B & H Photo-Video, Pro Audio

Review: B&H posted Apple Ipod 3rd gen 8gb and I purchased it in 2010. I only came to know last year after apple stopped supporting it and I was not able to use as I can't connect to the apple store that it is a second generation. When I first contacted them 1year back they told me to contact apple for the same. After contacting Apple and B&H back and forth finally B&H agreed that is was their problem but they can't do anything as it is 3yr old issue.Desired Settlement: I did not spend almost a 200$ for a product which has a life of just 2yrs.

Business

Response:

August **, 2013

Revdex.com Complaint #[redacted]

B&H Web No: [redacted] dated 03/**/10

This customer purchased an 8 GB Apple iPod Touch (Ctlg #: MC086LL/A) from us on March **, 2010. At the time of this purchase the item sold to him was the current, and newest 8 GB iPod Touch model on the market. After this transaction we heard nothing further form this customer until May **, 2013 when he contacted customer service to complain about the product's version. That is more than three years after the purchase and three years after the expiration of our return policy.

It is possible the customer's confusion stems from Apple having released a "second generation" iPod Touch, and later both a "2nd Gen/Late 2009/MC/8 GB" iPod Touch and a 3rd Generation iPod Touch almost simultaneously. From the site [redacted] (emphasis added):

Although the iPod touch (2nd Gen/Late 2009/MC/8 GB) was released alongside the iPod touch 3rd Gen and is distinctly different from the 8 GB configuration of the iPod touch 2nd Gen, with support for Bluetooth 2.1+EDR, its own "MC" order numbers and unique serial numbers, and even its own Bootrom, it is easiest to retroactively consider it a "2nd Gen" model as it cannot run versions of the iOS beyond iOS 4.2.

Originally, Apple heralded this model as a "new iPod touch" released with the "Late 2009" series, with more quiet technical differentiation categorized simply by capacity rather than generation per se. It was quite common to see it advertised by third-parties as a "3rd Gen" model at the time and retroactively called a "3rd Gen" model, too...Like the iPod touch 2nd Generation, the 8 GB configuration of the "Late 2009" iPod touch features the same "multi-touch" sensitive 3.5" display with 320x480 resolution, accelerometer, ambient light sensor, and support for 802.11b/g (hardware-capable of 802.11n as well).

Features were largely unchanged, also.

The site further notes that Apple added to this situation by designating both the 2nd generation iPod Touch and the 8 GB so-called "3rd generation" iPod Touch as "[redacted]"

While we regret this customer's current dissatisfaction it is impossible to overlook that he owned and used this product from March 2010 and that there is no way any retailer could see into the future and know if a newer item would be released or a then-current item rendered obsolete by advances in hardware or software.

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B&H Photo-Video

Business

Response:

August **, 2013

Revdex.com Complaint #[redacted]

B&H Web No: [redacted] dated 03/**/10

This

customer purchased an 8 GB Apple iPod Touch (Ctlg #: MC086LL/A) from us

on March **, 2010. At the time of this purchase the item sold to him

was the current, and newest 8 GB iPod Touch model on the market. After

this transaction we heard nothing further from this customer until May

**, 2013 when he contacted customer service to complain about the

product's version. That is more than three years after the purchase and

three years after the expiration of our return policy.

While we regret this

customer's current dissatisfaction it is impossible to overlook that he

owned and used this product from March 2010 and that there is no way any

retailer could see into the future and know if a newer item would be

released or a then-current item rendered obsolete by advances in

hardware or software.

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

B&H,

That is great that you can admit your mistake that you sell old version products with new version names but can't do anything about it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been contacting various companies to remove individuals names and our address from their mailing list, since the individuals no longer preside at our location. Many businesses have accommodated my request , however, various ones such as B & H Photo, indicated to me that they don't have the informatin in there system. I have scanned copies of the catalog page showing the individuals names and the numbers associated with the individual. They inturn sent me an email requesting that I enter the catalog number on the link they have supplied in order to get the contact information removed.

However, when I did that the link only accepted one of the numbers. When I forwarded the copies of the scanned catalog, they again sent me the same message requesting that if I wanted the information removed I would have to enter the catalog numbers.

These companies are not taking responsiblility for their own actions and I feel this has to stop. There were two large departments at our address and suite number prior to us taking this address. I have kept over 90 pages of documentation and contacted over 185 companies during the past two years to try and get this issue resolved. However, not that it's been over two years, companies are finally taking me serious when I say they haven't been here for over two years. Unfortunately, there are those companies, who have purchased mailing lists and don't want to take responsibility for the individuals and address on the lists and basically say...sorry about your touch luck, but we can't help you.Desired Settlement: When B & H was contacted I initially tried the website first. I put in, what I thought was the catalog number, although nothing on the address label indicated that. I tried two different numbers that I thoughts would work and only one out of the three were accepted in the system.

When I emailed them the copies of the address label where the numbers were located, the customer services individual should have taken the initiative to remove the names from the system with the information supplied to them. Instead, they continue to send me the link to put in the catalog number that didn't accept the number.

They need to remove these individuals and our address from all their mailing lists. I dont' have any use for their products, nor do I want to receive any third oarty mail brochures or any information from this company.

I want to be reassured that these individuals and our address have been removed from their system.

Any assistance, would be greatly appreciated.

I thank you for your time in assisting me to get this issue resolved.

Business

Response:

[redacted]Complaint #[redacted]B&H Photo cheerfully and speedily honors all requests for removal form a catalog or email mail list. To be removed from a catalog mail list we have [redacted] and to change or delete an email subscription we have an "Update email subscription" link in [redacted].If someone is unable to use either of those links the relevant unsubscribe information cam be emailed to [redacted] and the request will be submitted manually. For a catalog mail list request a legible image of the mail label would be helpful.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is potentially satisfactory. I have attached the information that I want removed from mailing list. Once that issue has been address, and names and address has been removed, then I will accept the resolution as satisfactory. Until then the issue will remain open. I will also submit the information to Henry as requested.I thank you for your assistance, it is very much appreciated.

Sincerely,

Review: I placed an order with B&H Photo for 4x VisionTek R9 280x cards on January **, 2014. The price I paid was $309.99/card, and I was perfectly aware that it was a pre-order and I would need to wait a while to get my cards. Since then, I have received several "Sorry this is taking so long, but thank you for your business!" e-mails. I patiently waited, until last week, when I received an e-mail that my card had been declined.

Now, this was sorted in quick fashion. I called my card company, told them the charge was actually authorized, and then called B&H Photo. The person on the phone happily processed my payment and told me to expect a tracking number later in the day. The charge on my card was pending and actually went fully through, as of 2/**/14.

Fast forward to today. I still have no tracking number, so I give B&H a call. They stopped the shipment because their supplier upped the price, so they would also need to up their price $50/card (which is a "discount"). Now hold on. I waited a month and a half, receiving e-mails thanking me for my business, with no notification that the price was going up. On top of that, you already charged my card? I talked to a customer service rep, his [redacted], and tried to get the [redacted]'s director on the phone, but only got a name, but no contact information.Desired Settlement: I would simply like for B&H Photo to ship me what I have already paid for.

Business

Response:

March *, 2014

Revdex.com complaint #[redacted]

B&H Web No: [redacted]

I am pleased to report the customer and I have resolved this amicably. In accepting our offer of resolution the customer wrote, "I appreciate your patience and effort in dealing with me as a customer. After careful consideration, I find that your offer described is reasonable and an equitable compromise as you have put it. Please let me know when the 2 cards will ship out. Again, I appreciate your effort and recognize that a lot of thought and effort went into making this offer."

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B&H Photo-Video

Review: it started when I purchased a walkera tali h500 aerial drone last april ** 2015 order no [redacted] it came to me incomplete so I called them up and told them about the issue in my order and since then exchanges upon exchanges have issues and problems but the last one was the worst it was sent to me last july ** 2015 order no [redacted] it came incomplete it didnt have the devo f12e remote the camera gimbal and the battery...I still tried the unit if its working or not so I binded it with my other remote and borrowed battery from a friend but to no surprise its again defective it took off automatically but before it reached the hovering level the unit just went down so I called them regarding the problem but they decided not to deal with it instead they pointed me to walkera company which was based on china I tried contacting them through emails and tried calling them several times but still no response regarding my issues so I tried bandhphoto again if they could help me but they just told me to contact the manufacturer and I told them that I tried sending the manufacturer 50 emails tried calling them 20 times but still the same result no replies coming from manufacturer so I asked them if theres a way they could help me because as of this moment I have an aerial drone that is defective and incomplete and a 1399.00 worth of paperweight a drone that really dont fly that I havent enjoyed since its always in transition going back to them and them sending me defective replacement or incomplete items as a replacement its not my problem that they keep sending me these kind of replacements its their issues...I only wanted a functional complete working unit but they wont give it to me...but then again they pointed me to manufacturer that doesnt reply to any inquiries...and told them that I read about their return and exchange policies that in the event of receiving a defective merchandise bandh at their discretion will either repair replace or refund for the same model or equivalent theres nothing there that says I can only have these many returns and bandh wont be of any help no more...Desired Settlement: its either they replace it with a complete functional working unit that they have tested before they shipped it to me or replace it with a comparable drone that wont give me this kind of issues or just have it refunded as a store credit that I can use in the future...

Business

Response:

[redacted]B&H Photo issued return authorization # [redacted] on August *, 2015. With it we sent a pre-paid [redacted] return label. As soon as we receive and process the return a refund will be issued. [redacted] reports they have not yet received the customer's package. -- Henry P[redacted]B&H Photo-Video

I placed and order and paid online as well. I only received some of the items. When I called B and H the next day they were on vacation for a whole week. When I was finally able to communicate with them, they denied me of the item I was missing. I spoke to an employee and then a supervisor. They said I had to file a police report about my missing item because I did not keep the box in which the items were shipped. Bottom line, I ordered and paid for merchandise, the order comes incomplete, I call to speak to B and H , they are not there to answer me for a whole week , so B and H puts it on me, They said it is my fault, therefore I have lost my merchandise and money I paid for it. On top of it there is no instructions anywhere on their website telling you to keep your box for a whole week. My trash is picked up twice a week and the last thing we do is accumulate trash in my city. I have spent thousands of dollars with this B and H, but this situation will absolutely end up my relationship with them. I can not believe they are putting the whole responsibility on the customer. In other words, for all I know they could have sent a damaged box from their place, without the item, or someone opened the box at their end and stole the item. I could have said that the box was intact, and that would have been it, but I chose the right path, to be transparent, to be honest and told them how the box looked when it came to my place. And what do I get???? Well not my item for sure, and I have lost my money as well. Again, I ordered and paid for something from B and H, and I did not get it. They kept my money and ran away from responsibility.

Review: Purchased a Mace 1TB DIY 16 Channel DVR security system with 8 cameras, with an additional service warranty at a 3 year term on May, **,2012, Invoice # [redacted]. The warranty is through Lifetime Service Center. I've been experiencing issues with the DVR unit itself, making excessively loud noise, not recording and not working properly with viewing on external devices such as cell phones etc. The DVR sound is so loud it can be heard from anywhere in my house, it actually vibrates my walls from the vibrations and noise. Contacted B&H and was told to call Lifetime services to have the DVR looked at. Made contact with Lifetime rep and was issued a shipping label to send DVR in. DVR was dropped off @ UPS on Feb **, 2014. Feb **,2014 Invoice from Lifetime service was made stating the DVR passed all function test. Received the unit a week later and with an hour the unit was doing the same problem as before.

Contacted Lifetime service and they issued another shipping label. Received the label a week later and shipped unit back on February **, 2014. March **, 2014 Invoice and repair made by Lifetime, Passed al function test and checked all cable and connections. Received the DVR a week later and within 5 minutes of plugging it in, same problem. Contacted Lifetime services again and was told to contact B&H to find out what they wanted to do, because the unit is passing all their test and nothing else they can do. Received a phone call from B&H a few days later stating I will be issued a return label to have is checked out agin by Lifetime services. I stated my concerns about Lifetime not repairing the unit and was told the problem could be from shipping the unit and the repair failing during transit. I asked for a refund on the DVR itself or be issued a new DVR since Lifetime can not repair the unit. I was told by B&H they will not honor that unless the product has been sent in 4 times in one month, not 4 times total in order to be issued a refund. This is totally impossible, it takes a week to get a shipping label, a week to ship, roughly a week to get checked out before being returned. Almost a 2 1/2 week turn around each time. How can I have it sent in 4 times in one month for that policy to take place? I just received my 3rd return label on March [redacted], 2014.

With the policy they are stating to me, which isn't published anywhere on the website about being repaired 4 times in one month, I'll be sending this product back and forth numerous time without resolve and no security system. I've been with out a home surveillance system for over 2 months.Desired Settlement: I want a DVR that works correctly with no noise, That connects with my mobil devices or give me a refund for the DVR itself and my warranty I purchased and I'll purchase another DVR to work with my system. if not I'll gladly uninstall the entire system and send back for a complete refund.

Business

Response:

March **, 2014

Revdex.com complaint #[redacted]

B&H Web No: [redacted]

This customer made this purchase on May *, 2012. The order included:

MAVIDEOTOGO-4CK = Mace Power Supply kit for 239.00

MAVIDEOTOGO-164 = Mace DIY CCTV 16-channel DVR with 1 TB & 4 Camera System Kit for 727.95

The order also included Sagemax (by N.E.W.) warranties SCS3-200 and SCS3-700.

When the customer contacted us during January, 2014 regarding his DVR he was directed to Sagemax (by N.E.W.) whose extended service plans he had purchased with the Mace products. They are receiving a copy of this now. The B&H return policy for this transaction expired during June, 2012. The customer's current options include the manufacturer, Mace ([redacted]).

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I contacted the warranty service center, they told me there's nothing more they can do. I would receive a phone call within 2 business days on what actions would take place. That's when you "B&H Photo" contacted me stating to send my DVR back to the service center. You even told me, The repair probably came undone during shipping. You never sent a new package to send the DVR back in, I'm using the original packaging which is in excellent condition with proper foam supports. The service center is doing nothing to repair the DVR except clean the unit, run a few test and send it back. When I expressed my concern, that's when you told me it would have to be sent in 4 times in one month in order to be replaced or refunded. Why has that changed now? I have yet to receive this policy your claiming you've sent now. Please explain who is liable for when something happens to my property and my surveillance system is not working. I've done everything in my power to protect my investment, including buying an extended warranty which is not being honored except for a few test and cleaning the unit, besides making the necessary repair to fix the unit properly. That sir is not a warranty. It's a scam.

It would be no different than me purchasing an extended warranty on a new car and having transmission trouble. Send it in for repair and the service center just changes the oil in the transmission and sends it back when the transmission needs to be rebuilt. After a few days my family is stuck on the road because it wasn't fixed correctly after two attempts with the same trouble. Fix the DVR or give me a refund plain and simple.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

March **, 2014

Revdex.com complaint #[redacted]

B&H Web No: [redacted]

The

customer's property is covered by the Sagemax by N.E.W. protection

plans I cited in my earlier reply. If the customer is dissatisfied with

their service he should file a Revdex.com complaint directed towards them.

B&H does not in-house repair work and cannot repair the customer's

merchandise. The merchandise was purchased May, 2012 and apparently

operated without incident until January, 2014. Our return policy for

this transaction has expired and we will not accept the merchandise back

for return, nor issue a refund.

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

He keeps avoiding the questions. I do not accept his opinion or facts. He doesn't own up to what But has told me via our phone conversation or show the policy he claims he sent me. Which I am still waiting on.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I have no faith in B&H photo whatsoever. I have been waiting far too long for items to arrive from my order and have been given the run around by the customer care team there for days. I never write reviews on companies, but this has made me feel really let down which means I had to go ahead and do this. They cannot be trusted as a company and I feel that prospective clients of this business should be treated with more respect. I actually feel that this organisation had a problem with me and held up my purchase because I am [redacted] and because I complained to them.

Review: I bought a [redacted] 11-16mm lens that was delivered on May [redacted]. The first time I used it was on a job on May [redacted]. All of the images ended up having a few small dots in them, but I wrote it off as external lens dust or smears. It was a brand new lens. What else could it be? So I cleaned it and put it away.

This is a wide angle lens. A specialty lens. Not one that the average person uses often. I’m basically a hobbyist photographer who occasionally does some side work for money.

I didn’t use the lens again until over a month later on another job. After uploading the images, I again noticed dots in them. So once again, I photoshopped them out and wrote it off as dust or small smudges on the outside of the glass. Lens smear happens a lot here in south Florida. Photographers are always dripping with sweat.

The third time I used the lens, maybe five weeks or so later, I made damn sure it was clean. But once again, after uploading them, I saw the spots again. Looking back at my files, I noticed for the first time that the dots were in the exact same places in all of the images I had taken with the lens since I bought it. It was now obvious that the problem wasn’t external dust or smudges. It was internal. The lens was defective.

So I contacted B&H who informed me that they only give customers two days after delivery to report a problem and 30 days to return a product, and that I would now have to go through [redacted].

So I contacted [redacted] who informed me that I would have to pay for shipping and that I should expect them to have the lens in their possession for 4 weeks.

I contacted B&H’s customer service department two more times to plead my case, explaining that this wasn’t a warranty issue with [redacted]. They had sold me a defective lens. They told me that sometimes exceptions to their return policy are granted. But not for me. They politely told me it’s not their problem and to deal with [redacted].

I understand that sometimes mechanical items develop problems and need repairs. My situation is different. B&H sold me a lens that was not in proper working order out of the box. (I can actually prove this. I still have the RAW files with date stamps from the first time I used the lens on May [redacted] – every one of them with the same little dots in the images.)

My issue is that I’m going to end up paying more than the retail cost of a new lens (after factoring in my cost of shipping the lens to [redacted]) for what will effectively be a refurbished item (after they take it apart and repair it), as well as not having use of the lens for the month that it will be in [redacted]'s shop. This will almost certainly cost me the income from at least one job for which I will have needed this lens.

B&H sold me a defective lens and I can prove it. Any reasonable person could have easily mistaken the issue for typical dust or smudging on the exterior of the lens glass for as long as I did, given that it is a specialty lens that was used so infrequently.Desired Settlement: Replace the lens with a new one promptly, without me having to wait the two or three weeks it would take to return the original one, wait for them to receive and process it, and then ship a new one.

Business

Response:

[redacted]

This customer purchased a [redacted] 11-16mm f2.8 PRO DX II lens (Nikon mount) on April **, 2014. Our return policy time period then was 30 days from the date of purchase. It is the same today. The return policy is on our website, where this order originated, and on the back of the invoice the customer received with the lens. The first after-sale contact recorded in our customer service log for this transaction is dated August **, 2014. That is four months later and considerably after the expiration of the return policy.

If, as the customer alleges, he had a problem with the lens when he first received it, he should have asked then about exchanging it for another. He did not. His recourse now is the warranty he received with the lens which is fulfilled by [redacted] USA. Their warranty information is online at [redacted] and says:

[redacted] Lenses carry a three or one year limited warranty (all discontinued lenses carry a one-year warranty).

[redacted] does not require customer to register their lens purchase. Please retain your [redacted] USA warranty card in a safe place and only send it in WITH the lens and a copy of sales receipt should it need repair.

Their repair instructions are online at [redacted]

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business' response says that "if the customer had a problem with the lens when he first received it, he should have asked then about exchanging it for another. He did not."

This does not address the issue. The problem I experienced with the lens was not something that a reasonable person should have been expected to notice immediately. It appeared to be common external lens dust which is very typical. The issue is not even noticeable in many cases, as it is very small and can't be noticed in many images. If it was a mechanical issue I would have noticed it immediately.

Sample images are attached. As you can see in the images, the spots in them are very small, look like typical lens dust or smudges, and can only be seen in some images but not in others. The company sold me a defective lens which I can prove by the date stamps on the RAW image files. They cannot reasonably expect the buyer to have anticipated that this was a lens defect within 30 days. Especially since this is a specialty lens that most people use infrequently. This is not a warranty issue with the manufacturer. B&H sold me a defective product and needs to make good on it. Not all product issues are black and white. Some, such as in my case, need to be looked at on an individual basis.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Revdex.com complaint #[redacted]

B&H Web No: [redacted] dated 04/**/14

Shipped 04/**/14; delivered 05/**/2014

The customer's most recent comments do nothing to alter the situation, especially since his original complaint said, "The first time I used it was on a job on May [redacted]. All of the images ended up having a few small dots in them..." The problem about which he now complains was evident to him on May [redacted], four days after he received the lens and well within our return policy time period.

The solution now is the warranty which came with the lens.

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't know what this person's issue is that he doesn't understand the problem. The issue was NOT evident the first time I used the lens. As I mentioned previously, dots or smudges in images are extremely common due to external dust, condensation, dirt, sweat and many other things. There is no way a reasonable person could be expected to have known that this was an internal defect in the lens. I didn't even know that such a thing was possible. We can keep going back and forth as long as he wants but I'm not going to change my position that it is B&H's responsibility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I've waited for Fedex to deliver my package all day but no attempt was made that day. I paid extra money to B&H Photo just to make sure that I receive my item on a certain day. When I went to pick up my item from Fedex HQ, I was told to wait for couple hours before I can have my package because they couldn't locate my package. Right before Fedex close, Fedex employee walked to my car and handed me a package without verifying my name or making sure if it was my package. Since they were closing the lot I was asked to leave and when I was driving I noticed that the package was under someone else's name. I contacted B&H photo regarding delivery problem and they asked me to wait for their investigation. I haven't heard back from the company. After a month I received a phone call and when I called back the next day, they were on a Jewish religious holiday for a week. Once the week was over I contacted the company and I was told that I was too late and they can't help me with this matter anymore. Now my account is over-drafted for an item I've not received. Please help.Desired Settlement: I would like to receive a refund or have them send me the item that I have paid for and not received.

Business

Response:

July *, 2014

Revdex.com complaint #[redacted]

B&H Web No: [redacted]

This order was placed on March *, 2014. It was shipped March *, 2014. FedEx reports it was delivered to the customer on Mar *, 2014. Proof of delivery is attached.

We did not receive any comment or complaint from the customer thereafter until April *, 2014, a full month later, when the customer's bank (not the customer) contacted us with an inquiry about a service not provided or merchandise not received. There was no comment from the customer preceding this. We provided the customer's bank with proof of delivery and they dropped the matter.

On May *, 2014, after the passage of another month, the customer advised us he had received another package, not the one from us to him. We do not know if this was another shipment from B&H Photo to another customer or a different package from a different shipper altogether. When asked why the customer had not contacted when the alleged problem first arose he replied to the effect it was easier to contact his bank than to contact us.

B&H Photo was closed for the weeklong holiday of Passover from April [redacted], a hiatus we publicize well in advance and throughout. Other than that, we maintained regular hours.

Considering the length of time the customer allowed to pass before initiating his complaint, and the roundabout and circuitous route he chose with which to do so we look upon this allegation with some skepticism.

Under the circumstances we do not now intend to issue a refund or ship another camera.

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B&H Photo-Video

Review: I order the products of "windows 8 pro upgrade" from their site, about a day later they cancel my order, while I check their site they still have stock on the site. So I call their customer service, one of their reprensative said they verify I am reseller, so they can't sell to me, but I said I am not reseller, the address I provide is my residential address, the order I setup is 3 pieces of the software, because I have three device need to upgrade to windows 8, and I don't even have any business certificate. And when I ask to provide further reason, they decline to provide. When I later write a complaint to them through email, they didn't reply anything to me. So I have to write a complaint to this, and need clear expaination and clearify for this.Desired Settlement: I want the order to deliver to me at the price that time agree on the website and clear the record of "reseller" on their system, because again, I am not the reseller.

Business

Response:

July **, 2013

Revdex.com Complaint ID [redacted]

B&H [redacted]

Through his purchase history the customer has established what to us is a clear pattern of making multiple orders for multiple quantities of sale items using various ruses in an attempt to disguise his activity. We will not sell to resellers. Doing so violates the authorized retailer agreement contracts we have with the companies which supply merchandise to us and interferes with the customer-retailer relationship we need to establish and maintain in order to remain in business.

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B&H Photo-Video

Review: I contacted B&H concerning an advertisement I found on their website that they purchase used photography equipment. The equipment that I had available to sell were professional grade, high-end, lighting fixtures and accessories. After talking with a representative from the "Used Equipment" department concerning my equipment I, I was offered a quote for the items they were interested in. Their website states the following in regards to their purchase process.

"Your equipment will be inspected in the order that it was received. If the description you provided is accurate, we will mail you a check or you may pick it up in person at our SuperStore. If we find that the condition of your equipment is not as you described, we will contact you to modify or rescind our offer and explain the reason for doing so. If we do not reach an agreement, we will immediately return your equipment at our expense, fully insured."

My items were delivered B&H Photo and Video on 12/*/13. I was informed it would take 5-7 business days to evaluate my. I waited for 7 days and never received a call from B&H. I then began to email and call weekly for an update on the equipment evaluation and the response I was given at the end of each contact was that “they were really busy and it would be another week”. I sent them a little over 1 hundred items for evaluation so I understood the need for some additional time and I waited patiently. I learned later that my shipment wasn't even opened for inspection until 01/**/2014, almost an entire month later.

After about 4 weeks of getting the run around I finally got in touch with the "Evaluator" and he informed me that some of my items (Norman LH-2000 flash-heads) had alterations made to them and he also needed the cables and bulbs. I informed him that I didn't have the cables but I could send him the bulbs. He stated he would discuss with his supervisor to see if they still wanted to purchase them and that he would get back with me. He never got back with me. I had to track him down and it took another week before I finally got a hold of him again to get an update. When I finally reached him again on 01/**/14 he stated at that point that he was not going to purchase ANY of my items and that they would be shipped back to me by the end of the week. I did not receive my items back until 02/**/13 two weeks later. At this point I didn’t argue or even ask about the purchase quote for the rest of my equipment. I already had another buyer and I just wanted my stuff back and to never have to deal with B&H again.

Upon receipt of my equipment I was very disappointed to see broken boxes and my equipment actually falling out of some of the holes in the boxes they were shipped in. I immediately took pictures and began to inspect the contents and found a large amount of damage to numerous items. It was very disheartening to see the lack of care in which my items were packaged and the failure of B&H in using the appropriate packing materials necessary to ensure the safe return of my products. This is not how I shipped the equipment to B&H! When I shipped the equipment to them, everything was bubble wrapped, and all boxes used were sturdy and appropriately sized for the weight of items being shipped within them.

Another policy listed on their website states

“If, for whatever reason, you are dissatisfied with your purchase, you can return it to B&H within 30 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.”

I sent an email the next day after I received the delivery. In this email I included a zip file with pictures of the damaged items as well as a detailed list of any items that were broken and/or missing. In many of the pictures you can see the scratches and dents have affected the B&H receiving stickers that the company placed on my products upon receiving them; which means that this damage occurred either during their possession or the return shipping. It was B&H’s responsibility to ensure that proper care was taken to prevent damage by packaging my items securely and they did not. In fact you can see in a few of the pictures that there was no care taken at all. My items were just thrown into boxes without even as much as being wrapped in paper. According to the tracking information, the shipment wasn’t even properly insured.

I received an email on 02/**/14 informing me that they were very sorry for the issues that I experienced. But in order to resolve my issues, I needed to call the customer service department and ask for a manager. By the time I read this email it was late in the afternoon where I live (PST) and they had already closed for the day.

I contacted customer service on the following Monday and requested to speak with a [redacted] and I was told that the manager was out to lunch but a message would be relayed with my name and contact number. I waited the rest of the day and never got a call. I called the following day and was again told that a manager was not available, but this time I was transferred to manager’s phone and I was able to leave a message on his voicemail. I never received a call back. I again waited patiently for a Manager to call or someone to contact me, but after multiple call attempts and numerous emails, and voicemail messages left, I am yet to hear anything from them. I have also lost my ability to sell these items to my alternate buyer as most of the items that my alternate buyer was interested in were among the damaged by B&H.Desired Settlement: I want to return the damaged items to B&H and they should pay the originally quoted purchase price of these specific items. If B&H will not agree to accepting these items as is and paying me at the originally quoted purchase price, then I want the damaged items replaced with new ones.

Business

Response:

March **, 2014

Revdex.com Complaint #[redacted]

This issue has been forwarded to the manager of our used department who says he is eager to resolve this but cannot because the customer has not returned any of the several phone messages left for him. He will continue to make every reasonable effort to see this matter is amicably concluded.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business response states that they have tried to contact me multiple times and left me a number of messages. I double-checked my call history and I have not received a single call from the B&H since December. I also checked my voicemail again, and I do not have any messages from B&H. I did go through my email and found an email from them requesting me to call them, which I did. Unfortunately I was never able to reach the person that sent me the email ([redacted]). Partly due to the time zone difference and partly due to conflicting schedules. However, [redacted] is also the person and cause of my original complaint. I would really prefer to speak with someone else.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2014

RE: Revdex.com complaint # [redacted]

We have reached out to the customer repeatedly and have never received any reply from him. The manager of our used department, [redacted], wrote to me as follows:

I have called him every day this week & emailed he has not responded.

The goods he sent in had the following problems.

He sent in power packs without any heads.

LH2000 came with short cords & can't be used out in the field. They also did not have any flashtubes ($300.00 each) or modeling lamps.

Most of them came without any mounting brackets. Bottom line -- not in sell-able condition.

Photogenic heads came without any flashtubes which are no longer available for purchase.

We can offer $1000.00

[redacted] can be reached via ###-###-#### or ###-###-####.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will contact the [redacted] and coordinate the resolution.

Sincerely,

Review: I purchased an ip camera from B&H and decided to return it because it could only be operated by smartphone. During the RMA process I was contacted and told the serial number does not match. I responded to the email but never received a response. B&H shipped the camera back without a refund. When I emailed the again I was ignored. I called them over the phone and they said they would not process the return. The camera I shipped back to B&H is what I received from them. They should not be selling me a camera where the serial number does not match.Desired Settlement: Prepaid RMA to return the camera and refund.

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a INHDWFCMW = INSTEON 720p Wi-Fi PTZ Camera with Night Vision. When it was shipped to him we scanned a bar code attached to the manufacturer's package by the manufacturer and recorded we shipped a unit with Ser #: [redacted]The unit the customer returned to us has Ser #: [redacted]. He did not receive this unit from us and we will not accept it for return.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand you are trying to prevent return fraud bycomparing serial numbers but the camera I shipped back is the camera I receivedfrom B&H. I can’t force you to believe my story but I expect you to stickto your return policy at [redacted]A matching serial number is not stated as a condition of return. Your policygoes as far as stating “If, for whatever reason, you are dissatisfied with yourpurchase, you can return it to B&H within 30 days of purchase date subjectto conditions below.”I would like the camera returned according to your publiclyposted return policy that both parties agreed to at the time of purchase. Ialso need a prepaid shipping label since I already spend 10 dollars shippingthis unit once already.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer again does nothing more than repeat his original assertion. The camera he attempted to return to us has a serial number which does not match that of the camera we shipped to him. It is ineligible for return.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

B&H scanned the serial number on the box they shippedme, not the camera inside the box. The box that I returned matches serialnumber [redacted] Neither party canprove what was the serial number on the camera inside the box. A mistake couldhave been made when the camera was packaged inside the factory or even duringthe return process. I have not had any other Insteon cameras and I am onlyreturning it because the camera requires a smartphone and is not compatiblewith [redacted] software which I found out after contacting Insteonsupport. I am confident that I returned the camera B&H originally shipped me.Matching serial number is not a condition of return and the RMA should be approvedaccording to return policy that B&H and I agreed to at the time ofpurchase.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a $349.00 lens from B&H online, and they offered free expedited shipping for my product, and was supposed to arrive to my house on May [redacted]. It is now the [redacted] and there is still no lens, nor is there any information of where it is. I tried calling the company, but they are closed until the [redacted] for the holiday weekend. There was no option to at least leave a voicemail of my complaint. I then attempted to leave them an email, but that option was ALSO unavailable. I am highly disappointed with how my order is being treated. I either want the product within the next few days or else I would like a refund, but the problem is there is NOBODY to even notify of my concerns.Desired Settlement: I expect a phone call, not an email, from the company as soon as possible. I also expect an explanation of why my order was not delivered on time days ago as promised, and why is STILL not here. I plan to warn everybody I know about ordering from this site on how unreliable they are and how lousy the customer service is as well.

Business

Response:

May **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]We appreciate this customer's order and this feedback. We regret her dissatisfaction. We require that billing and/or shipping data be verified for some orders per our user agreements with our merchant banks and to deter credit card fraud and identity theft. This is for customer protection.Our web site advises, "All orders are subject to verification before shipment is made." We make EVERY effort to ensure that customers know what is what when ordering here.We live in an era of rampant credit card fraud and identity theft and responsible retailers are bound both ethically and by agreements signed with our merchant banks to do what's possible to deter this type of piracy. This verification process protects customers from the pirate who thinks he can shop with us freely at a customer's unsuspecting expense. It also helps ensure that merchandise a customer ordered and paid for ends up in his/her hands and not in those of some clever opportunist.As banks make more and more outlandish promises of security to current and prospective card holders they make more and more demands on retailers to ensure this security. This is particularly true for so-called card-absent transactions including mail/phone/web purchases. Until some clever person figures out a way to abolish card fraud and identity theft, you'll see more and more of this. Stores which don't exercise safe, prudent, & effective security measures are simply gambling they won't become the unwitting vehicle by which some clever pirate abuses customer accounts.Upon receiving this transaction we emailed the customer on May **, 2015. We have not received any reply. The customer may contact us via [redacted] or ###-###-####.-- [redacted]B&H Photo-VideoWhile I understand that it's our job to make your shopping experience as painless and efficient as possible, part of that process is ensuring we don't unwittingly allow you to become victimized through our carelessness or nonfeasance.

Review: Summary

I have ordered electronic items from B&H by email, based on my email B&H created the P.O. with the correct shipping address. B&H shipped the order to a wrong address and apologized for the mistake claiming that I have sent them the wrong address. I have asked them to send me any correspondence from me giving them the wrong address; they stopped replying to my emails.

Details

January **, 2014 order #[redacted]shipped with a defective item (Actiontec MyWirelessTV Multi-Room Wireless HD Video Kit)

January **, 2014 I asked for RMA to return the defective item

January **, 2014 RMA #[redacted]was issued by B&H

January **, 2014 I received an email from B&H to return the defective item by postal delivery services

February **, 2014 I received an email from B&H advising that they have received the returned item

February **, 2014 I received an email from B&H stating that a store credit in the amount $179.99 was issued #[redacted]February **, 2014 I have sent an email to B&H with a new order total cost of $323.48

February **, 2014 I received an email advising that order # [redacted] was created by B&H based on my email with the credit applied and that I cannot pay using PayPal and have to send a fax with the credit card details to pay for additional charges beyond the store credit amount.

March **, 2014 I sent the credit cards details as an image by email, they did not understand the email

[redacted], 2014 I sent a fax with credit card details to B&H

March **, 2014 received an email from B&H with order status showing billing address as correct address in Kuwait and wrong shipping address in FRANKLINTON, NC

March **, 2014 I sent an email to B&H informing them that shipping address is wrong and provided the correct address

March **, 2014 I received an email from B&H with following message “I'm sorry the order has already shipped and signed for. Unfortunately we can't do much once it has been received.”

March **, 2014 I sent an email to B&H informing them that they shipped to a wrong address and they should try to collect the shipment and send it to the correct address.

March **, 2014 I received the following email from B&H “I am sorry to hear about your package. Unfortunately, there is not much that can be done at this point, as the package was delivered. After looking into this for you, it was confirmed that the address it was shipped to was the address on the P.O you submitted.”

March **, 2014 I sent an email to B&H asking for a copy of the P.O I sent or any other email or document showing that I gave them the wrong address. B&H did not reply and stopped responding to my emails.

I can send you copies of all the emails above if needed

I have never sent B&H the address in NC, they have shipped to a wrong address and did not try to recover the package.

They also claimed that I have sent them the wrong address and did not provide any proof that I sent the wrong address.Desired Settlement: Ship the items ordered and paid for to the correct address in Kuwait

Business

Response:

March **, 2014

Revdex.com Complaint #[redacted]

B&H Customer code [redacted]

The customer's order history is as follows:

B&H Web No: **, 1/**/14 -- This order was placed via our web site, paid via PayPal and shipped to the address the customer entered on our website when the order was submitted. It was not edited or altered in any way between his submission and the shipment. A screenshot of the billing and shipping information submitted to us is attached.

B&H Return Authorization [redacted]1/**/14 = store credit for $179.99.

B&H [redacted], 2/**/14. Paid via above store credit plus Visa account. B&H cannot accept payment via PayPal for an order unless the order comes to su through our website. Since this was a replacement transaction generated by customer service, PayPal was unavailable. I do not at this time have access to any purchase order the customer may have submitted.

B&H Return Authorization **, 3/**/14 = store credit for $262.21.

It is hard to give credence to his allegation we stopped replying to his emails when his complaint says repeatedly, "I received an email from B&H..."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Follows please find my response to B&H comments in green

B&H Web No: [redacted], 1/**/14 -- This order was placed via our web site, paid via PayPal and shipped to the address the customer entered on our website when the order was submitted. It was not edited or altered in any way between his submission and the shipment. A screenshot of the billing and shipping information submitted to us is attached.

The information above is correct and I have received order [redacted]with no issues but asked to return the defective item.

B&H Return Authorization **1/**/14 = store credit for $179.99.

This information is also correct

B&H [redacted], 2/[redacted]/14. Paid via above store credit plus Visa account. B&H cannot accept payment via PayPal for an order unless the order comes to su through our website. Since this was a replacement transaction generated by customer service, PayPal was unavailable. I do not at this time have access to any purchase order the customer may have submitted.

They don't have access to any purchase order, because I did not send a P.O., I sent an email with the correct shipping address and B&H created the purchase order with the correct shipping address (see attached email in Microsoft Outlook 2011 MAC format)

B&H Return Authorization [redacted], 3/**/14 = store credit for $262.21.

The information above is NOT correct the Return Authorization # is [redacted]dated February 6, 2014 for store credit = $179.99

Order # [redacted] value is $262.21 + $61.27 for shipping charges = total order $323.48 (email attached)

Also note that the shipping charges are $61.27 is for overseas shipping

It is hard to give credence to his allegation we stopped replying to his emails when his complaint says repeatedly, "I received an email from B&H..."

No comments

The file attached by B&H clearly shows the billing and shipping addresses to be in Kuwait.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2014

Revdex.com Complaint #[redacted]

B&H Customer code [redacted]

Transaction history for B&H customer code [redacted]:

- Web No: [redacted]placed 1/**/14 for merchandise totaling $1190.42 plus s&h of 128.41. Order total = 1318.83

Shipped in two packages.

- Return authorization [redacted]for one Actiontec MyWirelessTV Multi-Room Wireless HD Video Kit. Per customer instructions, store credit issued in the amount of $179.99

- Transaction [redacted] dated 2/**/14 for merchandise totaling $262.21 plus s&h of 10.51. Order total = 272.72. Paid via the above-referenced store credit plus the customer's Visa account.

- Return authorization [redacted] for four items. Store credit in the amount $262.21 issued.

If the customer wants Transaction [redacted] dated 2/**/14 reconstituted with shipping to Kuwait, we will be happy to do so. To that end we have created our quote [redacted]for merchandise totaling $262.21 plus international shipping in the amount $61.27, totaling $323.48. The store credit from Return authorization [redacted] can be applied as partial payment. A copy of this quote has been emailed to the customer.

--

Review: I have placed an order on 11/**/2013 with the following items:- Two Blue BLYETIQYeti Multi-Pattern USB Microphone - $21.98- Netgear NEWNDR3700Rangemax Dual Band Wireless-N Gigabit Router - $82.99- SanDisk SAMSDU32GB32GB microSDHC Memory Card Ultra Class 10 UHS-I with microSD AdapterIncludes Free IOGEAR SD/microSD/MMC Card Reader/Writer (Pink) $37.90They offered free shipping. However, I have paid extra $14.17 for shipping because I would like these two microphones can come on time as birthday gifts.B&H shipped out part of my order without these two microphones. They sent an email to me that said the two microphones were out of stock and will be back order. On 12/**/2013, B$H sent to me an email and said that my order has been cancelled due to B&H mistake. Therefore, they could not sell to customers with the price they have posted on their website and even customers already placed their orders.B&H did offered a promotion code for the microphone, but limited only 1 item, and still charged me $14.17 for faster shipping which they did not ship two microphones to me on time.Desired Settlement: Sell as B&H advertise on the Black Friday.Refund the extra $14.17 for shipping, because B&H did not ship the items I have purchased.

Business

Response:

December **, 2013

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

This customer placed an order with us on Nov **, 2013 for several items including two (2) BLYETIQ =Blue Yeti Multi-Pattern USB Microphones. At the time, due to an error, the price was shown as 10.99/each. The correct price is 95.93/each. We regret this error. The microphones were purged from the customer's order. The customer was offered the opportunity to order one microphone at a special below-cost discounted price. He apparently did not take advantage of this opportunity which has since expired.

The customer's order total was 120.89 plus 9.49 for UPS ground shipping. That is the appropriate price and shipping fee for the items which remained in the order after the microphones were removed. The order was shipped Nov **, 2013 and per UPS delivered Dec *, 2013.

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1: They offered free shipping.

2: I paid for two days shipping because these two microphones, but they did not ship these microphone to me and still charge for the two days shipping.

3: Without these two microphones, I would not pay extra shipping fee.

4: Refund the two days shipping fee to me and a discount on the same microphone that I have purchased.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

February **, 2014

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

The customer selected UPS ground shipping when this order was placed. The shipping fee applied to this order was $9.49. had he selected UPS 2-day rish shipping the s&h fee would have been 17.21. Had he selected UPS overnight rush shipping the s&h fee would have been 34.78.

We received this order Nov **, 2013. It was shipped the same day via UPS package # [redacted]. The UPS package track site for this package confirms this. Every particular in the Revdex.com message is inaccurate, incorrect or untruthful. Likewise the customer's statement, "I paid for two days shipping because these two microphones, but they

did not ship these microphone to me and still charge for the two days

shipping." is factually incorrect.

B&H Photo-Video

Review: bought 2 Manfrotto 560B-1 Fluid Video Monopods and was not satisfied.used once and still in perfect condition with all accessories and paperwork.

their return policy states All returned merchandise must be in the same condition as sold, with all included accessories.

the items packaging is not in original condition.

the return policy does not state that the merchandise packaging must be in original condition.only the merchandise is stated to be in original condition.

the merchandise is in original condition.Desired Settlement: I originally wanted to exchange both monopods for a more expensive ones,but now that they have extended this process,I will not have time to wait for them to fix this issue and would like a full refund.

Business

Response:

August **, 2013

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

B&H's return policy is posted on our web site and is printed on the back of the invoice the customer received with his merchandise. It says, "All returned or exchanged items must be in new condition, in their

original box, and must include all packing material, blank warranty

cards, manuals, and all accessories." The statement and its intent are clear and not subject to speculative reinterpretation. In this case the customer removed bar codes from the box, presumably to apply for a rebate being offered by the product's US distributor. That renders the product ineligible for return.

As a courtesy our customer service department offered to issue return authorization despite this, with a 15% restock fee. That offer remains open.

--

B&H Photo-Video

Review: I bough a Galaxy S4 unlocked on 1/**/2015 with a year warranty. The phone is broken and does not turn on and/or is difficult to turn on - the button appears to be defective.

I was told that it would take 6 weeks for the phone to be repaired - not counting shipping times. This is totally ridiculous and not acceptable being without a phone for that long a period to time.Desired Settlement: Repair the phone in a reasonable time frame - 1-2 weeks or sent me a replacement phone under the warranty.

Business

Response:

January *, 2016New York Revdex.com complaint #[redacted]B&H Web No: [redacted]It would be in the customer's best interest to email [redacted] and inquire about having the phone replaced.-- Henry P[redacted]B&H Photo-Video

Review: My neighbor, who helps with care giving for my family member, was lamenting that the trial version of Office on her daughter's new laptop was about to expire. I offered to obtain a copy for her. I did a Google shopping search for "Office home and student edition"and saw B&H has one of the top results. Having recently been very satisfied with B&H, I clicked SHOP, signed in to my account, and completed the transaction. I am very familiar with B&H's return policy having just having had to return a wireless router. Items listed as nonreturnable/nonexchangeable include "software, once the manufacturer's packaging has been opened". When UPS delivered the package the next day, I was shocked to discover that I had been sent a copy of word 2013. I immediately went back to the website and requested in exchange for the correct product. The receipt accompanying the wrong product states "special order item --this item is not returnable" This was NOT a special order item, the website continues to list the erroneous product as "IN STOCK".

Today I received an email and was told verbally in a subsequent telephone conversation that I am not eligible for an exchange and that a return authorization will not issue because the website says the item is not returnable. I did not interpret that as a modification of their published return policy. Please note, the product I want also says, "Item is not returnable" --- I assume all in stock software they carry has this warning. The additional reason they gave is because "Microsoft wont take it back" I fail to see why they wouldn't just put the unopened box back on the shelf for another customer actually shopping for Word to buy. The packaging has not been opened and remains with the manufacturer's shrink-wrap in tact. I already have a full Office suite for personal use through my employer and the MS Enterprise program, I have no need whatsoever for Word, and my neighbor's daughter needs PowerPoint for her schoolwork.Desired Settlement: I want B&H to abide by it's published return policy (see:[redacted]) and issue a return authorization.

Business

Response:

January **, 2014

Revdex.com Complaint #**

B&H Web No: [redacted]

On January [redacted], 2014 B&H issued return authorization [redacted].

--

Consumer

Response:

bThank you for your assistance. B&H contacted me shortly after I

filed the complaint and indicated that there had been a

misunderstanding. They are accepting the return of the software that

was ordered in error and exchanging it for the software I need. I made

clear that I think they should clarify their written return policy to

reflect that there are in fact two classes of software, software that is

not returnable once opened and software that cannot be opened, period.

But the matter is in the process of being resolved and I will continue

to do usiness with them.

Review: Ttransaction-Order #[redacted], which was shipped on tracking number [redacted]. My TV has been sitting on a Dock since late last week. The shipper is unable to deliver, or have me pick the item up, as they have not recieved a BOL from B&H. 7 Phone calls to the shipper, who even patched in [redacted], found we are in limbo until they recieve a BOL. I tried the chat on B&H, and it was unavailable, I called twice and was told it would be resolved shortly-and still it is sitting on the dock-and can not be scheduled for a delivery until B&H gets them a BOL. I sent B&H an email with all the info, and still nothing has changed. I offered to print my reciept, my tracking info, and bring in a copy of the charge on my debt card, and still the shipper can not do anything until B&H responds. This is beyond frustrating, we can't seem to get any action or resolution from B&HDesired Settlement: I would like B&H to get the BOL issued and in [redacted]'s hands so I can get my TV deliveried by tomorrow.

Business

Response:

December*, 2014Revdex.com #[redacted]B&H Web No: [redacted]We regret and apologize for any inconvenience this customer has experienced. A copy of the necessary bill of lading is attached. It has already been emailed to the shipper.-- [redacted]B&H Photo-Video

Review: On 08/**/2012 our company purchased a $ 3829.95 Garner PD-4 Hard Drive Destroyer from B & H Photo. When we purchased this unit B & H photo also sold us a $414.99 extended warranty for our machine. On 10/**/2013 we noticed the machine was not functioning properly so we started contacting B & H Photo for a service repair. It took several days to actually get in touch with anyone, but we did get through and we were asked to contact SAGE MAX for the repair information. This started a whole issue as Sage MAx claims they should have never sold us a warranty for that machine and immediately tried to refund the warranty. We took this issue back to B & H as that is who we purchased everything from, B & H photo responded several times by telling us it was a Sage Max issue not theirs. B & H Photo and Sage Max both went back and forth both claimimng it was the others problem. Finally still going back & Forth between the two I sent the machine back to the original manufacturer on 11/**/13, we do run a business and this machine is a key instrument for us, we had already been down a month. I informed B & H that the machine had been sent for repair and I asked again that they cover the repair cost. They continued to deny our repair claim. I received a quote for the repairs of $1692.77 and I approved the manufacturer of the machine to make the repairs. After which B & H said they wanted the machine shipped somewhere else. After the repairs were made, I sent a copy of the final invoice to B & H with a total bill of $1692.77 and one last time requested them to make this right. They instead called and left a voicemail stating they were issuing a check for our warranty of $414.99. I received this check however I have not cashed it, I feel B & H never had any intention of covering the warranty and simply decided to refund the warranty after they realized a claim was made. If I was sold an extended warranty to cover repairs on our machine I would expect the repairs to be paid, not the warranty to be refunded when a repair order was placed.Desired Settlement: I feel B & H needs to refund our full repair bill and freight on this issue. At this point the warranty I was sold is worthless, I would like to see at least the repair and freight repaid in the amount of:

Garner Products = 1692.77

Fed Ex Freight = 117.90

Business

Response:

February **, 2014

Revdex.com Complaint #[redacted]

B&H [redacted] dated 08/**/12

The customer purchased a Garner PD-4 Physical Hard Drive Destroyer.With it he purchased a Sagemax (N.E.W. Corp) Ctlg #: [redacted] warranty. We corresponded with Sagemax and this customer regarding this matter constantly beginning October, 2013. Ultimately, as a courtesy, we refunded the price the customer paid for the CS3-3000 warranty. We are not responsible for, and decline to reimburse the customer for either his repair costs or shipping expenses.

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