B E C U

Review: Feel Free to go overseas but NEVER EVER trust Boeing Employees Credit Union. My delightful bride and I had the rare opportunity to travel to Switzerland, Germany, and Russia for 17 days. We made quite certain we called and placed on every single one of our accounts the note that we would be in exactly the countries in exactly the dates we would be. The bank assured us there would be no issues and no holds would be placed on our card because we decided to spend some of the over 10,000 dollars we had in our accounts for our trip. Well we started out and had a great time in Germany. We had enough cash to get us through Switzerland and Germany but then we decided to go to the store. That's when BECU knowing perfectly well that we were overseas froze our accounts because we spent $200 on our card. This of course was the exact same card we had specifically placed a note on the account and had been promised we would have no problems spending money overseas. From that moment on we were unable to contact the company and unable to spend a DIME of the money they told us we would be able to spend. When we returned to the USA many days later we contacted BECU to find out why a freeze had been placed on our cards and were told, "there is no freeze on your account." We then went to the medical clinic for a checkup as you always should coming back from overseas. When we went to pay the $20 deductible we were told the card was refused. We then called the liars at Boeing Employees Credit Union and were told that sometimes this just happens. We did not get an apology. We did not get a sympathetic ear. We did not get a hint of the fact that they were sorry in the least. They even admitted that the reason it was held was because they saw a charge from Russia. When we asked them if there was a note on the account that we would be overseas during that timeframe they said. Oh yes, we see there was a note on the account but it happens and its just the way it is. NO APOLOGY. NO SYMPATHY that we were STRANDED overseas without a dime from the accounts we had been promised would have the finances available and no admission of error. SO our advice? Feel free to go overseas but NEVER EVER trust Boeing Employees Credit Union. Desired Settlement: A written and personal apology from the company and a refund for the price of the trouble caused to us overseas.

Business

Response:

Initial Business Response /* (1000, 5, 2013/09/25) */

September 24, 2013

Revdex.com Complaint Response -Member [redacted]

Case # XXXXXXXX

[redacted] and his spouse [redacted] have eight (8) debit cards with BECU. The [redacted] have a total of seven (7) Member Share accounts, including four (4) savings accounts and three (3) checking accounts.

Out of those eight debit cards, BECU entered six (6) into the fraud monitoring program. Of those six cards, five (5) were not actively used by the members. Of the two cards that were not entered into the fraud monitoring system, one of them was the one [redacted] used overseas. As a result, BECU's fraud monitoring system did not have knowledge that the card would be used overseas. When [redacted] attempted to use the card overseas, he was prevented from doing so.

The debit card that [redacted] used prior to her trip overseas could have been used overseas, as it had been entered into BECU's fraud monitoring program. However, [redacted] did not use that card overseas. This is why the [redacted] experienced problems using their debit card overseas.

Since the cards that BECU entered into the fraud monitoring program did not include the cards that the [redacted] intended to use overseas, BECU is willing to provide a $50.00 gift card as consolation for their frustrations. We will be mailing the gift certificate under separate cover.

Sincerely,

Legal Department

Final Consumer Response /* (2000, 7, 2013/09/26) */

(The consumer indicated he/she ACCEPTED the response from the business.)

We do have quite a few cards but we specifically told the bank we would be overseas. They admit fault by sending the gift card and as such we accept their apologies. We will not trust our money to them when we return overseas but do accept the apology.

Review: Company in question was hired to blacktop my driveway. After completion I noticed areas of puddling in the new drive. I sent an email to the contractor responsible for the job that contained photos of the areas in question. I was told someone would come to fix the issue. The driveway was completed in May of this year, the issues was brought to their attention in June. It is now November and nothing has been done to repair the problem. Twice I have sent the email, multiple times I have been told someone would be out in 7-10 days to fix this, I have lost track of the number of unanswered phone calls to the company.Desired Settlement: I would just like my driveway fixed the way it should have been months ago.

Business

Response:

Sorry, job hasn't been repaired. It will be repaired by end of December.

Seem as if this company has the same repeated problems. As I read some of the other complaints. I would like a nice smooth driveway for $3200! Had the driveway done 6/10/13, 1st call made on 9/10/13, and 4 others in 2013. He would always say he would make good? But was busy due to weather issues. On 5/19/14 placed another call!.He finally came out and said we needed to or should have sealed it?? Sides are crumbling, surface is crumbling, water in the garage, cracks,. Since then I have probably made another 4 calls, Oh he has called me back but still has not made good on his promises promises.

Would like a full refund. Very poor workmanship and customer service!!!

Have a blessed day.