Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was mutual agreed by Princess Manor and [redacted] when entering the contract that [redacted] wanted the payments separate from [redacted] Therefore on the contract, the down payment is stated as $from [redacted] and $+ $from [redacted] ***Let me also make it clear that it was [redacted] that cancelled the event after finding out that [redacted] never made any other payments as agreed upon with princess manor other than the original down paymentHe told Princess Manor if [redacted] wanted to keep the event she and Princess Manor was welcome to do so without him, he wanted to cancel his part of the contract and he wanted his money backPrincess Manor breached the contract when continuing to let [redacted] pay when fully aware of that [redacted] did not make any paymentsIf they would have notified [redacted] that payments were not made he would have cancelled earlierPrincess Manor states in their reply to this claim that “ [redacted] ”That statement is a direct lie, between Aug [redacted] to Dec [redacted] it is months so it is actually a little less than Months and it would have been even less if Princess Manor would have notified [redacted] right away that they did not receive any money from [redacted] Eva K [redacted] , manager of princess Manor states in an email that: “I have been trying to reach you by telephone and email regarding the status of your party scheduled for March *, without a reply You are behind on the payment schedule and now a claim has been filed with [redacted] for return of payments made.”This email was sent on Dec **, to [redacted] and [redacted] (after [redacted] had tried to cancel the event and after I filed a complaint through [redacted] ) months after entering the agreement[redacted] was in his right to terminate the contract when Princess Manorbreached of their contractual obligations by not notifying him of the lack of paymentsIt would be understandable if business stated in the contract that in case of cancellation on very short notice before the planned event the down payment is not refundable but in this case the business have misrepresented themselves by letting [redacted] continue his payments when fully aware of missing payments from the *** monthAnd on a side note, almost months should not be considered as “short notice”From Dec [redacted] to March *** Princess Manor have plenty of time to get a new contract for the date.Futher more to support this claim, all documentation regarding this matter such as contract, invoice, email and [redacted] corresponding is avaliable at your request.Clearly, Princess Manor should take responsibility for any additional pain, suffering and emotional damage already decribed in my original complaint caused by this matterThe desired settlement for # [redacted] is to be reimbursed $ and an additional $for pain and sufferingFor the complaint ID # [redacted] , that Princess Manor referred to in their response the desired settlement would be to be reimbursed all payments made by [redacted] ***, (down payments, monthly payments) and an additional $for pain and sufferingWe would settle for getting our money back without have to go through small claims court which would be the next step to solve this matter Regards [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was mutual agreed by Princess Manor and [redacted] when entering the contract that [redacted] wanted the payments separate from [redacted] Therefore on the contract, the down payment is stated as $from [redacted] and $+ $from [redacted] ***Let me also make it clear that it was [redacted] that cancelled the event after finding out that [redacted] never made any other payments as agreed upon with princess manor other than the original down paymentHe told Princess Manor if [redacted] wanted to keep the event she and Princess Manor was welcome to do so without him, he wanted to cancel his part of the contract and he wanted his money backPrincess Manor breached the contract when continuing to let [redacted] pay when fully aware of that [redacted] did not make any paymentsIf they would have notified [redacted] that payments were not made he would have cancelled earlierPrincess Manor states in their reply to this claim that “ [redacted] ”That statement is a direct lie, between Aug [redacted] to Dec [redacted] it is months so it is actually a little less than Months and it would have been even less if Princess Manor would have notified [redacted] right away that they did not receive any money from [redacted] Eva K [redacted] , manager of princess Manor states in an email that: “I have been trying to reach you by telephone and email regarding the status of your party scheduled for March *, without a reply You are behind on the payment schedule and now a claim has been filed with [redacted] for return of payments made.”This email was sent on Dec **, to [redacted] and [redacted] (after [redacted] had tried to cancel the event and after I filed a complaint through [redacted] ) months after entering the agreement[redacted] was in his right to terminate the contract when Princess Manorbreached of their contractual obligations by not notifying him of the lack of paymentsIt would be understandable if business stated in the contract that in case of cancellation on very short notice before the planned event the down payment is not refundable but in this case the business have misrepresented themselves by letting [redacted] continue his payments when fully aware of missing payments from the *** monthAnd on a side note, almost months should not be considered as “short notice”From Dec [redacted] to March *** Princess Manor have plenty of time to get a new contract for the date.Futher more to support this claim, all documentation regarding this matter such as contract, invoice, email and [redacted] corresponding is avaliable at your request.Clearly, Princess Manor should take responsibility for any additional pain, suffering and emotional damage already decribed in my original complaint caused by this matterThe desired settlement for # [redacted] is to be reimbursed $ and an additional $for pain and sufferingFor the complaint ID # [redacted] , that Princess Manor referred to in their response the desired settlement would be to be reimbursed all payments made by [redacted] ***, (down payments, monthly payments) and an additional $for pain and sufferingWe would settle for getting our money back without have to go through small claims court which would be the next step to solve this matter Regards [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]