B & G Retail Designs

Numerous attempts were made by the staff and management to capture a payment from Ms [redacted] on her seriously delinquent account The phone calls, emails and texts werewere not acknowledged by Ms*** Her negligence and disregard to the communications set motion for the decision to auction Eventually, Ms [redacted] did contact the company Ms***, became highly agitated and irate after being made aware that the company no longer had her items on property The authorities were able to calm her down Thereafter, she requested her photos and documents be returned to her Company went extra ordinary lengths to locate the bidder and have Ms***'s photo albums and other documentation returned to her.Bidder independently charged Ms [redacted] a $retrieval fee Auction is the last resort Auction is not a way to make money but to get compensation for the loss incurred by the delinquency The company was not fairly compensated for the time and money loss associated with Ms***'s account None of these events would have taken effect, if Ms***had only returned our attempts to reach her Options of installment payments and amnesty were offered in the communication as a desperate attempt to resolve the delinquency.We are empathetic to Ms***'s personal loss We are hoping this explanation clarifies any misunderstandings We, here at Kaimuki Self Storage, take great pride in our business We are here to help our customers Even in difficult situations, we look for positive options and try to find a happy mediumWe strive to deliver the best customer service and maintain our professionalism at all times.Kaimuki Self Storage Management

Numerous attempts were made by the staff and management  to capture a payment from Ms. [redacted] on her seriously delinquent account.  The phone calls, emails and texts werewere not acknowledged by Ms. [redacted].  Her negligence and disregard to the communications set motion for the decision...

to auction.  Eventually, Ms. [redacted] did contact the company.   Ms. [redacted], became highly agitated and irate after being made aware that the company no longer had her items on property.   The authorities were able to calm her down.  Thereafter,  she requested her photos and documents be returned to her.   Company went extra ordinary lengths to locate the bidder and have Ms. [redacted]'s photo albums and other documentation returned to her.Bidder independently charged Ms. [redacted] a $50 retrieval fee.  Auction is the last resort.  Auction is not a way to make money but to get compensation for the loss incurred by the delinquency.  The company was not fairly compensated for the time and money loss associated with Ms. [redacted]'s account.  None of these events would have taken effect, if Ms. [redacted]had only returned our attempts to reach her.  Options of installment payments and amnesty were offered in the communication as a desperate attempt to resolve the delinquency.We are empathetic to Ms. [redacted]'s personal loss.  We are hoping this explanation clarifies any misunderstandings.  We, here at Kaimuki Self Storage, take great pride in our business.  We are here to help our customers.   Even in difficult situations, we look for positive options and try to find a happy medium. We strive to deliver the best customer service and maintain our professionalism at all times.Kaimuki Self Storage Management