This company is a jokeThey shut your water off over dollarsBut it was mailed before the due dateBut sadly the mail here runs slower the a turtleNext time they step foot on my property they will be greeted with my german shepherds
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A simple phone tree system can cost around $300. I have one at my work. Your company already does the leg work to determine who's water you will cut off...so performing a simple drag and drop of 160 customer phone #s from your database would take approximately 1-2 additional hours of labor. If customer phone #s are outdated, that is their loss. So let's be honest here. You make an additional $8,000 in revenue EVERY month by disconnecting and reconnecting your customer's water service. Why invest in a system that would decrease that revenue? Especially since you have a monopoly. As a busy working man, I admit that I can be forgetful with my bills. However, all of my other service providers give me a courtesy call and forgive my indiscretion. Your company however, takes away my basic needs of providing my children clean drinking water and the ability to take a shower. Then we have to wait in line to get it turned back on. The process just seems a little harsh. I understand this response will go nowhere and it is my responsibility to pay bills in a timely manner, which I will try in the future. But if we had a choice in utility service, this type of customer service would certainly lose out.
Regards,
[redacted]
[redacted], I spoke with the owner of the dealership and apparently this car was finally picked up by ** from [redacted] Auto and was repaired within the first few days of June. I was also told that the customer has also made his 1st payment since then and has been in possession of the repaired car...
for several weeks. Please verify this info with the customer and let me know if there is anything else that needs to be done. I'll complete the new business profile and send to you Monday morning. Thank you again for your help.
[redacted]
Accounting/ Customer Service
Penland Automotive
[redacted], SC 29687
Ms. [redacted] was contacted on several occasions from 4/2015 until 10/2015. She would not return calls or come to the dealership as she was 2 months behind in car payments. Ms. [redacted] finally contacted Penland Automotive in 10/2015 to give location of the vehicle for voluntary...
repossession. The car was repossessed by Penland Automotive and the complaint was resolved.
Thank you for your help in this matter and please feel free to contact me for more information if needed.
Sincerely,
[redacted]
This company is a jokeThey shut your water off over dollarsBut it was mailed before the due dateBut sadly the mail here runs slower the a turtleNext time they step foot on my property they will be greeted with my german shepherds
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A simple phone tree system can cost around $300. I have one at my work. Your company already does the leg work to determine who's water you will cut off...so performing a simple drag and drop of 160 customer phone #s from your database would take approximately 1-2 additional hours of labor. If customer phone #s are outdated, that is their loss. So let's be honest here. You make an additional $8,000 in revenue EVERY month by disconnecting and reconnecting your customer's water service. Why invest in a system that would decrease that revenue? Especially since you have a monopoly. As a busy working man, I admit that I can be forgetful with my bills. However, all of my other service providers give me a courtesy call and forgive my indiscretion. Your company however, takes away my basic needs of providing my children clean drinking water and the ability to take a shower. Then we have to wait in line to get it turned back on. The process just seems a little harsh. I understand this response will go nowhere and it is my responsibility to pay bills in a timely manner, which I will try in the future. But if we had a choice in utility service, this type of customer service would certainly lose out.
Regards,
[redacted]
[redacted], I spoke with the owner of the dealership and apparently this car was finally picked up by ** from [redacted] Auto and was repaired within the first few days of June. I was also told that the customer has also made his 1st payment since then and has been in possession of the repaired car...
for several weeks. Please verify this info with the customer and let me know if there is anything else that needs to be done. I'll complete the new business profile and send to you Monday morning. Thank you again for your help.
[redacted]
Accounting/ Customer Service
Penland Automotive
[redacted], SC 29687
Ms. [redacted] was contacted on several occasions from 4/2015 until 10/2015. She would not return calls or come to the dealership as she was 2 months behind in car payments. Ms. [redacted] finally contacted Penland Automotive in 10/2015 to give location of the vehicle for voluntary...
repossession. The car was repossessed by Penland Automotive and the complaint was resolved.
Thank you for your help in this matter and please feel free to contact me for more information if needed.
Sincerely,
[redacted]