Sign in

B & H Photo-Video, Pro Audio

Sharing is caring! Have something to share about B & H Photo-Video, Pro Audio? Use RevDex to write a review
Reviews B & H Photo-Video, Pro Audio

B & H Photo-Video, Pro Audio Reviews (503)

[redacted] ***Revdex.com Complaint # [redacted] B&H Web No: [redacted] Our reply today is unchanged from our last reply, or the one which came before that.-- [redacted] B&H Photo-Video

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate the new response from B&H, but I much prefer a refund at this point and not another bagThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ***Revdex.com Complaint # [redacted] B&H Web No: [redacted] Thank you for this customer's order and this feedbackWe regret his dissatisfactionAccording to [redacted] ***, " [redacted] files have a .tax extensionUse the Browse button within [redacted] application to navigate to the folder you need and it will import the data from TT return."The software the customer purchased cannot be returned and no refund is available.-- [redacted] B&H Photo-Video

February **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] B&H Photo's site advises, "Credit card customers with billing addresses within the United States will not be charged until the order is processed for shipping..." Non-USA customers using credit cards and all customers using other forms of payment, including [redacted] , are charged when the order is placed.The customer instructed us to cancel this orderA full refund has already been processed.-- [redacted] B&H Photo-Video

January **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] This customer ordered two (2) EVEZNEverFocus EZNHD Outdoor IR Bullet Network CamerasThey are clearly marked "Special order," on our websiteSpecial order items cannot be cancelled, returned or refunded under usual circumstancesDespite that when the customer requested return authorization we sought the same from our vendorWe recently received their permission to return these camerasUnder B&H [redacted] the refund the customer requested has been issued-- [redacted]

[redacted] Revdex.com Complaint # [redacted] B&H Web No: [redacted] This customer bought a OPBLFS300C = Optoma Technology BL-FS300C Replacement LampIt is a non-returnable itemAs he himself noted, our return policy states, "No Return/Exchange on the following: All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped." I should not have to point out that bulb and lamp are interchangeable synonymsThe item cannot be returned -- [redacted] B&H Photo-Video

March *, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] The customer wrote, "We need B&H Photo to send us a loners camera while they repair the defective one then everything would be fine, if not we want a new non-defective camera." B&H Photo does not have and cannot make available loaner cameras to this or to any customerThe customer's camera is covered by the manufacturer's warrantyIt is up to them to repair or replace the camera, at their sole discretion, per the warranty provisions.-- [redacted] B&H Photo-Video

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] representative [redacted] stated that [redacted] did not inform B&H Photo to not solve my issue As per news sites such as [redacted] is offering refunds due to the video card being incorrectly marketed [redacted] would not offer an acceptable option and directed me back to B&H PhotoProvide a full refund since it is a fact that the card was misrepresented on the specifications or at the very least offer a 20% refund as [redacted] is offering to keep the card It was sold under and misrepresented information? [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have just checked the tracking information on the [redacted] website and the information on it does not collaborate what B&H is claiming about the item being delayed by the Customs in Nigeria(Please see the tracking information on the [redacted] website that I have copied and pasted here) what it says is that the item is still being held in GermanyThe information coming from [redacted] is contradictory as the website tracking information is different from what they are telling B&HAlso the live chat I had some days back with one of [redacted] customer service personnel was not helpful and so far they have not responded to my mail nor bothered in any way to contact me on the issue [redacted] 0520151:A.M.Your package has been delayed due to events beyond our controlWe're adjusting delivery plans as quickly as possible[redacted] 05201510:A.M.Your package has been delayed due to events beyond our controlWe're adjusting delivery plans as quickly as possible.05201510:A.M.Your package has been delayed due to events beyond our controlWe're adjusting delivery plans as quickly as possible/ Delivery will be rescheduled.0520154:A.M.Departure Scan [redacted] 0520151:P.M.Your package has been delayed due to events beyond our controlWe're adjusting delivery plans as quickly as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

March **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] The screenshot the customer supplied did not come from B&H and was not created by B&H which was not and is not responsible for its content or timelinessThe special opportunity which the customer wants us to apply was not offered on our site because it had expired before the customer's transaction was initiatedHe is neither eligible for nor entitled to any discount, then or nowNone will be forthcoming.-- [redacted] B&H Photo-Video

October **, Revdex.com Complaint # [redacted] B&H Web No: [redacted] Per the customer's instruction the urepaired unit is being returned to him this week [redacted] package tracking information will be emailed to him as soon as it becomes available -- [redacted] B&H Photo-Video

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Per my conversation with [redacted] , this complaint has not been resolvedB&H merely said to contact the mfg., [redacted] , which I have attempted twiceI have received no response Since the purchase was made from B&H , it seems it is their responsibility to resolve this matter and refund my payment Thank you, [redacted] Sent from my iPad In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

February **, 2015Revdex.com Complaint # [redacted] B&H Web No: [redacted] On Nov **, the customer ordered a LOPM160SG = Lowepro Messenger AW bagIt was delivered Monday, 112014.On Jan *, the customer requested and we emailed return authorizationThe customer indicated he wanted to exchange this item for a LOPM200SG = Lowepro Pro Messenger Bag AW.We received the returned item on Jan **, 2015.Under [redacted] on Jan **, we shipped one LOPM200SG = Lowepro Pro Messenger Bag AWIt was brand new and shipped as we received it from our supplierIt was delivered That afternoon we generated and emailed return authorization [redacted] with a pre-paid [redacted] return labelThe customer indicated hewanted to exchange this product for another of the same itemWe advised the customer that our standard procedure was to ship the replacement item when the return was delivered to us and processed by our return departmentWe also advised the customer that as a courtesy we would ship the replacement item as soon as [redacted] could confirm the return was en route to usThe customer did not inform us when the return was handed over to ***We received the return Jan **, Under [redacted] on Jan **, we shipped another LOPM200SG = Lowepro Pro Messenger Bag AWIt also was brand new and shipped as we received it from our supplierIt was delivered That afternoon the customer informed us that this item also was unacceptibleWe asked the customer if he preferred another exchange or a refund or to keep the item he;'d receivedThere is no indication in the customer service database for this customer that we received his reply.Unfortunately the Lowepro Pro Messenger Bag AW has been discontinued by the manufacturer and is no longer availableThe nearest product from the same brand now available is the LOPM180SG = Lowepro Pro Messenger Bag AW.The customer's options: - Keep the bag he now has and we will issue a $refund as a courtesy- He can return the bag he has now for a refund- He can return the bag he has now to be exchanged for the Lowepro Pro Messenger Bag AW (or for any other bag we sell from any brand).The customer can indicate his preference by contacting [redacted] -- [redacted] B&H Photo-Video

[redacted] ***Revdex.com Complaint # [redacted] Wherever this transaction originated it had and has nothing to do with B&H Photo-VideoThe customer's recource is via [redacted] 's complaint process.-- [redacted] B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
B&H failed to ship the item to the address which was given by the customer during the purchaseInstead they shipped the item to a wrong address with a wrong receiver nameThey once guaranteed that after business days, they would give the customer a refund but failed to do soThe following is the communication between the customer and B&H. *** *** *** *** ** *** **
*** *** *** *** ** * *** ***
*** ** *** *** ** *** ** *** ** *** * *** ** *** ** *** *** *** *** ** * *** *** ** *** *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ***
*** * *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** ***
*** ** *** ** *** *** *** ** ** ***
*** * *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** ***
*** ** ** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** ** *** *** ***
*** *** *** *** *** ** *** *** ** *** *** *** *** *** ***
*** ** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** ** *** *** *** *** *** ** *** ** *** *** * *** *** ***
*** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** ** *** ***
*** ** * *** *** *** *** *** ** ** *** *** *** ** * *** *** ** *** * ***
*** * *** *** *** *** *** *** *** ** *** * *** ** *** *** * ***
*** ** * *** *** *** *** *** *** ** ** *** *** ** ** *** *** *** ** *** ** ** *** *** ***
*** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** ** ***
*** ** ***
*** ** ** ** *** ** * *** *** *** *** * *** *** *** *** ***
*** ** *** *** *** *** ** *** ** *** *** *** *** *** ** *** * ***
*** ***
*** ** ** *** *** *** * *** *** *** *** ***
*** *** ** *** *** *** *** ***
*** ** *** *** *** *** ** *** *** *** ** *** *** *** ** * *** *** * *** ***
*** *** ***
*** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above

*** *** ***
Based on the customer's comment it seems he wants to buy a Sony W600B Series 40" Full HD Smart LED TV (our SOKDL40W600B)We feature this item on our site at ***
Our site is the ONLY reliable source for our prices and product
availabilityWhile I have not seen the ad the customer saw, I know from too many prior experiences that ***'s ads are inaccurate more often than not and regularly feature incorrect price information in particularThey are not B&H ads and we are not responsible for the content or any inaccuracy
The Sony W600B Series 40" Full HD Smart LED TV (our SOKDL40W600B) is priced at $today, a price which includes a $"instant savings" opportunityFreee shipping is also available to any address within the "lower-48" states, excepting PO boxes
--
*** ***
B&H Photo-Video

*** ** ***
*** *** ***
*** *** *** ***Since the customer, per his report here, is receiving a refund from *** ***, this matter is concluded.-- *** ***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The merchant hasn't been able to provide an appropriate solution to rectify the situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never received ridiculous explanation!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

March *, 2015Revdex.com Complaint #***B&H Web No: ***B&H Photo has a firm policy not to sell merchandise to resellers or to other retailersDoing so is contrary to our best interests and a violation of the terms of our authorized retailer contacts with our suppliersA full refund has been issued to the customer's *** accountWe will not sell to this individual unless he can prove, to our satisfaction, that he is not a reseller or retailerThe burden of proof is on him.If the customer has evidence he is not a reseller ore retailer he may communicate same to ***.-- *** ***B&H Photo-Video

Check fields!

Write a review of B & H Photo-Video, Pro Audio

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

B & H Photo-Video, Pro Audio Rating

Overall satisfaction rating

Description: PHOTOGRAPHIC EQUIPMENT & SUPPLIES-RETAIL

Address: 420 9th Avenue, New York, New York, United States, 10001

Phone:

Show more...

Web:

www.bandh.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with B & H Photo-Video, Pro Audio, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for B & H Photo-Video, Pro Audio

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated