Case # [redacted] This is an account of events associated with complaint # [redacted] lodged by [redacted] This member came to the facility on 11/15/to cancel his membershipHe was asked if he was moving because he signed for a month commitmentThe only way to break that is to provide proof of moving at least miles away from the facilityHe responded that he has not moved, he just isn’t using the gymI explained the contract terms to him and that he agreed to pay for months [redacted] claims that he was told he would only pay a one-time fee of $and have access to the gym for monthsHe also said that he was told he would be billed a maintenance fee in February for $I explained that the agreement is months for $per monthHe has to pay a monthly rate of $for a period of monthsHe again said that that is not how it was explainedHe also acknowledged that he was given two optionsThe first option was $for months or $for month to month which allows you to cancel at any time giving a day noticeHe said that he wanted the months so that’s what he choseHe fully admitted that he chose the month agreementNow he is claiming that he thought $would cover him for a full monthsIf that were the case, that’s about $a month for a gym membershipI asked him if he thought that made sense and he said no, but that’s just what he understood it asI offered to print out the agreement he signed to go over it once again with himHe declined saying that he already has it at home and already read through itAfter speaking with [redacted] for some time, the fitness consultant that signed him up (Joe) came to the front deskHe also reiterated what I was telling [redacted] [redacted] said he understood but it wasn’t his fault he misunderstood the first timeI offered him a buy-out option that he could pay half of the balance to cancel earlyHe declined that as wellI reiterated that when he signed the agreement he agreed to the terms and it explicitly tells you NOT to sign without reading through and understanding the agreement termsAlongside of that, any person that signs up for a membership has three days after the initial sign up date to cancelHe was given options to get out of the agreement early but didn’t take advantage of themHe is not being “forced” to pay or “bullied” into payingWhen he said that he just wasn’t going to pay I acknowledged that that is his choiceHowever, after days of not receiving a payment, ABC Financial (our billing company) will send the account to a collections agencyThe collections agency will then be in contact for the balanceThis is not a threat or a “bullying” moveThis is simply how the process works and it something necessary to tell all of our membersThis complaint made by [redacted] makes no senseHe was not forced into signing anything and was not forced to come in in the first placeThe fact that he is saying he misunderstood what a month commitment is doesn’t negate the fact that he signed the contract and chose the option on his own of what membership type he wantedHe still has the buy-out option if he choosesThe allegations he has written in the complaint are simply untrue concerning his feelings and threats made to him.Thank you, Gold’s Gym Management
This is an account of events associated with complaint # [redacted] lodged by [redacted] ***.This member signed up on September 3, The contract that she signed clearly says that the term isfor monthsThe month-to-month membership is currently $per month, not the $that sheis payingThe cancellation policy is also clearly written in the contractThe only way to cancel is if youhave proof of moving at least miles away from the facility or become permanently disabledJustbecause the member chooses not to use the facility does not mean that she is no longer responsible forthe paymentsThe agreement that we received signed by her is agreeing to the full month term.I’ve attached the document that is signed by [redacted] as well as the policies within the contractWe arenot able to cancel her membership unless she meets the requirements necessaryAlso, phone calls arenot a means to cancel the membership which is also laid out in the contractShe was never wrongfullycharged, and therefore, we cannot refund her.Thank you.Justine B***
This is an account of events associated with complaint # [redacted] lodged by [redacted] .This member signed up at Gold's Gym on 6/22/She was currently working for the [redacted] and got their business discountShe called the club on 10/26/and said that she was no longerworking for them and would possibly be moving soon so she wanted to cancelI asked if they wererelocating her to Chicago and she said no, they just let her goI re-explained the cancellation policy toher and she was upset because she says she was lied toThe information is all outlined in the contract,so she wouldn't have been lied toI gave her the option to freeze her account for the maximum of sixmonths while she gets together everything she would need for her move but she didn't feel that sheshould have to provide us with anythingShe mentioned that she would get her bank involved so thatshe wouldn't have to pay anymoreI explained that if her account is past due days then it would goto a collections agency and they would handle it from there.The complaint also discusses phone calls from ABCABC is our financial billing company and has anautomated service that calls members when their account is past dueThis is to ensure that themembers are aware that they owe or need to update informationAn automated service is not"harassment"There are notes from 11/13/that [redacted] called ABC about the cancellation and theyexplained to her that all cancellations must go through the club, not themThey are not threatening her,they are explaining the policy to her[redacted] is not asking for any money back, and she was never wrongfully charged so she will not receive anymoney backHer account is now in collections due to her lack of paymentThe collection agency wouldbe the ones contacting her from this point on.I've attached all documentation necessary for this caseIf there is anything else needed, please feel freeto contact me.Thank you,Justine B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The wording AND no use of wording to my complaint obviously responded to by the lady manager I spoke with both speak to her disingenuous character in this situationClearly what she in her own words describes in her response in regards to the gym's membership "The first option was $for months or $for month to month which allows you to cancel at any time giving a day notice" is what I don't understand why she won't comprehend that this is how the contract was explained to me by Joe the tour guideWhy would anyone not take the option of $for twelve months, which would be understood COVERING months, if that is how it was explained to them WITHOUT the explanation of "oh, that is a month to month fee too just like the $29.99." This is what I am trying to get through to themAnd when you have someone assuring you of this at a quick pace to try and get you to sign I am humble enough to just go along and trust in this man's wordThis is only a gym membership contractThis is not a million dollar signing like of an athlete where I should need to have an agent, lawyer, or even myself thoroughly read over one whole paper if I am trusting in what this man in this case is NOT telling meI say no use of wording in her response also because she totally disregarded that I called out Joe telling her to "just let him give the day notice to cancel" which he did doShe totally disregards that I am telling the truth about Joe's misguided way maybe not by his intention but his explanation of how the fees were put in effectThat to me DOES scream out "force" and "bullying" because I did tell her that no I am not going to continue to pay for a membership that not only was a mix between misrepresentation and misinterpretation but the fact that I have never once used that membership to get in that facilityBut you are going to TELL me that yes I will still be charged, yes I will still pay, and yes still debited the fee out of MY account all because I signed your stupid contract oh by the way which does have an unbiased in option choice cancellation process..when I am being sincere in giving you honest REASON? Are you out of your mind WHO ARE YOU?? So no I don't except her response she is just being another greedy manager instead of losing the pride and ego and let me out of clearly what was a misunderstanding in detail Regards, [redacted]
This is an account of events associated with complaint # [redacted] lodged by [redacted] ***.This member signed up at Gold's Gym on 8/5/The contract is clearly written for one year and thecancellation policy is outlined in the contractWe did receive a cancellation form signed by [redacted] on9/29/ Along with the cancellation form, he provided a new lease agreement for his new addressThecancellation form clearly states that he will be responsible for the October 1, payment.In the complaint, [redacted] is claiming that he was threatened by an employee that the police would becalled if he did not leaveOur system has notes in [redacted] 's account on 9/19/written by the GeneralManagerHe states in his notes that the member came in to cancel and it was explained to him that hesigned a 12-month agreementThe member did not want to agree to the terms that he originally signedfor and wanted to talk to the GMAt that point, the policy was reiterated to [redacted] and he flipped outand said that he would trash Gold's Gym onlineHe was asked to leave and when he kept going he wastold the cops would get called if he refused to leaveThe member is now asking for "damages foremotional stress" when he is the one that seems to have caused itThis is a business and we have a zerotolerance policy for those who cannot act appropriatelyThe general manager asking him to leavebecause of his behavior is not grounds for reimbursement.Lastly, the member discusses that his parking was not validated and he would like to be reimbursed.There is no record that [redacted] ever paid for a parking passThe parking pass would allow you to park inour garage on the weekends for a limit of three hoursIf his parking wasn't validated it was because heeither didn't have a pass, or he went over the limitBeing "kicked out" has nothing to do with parking,therefor, the fact that his parking wasn't validated has nothing to do with Gold's Gym.We will not be refunding this member anythingHe was a member for one month and was neverwrongfully chargedHis behavior lead him to be asked to leave the gym, so we will not refund him forthatThe parking situation doesn't even make sense, so he will not be refunded for that either [redacted] was and still is responsible for the October 1, payment but chose not to payThis member will notreceive any type of refund.I've attached all documentation necessary for this caseIf there is anything else needed, please feel freeto contact me.Thank you,Justine B***
This is an account of events associated with complaint #*** lodged by *** ***This member signed up for a membership with our facility on May 18, Her contract states that sheis in a month-to-month termMonth-to-month gives the member the freedom to cancel whenever theywant, they
just need to give us a 30-day noticeThis is outlined within the agreement that was signed by***We do not check to see who is and who is not using the facility, nor would we cancel anyonewho just isn’t using itIt is the responsibility of the member to take care of their membershipobligations.When a payment is missed, the member will be contacted that day and pretty much every other daythereafter until the membership payment is up to dateOur records show that our billing companyreached out to *** concerning the decline of her card twenty-one times over the course of days.Because nothing was resolved within that time frame, her account went to a collections agencyIn thecomplaint filed by ***, she states that she tried to explain her situation to us, however, there are nonotes or any record of anyone here speaking with her concerning this or anything elseIt is unfair of herto say that she was misled when everything is outlined for her in the contract.I’ve attached the contract that she signed, therefore, agreeing to the terms.Thank you
This is an account of events associated with complaint #*** submitted by *** ***.This member joined Gold’s Gym in March of He has been a member in good standing since thenThe letter that we received from the Revdex.com is the first time that the club itself was
alerted that the member wanted to cancelAs the contract states, it is a day notice to cancelThe contract also states that you have the option to send a certified letter to the gym requesting your account to be cancelled. In the complaint, *** states that he called in a month ago to cancel and was told that he could not cancel over the phoneHe states that he was also told that he had to come in and cancelThere is no record of his phone call to the facility or any notes in his account saying whom he spoke withGold’s Gym does not take cancellations over the phoneOur policy states that the member can cancel if they come into the facility and sign the cancellation form or send a letter stating they want to cancel and make sure it is signedWe received no type of cancellation request from ***, and therefore his membership has not been cancelledBecause he owes for July, our third party billing company has been in contact with him to let him know he owes*** Financial explained to *** what he needed to do in order to cancel but he still has not given us anythingOnce the account is past due days, it will go to a collections agency and they will be in charge with collecting the balance at that pointThis was explained to *** by our billing company.Tom states as his desired settlement he would like a refund for the last three months and would like us to round that up to $I have attached a copy of his chehistory and as you can see he used the facility throughout April, May, and JuneThere is no reason we would refund him for this when he was using itAlso, the check in history shows that he was at the club times in JuneHe could have easily cancelled the membership any of those times he was there.In conclusion, Gold’s Gym will not be refunding this memberI’ve attached all necessary documentation needed for this complaintThe contract he signed clearly states all policies, the check in history will show his usage, and I’ve also attached a record of calls from *** to ***.Thank you, Gold’s Gym Management*** ***
This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up at Gold's Gym on 6/22/15. She was currently working for the [redacted]and got their business discount. She called the club on 10/26/15 and said that she was no longerworking for them...
and would possibly be moving soon so she wanted to cancel. I asked if they wererelocating her to Chicago and she said no, they just let her go. I re-explained the cancellation policy toher and she was upset because she says she was lied to. The information is all outlined in the contract,so she wouldn't have been lied to. I gave her the option to freeze her account for the maximum of sixmonths while she gets together everything she would need for her move but she didn't feel that sheshould have to provide us with anything. She mentioned that she would get her bank involved so thatshe wouldn't have to pay anymore. I explained that if her account is past due 90 days then it would goto a collections agency and they would handle it from there.The complaint also discusses phone calls from ABC. ABC is our financial billing company and has anautomated service that calls members when their account is past due. This is to ensure that themembers are aware that they owe or need to update information. An automated service is not"harassment". There are notes from 11/13/15 that [redacted] called ABC about the cancellation and theyexplained to her that all cancellations must go through the club, not them. They are not threatening her,they are explaining the policy to her.[redacted] is not asking for any money back, and she was never wrongfully charged so she will not receive anymoney back. Her account is now in collections due to her lack of payment. The collection agency wouldbe the ones contacting her from this point on.I've attached all documentation necessary for this case. If there is anything else needed, please feel freeto contact me.Thank you,Justine B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The wording AND no use of wording to my complaint obviously responded to by the lady manager I spoke with both speak to her disingenuous character in this situation. Clearly what she in her own words describes in her response in regards to the gym's membership "The first option was $24.99 for 12 months or $29.99 for month to month which allows you to cancel at any time giving a 30 day notice" is what I don't understand why she won't comprehend that this is how the contract was explained to me by Joe the tour guide. Why would anyone not take the option of $24.99 for twelve months, which would be understood COVERING 12 months, if that is how it was explained to them WITHOUT the explanation of "oh, that is a month to month fee too just like the $29.99." This is what I am trying to get through to them. And when you have someone assuring you of this at a quick pace to try and get you to sign I am humble enough to just go along and trust in this man's word. This is only a gym membership contract. This is not a million dollar signing like of an athlete where I should need to have an agent, lawyer, or even myself thoroughly read over one whole paper if I am trusting in what this man in this case is NOT telling me. I say no use of wording in her response also because she totally disregarded that I called out Joe telling her to "just let him give the 30 day notice to cancel" which he did do. She totally disregards that I am telling the truth about Joe's misguided way maybe not by his intention but his explanation of how the fees were put in effect. That to me DOES scream out "force" and "bullying" because I did tell her that no I am not going to continue to pay for a membership that not only was a mix between misrepresentation and misinterpretation but the fact that I have never once used that membership to get in that facility. But you are going to TELL me that yes I will still be charged, yes I will still pay, and yes still debited the fee out of MY account all because I signed your stupid contract oh by the way which does have an unbiased in option choice cancellation process..when I am being sincere in giving you honest REASON? Are you out of your mind WHO ARE YOU?? So no I don't except her response she is just being another greedy manager instead of losing the pride and ego and let me out of clearly what was a misunderstanding in detail.
Regards,
[redacted]
Case # [redacted]This is an account of events associated with complaint #[redacted] lodged by [redacted]. This member came to the facility on 11/15/17 to cancel his membership. He was asked if he was moving because he signed for a 12 month commitment. The only way to break that is to...
provide proof of moving at least 25 miles away from the facility. He responded that he has not moved, he just isn’t using the gym. I explained the contract terms to him and that he agreed to pay for 12 months. [redacted] claims that he was told he would only pay a one-time fee of $24.99 and have access to the gym for 12 months. He also said that he was told he would be billed a maintenance fee in February for $39.99. I explained that the agreement is 12 months for $24.9 per month. He has to pay a monthly rate of $24.99 for a period of 12 months. He again said that that is not how it was explained. He also acknowledged that he was given two options. The first option was $24.99 for 12 months or $29.99 for month to month which allows you to cancel at any time giving a 30 day notice. He said that he wanted the 12 months so that’s what he chose. He fully admitted that he chose the 12 month agreement. Now he is claiming that he thought $24.99 would cover him for a full 12 months. If that were the case, that’s about $2 a month for a gym membership. I asked him if he thought that made sense and he said no, but that’s just what he understood it as. I offered to print out the agreement he signed to go over it once again with him. He declined saying that he already has it at home and already read through it. After speaking with [redacted] for some time, the fitness consultant that signed him up (Joe) came to the front desk. He also reiterated what I was telling [redacted]. [redacted] said he understood but it wasn’t his fault he misunderstood the first time. I offered him a buy-out option that he could pay half of the balance to cancel early. He declined that as well. I reiterated that when he signed the agreement he agreed to the terms and it explicitly tells you NOT to sign without reading through and understanding the agreement terms. Alongside of that, any person that signs up for a membership has three days after the initial sign up date to cancel. He was given options to get out of the agreement early but didn’t take advantage of them. He is not being “forced” to pay or “bullied” into paying. When he said that he just wasn’t going to pay I acknowledged that that is his choice. However, after 90 days of not receiving a payment, ABC Financial (our billing company) will send the account to a collections agency. The collections agency will then be in contact for the balance. This is not a threat or a “bullying” move. This is simply how the process works and it something necessary to tell all of our members. This complaint made by [redacted] makes no sense. He was not forced into signing anything and was not forced to come in in the first place. The fact that he is saying he misunderstood what a 12 month commitment is doesn’t negate the fact that he signed the contract and chose the option on his own of what membership type he wanted. He still has the buy-out option if he chooses. The allegations he has written in the complaint are simply untrue concerning his feelings and threats made to him.Thank you, Gold’s Gym Management
This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up on September 3, 2015. The contract that she signed clearly says that the term isfor 12 months. The month-to-month membership is currently $39.99 per month, not the $29.99 that sheis...
paying. The cancellation policy is also clearly written in the contract. The only way to cancel is if youhave proof of moving at least 25 miles away from the facility or become permanently disabled. Justbecause the member chooses not to use the facility does not mean that she is no longer responsible forthe payments. The agreement that we received signed by her is agreeing to the full 12 month term.I’ve attached the document that is signed by [redacted] as well as the policies within the contract. We arenot able to cancel her membership unless she meets the requirements necessary. Also, phone calls arenot a means to cancel the membership which is also laid out in the contract. She was never wrongfullycharged, and therefore, we cannot refund her.Thank you.Justine B[redacted]
This is an account of events associated with complaint #[redacted] lodged by [redacted]This member signed up for a membership with our facility on October 13, 2015. [redacted] states in hercomplaint that she did not receive her “full contract”. When someone signs up in the facility they areprovided...
with a copy of the agreement signed, and the system automatically emails them a copy of theagreement signed. For her to say that she received nothing, or at least not the “full” agreement just isn’tpossible. She provided us with her email address when she signed up, and therefore, she was sent acopy of everything,[redacted] is also complaining about not knowing what the Annual Rate Guarantee is. She signed next to theline that explains what the ARG is, therefore, she is acknowledging that she’s read and understands it,[redacted] called the gym on 2/17/16 to find out what the charge was for and it was again explained to her.She states in her complaint that she called in to see what the charge was for, but then also states thatwhen she came in to complain, other people were “standing in line to complain about the same thing”.[redacted] never came in to the gym to complain, and we never had a line of people complaining about this.She was not wrongfully charged for the Annual Rate Guarantee, and therefore, will not be refunded. I’veattached her contract that was signed by her that outlines all of the policies and charges.
This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up at Gold's Gym on 8/5/15. The contract is clearly written for one year and thecancellation policy is outlined in the contract. We did receive a cancellation form signed by [redacted] on9/29/15....
Along with the cancellation form, he provided a new lease agreement for his new address. Thecancellation form clearly states that he will be responsible for the October 1, 2015 payment.In the complaint, [redacted] is claiming that he was threatened by an employee that the police would becalled if he did not leave. Our system has notes in [redacted]'s account on 9/19/15 written by the GeneralManager. He states in his notes that the member came in to cancel and it was explained to him that hesigned a 12-month agreement. The member did not want to agree to the terms that he originally signedfor and wanted to talk to the GM. At that point, the policy was reiterated to [redacted] and he flipped outand said that he would trash Gold's Gym online. He was asked to leave and when he kept going he wastold the cops would get called if he refused to leave. The member is now asking for "damages foremotional stress" when he is the one that seems to have caused it. This is a business and we have a zerotolerance policy for those who cannot act appropriately. The general manager asking him to leavebecause of his behavior is not grounds for reimbursement.Lastly, the member discusses that his parking was not validated and he would like to be reimbursed.There is no record that [redacted] ever paid for a parking pass. The parking pass would allow you to park inour garage on the weekends for a limit of three hours. If his parking wasn't validated it was because heeither didn't have a pass, or he went over the limit. Being "kicked out" has nothing to do with parking,therefor, the fact that his parking wasn't validated has nothing to do with Gold's Gym.We will not be refunding this member anything. He was a member for one month and was neverwrongfully charged. His behavior lead him to be asked to leave the gym, so we will not refund him forthat. The parking situation doesn't even make sense, so he will not be refunded for that either. [redacted]was and still is responsible for the October 1, 2015 payment but chose not to pay. This member will notreceive any type of refund.I've attached all documentation necessary for this case. If there is anything else needed, please feel freeto contact me.Thank you,Justine B[redacted]
This member states that he wanted to cancel his membership in October 2015. We have on record a freeze form that he signed on September 15, 2015. The form clearly states that the account would be on “hold” starting October 1, 2015 and the next dues would occur 4/1/16. The member does have a...
month-to-month membership which means that he does have the option to cancel at any time, provided he give a 30 days’ notice. His argument also states that it was noted to him that the account would not reactivate until he came back. The form clearly states when the account will be charged again. We did receive a letter in the mail from [redacted] stating that he would like to cancel his membership. His cancellation is already processed and his account is set to close on 4/30/16, nothing further due. He is not getting charged for May, so there is no need for a refund. Also, he did not pay for October 2015. If he would have signed a cancellation form in September rather than the freeze form, he still would have been responsible for one final month. The final month’s payment ended up being April.Based on the events that occurred, and the proof that we have, there is no need for a refund for this member. I’ve attached all documents associated with this complaint. Please use for your review.
Case # [redacted] This is an account of events associated with complaint # [redacted] lodged by [redacted] This member came to the facility on 11/15/to cancel his membershipHe was asked if he was moving because he signed for a month commitmentThe only way to break that is to provide proof of moving at least miles away from the facilityHe responded that he has not moved, he just isn’t using the gymI explained the contract terms to him and that he agreed to pay for months [redacted] claims that he was told he would only pay a one-time fee of $and have access to the gym for monthsHe also said that he was told he would be billed a maintenance fee in February for $I explained that the agreement is months for $per monthHe has to pay a monthly rate of $for a period of monthsHe again said that that is not how it was explainedHe also acknowledged that he was given two optionsThe first option was $for months or $for month to month which allows you to cancel at any time giving a day noticeHe said that he wanted the months so that’s what he choseHe fully admitted that he chose the month agreementNow he is claiming that he thought $would cover him for a full monthsIf that were the case, that’s about $a month for a gym membershipI asked him if he thought that made sense and he said no, but that’s just what he understood it asI offered to print out the agreement he signed to go over it once again with himHe declined saying that he already has it at home and already read through itAfter speaking with [redacted] for some time, the fitness consultant that signed him up (Joe) came to the front deskHe also reiterated what I was telling [redacted] [redacted] said he understood but it wasn’t his fault he misunderstood the first timeI offered him a buy-out option that he could pay half of the balance to cancel earlyHe declined that as wellI reiterated that when he signed the agreement he agreed to the terms and it explicitly tells you NOT to sign without reading through and understanding the agreement termsAlongside of that, any person that signs up for a membership has three days after the initial sign up date to cancelHe was given options to get out of the agreement early but didn’t take advantage of themHe is not being “forced” to pay or “bullied” into payingWhen he said that he just wasn’t going to pay I acknowledged that that is his choiceHowever, after days of not receiving a payment, ABC Financial (our billing company) will send the account to a collections agencyThe collections agency will then be in contact for the balanceThis is not a threat or a “bullying” moveThis is simply how the process works and it something necessary to tell all of our membersThis complaint made by [redacted] makes no senseHe was not forced into signing anything and was not forced to come in in the first placeThe fact that he is saying he misunderstood what a month commitment is doesn’t negate the fact that he signed the contract and chose the option on his own of what membership type he wantedHe still has the buy-out option if he choosesThe allegations he has written in the complaint are simply untrue concerning his feelings and threats made to him.Thank you, Gold’s Gym Management
This is an account of events associated with complaint # [redacted] lodged by [redacted] ***.This member signed up on September 3, The contract that she signed clearly says that the term isfor monthsThe month-to-month membership is currently $per month, not the $that sheis payingThe cancellation policy is also clearly written in the contractThe only way to cancel is if youhave proof of moving at least miles away from the facility or become permanently disabledJustbecause the member chooses not to use the facility does not mean that she is no longer responsible forthe paymentsThe agreement that we received signed by her is agreeing to the full month term.I’ve attached the document that is signed by [redacted] as well as the policies within the contractWe arenot able to cancel her membership unless she meets the requirements necessaryAlso, phone calls arenot a means to cancel the membership which is also laid out in the contractShe was never wrongfullycharged, and therefore, we cannot refund her.Thank you.Justine B***
This is an account of events associated with complaint # [redacted] lodged by [redacted] .This member signed up at Gold's Gym on 6/22/She was currently working for the [redacted] and got their business discountShe called the club on 10/26/and said that she was no longerworking for them and would possibly be moving soon so she wanted to cancelI asked if they wererelocating her to Chicago and she said no, they just let her goI re-explained the cancellation policy toher and she was upset because she says she was lied toThe information is all outlined in the contract,so she wouldn't have been lied toI gave her the option to freeze her account for the maximum of sixmonths while she gets together everything she would need for her move but she didn't feel that sheshould have to provide us with anythingShe mentioned that she would get her bank involved so thatshe wouldn't have to pay anymoreI explained that if her account is past due days then it would goto a collections agency and they would handle it from there.The complaint also discusses phone calls from ABCABC is our financial billing company and has anautomated service that calls members when their account is past dueThis is to ensure that themembers are aware that they owe or need to update informationAn automated service is not"harassment"There are notes from 11/13/that [redacted] called ABC about the cancellation and theyexplained to her that all cancellations must go through the club, not themThey are not threatening her,they are explaining the policy to her[redacted] is not asking for any money back, and she was never wrongfully charged so she will not receive anymoney backHer account is now in collections due to her lack of paymentThe collection agency wouldbe the ones contacting her from this point on.I've attached all documentation necessary for this caseIf there is anything else needed, please feel freeto contact me.Thank you,Justine B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The wording AND no use of wording to my complaint obviously responded to by the lady manager I spoke with both speak to her disingenuous character in this situationClearly what she in her own words describes in her response in regards to the gym's membership "The first option was $for months or $for month to month which allows you to cancel at any time giving a day notice" is what I don't understand why she won't comprehend that this is how the contract was explained to me by Joe the tour guideWhy would anyone not take the option of $for twelve months, which would be understood COVERING months, if that is how it was explained to them WITHOUT the explanation of "oh, that is a month to month fee too just like the $29.99." This is what I am trying to get through to themAnd when you have someone assuring you of this at a quick pace to try and get you to sign I am humble enough to just go along and trust in this man's wordThis is only a gym membership contractThis is not a million dollar signing like of an athlete where I should need to have an agent, lawyer, or even myself thoroughly read over one whole paper if I am trusting in what this man in this case is NOT telling meI say no use of wording in her response also because she totally disregarded that I called out Joe telling her to "just let him give the day notice to cancel" which he did doShe totally disregards that I am telling the truth about Joe's misguided way maybe not by his intention but his explanation of how the fees were put in effectThat to me DOES scream out "force" and "bullying" because I did tell her that no I am not going to continue to pay for a membership that not only was a mix between misrepresentation and misinterpretation but the fact that I have never once used that membership to get in that facilityBut you are going to TELL me that yes I will still be charged, yes I will still pay, and yes still debited the fee out of MY account all because I signed your stupid contract oh by the way which does have an unbiased in option choice cancellation process..when I am being sincere in giving you honest REASON? Are you out of your mind WHO ARE YOU?? So no I don't except her response she is just being another greedy manager instead of losing the pride and ego and let me out of clearly what was a misunderstanding in detail Regards, [redacted]
This is an account of events associated with complaint # [redacted] lodged by [redacted] ***.This member signed up at Gold's Gym on 8/5/The contract is clearly written for one year and thecancellation policy is outlined in the contractWe did receive a cancellation form signed by [redacted] on9/29/ Along with the cancellation form, he provided a new lease agreement for his new addressThecancellation form clearly states that he will be responsible for the October 1, payment.In the complaint, [redacted] is claiming that he was threatened by an employee that the police would becalled if he did not leaveOur system has notes in [redacted] 's account on 9/19/written by the GeneralManagerHe states in his notes that the member came in to cancel and it was explained to him that hesigned a 12-month agreementThe member did not want to agree to the terms that he originally signedfor and wanted to talk to the GMAt that point, the policy was reiterated to [redacted] and he flipped outand said that he would trash Gold's Gym onlineHe was asked to leave and when he kept going he wastold the cops would get called if he refused to leaveThe member is now asking for "damages foremotional stress" when he is the one that seems to have caused itThis is a business and we have a zerotolerance policy for those who cannot act appropriatelyThe general manager asking him to leavebecause of his behavior is not grounds for reimbursement.Lastly, the member discusses that his parking was not validated and he would like to be reimbursed.There is no record that [redacted] ever paid for a parking passThe parking pass would allow you to park inour garage on the weekends for a limit of three hoursIf his parking wasn't validated it was because heeither didn't have a pass, or he went over the limitBeing "kicked out" has nothing to do with parking,therefor, the fact that his parking wasn't validated has nothing to do with Gold's Gym.We will not be refunding this member anythingHe was a member for one month and was neverwrongfully chargedHis behavior lead him to be asked to leave the gym, so we will not refund him forthatThe parking situation doesn't even make sense, so he will not be refunded for that either [redacted] was and still is responsible for the October 1, payment but chose not to payThis member will notreceive any type of refund.I've attached all documentation necessary for this caseIf there is anything else needed, please feel freeto contact me.Thank you,Justine B***
This is an account of events associated with complaint #*** lodged by *** ***This member signed up for a membership with our facility on May 18, Her contract states that sheis in a month-to-month termMonth-to-month gives the member the freedom to cancel whenever theywant, they
just need to give us a 30-day noticeThis is outlined within the agreement that was signed by***We do not check to see who is and who is not using the facility, nor would we cancel anyonewho just isn’t using itIt is the responsibility of the member to take care of their membershipobligations.When a payment is missed, the member will be contacted that day and pretty much every other daythereafter until the membership payment is up to dateOur records show that our billing companyreached out to *** concerning the decline of her card twenty-one times over the course of days.Because nothing was resolved within that time frame, her account went to a collections agencyIn thecomplaint filed by ***, she states that she tried to explain her situation to us, however, there are nonotes or any record of anyone here speaking with her concerning this or anything elseIt is unfair of herto say that she was misled when everything is outlined for her in the contract.I’ve attached the contract that she signed, therefore, agreeing to the terms.Thank you
This is an account of events associated with complaint #*** submitted by *** ***.This member joined Gold’s Gym in March of He has been a member in good standing since thenThe letter that we received from the Revdex.com is the first time that the club itself was
alerted that the member wanted to cancelAs the contract states, it is a day notice to cancelThe contract also states that you have the option to send a certified letter to the gym requesting your account to be cancelled. In the complaint, *** states that he called in a month ago to cancel and was told that he could not cancel over the phoneHe states that he was also told that he had to come in and cancelThere is no record of his phone call to the facility or any notes in his account saying whom he spoke withGold’s Gym does not take cancellations over the phoneOur policy states that the member can cancel if they come into the facility and sign the cancellation form or send a letter stating they want to cancel and make sure it is signedWe received no type of cancellation request from ***, and therefore his membership has not been cancelledBecause he owes for July, our third party billing company has been in contact with him to let him know he owes*** Financial explained to *** what he needed to do in order to cancel but he still has not given us anythingOnce the account is past due days, it will go to a collections agency and they will be in charge with collecting the balance at that pointThis was explained to *** by our billing company.Tom states as his desired settlement he would like a refund for the last three months and would like us to round that up to $I have attached a copy of his chehistory and as you can see he used the facility throughout April, May, and JuneThere is no reason we would refund him for this when he was using itAlso, the check in history shows that he was at the club times in JuneHe could have easily cancelled the membership any of those times he was there.In conclusion, Gold’s Gym will not be refunding this memberI’ve attached all necessary documentation needed for this complaintThe contract he signed clearly states all policies, the check in history will show his usage, and I’ve also attached a record of calls from *** to ***.Thank you, Gold’s Gym Management*** ***
This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up at Gold's Gym on 6/22/15. She was currently working for the [redacted]and got their business discount. She called the club on 10/26/15 and said that she was no longerworking for them...
and would possibly be moving soon so she wanted to cancel. I asked if they wererelocating her to Chicago and she said no, they just let her go. I re-explained the cancellation policy toher and she was upset because she says she was lied to. The information is all outlined in the contract,so she wouldn't have been lied to. I gave her the option to freeze her account for the maximum of sixmonths while she gets together everything she would need for her move but she didn't feel that sheshould have to provide us with anything. She mentioned that she would get her bank involved so thatshe wouldn't have to pay anymore. I explained that if her account is past due 90 days then it would goto a collections agency and they would handle it from there.The complaint also discusses phone calls from ABC. ABC is our financial billing company and has anautomated service that calls members when their account is past due. This is to ensure that themembers are aware that they owe or need to update information. An automated service is not"harassment". There are notes from 11/13/15 that [redacted] called ABC about the cancellation and theyexplained to her that all cancellations must go through the club, not them. They are not threatening her,they are explaining the policy to her.[redacted] is not asking for any money back, and she was never wrongfully charged so she will not receive anymoney back. Her account is now in collections due to her lack of payment. The collection agency wouldbe the ones contacting her from this point on.I've attached all documentation necessary for this case. If there is anything else needed, please feel freeto contact me.Thank you,Justine B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The wording AND no use of wording to my complaint obviously responded to by the lady manager I spoke with both speak to her disingenuous character in this situation. Clearly what she in her own words describes in her response in regards to the gym's membership "The first option was $24.99 for 12 months or $29.99 for month to month which allows you to cancel at any time giving a 30 day notice" is what I don't understand why she won't comprehend that this is how the contract was explained to me by Joe the tour guide. Why would anyone not take the option of $24.99 for twelve months, which would be understood COVERING 12 months, if that is how it was explained to them WITHOUT the explanation of "oh, that is a month to month fee too just like the $29.99." This is what I am trying to get through to them. And when you have someone assuring you of this at a quick pace to try and get you to sign I am humble enough to just go along and trust in this man's word. This is only a gym membership contract. This is not a million dollar signing like of an athlete where I should need to have an agent, lawyer, or even myself thoroughly read over one whole paper if I am trusting in what this man in this case is NOT telling me. I say no use of wording in her response also because she totally disregarded that I called out Joe telling her to "just let him give the 30 day notice to cancel" which he did do. She totally disregards that I am telling the truth about Joe's misguided way maybe not by his intention but his explanation of how the fees were put in effect. That to me DOES scream out "force" and "bullying" because I did tell her that no I am not going to continue to pay for a membership that not only was a mix between misrepresentation and misinterpretation but the fact that I have never once used that membership to get in that facility. But you are going to TELL me that yes I will still be charged, yes I will still pay, and yes still debited the fee out of MY account all because I signed your stupid contract oh by the way which does have an unbiased in option choice cancellation process..when I am being sincere in giving you honest REASON? Are you out of your mind WHO ARE YOU?? So no I don't except her response she is just being another greedy manager instead of losing the pride and ego and let me out of clearly what was a misunderstanding in detail.
Regards,
[redacted]
Case # [redacted]This is an account of events associated with complaint #[redacted] lodged by [redacted]. This member came to the facility on 11/15/17 to cancel his membership. He was asked if he was moving because he signed for a 12 month commitment. The only way to break that is to...
provide proof of moving at least 25 miles away from the facility. He responded that he has not moved, he just isn’t using the gym. I explained the contract terms to him and that he agreed to pay for 12 months. [redacted] claims that he was told he would only pay a one-time fee of $24.99 and have access to the gym for 12 months. He also said that he was told he would be billed a maintenance fee in February for $39.99. I explained that the agreement is 12 months for $24.9 per month. He has to pay a monthly rate of $24.99 for a period of 12 months. He again said that that is not how it was explained. He also acknowledged that he was given two options. The first option was $24.99 for 12 months or $29.99 for month to month which allows you to cancel at any time giving a 30 day notice. He said that he wanted the 12 months so that’s what he chose. He fully admitted that he chose the 12 month agreement. Now he is claiming that he thought $24.99 would cover him for a full 12 months. If that were the case, that’s about $2 a month for a gym membership. I asked him if he thought that made sense and he said no, but that’s just what he understood it as. I offered to print out the agreement he signed to go over it once again with him. He declined saying that he already has it at home and already read through it. After speaking with [redacted] for some time, the fitness consultant that signed him up (Joe) came to the front desk. He also reiterated what I was telling [redacted]. [redacted] said he understood but it wasn’t his fault he misunderstood the first time. I offered him a buy-out option that he could pay half of the balance to cancel early. He declined that as well. I reiterated that when he signed the agreement he agreed to the terms and it explicitly tells you NOT to sign without reading through and understanding the agreement terms. Alongside of that, any person that signs up for a membership has three days after the initial sign up date to cancel. He was given options to get out of the agreement early but didn’t take advantage of them. He is not being “forced” to pay or “bullied” into paying. When he said that he just wasn’t going to pay I acknowledged that that is his choice. However, after 90 days of not receiving a payment, ABC Financial (our billing company) will send the account to a collections agency. The collections agency will then be in contact for the balance. This is not a threat or a “bullying” move. This is simply how the process works and it something necessary to tell all of our members. This complaint made by [redacted] makes no sense. He was not forced into signing anything and was not forced to come in in the first place. The fact that he is saying he misunderstood what a 12 month commitment is doesn’t negate the fact that he signed the contract and chose the option on his own of what membership type he wanted. He still has the buy-out option if he chooses. The allegations he has written in the complaint are simply untrue concerning his feelings and threats made to him.Thank you, Gold’s Gym Management
This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up on September 3, 2015. The contract that she signed clearly says that the term isfor 12 months. The month-to-month membership is currently $39.99 per month, not the $29.99 that sheis...
paying. The cancellation policy is also clearly written in the contract. The only way to cancel is if youhave proof of moving at least 25 miles away from the facility or become permanently disabled. Justbecause the member chooses not to use the facility does not mean that she is no longer responsible forthe payments. The agreement that we received signed by her is agreeing to the full 12 month term.I’ve attached the document that is signed by [redacted] as well as the policies within the contract. We arenot able to cancel her membership unless she meets the requirements necessary. Also, phone calls arenot a means to cancel the membership which is also laid out in the contract. She was never wrongfullycharged, and therefore, we cannot refund her.Thank you.Justine B[redacted]
This is an account of events associated with complaint #[redacted] lodged by [redacted]This member signed up for a membership with our facility on October 13, 2015. [redacted] states in hercomplaint that she did not receive her “full contract”. When someone signs up in the facility they areprovided...
with a copy of the agreement signed, and the system automatically emails them a copy of theagreement signed. For her to say that she received nothing, or at least not the “full” agreement just isn’tpossible. She provided us with her email address when she signed up, and therefore, she was sent acopy of everything,[redacted] is also complaining about not knowing what the Annual Rate Guarantee is. She signed next to theline that explains what the ARG is, therefore, she is acknowledging that she’s read and understands it,[redacted] called the gym on 2/17/16 to find out what the charge was for and it was again explained to her.She states in her complaint that she called in to see what the charge was for, but then also states thatwhen she came in to complain, other people were “standing in line to complain about the same thing”.[redacted] never came in to the gym to complain, and we never had a line of people complaining about this.She was not wrongfully charged for the Annual Rate Guarantee, and therefore, will not be refunded. I’veattached her contract that was signed by her that outlines all of the policies and charges.
This is an account of events associated with complaint #[redacted] lodged by [redacted].This member signed up at Gold's Gym on 8/5/15. The contract is clearly written for one year and thecancellation policy is outlined in the contract. We did receive a cancellation form signed by [redacted] on9/29/15....
Along with the cancellation form, he provided a new lease agreement for his new address. Thecancellation form clearly states that he will be responsible for the October 1, 2015 payment.In the complaint, [redacted] is claiming that he was threatened by an employee that the police would becalled if he did not leave. Our system has notes in [redacted]'s account on 9/19/15 written by the GeneralManager. He states in his notes that the member came in to cancel and it was explained to him that hesigned a 12-month agreement. The member did not want to agree to the terms that he originally signedfor and wanted to talk to the GM. At that point, the policy was reiterated to [redacted] and he flipped outand said that he would trash Gold's Gym online. He was asked to leave and when he kept going he wastold the cops would get called if he refused to leave. The member is now asking for "damages foremotional stress" when he is the one that seems to have caused it. This is a business and we have a zerotolerance policy for those who cannot act appropriately. The general manager asking him to leavebecause of his behavior is not grounds for reimbursement.Lastly, the member discusses that his parking was not validated and he would like to be reimbursed.There is no record that [redacted] ever paid for a parking pass. The parking pass would allow you to park inour garage on the weekends for a limit of three hours. If his parking wasn't validated it was because heeither didn't have a pass, or he went over the limit. Being "kicked out" has nothing to do with parking,therefor, the fact that his parking wasn't validated has nothing to do with Gold's Gym.We will not be refunding this member anything. He was a member for one month and was neverwrongfully charged. His behavior lead him to be asked to leave the gym, so we will not refund him forthat. The parking situation doesn't even make sense, so he will not be refunded for that either. [redacted]was and still is responsible for the October 1, 2015 payment but chose not to pay. This member will notreceive any type of refund.I've attached all documentation necessary for this case. If there is anything else needed, please feel freeto contact me.Thank you,Justine B[redacted]
This member states that he wanted to cancel his membership in October 2015. We have on record a freeze form that he signed on September 15, 2015. The form clearly states that the account would be on “hold” starting October 1, 2015 and the next dues would occur 4/1/16. The member does have a...
month-to-month membership which means that he does have the option to cancel at any time, provided he give a 30 days’ notice. His argument also states that it was noted to him that the account would not reactivate until he came back. The form clearly states when the account will be charged again. We did receive a letter in the mail from [redacted] stating that he would like to cancel his membership. His cancellation is already processed and his account is set to close on 4/30/16, nothing further due. He is not getting charged for May, so there is no need for a refund. Also, he did not pay for October 2015. If he would have signed a cancellation form in September rather than the freeze form, he still would have been responsible for one final month. The final month’s payment ended up being April.Based on the events that occurred, and the proof that we have, there is no need for a refund for this member. I’ve attached all documents associated with this complaint. Please use for your review.