly demonstrate my claim and the dealership lies. As for me calling the dealership or accepting credit toward future repairs, that is out of question, as mentioned before I will not go near that dealership with a 109 foot pole.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our Service Director spoke to the customer. It was explained that the difference in price for the belts was because NAPA parts were not used, factory belts from Chrysler were. The reason she was able to get a price from the NAPA website is that their system cross references factory part numbers to...

the NAPA part numbers, and provides price quotes based on their aftermarket part. As a Chrysler dealer, we typically recommend Chrysler parts, as there is often a difference in quality, similar to purchasing generic products as opposed to 'name brand' at the grocery store. In this case, we ordered the NAPA part, and it did not fit the vehicle. We subsequently obtained the correct factory part from another local Chrysler dealer, which resulted in the price change and wait time. However, the customer did wait a long period of time for the repair as a result, and has indicated that they would be satisfied if we refund the additional $70 charge for the factory belt, which we have agreed to do. The refund should be received in approximately one week. Please contact the store General Manager with any questions or concerns at [redacted]Thank you, Joe Cecconi's Chrysler Coemmplex Management

We believe that you met with our service manager yesterday and were able to resolve your concerns with the vehicle and our service department at the store. Please reach out to the service manager to discuss any further concerns that may arise, or the store general manager, and we'll be happy to work...

with you. You can reach Shawn at [redacted] or Mike at [redacted]Thank you, Mike [redacted]General Manager Joe Cecconi's Chrysler Complex

I do apologize for our slow response and our initial offer after the sale. After discussing the matter we do agree that the soft top is not in acceptable condition, and have agreed to replace the soft top for the vehicle, and we will make sure that we continue to work with the customer in this...

instance to ensure that they are completely satisfied with the resolution. If there are any questions or concerns, please contact Mike J[redacted], General Manager at [redacted]Thank you

We have again reached out to the customer to discuss her concerns. We did drive the Wrangler with her while she was in the service department, and there seems to be a slight vibration at speeds at or around 75 mph. While there is no safety concern or noticeable vibration concern under normal driving conditions, and to attempt to accommodate the customer's interest in purchasing larger, more aggressive rims and tires for this vehicle, we have offered to discuss significantly discounted pricing on any such upgrade she may be considering. The customer has indicated that she has busy schedule and will be getting back in touch with our service department to discuss this in more detail when she has time. We welcome the opportunity to work with her to resolve this concern.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The complaint ID [redacted] would resolve my issue once I receive a call back from the manager Shawn who stated that he would place me into a rental while my vehicle is getting fixed again (the second time) and we would discuss the tire prices as well. I spoke to him yesterday 2/28/2017 and was told I would get a call back on Wednesday to which I ended up contacting him first and was told the rental manager was not in so he couldn't give me an answer just yet and once he is in I will receive a call but unfortunately I did not get a call back, I want to ensure he sticks to his word and can fit me in for my vehicle to be worked on before accepting this offer.Regards,[redacted]

We know that the customer experienced a minor mechanical concern after delivery. We have met with the customer regarding her concerns, and believe that she is satisfied with the resolution to her concern. If there are any further concerns, please call Mike [redacted] at ([redacted]Thank youMike...

[redacted]General ManagerJoe Cecconi's Chrysler Complex

With apologies for the delay, the customer should have received the check some time ago from the dealership. We would like to state again that we did not overcharge for the part, as the original NAPA supplied part did not fit the vehicle correctly, and the MOPAR part was required in order to complete the repair correctly . We did agree to the refund at the customer's request in either case in order to satisfy their concern. If the refund has not been received, please contact Mike J[redacted] at [redacted].Thank youMike J[redacted]General ManagerJoe Cecconi's Chrysler Complex 716 2975800x100

We have reached out to the customer to discuss their concerns with truck they purchased in September. To our knowledge they have not expressed any concerns to management regarding sales or service in the seven months since they purchased the vehicle, and our records do not show any service history...

on the vehicle since that time. Please contact Mike at [redacted] or Shawn at [redacted] with any additional concerns.

The service manager did call me to review this complaint.  During the course of the conversation he said that this may be a case where Chrysler is trying to figure out if they have a bad batch of motors and instructed the service department to go ahead and try another motor.  REALLY??  When I questioned this the service manager said that is not what he said. My husband heard him say it also.  The car has currently been in the repair shop since Wednesday morning.. Today is Friday. This is the 6th time for the same repair.... We are questioning the shops ability to do repairs.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

It appears that the customer has concerns that originate in two separate businesses. Regarding her concerns here at Joe Cecconi's Chrysler, we have had a part on national back order that is now in stock. Our fixed operations director will be meeting with the customer at 315 this afternoon to discuss...

her concerns at that time. Thank you, please contact us with any questions or concerns at [redacted]Mike J[redacted]General ManagerJoe Cecconi's Chrysler Complex