B & G Rooter & Plumbing

I am rejecting this response because: the tecnichician did do work underneath the bathroom sink and went underneath the bathroom sink to install, then uninstalled the actual part, and adjusted the valves which were all underneath the sinkHe even told me himself when he came on Tuesday and I told him that he did something to cause a leakHe told me "I just adjusted the valves"So how can he adjust the valves if he was not underneath the sink, which are located underneath the sink ? The reason why he brought in a bucket to collect any water because he was underneath the bathroom sink installing partYou would not bring a bucket to work on top of the sinkI have video cameras shot that show him walking in my house with a bucket to collect waterIf he is not working underneath the bathroom sink, why would he bring in a bucket ? At no time did I ever go underneath the bathroom sink to work on anythingThey are just trying to avoid liability for the damages that he caused

As in "adjusting" the angle stops, it's only a plumbing term which, to us, means turning them on and off Or, stopping the water flow The angle stops/supply lines were not worked on The bucket was used to collect any residual water that may/may not come down from the faucet that is left in it Had anything of started leaking prior to technician leaving, it would have been addressed at that time Once again, plumbing can start leaking at any given moment for no reason If anything would have started leaking while the tech was at customers home, it would have been addressed Never is any plumbing left in a leaking situation that may/may not cause damage Will not accept responsibility for an item that was working as designed upon leaving the property As stated, all the tech did was turn the water off and turn it back on Had anything of been leaking, it would have been addressed The cabinet that the faucet is attached to was dry upon the tech returning to the home No sponginess to the wood Hence, no dry rot Dry rot does not happen over a couple days time Particle board is designed to absorb water Which, most bottoms of cabinets are made of This company caused no damage what so ever to customers home and will not take responsibility for a water leak that started on it's own As all water leaks do

This work order was sent over via customers home warranty company On 12-5-2017, responded to call for a garbage disposal and bath sink faucet issue Found disposal needed to be replaced Found bath sink faucet needed possible new stems on 12-8-2017, installed new disposal Was unable to repair bath sink faucet Will need replaced Was left in original working condition as tech found On 12-6-17, customer phoned to state that there was water all over the floor coming from under the bath sink Informed customer of how to turn angle stops under the bath sink off Customer stated didn't know what tech did Tech did not work on anything under bath sink Informed customer, it would be noted but there was nothing that this company could do Once again, tech did not work on anything under the bath sink Did not cause damage to anything There was no issue with anything leaking under the sink when tech left the home The bath sink faucet was what was worked on Informed customer that it would be noted, but there was nothing to be done because tech did not cause issue Stated to customer that the next available apptwas on Monday Customer stated that she had finals all day and would not be available until Tues12-12- Made apptbetween 8-a.m Tech arrived at the home at 8:a.m There was not a thing mentioned to dispatch about customer needing to leave at a certain time to take child to school Customers are advised, upon making an appt., that is the first apptof the day Tech will arrive as close as possible to 8, depending upon traffic With working with home warranty companies, tech cannot charge for waiting on customer They have to leave and re-schedule The customer should have scheduled between 8:30-10: In this case, customer was non compliant Advised customer of this Customer stated that it only takes minto take child to school The tech arrived at 8:a.m Customer phoned at 8;a.maccording to the time stamp, upon returning Informed warranty company of issue Re-scheduled for 12-13- Upon tech arriving to customers home, customer immediately started telling tech that they caused dry rot in their cabinet and floor The flooring is a slab foundation The tech left the home with everything in original working condition, in regards to the bath sink faucet as garbage disposal was replaced, upon visit on 12-8- This company is in no way responsible for any supposed damage Upon tech arriving to replace bath sink faucet, the cabinetry was dry Dry rot does not happen over a one time issue, that was found via customer Tech did not work on anything under bath sink Piping/parts, can start leaking at any unexpected time Everything was in working condition, no leaking, upon technician leaving the home Will not take responsibility for this supposed damage as tech did not cause the problem As for the tech leaving the home, yes They did With all warranty companies, if there is any type of animosity with a customer, tech's are to leave It is then called into the warranty company and a new company will be dispatched It is just a formality

I am rejecting this response because: he cause water to leak onto my cabinet. It may not be dry rot butt plywood is not strong enough to sustain long amounts of standing water, so the plywood is soft. The bottom of the cabinet is made of plywood.  Again, hey are trying to avoid responsibilities. He was under the sink messing with the valves and cause the leaks. I did not cause these to happen and I am not responsible. If he noticed there was a leak then he should have shut the valves off completely. Why would he leave them on and leave water? This is what caused the damage

As in "adjusting" the angle stops, it's only a plumbing term which, to us, means turning them on and off.  Or, stopping the water flow.  The angle stops/supply lines were not worked on.  The bucket was used to collect any residual water that may/may not come down from the faucet that is left in it.  Had anything of started leaking prior to technician leaving, it would have been addressed at that time.  Once again, plumbing can start leaking at any given moment for no reason.  If anything would have started leaking while the tech was at customers home, it would have been addressed.  Never is any plumbing left in a leaking situation that may/may not cause damage.  Will not accept responsibility for an item that was working as designed upon leaving the property.  As stated, all the tech did was turn the water off and turn it back on.  Had anything of been leaking, it would have been addressed.  The cabinet that the faucet is attached to was dry upon the tech returning to the home.  No sponginess to the wood.  Hence, no dry rot.  Dry rot does not happen over a couple days time.  Particle board is designed to absorb water.  Which, most bottoms of cabinets are made of.  This company caused no damage what so ever to customers home and will not take responsibility for a water leak that started on it's own.  As all water leaks do.

I am rejecting this response because:  the tecnichician did do work underneath the bathroom sink and went underneath the bathroom sink to install, then uninstalled the actual part, and adjusted the valves which were all underneath the sink. He even told me himself when he came  on  Tuesday and I told him that he did something to cause a leak. He told me "I  just adjusted the valves". So how can he adjust the valves if he was not underneath the sink, which are located underneath the sink ? The reason why he brought in a bucket to collect any water because he was underneath the bathroom sink installing part. You would not bring a bucket to work on top of the sink. I have video cameras shot that show him walking in my house with a bucket to collect water. If he is not working underneath the bathroom sink, why would he bring in a bucket ? At no time did I ever go underneath the bathroom sink to work on anything. They are just trying to avoid liability for the damages that he caused.

This work order was sent over via customers home warranty company.  On 12-5-2017, responded to call for a garbage disposal and bath sink faucet issue.  Found disposal needed to be replaced.  Found bath sink faucet needed possible new stems.  on 12-8-2017, installed new...

disposal.  Was unable to repair bath sink faucet.  Will need replaced.  Was left in original working condition as tech found.  On 12-6-17, customer phoned to state that there was water all over the floor coming from under the bath sink.  Informed customer of how to turn angle stops under the bath sink off.  Customer stated didn't know what tech did.  Tech did not work on anything under bath sink.  Informed customer, it would be noted but there was nothing that this company could do.  Once again, tech did not work on anything under the bath sink.  Did not cause damage to anything.  There was no issue with anything leaking under the sink when tech left the home.  The bath sink faucet was what was worked on.  Informed customer that it would be noted, but there was nothing to be done because tech did not cause issue.  Stated to customer that the next available appt. was on Monday.  Customer stated that she had finals all day and would not be available until Tues. 12-12-17.  Made appt. between 8-10 a.m.  Tech arrived at the home at 8:08 a.m.  There was not a thing mentioned to dispatch about customer needing to leave at a certain time to take child to school.  Customers are advised, upon making an appt., that is the first appt. of the day.  Tech will arrive as close as possible to 8, depending upon traffic.  With working with home warranty companies, tech cannot charge for waiting on customer.  They have to leave and re-schedule.  The customer should have scheduled between 8:30-10:00.  In this case, customer was non compliant.  Advised customer of this.  Customer stated that it only takes 5 min. to take child to school.  The tech arrived at 8:08 a.m.  Customer phoned at 8;19 a.m. according to the time stamp, upon returning.  Informed warranty company of issue.  Re-scheduled for 12-13-2017.  Upon tech arriving to customers home, customer immediately started telling tech that they caused dry rot in their cabinet and floor.  The flooring is a slab foundation.  The tech left the home with everything in original working condition, in regards to the bath sink faucet as garbage disposal was replaced, upon visit on 12-8-2017.  This company is in no way responsible for any supposed damage.  Upon tech arriving to replace bath sink faucet, the cabinetry was dry.  Dry rot does not happen over a one time issue, that was found via customer.  Tech did not work on anything under bath sink.  Piping/parts, can start leaking at any unexpected time.  Everything was in working condition, no leaking, upon technician leaving the home.  Will not take responsibility for this supposed damage as tech did not cause the problem.  As for the tech leaving the home, yes.  They did.  With all warranty companies, if there is any type of animosity with a customer, tech's are to leave.  It is then called into the warranty company and a new company will be dispatched.  It is just a formality.

Review: B & G Rooter & Plumbing replaced a Moen kitchen faucet with another Moen kitchen faucet for my 91 year old father on March 5, 2014. The contractor did not break down the cost of the replacement faucet and labor provided. We asked for a break down of the bill for possible future warranty replacement on March 10. The contractor refused to do so.Desired Settlement: Please help us to obtain the itemized invoice.

Business

Response:

At the end of February, 2014 sometime, we received a work order for a faucet problem through a warranty company. Upon arrival, found that the Moen faucet needed to be replaced but the warranty company only replaces with Builders Standard equipment. Not like-for-like. The Mr. Homeowner only wanted a faucet like he had. which, was not covered, only Builders Standard was covered. Mr. Homeowner then contacted us in regards to replacing the faucet on a C.O.D. basis. A faucet was ordered and around about 3-5-2014 the replacement faucet was installed on a C.O.D. basis. NO repair company is going to leave an original receipt showing purchase price. An estimated bid was given and that is what was charged. After faucet installation, tech tried leaving the box that the faucet had come in, which showed the mode number, and the Mr. Homeowner and or daughter refused to have it left there. That is when Mr. Homeowners daughter phoned wanting a copy of the Original receipt. I explained to her that no company that does installations on a C.O.D. basis leaves and Original receipt copy. (from the faucet purchase.) They did not want to find and purchase it on their own. That is what she was told that number listed below is the ONLY number she and or Mr. Homeowner will need. Would much appreciate if this number can be given to the homeowner. Had they of kept the box, they would have already had this information: