B Glowing

Hi there, I apologize for the delayed responseb-glowing prides itself on exemplary customer service, and that has definitely not applied to your experienceWe are still working through various issues with our new inventory and order management system, which make responding to customers with accuracy challengingHowever, that is no excuse for the delay in the response time Your order is ready to ship; the backordered items are all here nowLooks like the backorder delay may have caused our pre-authorization on your credit card to expireWe'll try to charge against it tomorrow during business hours before shipping, and will reach out to you if there is any issue Thank you for your patience as we work through these challenging systems' issueb-glowing values your business

Complaint: [redacted] I am rejecting this response because: When I placed the order, the website showed the choices of gift sets automaticallyIt allowed you to choose two gift setsAfter you chose two gift sets, it turned grey and you couldn't add any moreI never found any notification that only one gift set was allowed on that pageMaybe they do have such policy, but I think they shouldn't allow customers to place the order that they couldn't provideAt least, I should be informed of the changing of my order before it was shippedIt is misleadingI am glad that they are going to modify their website I have submitted the request for return label but never received the return label from b-glowingI sent them an email asking why but haven't get any respond till nowSo I spend my own money for the returning which cost me $It has been shipped back on Dec.12.and the receipt has been attached Sincerely, [redacted] ***

Hi, We apologize for the poor customer experienceb-glowing prides itself on delivering a first-class shopping experience, and we did not do that with your order We have spent November fixing the many issues with our brand new system, and your order was part of that clean-up Our Special Offers page does state 'one gift per order,' and I see that our Customer Service team emailed that page to you for visibilityYour other feedback has been shared with our tech team, to better display the gift rules, and to ensure our site works properlyThank you for your patience as we worked through these new system issues Your order [redacted] shows delivered on Friday, 12/at 3:26pmWithin it, you had a $value Erno Laszlo gift, a higher-value gift than your original gift that we sold out of so quickly Please don't hesitate to reach out to us with any further questions Thank you

Hi, I apologize for the confusion on the refundWe refund the merchandise total, not the shipping amountSince this was not clearly explained to you, we have refunded you the $for shippingYou should see that in your banking within 24-hours Thank you for shopping with b-glowing Trish H

Hi, We apologize for the poor customer experience you had with b-glowingAs stated on our Special Offers page, only one complimentary gift per order is permittedThank you for alerting us that you did not receive the order update email which addressed the complimentary gift; you definitely should have been updated when your order was modifiedWe have alerted our technical team to address this issue to prevent future problems for any of our customersWe launched an all new order management system the beginning of November, and are still addressing the many problems that resulted Your order was delivered on Dec Your pre-paid return label was sent Dec 5; please confirm you received thisIt is pre-paid by b-glowing, so you don't have to spend any money to return the orderUpon receipt of your return, we will refund the full order amount of $ Again, we apologize for the inconvenience this experience caused Thank you b-glowing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The customer contacted us directly about this issueWe sent her a prepaid return shipping label for an easier return processWe refunded customer for the item b-glowing is an authorized retailer for all of our brands, and receive our inventory directly from the manufacturers as new product We have contacted our warehouse to review the inventory in question to ensure quality is intact This customer has been a loyal customer of b-glowing for six years, and this is her first returnI hope this is resolved to her satisfaction and we will see another order from her in the future b-glowing is committed to an excellent customer experience throughout the shopping experienceWe stand by our Happiness Guarantee Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are very sorry for the poor customer experienceWe have canceled this order #***, so the order was not chargedb-glowing launched a new order/inventory system on Oct 20, and we are actively resolving various issues that resultedThis order got stuck in between systems because of these
changes Again, we apologize for the challenges this customer facedb-glowing prides itself on delivering a fabulous customer experience from the first click on the website to opening your packageWe hope that this customer will give us another chance to prove ourselves Thank you

Hi there,
Your tracking information: *** shows this package as being delivered Monday Jan Please let us know if you did not receive thisAgain, thanks for your patience and let us know if you have any further questions

Hi there,
I apologize for the delayed responseb-glowing prides itself on exemplary customer service, and that has definitely not applied to your experienceWe are still working through various issues with our new inventory and order management system, which make responding to customers with
accuracy challengingHowever, that is no excuse for the delay in the response time.
Your order is ready to ship; the backordered items are all here nowLooks like the backorder delay may have caused our pre-authorization on your credit card to expireWe'll try to charge against it tomorrow during business hours before shipping, and will reach out to you if there is any issue
Thank you for your patience as we work through these challenging systems' issueb-glowing values your business

Hi,
I apologize for the confusion on the refundWe refund the merchandise total, not the shipping amountSince this was not clearly explained to you, we have refunded you the $for shippingYou should see that in your banking within 24-hours
Thank you for shopping with b-glowing
Trish
H

Complaint: [redacted]I am rejecting this response because:
When I placed the order, the website showed the choices of gift sets automatically. It allowed you to choose two gift sets. After you chose two gift sets, it turned grey and you couldn't add any more. I never found any notification that only one gift set was allowed on that page. Maybe they do have such policy, but I think they shouldn't allow customers to place the order that they couldn't provide. At least, I should be informed of the changing of my order before it was shipped. It is misleading. I am glad that they are going to modify their website.
I have submitted the request for return label but never received the return label from b-glowing. I sent them an email asking why but haven't get any respond till now. So I spend my own money for the returning which cost me $13.7. It has been shipped back on Dec.12.and the receipt has been attached.
Sincerely,[redacted]

Hi,
We apologize for the poor customer experience. b-glowing prides itself on delivering a first-class shopping experience, and we did not do that with your order.  We have spent November fixing the many issues with our brand new system, and your order was part of that clean-up.  Our...

Special Offers page does state 'one gift per order,' and I see that our Customer Service team emailed that page to you for visibility. Your other feedback has been shared with our tech team, to better display the gift rules, and to ensure our site works properly. Thank you for your patience as we worked through these new system issues. 
 
Your order [redacted] shows delivered on Friday, 12/2 at 3:26pm. Within it, you had a $95 value Erno Laszlo gift, a higher-value gift than your original gift that we sold out of so quickly. 
Please don't hesitate to reach out to us with any further questions. 
Thank you.

Complaint: [redacted]I am rejecting this response because I already spoke with a customer service representative last week to provide my payment information again.  She authorized my credit card payment over the phone, and she confirmed the items would ship out immediately with upgraded shipping.  However, according to both [redacted] and the order status on the b-glowing website, my items have still not shipped.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi,
We apologize for the poor customer experience you had with b-glowing. As stated on our Special Offers page, only one complimentary gift per order is permitted. Thank you for alerting us that you did not receive the order update email which addressed the complimentary gift; you definitely...

should have been updated when your order was modified. We have alerted our technical team to address this issue to prevent future problems for any of our customers. We launched an all new order management system the beginning of November, and are still addressing the many problems that resulted. 
Your order was delivered on Dec 3. Your pre-paid return label was sent Dec 5; please confirm you received this. It is pre-paid by b-glowing, so you don't have to spend any money to return the order. Upon receipt of your return, we will refund the full order amount of $136.50. 
Again, we apologize for the inconvenience this experience caused.
 
Thank you.
b-glowing

Thank you for your candid response. Your concerns have been shared with our ecommerce team, and they are already working to improve our customer experiences.
Your order will be refunded in full plus the additional expense of $13.70 for the shipping on Monday, 12/16. 
We apologize again for your poor shopping experience. 
Thank you,
b-glowing