B & H Photo-Video, Pro Audio

Review: I purchased a [redacted] Phantom 3 on June [redacted] 2015. During a flight on July [redacted] 2015, it malfunctioned in flight and crashed. It was lightly damaged in the incident. I spoke with B&H customer service who forwarded me to tech support to determine if an RMA could be issued for an exchange. This was within my 30 return/exchange window. On July [redacted] 2015, my RMA was issued as the tech determined the unit to be defective as I performed all necessary steps. On July [redacted] 2015 I received an email stating the item had been received and it could be up to 3 days for the exchange to be processed. I called customer service July [redacted] 2015 to inquire about the status of the exchange and was told that flight data needed to be sent to and reviewed by [redacted] to determine if an exchange could be made. This is not stated anywhere in the return policy, nor was I made aware of this before sending the item. However, I tried to accept that as the CS rep seemed genuinely concerned and assured me it would be taken care of by mid-week. Thursday July [redacted] I was told the flight data had not actually been sent to [redacted] due to technical issues, and it would be sent that afternoon. I have a voice mail stating that it should only take a day or two (Friday July [redacted] or Monday July [redacted] 2015) to get a response from [redacted]. At this point, I’m extremely unhappy with this situation. I called B&H back and requested my RMA be changed from an exchange to a return. No updates on July **, or [redacted]. On July [redacted], I called CS and was told [redacted] determined that I was in full control at the time of the incident and a refund would not be authorized.Desired Settlement: I wish to be reimbursed for the full purchase price plus shipping for the faulty item.

Business

Response:

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]The customer purchased a DJP3P = [redacted] Phantom 3 Professional Quadcopter with 4K Camera and 3-Axis Gimbal on 6/**/15. It was shipped the same day and [redacted] reports it was delivered on 6/**/15.On 7/**/15 the customer informed us he'd experienced a crash. We issued and emailed return authorization[redacted]on 7/**/15. Per the manufacturer's policy we sent them flight data from the unit shipped back to us. On 7/**/15, [redacted] advised us (case number [redacted]) that the flight date showed the customer had full control of the copter when it crashed. There was no compass or GPS error and the unit was functioning properly. Since the manufacturer has determined this was user error, the damage is not covered by the manufacturer's warranty and user error excludes this from our return policy. No refund will be issued. The copter, as we received it, is being returned to the customer.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I requested an RMA, B&H's tech support rep questioned me about the incident, ultimately coming the the conclusion that I had performed the necessary steps and this was NOT user error. I was to send the quad in for a replacement. There was no mention of having a third party ([redacted]) involved. Furthermore, how is analyzing the flight data going to rule out a malfunction with the controller? Perhaps the unit was under complete control of the remote but the remote was malfunctioning. Regardless, my hands did not give the quad commands to fly directly into a tree at full speed. I've included the original RMA that stated this was not user error.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]We regret the customer's dissatisfaction but the manufacturer's determination has to be considered final as far as we are concerned. The manufacturer's contact information: Tel: [redacted] Email: [redacted] Website: [redacted]The customer's recourse at this point, if any, is via the manufacturer.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please explain how this is part of the B&H 30 day Return/Exchange policy.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: B & H Foto advertised a product as "NEW" on their website as well as "USED" with different prices, I purchased a new photo shooting booth then they "tried" to stick me with on the first delivery a broken metal frame which was also scratched up shipped inside of a worn down opened up box.2-weeks later I get a replacement box that immediately I asked the [redacted] driver this is a used box, inside "USED" product which is missing turning knobs, one screw bent multiple dings, scratches, the most important parts being the frame and the screen are all scratched up.Specifically, I leave this complaint as today while looking for the companies phone contact information I noticed 'someone' changed the description from 'NEW' to nothing same price as new, with the used price under the actual price.Obviously, scamming customers and "FRAUD" by trying to pass off used goods as new products, this was not an error whatsoever; the proof is in the manner of which their website administrator "purposely" changed their website to "continue" to sale at high price new products only without the new as was advertised at the time I made the purchase.If ever the 'proverbial' smoking gun was evidence then here it is... a company wasting customers' time, money by sending used items as new under direction of someone in management.Desired Settlement: I've been promised a refund once the product is pickup for the 2nd time, overall I warn the public of these malicious business practices the lack of consideration toward new customers... imagine buying a $5000 camera and having this take place?

Business

Response:

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]B&H appreciates this customer's business and regrets his frustration. The customer requested we have [redacted] pick up the merchandise he wants to return. [redacted] reports they will make three attempts, beginning today, to retrieve this merchandise. As soon as we can confirm [redacted] has picked the merchandise up and that it is en route back to us, a full refund will be issued.-- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because"two weeks have been lost... as a direct result of fraudulent malicious business practice in "trying" to sell used/broken goods when buyers have paid for new goods". Instead of refunding my money right away, I'm now waiting for the funds to be back on my credit card?These funds need to be return a.s.a.p., [redacted] has already picked up the used item that is missing parts, scratched up with a broken box that you sent for the 2nd time as new... it ain't new~!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]Now that we are able to confirm the customer's return package has been delivered to [redacted] I have asked our customer service department to process his refund ASAP. One we have processed the refund federal [redacted] rules permit his bank to delay confirming the refund for 24 hours or more. We have no control over this and include the information as an advisory.-- Henry P[redacted]B&H Photo-Video

Review: I called to purchase B&H Item No. [redacted] (Lenovo [redacted]) shown on page 84 of their most recent catalog, which was shipped to my address on Monday, April **, 2015. In the catalog this is listed for $319.99 USD. Upon calling I was told the price was $919.99 USD. I explained to the customer service specialist that the catalog has this listed for $319.99 and he replied by telling me there are errors the printed catalog and offered no other solution. I then asked him who this concern may be escalated to in order to fulfill their advertised price of this product and after being told about the product specifications (which was unnecessary because they are clearly displayed in the product description in the catalog) I was again told there was nobody he could escalate this to. I eventually got him to admit that there was a pricing department that he could ask for assistance but he wasn't willing to do so without my persistence in asking him to escalate the concern. He came back to me after being placed on hold and again told me he would not match the price listed in the catalog. I've been a customer for quite a while now and have recommended this company to several of my colleagues so I was very surprised by the lack of customer service. I can understand catalog errors to a point but when a retailer mislabels or misrepresents the price of a product there should be some sort of customer retention efforts on their part. This company had a total disregard for customer service or for customer retention. I was obviously the first person to call about this product so I truly believe they should honor the price for the first person, then create a voice message in the system so when customer enters the computer area of the telephone menu they are greeted with an announcement about the pricing error that has been brought to their attention.Desired Settlement: I truly believe they should honor the price for the first person who reported the concern (which was obviously my call to them), then create a voice message in the system so when customer enters the computer area of the telephone menu they are greeted with an announcement about the pricing error that has been brought to their attention. It's very easy to create a simple greeting in the computer purchasing area of the phone system that states something similar to "we apologize for the inconvenience but there is a pricing error shown on the Lenovo laptop on page 84 (it is the only Lenovo on this page so the message wouldn't need any further product details). The correct selling price is $919.99 but it is shown for $319.99. We apologize for any inconvenience this may cause." This type of message would go a very long way for customer service and retention. I was not even allowed to speak with management to discuss this opportunity with them.

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H [redacted]We appreciate the customer's interest in B&H and his suggestion. The computer he wishes to purchase is this: Lenovo [redacted] 17.3" Notebook Computer - B&H # [redacted] MFR # [redacted].We regret the typographical error in our catalog but will not sell this item for any lower price. Our catalog includes the disclaimer that inadvertent errors may occur, that we are not resposnible for typographical error and so on. This is also an example of the equitable doctrine of unilateral mistakes. When online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of … online shoppers, their mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistake. One party’s mistake can make the contract voidable when the mistake concerns a basic assumption on which the contract was formed and has a material effect on the agreement that is adverse to that party… The contract, if enforced as formed, needs to cause hardship to the adversely affected party ... Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation ... the retailer must cancel the customer’s order and re-offer the product at the actual price.-- [redacted]B&H Photo-Video

Review: When I put into [redacted] and searched for a TV it came up with a list of companies and their prices. I saw a great price that was an ad that would link me to their company, which is why I decided to go through their company and buy it. In the past I had bought many things from their company. When I mentioned the incorrect pricing, they said they had nothing to do with that and could not honor it, but I had proof and mentioned it. I even sent the image. They said they would look into it. However, I felt very insulted as I had in the past bought a fair amount of items and thought I would be a valuable customer. Either way when I asked they speak to their [redacted] to honor the pricing I sent them the information so they could look into it. Today, I got a quote but they would not honor it, they gave a small discount, but it looks like they might have had something to do with it because the amount was taken down on [redacted].

I only ask that they honor the pricing that was seen on the web that was advertised by their company. If not, I would like to file a complaint. To me it is unheard of for companies nowadays to not honor a misrepresented price whether it be accident or website error, etc. Especially, as well most companies try to honor discounts for their customers that are reoccurring.Desired Settlement: For them to honor the pricing I saw listed on the ad.

Business

Response:

[redacted]

Based on the customer's comment it seems he wants to buy a Sony W600B Series 40" Full HD Smart LED TV (our SOKDL40W600B). We feature this item on our site at [redacted].

Our site is the ONLY reliable source for our prices and product availability. While I have not seen the ad the customer saw, I know from too many prior experiences that [redacted]'s ads are inaccurate more often than not and regularly feature incorrect price information in particular. They are not B&H ads and we are not responsible for the content or any inaccuracy.

The Sony W600B Series 40" Full HD Smart LED TV (our SOKDL40W600B) is priced at $478.00 today, a price which includes a $200.00 "instant savings" opportunity. Freee shipping is also available to any address within the "lower-48" states, excepting PO boxes.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I believe that an ad is placed by a SEO website design team employed by the company it is working for.

SEO (As an Internet marketing strategy, SEO considers how search engines work, what people search for, the actual search terms or keywords typed into search engines and which search engines are preferred by their targeted audience. Optimizing a website may involve editing its content, HTML and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines. Promoting a site to increase the number of backlinks, or inbound links, is another SEO tactic.The plural of the abbreviation SEO can also refer to "search engine optimizers", those who provide SEO services."

As attached, I saw the $448 ad, which I attached above from the day I [redacted] searched and asked the company to honor that price. I believe that is involved by the company because the next day I searched it was taken down. I had never reached out to [redacted] so someone from B&H would have to change it. I don't know how it could magically disappear.

I understand the company's response, however I feel that in a day in age where many people try to stay loyal to their customers fighting over a $30 pricing mistake is pretty hard to believe when in the past I have spent thousands of dollars through them.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

The customer wrote, "...the case can be considered closed." We agree. The case is closed.

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a used camera from their company expecting it to work properly. I did not from day one. I my ignorance and because of my trusting nature I figured it was my fault and set the camera aside until I could take a class to instruct me on how to use it. Although B&H says they 'rigorously inspect' their used equipment - they do not. I have a camera that I thought it was my fault I could not set it right and waited too long to take a class to use my "new" used camera. The instructor held it for two minutes and then told me "You are not doing anything wrong. Your camera is crap. The circuits are total blown and Canon has no reset. Send it back." Of course I am outside the return window because I waited too long to take the class. That's on me. The order number is [redacted] reference number [redacted] I asked them if there was any way I could find out who cleared this camera for re-sale and they said they had no way of finding that out. This is an $889.95 mistake on their part! And I am the one left holding a camera I can not use professionally.

Following is a quote from their own web site that lead me to believe it was my own error and not theirs

.

"B&H carries an extensive inventory of pre-owned photo, video, and audio equipment. You can purchase used items online, by phone, or at our New York SuperStore.

Every used item we carry is rigorously inspected and tested before being put up for resale. All equipment is guaranteed to work, regardless of its cosmetic condition. Used audio, digital photo, and video (excluding video heads) equipment have a 30-day Parts and Labor warranty. Used film photo equipment has a 90-day Parts and Labor warranty from date of purchase."Desired Settlement: My desired out come would be they take the camera back that they sent me and send a different used camera that works. On my honor I received this camera in the condition its current condition. However, I know I am way past my 90 days due to personal issues and the availability of money to take a class on how to use my 7D.

I am willing to find some middle ground but eating OVER A $1,000.00 (ADITIONAL PARTS I BOUGHT TO GO WITH THIS CAMERA THAT DO NOT WORK ON MY OTHER CAMERAS) because they sent me defective equipment is hard to swallow.

Business

Response:

March *, 2014

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

We appreciate this customer's purchase and regret her dissatisfaction. This purchase was made July *, 2013. The order was shipped July *, 2013 and delivered July **, 2013. That was eight months ago. Our return policy's time limit is 30 days. The used department also has a 30-day Parts and Labor warranty.

We regret the customer made no effort to contact us when she received the camera. By her own admission, "I purchased a used camera from their company expecting it to work properly. I(t) did not from day one." If it did not work "from day one" had she contacted us then we'd have been happy to make an exchange. Today we have no way of knowing if the camera did or did not work when the customer received it nor if the current problem is the result of the customer's handling of the camera.

As the customer herself noted, "I am outside the return window because I waited too long to take the class. That's on me."

--

B&H Photo-Video

Review: On Jan **, I ordered a Sony Blu-Ray DVD player model BDP-S5100E from B&H website. I received the package on Jan **, however did not open it until later. On Jan **, I installed the unit and found out that the model number engraved at the back of the unit was S5100 and not the 5100E that I ordered. Furthermore, I could not play a new US Blue Ray DVD on the unit. On Jan **, I called customer service and told them they shipped the wrong unit. To make it easy, I offered to pay for the S5100 at a discounted rate and order a new S5100E. Customer service first seemed to agree and then changed its mind when the customer service representative brought the resolution to the supervisor. After declining my offer, the customer representative asked me to send an email which I did with the pictures of the unit showing the wrong model number (S5100 instead of S5100E) as well as the wrong user manual. Since then, B&H has not provided any explanation eve though I have sent them multiple emails (11). B&H website made the representation that the MFR model # for this unit is S5100E and it is not indicated on the model that I have. I called SONY as well. During the first call, one representative seemed to indicate that I had the wrong unit then the second time I called, SONY indicated that this product is not part of their product line. On Feb **, I was able to receive the pictures of the package that came with the unit. I forwarded these pictures to B&H. The pictures are showing a E written with a marker next to the 5100 on one side of the package. Also, a sticker with reference to SONY and the model 5100E is also on the package. A lot of questions unanswered about this S5100E model.Desired Settlement: At this stage, I am asking that B&H answer my emails and provide a clear indication about the unit that I have. If it is proven to be the S5100, then a refund needs to be provided. If it is the 5100E, why is it not market clearly on the unit? Where is the user manual?

Business

Response:

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

Feb **, 2014

We do three things any time a customer reports an item is missing or was shipped incorrectly.

We do a physical inventory count. If, after shipping a package, we have more of the allegedly missing item than we should it suggests we did not include the customer's in the package. In this instance, our physical inventory count is accurate and indicates we did ship the ordered item.

We videotape the entire process of assembling and packaging every order. Our review of this videotape is underway.

We compare weights. When any order is submitted we know each item’s weight and what size carton it will be shipped in. We compute a theoretical weight based on that to the hundredth of a pound. We then pack an order and weigh the actual package, also to the hundredth of a pound. If a customer then says an item is missing we compare those two weights to what UPS says the package weighed when they got it from us. In this order the theoretical weight and the two actual weights suggest the correct product was in the box.

For this transaction the process has not yet been completed. We advised the customer of this and, contrary to his allegation, have replied to each of his emails. We regert he discatrded the manufacturer's packaging which renders it almost impossible for us to return a product to our supplier and would have included additional information useful in concluding this matter.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: [redacted] refuses to give me a refund despite selling me a laptop I can confirm and prove has not worked properly since buying it new and out-of-the-box from them in April. I spent $2089.97 buying an [redacted] G751JT new in April 2015.

Out of the box the screen had air bubble on it. B&H refused to take it back since I accidentally scratched the outside of the laptop. I sent it into [redacted] and they replaced it. [redacted] also refused refund. Then I get the laptop back from [redacted] and then Num Lk key stopped working. I sent it to [redacted] again for fixing. I get it back and then my video editing program Pinnacle Studio stops working properly. This is nonsense since I consulted with B&H staff prior to buying this laptop and it is what they recommended to me. While using that program, audio would not work on any other program such as Windows Media Player or video on any web browser. [redacted] insists it's [redacted] fault even though it worked fine before the first two times I sent it to them for fixing.

Ok, so I accept I have to live with that nonsense. Then the laptop stopped working (as I see happened to other users here). The BIOS screen would come on with no way to get it to work properly. I hope by educating consumer blogs and also writing the Revdex.com of New York and the Department of Consumer Affairs of NY that both [redacted] and B&H will do the ethical thing and refund me and apologize for selling me a malfunctioning laptop that has cost me 4 months of productivity as a YouTuber.Desired Settlement: I wish for B&H to own up to selling me a malfunctioning laptop and give me a refund if it requires warranty service again since it will prove [redacted] is incompetent in warranty repair. B&H should no in-effect steal from me by selling me a malfunctioning laptop.

Business

Response:

August **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]This customer purchased an [redacted] G751JT-DH72 laptop (B&H # [redacted]) and a Squaretrade RD-CN1999N3A 3-year extended service agreement (B&H # [redacted]) on April **, 2015. It was shipped April **, 2015 and per [redacted] delivered April **, 2015. B&H's return policy says, "No Return/Exchange on the following:...Computers and Computer Software, once any of the manufacturer's packaging has been opened...Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model."The customer attempted to return the computer to us but because he had damaged it, it was ineligible for return or exchange. The customer has been directed to [redacted] USA warranty service and Squaretrade repeatedly. We have communicated with the customer via [redacted] and other social media platforms of his choosing where he initiated communication, and via email. He remains eligible for [redacted] warranty service and [redacted] informed me, via email, their resolution team is working with him.We will not issue a refund or store credit. we will not accept this laptop back for return or refund or exchange. The customer's recourse is warranty service from [redacted] USA or assistance from [redacted]. -- Henry P[redacted]B&H Photo-Video

I ordered a new docking station from B&H. A week later, one that was clearly used and even had a UPC from a school showed up on my doorstep. I contacted B&H using their online contact form, gave them 24 hours to respond, and have not heard back. I would NOT do business with this organization again, even if they do get back to me in the future. It's understandable to make a mistake with an order, but it is not acceptable to fail to respond after that mistake.

Review: I purchased some items from B&H and the items reached my possession. However the Coby tablet failed and I had to return it. The printer came and does not function well. I informed B&H and it cooperated and dealt with the tablet only and sent a RMA stating what I never said about printer. I told B&H that I never said such things of the printer. It never wrote back about the printer.

I selected a [redacted] and this was my mistake. I really wanted the [redacted] . Therefore, I plea and informed B&H that I needed the [redacted] and it told me that it was going to send it. But when the tablet reached me it was the [redacted]. I informed it and it decided to exchange it for the [redacted]. The [redacted] began to give some trouble and told B&H to give me 50% discount on the whole order that I could make another purchase. It refused. To return the Coby Tablet B&H asked me to pay the postage etc, and then it will reimbursed me. The charges came to about US$37.00. So I was deciding on a different Tablet to the [redacted] and was in the process of talking this over with B&H. During the process, B&H shipped me the same [redacted] and said that I made the order and I never made such an exchange. I explained that I did not place or agreed to the shipped order and B&H asked me to clear the package and return both of the Tablets. I told him that this was very hard financially. It wrote me a letter and said that I ordered ship item without any doubt. This is not so.

Below is the only RMA I replied to positively and came after B&H posted the order I did not order or exchanged.The Professional's Source

###-###-#### / ###-###-####

Date: 10/**/13

Customer: [redacted]

RMA #[redacted]Original Order Number:[redacted]We are sorry that you are dissatisfied with your order. Please print out and include this form together

with the item that you are returning. This will allow us to process the return according to your wishes.

This RMA has been issued by B&H for the return of the item listed below. Any other items which were

included in your order are not covered by this RMA.

This RMA must be postmarked within 10 days from when it is issued.

Please note: It usually takes 2 to 3 business days from carrier delivery for your return to show as

received in our system. At that time, you will receive another email indicating that we received your

return.

Quantity Item Code Item Description

1 [redacted] CINEPAD 8" Capacitive Tablet with Android 4.0

1. Reason for return: ITEM NOT AS EXPECTED

2. Is the item in the same condition as sold? Yes

3. Do you have the original manufacturer's packaging, with all the literature, instructions, documentation and

blank warranty cards? Yes

4. Is the UPC code still on the box as received?

5. X I would like to have the items(s) exchanged with a different item. Please specify the replacement B&H

or manufacturer item code/SKU(s) here: exchange for [redacted] Please review our Return policy to make sure your return complies with this policy. If any returned item does not

comply, the processing of your return may be delayed or the items shipped back to you, at our discretion.

Customer Service Department

B&H Photo-Video-Pro Audio

###-###-#### ###-###-####

[redacted]Please attach this label to the box that you are returning.

F[redacted] ,

THIS IS NOT

A PREPAID

SHIPPING LABEL

Attn: Return Department

B&H Photo Video Inc.

[redacted]Desired Settlement: I would B&H to send me a new and proper printer and also a new and good (exchange for [redacted]). And promptly too. I have supporting Emails to support my statements and you could also get them from B&H.

Consumer

Response:

Dear Revdex.com,

B&H first sent the wrong Tablet. It decided to accept it back and allow me to exchange for what I want within the price range. After a long while the tablet screen started to freeze. I told B&H of this when it happened. It was long after I notified it that it sent a wrong tablet.

B&H has a US$33. 00 for me and with the 146.00 for the Aluratex I would the 9.7 Aluratek tablet.

During the negation it quickly sent me through the post an identical tablet like the same one it suppose to receive from me for exchange and claim that I ordered it.

The Cannon printer is not working properly and seems to been used already. I need a new printer of the same.

Thanks

Business

Response:

Oct **, 2013

Revdex.com Complaint ID [redacted]

B&H Customer code [redacted]

B&H order [redacted] dated 09/**/13 included one [redacted] = Aluratek CINEPAD 8" Capacitive Tablet with Android 4.0. After it was delivered the customer advised us it was defective. He also informed us we sent the product ordered but that it was not the item he actually wanted to purchase.

B&H order [redacted] dated 10/**/13 included one [redacted] = Aluratek CINEPAD 8" Capacitive Tablet with Android 4.0.

On Oct **, 2013 we created and emailed return authorization [redacted] which the customer can use for both tablets. We have not yet received them. Once we have received and processed the customer's returns we will be able to proceed to exchange these items for the item he prefers or issue a refund. Until we have received and processed the returns, no further progress is possible.

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B&H Photo-Video

Business

Response:

February **, 2014

Revdex.com Complaint ID [redacted] and [redacted]

B&H Customer code [redacted]

The customer waited until February **, 2014 to reply to my comments which were sent on December **, 2013? We stand by our earlier offer to resolve this and are not inclined to modify it in any way at all.

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B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: We purchased a warranty in addition to a camera through B&H. We had a problem with the camera and were directed by B&H to file the claim by first calling the Warranty Logistics phone ####-###-####. After following all directions to ship the camera in for repair, which we did in May of 2013, we have been contacting B&H and Warranty Logistics since then to find out when we will have the camera back or a new camera in its place, but to no avail. We have been continually told that the repair shop, United Camera, ordered parts which were back ordered and were last told last week that the camera parts had arrived and the camera was expected to ship today, 7/**. When I called to double-check the status today, I was told that the parts did not arrive and that they were going to be in touch with Warranty Logistics (WL) and that WL would have to replace our camera or otherwise compensate us for the replacement, but that processing this issue would take a couple of days. The reason that I am writing is that since the end of May, I've been told that we will hear back, but I have not always been called back, and even though I have received a few audio taped messages updating us as to the camera's status , these too were always hopeful as far as encouraging that work was underway and we would have our camera back soon, so we are losing faith. The order number is [redacted]. We would like to get the camera replaced ASAP.Desired Settlement: We would like ASAP a replacement sent to us for the camera and any additional items that go w/it if what we previously purchased for two batteries and two cards do not fit the replacement.

Business

Response:

July [redacted] 2103

Revdex.com Complaint ID [redacted]

B&H [redacted] dated 5/**/12

This customer purchased a Panasonic Lumix DMC-ZS20 Digital Camera (White) and SageMax by N.E.W. SCC3-250 warranty during May 2012. On 5/**/13 the customer contacted our customer service department and was referred to SageMax by N.E.W.for service. B&H does not have the customer's camera nor do we offer service for this camera. This matter now resides between the customer and SageMax by N.E.W.

--

B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see the attachment which did not transmit when I responded earlier today. Please see line item: N.E.W. CONTR F/CAMERAS $250 - 299.99 for $52.99 which we purchased from B&H as shown on the order form attached. Since we purchased all of this with B&H, we have no one else to point our legitimate complaints to. B&H can complain for us to its warranty service provider since the warranty service provider is selling its service to B&H which profits on it.

All we know is we must turn to B&H for selling us a service which takes advantage of its customers. So far, all that this service has provided us is a run around, aside from the confidence the warranty inspired for B&H to win our purchases. The poor service is a responsibility of the company providing the poor service, however, we purchased this warranty service from B&H and can only go to B&H for reimbursement of the camera and warranty. If we actually do receive the camera back, and if it does not work properly, we do not want to ship this camera back for more "warranty service" when this service does not make good on its promises for fear that we will again get another 2-3 month or more of a run around.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July **, 2103

Revdex.com Complaint ID [redacted]

B&H [redacted] dated 5/**/12

This matter resides between the customer and N.E.W. and we again urge the customer to resolve this issue through them.

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B&H Photo-Video

Review: On May *, 2015 I made a payment of $1,259.00. B&H claims that they never received this payment. The bank for my credit card:

» [redacted] Corporation

[redacted]

Fax: ###-###-####

assures me that the payment is pending and all B&H has to do is collect it. Neither side will take responsibility, and I have no idea where my payment of $1,259.00 isDesired Settlement: I would like my order to be shipped to me as soon as possible. This will require B&H to collect the payment that is pending.

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The [redacted] credit card the customer attempted to use when this order was placed has been declined by the bank which issued it. They do not reveal the reason for this to us, but it has been declined nevertheless. When the customer contacted us we offered to hold a three-way telephone call with him and the bank. He replied with an email forwarded from the bank saying they would accept an authorization release form. That was earlier today. His complaint to the Revdex.com was delivered at the same time, before we'd had a chance to act on this at all.The bank which issued the customer's [redacted] card has declined the transaction. The customer was advised to call us at ###-###-#### or ###-###-#### and ask to speak to the Verification department. Until he does, we cannot complete this transaction because we do not have payment and payment has not been made available to us. -- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I still do not have my payment of $1,259.00. The reply from my [redacted] was emailed to B&H explaining what needs to be done for me to receive my money within 6 hours:reply from netspend:Dear [redacted],Thank you for contacting [redacted] Customer Care!I am sorry to hear that there is still a hold on your transaction. Outstanding authorizations from $200.00 and above remain pending on your account until either the merchant collects what is owed, or after thirty days, whichever comes first. The funds will automatically be back in your balance if the merchant does not collect. If for any reason the merchant will not be collecting on the pending authorization, we can expedite the release of these funds if we receive appropriate documentation regarding the transaction. Upon receiving the documents, we will process the request within 6 business hours. We will accept a letter that includes all of the following information: 1. Your reference number which is [redacted]. Authorization number ([redacted]), amount ($1259.00), and date of transaction (May **, 2015)3. Reason we should release the authorization. They have to state that they have no record of the transaction and they must state and guarantee that they will not collect the funds4. Name and phone number of [redacted], or someone in the Accounts Receivable department The merchant must type this on their company’s letterhead and fax it to ###-###-#### or email it to [redacted]. Thank you for choosing NetSpend. Have a great day![redacted]Answers to frequently asked questions and self-help options can be found online at[redacted] or by calling Customer Care at [redacted]###-###-####)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]The attached screenshot is from our bank. It clearly shows a lien or "authorization" was placed on the customer's account on 5/*/15. It also shows the same lien or "authorization" was lifted on 5/**/15. We did not have the customer's money. We did not have access to the customer's money. We do not have the customer's money.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The card issuer [redacted] claims the money was available.

Sincerely,

Review: On Oct *, 2014, I purchased an MBOX Pro + Pro Tools 11 bundle. One of the appealing things about this purchase was that they were offering a copy of Isotope 3 audio repair software. When my order arrived the Isotope software did not arrive. I tried resolving this with them and got nowhere. First response was that they looked back and saw no promotion like that and asked did I have a screen shot. Why would I screen shot a promotion if I just asked about it with their online sale rep???? I pressed further. Second response was that the promotion had been discontinued. Still I pressed because now their story doesn't add up. If it was discontinued it should have been taken off the website. If it was never a promotion, how would I have known about it???? I even spoke with a representative via chat before ordering to confirm that this came with the purchase. Third response offered to let me return the rest of the order for a refund. This does not meet my needs in that the other software has been installed, accounts have been created and I cannot afford further downtown at work.Desired Settlement: If the software cannot be delivered, I would at least like a store credit for equal value of the advertised software. I do not think that is unreasonable!

Business

Response:

October **, 2014

Revdex.com Complaint #[redacted]

B&H Web No: [redacted]

Under our order [redacted] the current version of the software, an electronic download, is being sent to the customer.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the software is received I will consider matter resolved.

Sincerely,

Review: I ordered a $269 item that was shipped on August **, 2103. The order process would not allow my P.O. Box address - so I entered my physical address. The shipment method was "ground". B&H photo then sent the item via USPS - which does not deliver to my physical address. My post office refused the package and it was immediately sent back to B&H photo. After several calls and emails to B&H photo the first week of September, they claimed the item was not returned or received by them. I sent them tracking information proving my post office refused the package and showing it had been delivered to a New York post office. They finally issued RMA [redacted] on Sept [redacted] saying it would take 3 days to process a credit. It is now September [redacted] and they have not issued a refund. Their offices are now closed until September [redacted]. I have no reason to believe they will issue me a refund, thus my complaint.Desired Settlement: $269 refund issued to my credit card.

Business

Response:

Review: Bought a galaxy S3 as an unlocked phone, but turned out to a locked. Also the IMEI number on the label (same as the Serial Number on the receipt) doesn't match the one found on phone setting. My husbands called the company many times but was refused to give any resolution. Below are the details on how we found the issue and calls to the company.

It was bought last year when my mom visited us from China and we didn't test it in the States. When my mom went back to China and found it couldn't be used with any cell phone provider. Thought was due to compatibility issue. My mom brought the phone back last month. When tried with T-mobile SIM card, it didn't work either. Called T-mobile and was told the phone was locked.

My husband called the company many times to get a solution. First couple times they denied to provide service saying it passed warranty period. They didn't accept my explanation of my rded contact for the issue. After I argued it was not about parts, but they sold me a lock phone as unlocked phone, then they told me to reset the phone. But it didn't solve the issue. Later phone calls they told my husband they would try to solve it and would send resolution in about one week by email. Two weeks later, no email. So my husband called again, they went back again saying they can't do anything about it since it passed warranty. They did give me a website to download a tool to unlock it and said the tool costs $30 small. When I asked they to send the web link, they said they can only give it over phone not by email.Desired Settlement: The company takes the locked phone back and gives me full refund.

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted] dated 5/**/14The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300 International 16GB Smartphone (Unlocked, Blue). The product can be found on our site at [redacted] where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time period. The product information page also linked to a list of carriers by country. In China this phone operates with China Mobile and China Unicom. We cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%. No other customer complained the phone was locked.The customer's first after-sale contact with us was on 5/**/15, a year after the date of purchase. Our return policy and the warranty have both expired. Our customer service department gave him the URL [redacted] Because of the amount of time which has elapsed this order cannot be cancelled, the phone cannot be returned for refund, exchange or store credit.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I argued before, it is not a warranty issue, rather the company sold me a fake product. I attached 3 pictures here: one is the receipt, one is the label inside the phone under the battery, the other the screen shot of the phone status page. The serial number on the label matches the serial number on the phone status page, however, the IMEI number does not match, indicating it is not an authentic phone. The serial number on the receipt does not match the serial number on the label, rather it is the same as the IMEI number on the label. This is another sign of fake phone. And this may explain the discrepancy that the company claims it is an unlocked phone while cell phone carriers said it is a locked phone.I request a full refund because it is not an authentic product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300 International 16GB Smartphone (Unlocked, Blue). The product can be found on our site at [redacted] where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time period. The product information page also linked to a list of carriers by country. In China this phone operates with China Mobile and China Unicom. We cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%. No other customer complained the phone was locked. The customer's first after-sale contact with us was on 5/**/15, a year after the date of purchase. Our return policy and the warranty have both expired.The customer now alleges we sold him a "fake" product. That is ludicrous and untrue-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company repeated its previous response and simply denied that it sold a fake/unauthentic phone, however, it did NOT give any explanation why the phone has two different IMEI numbers: the one on the label in the battery chamber is different from the one on the phone setting/status. The IMEI number is the unique identification of a cell phone, similar to a VIN number of a car which is unique to the car. I claimed it sold a fake/unauthentic phone because an authentic phone should have one and only one unique IMEI number, and a locked phone as an unlocked phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I highly disadvise ANYone considering purchasing from B&H. They sent me a defective product. There was an internal software issue that couldn't be fixed over the phone, and after over 12 hours of trying to fix it myself (clearing the cache, uninstalling/reinstalling apps, putting the phone in safe mode, etc), along with both [redacted] and [redacted], it was determined nothing could be done. I called B&H, and they said they'd be happy to refund the product...after they receive it on their end. I asked if they cross ship, considering it was them who sold me a defective product. They do not. So my only options were to be temporarily out over $500, or go without a phone (that I paid for) for another week. Neither option seemed acceptable, but ultimately, being that I use my personal phone for work, I was temporarily out $500. So, they sent me another phone...WITH THE SAME ISSUE. Now, I'm temporarily out $500, and still no fully functional phone. I shipped the second phone to [redacted] to see if they could fix it, and (thank God) they were able to reflash the whole device, and it finally worked. Because B&H decided to have their phones unlocked, [redacted]'s warranty no longer applies (fortunately it doesn't cost to have a reflash done). B&H justifies this by saying "All of our products come with a 1 year B&H warranty," which would be great...if it actually held up to the warranty it destroyed (their oh so great warranty just replaced my defective phone with another defective phone). I'm still out over $500, and I sent my original phone over a week ago. B&H said it'll still probably be another 3-5 business days before funds are available on my card. NEVER AGAIN, will I purchase something from B&H. Worst electronic-buying experience ever.

Review: I placed an order over the telephone.

I ordered a set of speakers for an

AT-LP60 Audio Technica Record Player.

When I received my e-mail confirmation

it listed a CD Boombox.

I immediately called and told them to

cancel the order and refund the money

immediately.

They didn't do this. They followed the

regular process which takes 3-5 days

to get back into my account.

When I called my Bank to check if

the money had been refunded they said

no that B&H Video would have to call

them the day the order was placed and

give them the Authorization number

for the Bank Transaction for the funds

to get back into my account same day.

B&H Video refused to do this.

This was my first order with B&H Video

and my last order with them.Desired Settlement: I want the money back in my account by[redacted], November**, 2014.

I also expect some type of compensation in addition to the refund.

Business

Response:

November**, 2014Revdex.com Complaint #[redacted]B&H [redacted]We appreciate this customer's order and regret what seems to have been our sales associate's error. We received this order 11/**/14 at [redacted] and, per the customer's request, issued a refund [redacted] the same day. Once we transmit refund instructions to our bank the length of time before the customer's bank will confirm the refund to the customer is entirely out of our control. While banks will routinely transfer mioney from a customer to a retailer immediately, federal UCC rules permit banks to be much slower when the transfer of funds goes from the retailer to the customer. Retailers have no control or influence over this process and can do nothing to quicken it.-- [redacted]B&H Photo-Video

Review: We need help mediating a refund for a product that does not do what it was advertised to do.

We are an Electrical Contractor in Canada.

We bought the Viewsonic Wireless Presentation Gateway WPG370 (the "product") for one of my customers on the [redacted]November 2013.

Product bought from BandH.com Specifications checked on Viewsonic website.

1.Product would not work so I contacted viewsonic tech support within 2 weeks.

2.4 hours total time to get product partially working. All compatibility checked and made sure to be to the specifications required by product.

3.Phoned viewsonic again tech dept. Unable to fix. [redacted] (viewsonic customer service)escalated to a phone back from engineering dept.

4.Waited 2 weeks no return phone call.

5.[redacted] January contacted BandH for return of product however now outside 30 day return policy, no return possible. Was told to contact Viewsonic for return Authorisation.

6.My customer no longer wants the product. Lack of positive outcome adversely effecting my business' reputation.

7. **January contacted Viewsonic Customer support talked with [redacted] and [redacted] (Customer Support [redacted])Was told that I was "Unable to return product to them, and they were unable to phone BandH to explain why the 30 day return should be extended as they did not return calls",They were unable to help in any way. 8.Product does not do what it the company advertised it will do.Desired Settlement: Refund $169.99 no shipping costs

Remuneration from Viewsonic for lost time.

Business

Response:

February **, 2014

Revdex.com Complaint #**

B&H Web No: [redacted]

The customer purchased a VIWPG370 = ViewSonic WPG-370 1080p Wireless Presentation Gateway on Nov **, 2013. Our return policy time period is thirty days from the date the order is placed. The first after-sale customer service notation in this transaction is dated January **, 2014, substantially after the return policy had expired.

Between Dec **, 2013 and today we have sold almost two dozen of this item and in that time span only one was returned. The item was not falsely advertized. The customer advised us on Jan **, 2014 that Viewsonic was willing to provide replacement units to him. If Viewsonic will issue return authorization in writing we will help facilitate the customer's return. Otherwise, this matter is concluded.

--

I've purchased a brand new set of BEATS headphones from these people ( sorry I can't call them anymore as a respected company) 12/**/2015 and received it on 01/**/2016. After one week of using them, the leather cover on one of the ear cap fell apart. I called them with explanation of the problem, get a return label and shipped the set back. Couple days later, after receiving there confirming e-mail ( they got the package)
I was shocked with next e-mail from them: the headphones are not there product as they have a serial number different from what they sold to me! After multiple phone calls and e-mails with there supervisor Chanania M[redacted] I was finally inform that there "investigation" shows that they do not responsible for that and shipped them back to me.
I have to say, that I never had any of BEATS product before, the same as all the members of my family and all my friends. It became very suspicious to me, and after I talk to Apple (BEATS is there company now) they found out that these particular headphones were sold already to somebody else... back in November 2014.
I think, and facts are showing that B&H committed fraud selling twice the same headphones. And they trying to undermine my personal integrity, accusing me in replacing new BEATS headphones for the old ones!
It never happend with me before and I never allow to anyone falsely accuse me.

Review: On 02.**.15 I paid for and downloaded software titled "[redacted] 14 Premium and Business" specifically because B&H's website page for the software (see [redacted]) states: "Easily Import from [redacted] and [redacted]." For years I have used Turbo Tax to prepare the 1065 tax form for my partnership, and my intent was to import my 2013 partnership return from Turbo Tax for Corporations and Partnerships into [redacted] Premium and Business, allowing much vital information to be automatically carried forward without effort or error. However, the import interface for the [redacted] Business software only recognizes the "[redacted] program extension for [redacted] files, not the "t[redacted]" extension found in [redacted] files. Once I discovered this on 02.**.15, I immediately emailed B&H customer service (see attachment #2), explaining that the software does not do what they specifically claimed it would, and requested a refund. The only response on 02.**.15 was "Edownloads are not returnable." I responded letting them know I would be filing a complaint with the State of New York Attorney General, and B&H did not answer.Desired Settlement: Refund of $59.95

Business

Response:

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]Thank you for this customer's order and this feedback. We regret his dissatisfaction. According to [redacted], "[redacted] files have a .tax extension. Use the Browse button within [redacted] application to navigate to the folder you need and it will import the data from TT return."The software the customer purchased cannot be returned and no refund is available.-- [redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is the transcript of a chat session I had with [redacted] tax software live help on 02/**/15: Welcome to [redacted] Technical Support. Please wait while we find a technical support agent to assist you.All agents are currently busy. Please stand by.An agent will be with you in a moment. Thank you for your patience.The next available Agent will be with you in a moment.All agents are currently busy. Please stand by.An agent will be with you in a moment. Thank you for your patience.You have been connected to [redacted].: Hello Sean, welcome to [redacted] Tax Product Support! How can I assist you today?[redacted]: I need to import info from 2013 Partnership tax return done in [redacted] into 2014 [redacted] Business.[redacted].: I am sorry sir, [redacted] Business only imports from [redacted] Business.[redacted].: it does not import from any other business software.[redacted].: The Premium side will, but not the business side.[redacted].: Is there anything else I can assist you with today?[redacted]: I only purchased the [redacted] Business software b/c the website from which I bought it (B&H Photo in NYC) says in its advertisement that it can import from [redacted]. The vendor is refusing to give me a refund b/c they insist it can import from [redacted]. Is there anything you can do to help me get a refund?[redacted].: Well, the vendor who sold it to you, obviously doesn't know what they are talking about.[redacted].: Anyway, where did you buy it?[redacted]: B&H Photo out of NYC. Here is the web page with the erroneous info:[redacted].: Was this a download or a CD purchase?[redacted]: Download[redacted]: Right in the middle of the description, you'll see it says "Easily Import from [redacted] and [redacted].: Okay, I will provide you an email and I will need some info and it will be through us to get the refund.[redacted].: Right, premium will business side will not.[redacted]: Great! Thank you! What info do you need?[redacted].: Give me a second to locate it.[redacted]: OK.[redacted].: Sorry for the wait, my computer is running a little slow.[redacted]: NP[redacted].: Client Name Client Phone Client's Current Address[redacted].: And email address.[redacted].: Because it is a download, you will need to send a copy of the reciept email, and what not to this email - [redacted]: OK. I am the "client," right?[redacted].: Oh yea, sorry I copied word for word, talking to you and two others.[redacted]: NP. And will I get a check in the mail for the purchase price ($59.95)?[redacted].: Yes, although it will take 4 - 6 weeks.[redacted]: That's fine. I appreciate your help. Will a transcript of this chat session be sent to my email?[redacted].: Yes sir.[redacted]: Great! Thanks again![redacted].: No problem.[redacted].: Is there anything else I can assist you with today?[redacted].: Thank you for contacting [redacted] Tax Product Support, Sean. We look forward to supporting you in the future!Thank you for using [redacted] Technical Support. Your satisfaction is important to us. You'll soon receive a short survey via e-mail. Please share your thoughts about your service experience. Your chat has now ended. Please close this window.Your session has ended. You may now close this window.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, I am receiving a refund from [redacted], but no thanks to B&H, whose only response always was that there are no refunds and that the software does what their on-line ad says it does ([redacted] confirmed that it doesn't). B&H never bothered to research my problem to discover that their ad conflated features of 2 different kinds of software from [redacted] (personal taxes versus partnership returns), nor did B&H update their erroneous ad. I contacted [redacted] and resolved the problem myself, while B&H collected and kept my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Since the customer, per his report here, is receiving a refund from [redacted], this matter is concluded.-- [redacted]B&H Photo-Video

I no longer trust B&H or [redacted] computer manufacturer. I spent a lot of money buying a[redacted] G751JT new in April 2015. Out of the box the screen had air bubble on it. B&H refused to take it back since I accidentally scratched the outside of the laptop. I sent it int[redacted] and they replaced it[redacted] also refused refund.
Then I get the laptop back fro[redacted] and then Num Lk key stopped working. I sent it t[redacted] again for fixing.
I get it back and then my video editing program Pinnacle Studio stops working properly. This is nonsense since I consulted with B&H staff prior to buying this laptop and it is what they recommended to me. While using that program, audio would not work on any other program such as Windows Media Player or video on any web browser[redacted] insists it's Pinnacle's fault even though it worked fine before the first two times I sent it to them for fixing. Ok, so I accept I have to live with that nonsense.
Then the laptop stopped working (as I see happened to other users here). The BIOS screen would come on with no way to get it to work properly.
I hope by educating consumer blogs and also writing the Revdex.com of New York and the Department of Consumer Affairs of NY that bot[redacted] and B&H will do the ethical thing and refund me and apologize for selling me a malfunctioning laptop that has cost me 4 months of productivity as a YouTuber.