This is the second Revdex.com compliant filed regarding the same matter. Please refer to ID#[redacted]. Princess Manor is a catering hall. Briefly, on August **, [redacted], [redacted] and [redacted] entered into a $13,000 contract with Princess Manor to hold a minimum 13* person Sweet 16th Birthday...
Party for their daughter on March *, 2016. They made several payments, including a $330 payment by [redacted] on their behalf. When they stopped making payments, the contract was cancelled in December 201*. As such, the cancellation policy of the contract applies. This provides, essentially, that there may be some reimbursement should Princess Manor be able to re-book the room for March *, 2016. This has been made clear to [redacted] and [redacted]. [redacted] was made aware of this through her numerous [redacted] reimbursement claims which have been rejected. We understand that [redacted] and [redacted] are a divorced couple and it appears they are having a financial disagreement and Princess Manor is caught in the middle of this. The contract does not contain any "separate accounts" or provide for any separate payments. Any agreement between [redacted] and [redacted] regarding payment did not involve Princess Manor, nor was Princess Manor aware of such an arrangement. It would appear that [redacted] claims that his ex-wife did not fulfill her part of their arrangement and is angry at her for this. Indeed, in his Revdex.com complaint, [redacted] stated "[redacted] [redacted]" Again, Princess Manor was not a part of any payment arrangement between [redacted] and [redacted], nor does the contract provide for different "parts." We are very sympathetic with the situation, especially this being an event for their daughter, however, we have held the room for approximately * months for the contract holders and the clear contract terms, including the cancellation policy, must apply. Should Princess Manor be able to re-book the March *, 2016 date, there may be a reimbursement as per the specific cancellation policy of the contract. Clearly, we cannot be held responsible in any way for pain and suffering or emotional distress under the circumstances. Thank you of your consideration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It was mutual agreed by Princess Manor and [redacted] when entering the contract that [redacted] wanted the payments separate from [redacted]. Therefore on the contract, the down payment is stated as $500 from [redacted] and $250 + $250 from [redacted]. Let me also make it clear that it was [redacted] that cancelled the event after finding out that [redacted] never made any other payments as agreed upon with princess manor other than the original down payment. He told Princess Manor if [redacted] wanted to keep the event she and Princess Manor was welcome to do so without him, he wanted to cancel his part of the contract and he wanted his money back. Princess Manor breached the contract when continuing to let [redacted] pay when fully aware of that [redacted] did not make any payments. If they would have notified [redacted] that payments were not made he would have cancelled earlier. Princess Manor states in their reply to this claim that “[redacted]”That statement is a direct lie, between Aug ** to Dec ** it is 4 months so it is actually a little less than 4 Months and it would have been even less if Princess Manor would have notified [redacted] right away that they did not receive any money from [redacted]. Eva K[redacted], manager of princess Manor states in an email that: “I have been trying to reach you by telephone and email regarding the status of your party scheduled for March *, 2016 without a reply. You are behind on the payment schedule and now a claim has been filed with [redacted] for return of payments made.”This email was sent on Dec **, 2015 to [redacted] and [redacted] (after [redacted] had tried to cancel the event and after I filed a complaint through [redacted]) 4 months after entering the agreement.[redacted] was in his right to terminate the contract when Princess Manorbreached of their contractual obligations by not notifying him of the lack of payments. It would be understandable if business stated in the contract that in case of cancellation on very short notice before the planned event the down payment is not refundable but in this case the business have misrepresented themselves by letting [redacted] continue his payments when fully aware of missing payments from the [redacted] month. And on a side note, almost 3 months should not be considered as “short notice”From Dec ** to March [redacted] Princess Manor have plenty of time to get a new contract for the date.Futher more to support this claim, all documentation regarding this matter such as contract, invoice, email and [redacted] corresponding is avaliable at your request.Clearly, Princess Manor should take responsibility for any additional pain, suffering and emotional damage already decribed in my original complaint caused by this matter. The desired settlement for #[redacted] is to be reimbursed $ 330 and an additional $200 for pain and suffering. For the complaint ID #[redacted], that Princess Manor referred to in their response the desired settlement would be to be reimbursed all payments made by [redacted], (down payments, monthly payments) and an additional $500 for pain and suffering. We would settle for getting our money back without have to go through small claims court which would be the next step to solve this matter. Regards [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Payment of usd was made from my account, account name *** ***, email ***Transaction ID ***This is the only payment from my account
Revdex.com:At this time, I have not been contacted by Princess Manor regarding complaint ID ***.Sincerely,*** ***
This is the second Revdex.com compliant filed regarding the same matter. Please refer to ID#[redacted]. Princess Manor is a catering hall. Briefly, on August **, [redacted], [redacted] and [redacted] entered into a $13,000 contract with Princess Manor to hold a minimum 13* person Sweet 16th Birthday...
Party for their daughter on March *, 2016. They made several payments, including a $330 payment by [redacted] on their behalf. When they stopped making payments, the contract was cancelled in December 201*. As such, the cancellation policy of the contract applies. This provides, essentially, that there may be some reimbursement should Princess Manor be able to re-book the room for March *, 2016. This has been made clear to [redacted] and [redacted]. [redacted] was made aware of this through her numerous [redacted] reimbursement claims which have been rejected. We understand that [redacted] and [redacted] are a divorced couple and it appears they are having a financial disagreement and Princess Manor is caught in the middle of this. The contract does not contain any "separate accounts" or provide for any separate payments. Any agreement between [redacted] and [redacted] regarding payment did not involve Princess Manor, nor was Princess Manor aware of such an arrangement. It would appear that [redacted] claims that his ex-wife did not fulfill her part of their arrangement and is angry at her for this. Indeed, in his Revdex.com complaint, [redacted] stated "[redacted] [redacted]" Again, Princess Manor was not a part of any payment arrangement between [redacted] and [redacted], nor does the contract provide for different "parts." We are very sympathetic with the situation, especially this being an event for their daughter, however, we have held the room for approximately * months for the contract holders and the clear contract terms, including the cancellation policy, must apply. Should Princess Manor be able to re-book the March *, 2016 date, there may be a reimbursement as per the specific cancellation policy of the contract. Clearly, we cannot be held responsible in any way for pain and suffering or emotional distress under the circumstances. Thank you of your consideration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It was mutual agreed by Princess Manor and [redacted] when entering the contract that [redacted] wanted the payments separate from [redacted]. Therefore on the contract, the down payment is stated as $500 from [redacted] and $250 + $250 from [redacted]. Let me also make it clear that it was [redacted] that cancelled the event after finding out that [redacted] never made any other payments as agreed upon with princess manor other than the original down payment. He told Princess Manor if [redacted] wanted to keep the event she and Princess Manor was welcome to do so without him, he wanted to cancel his part of the contract and he wanted his money back. Princess Manor breached the contract when continuing to let [redacted] pay when fully aware of that [redacted] did not make any payments. If they would have notified [redacted] that payments were not made he would have cancelled earlier. Princess Manor states in their reply to this claim that “[redacted]”That statement is a direct lie, between Aug ** to Dec ** it is 4 months so it is actually a little less than 4 Months and it would have been even less if Princess Manor would have notified [redacted] right away that they did not receive any money from [redacted]. Eva K[redacted], manager of princess Manor states in an email that: “I have been trying to reach you by telephone and email regarding the status of your party scheduled for March *, 2016 without a reply. You are behind on the payment schedule and now a claim has been filed with [redacted] for return of payments made.”This email was sent on Dec **, 2015 to [redacted] and [redacted] (after [redacted] had tried to cancel the event and after I filed a complaint through [redacted]) 4 months after entering the agreement.[redacted] was in his right to terminate the contract when Princess Manorbreached of their contractual obligations by not notifying him of the lack of payments. It would be understandable if business stated in the contract that in case of cancellation on very short notice before the planned event the down payment is not refundable but in this case the business have misrepresented themselves by letting [redacted] continue his payments when fully aware of missing payments from the [redacted] month. And on a side note, almost 3 months should not be considered as “short notice”From Dec ** to March [redacted] Princess Manor have plenty of time to get a new contract for the date.Futher more to support this claim, all documentation regarding this matter such as contract, invoice, email and [redacted] corresponding is avaliable at your request.Clearly, Princess Manor should take responsibility for any additional pain, suffering and emotional damage already decribed in my original complaint caused by this matter. The desired settlement for #[redacted] is to be reimbursed $ 330 and an additional $200 for pain and suffering. For the complaint ID #[redacted], that Princess Manor referred to in their response the desired settlement would be to be reimbursed all payments made by [redacted], (down payments, monthly payments) and an additional $500 for pain and suffering. We would settle for getting our money back without have to go through small claims court which would be the next step to solve this matter. Regards [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]