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B & H Photo-Video, Pro Audio

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Reviews B & H Photo-Video, Pro Audio

B & H Photo-Video, Pro Audio Reviews (503)

Review: I bought a laptop 2 weeks ago. I tried to file an online form, but it is not working, their system is down apparently. I also had to wait on the phone like, until finally someone picked up from customer service. I told them that I wanted to return the product and they told me that I cannot return it and refuses to accept the return. The product is still in new condition, we never used it, we just don't like the product and decided to buy Macbook Air instead of Macbook Pro, I even offered an exchange, but they blindly refuse to provide the return information. We would like to return and get our money back!!!Desired Settlement: Refund

Business

Response:

December *, 2015[redacted]Our return policy is on our site and printed on the invoice included with the merchandise. It says, "Final Sale & Nonreturnable Items

... Unwrapped/opened computers and computer software." However, in consideration of the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refund. Return authorization # [redacted] and a pre-addressed [redacted] return label have been emailed already. -- Henry P[redacted]B&H Photo-Video

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to return it for a refund, I already told you that. The computer is new, there is no reason for you to refuse the return. Plus the most recent email from your customer service department is stating that I will be receiving a refund. Please see a opy below. You mention that you sent a prepaid return shipping label, but I have not received it yet. Please provide the time when you sent it. The only thing I received today is this email (text only, no label) at 9:35 AM, but I don't need the label, I can send it myself, please confirm I will be getting a refund. Copy of today's email is below:Hello [redacted], my name is Nick W: I am so sorry to hear of your dissatisfaction.Our website does note that we do not accept computers back once they have been opened. I am sorry if you are not pleased with this policy, but as a retailer we do reserve the right to make our own policies for returns.However, we also have the right to make exceptions to those policies every now and again, which is why I have just sent you a Return Authorization (RMA) for a refund.Happy Holidays,Nick WB&H Photo Video and Pro AudioThe Professional's Source.E-Mail Customer Service Department[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive a prepaid return shipping label like I was told. However, I will ship it myself tomorrow. I expect a full refund once the product is returned. I can provide the tracking number tomorrow if needed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December **, 2015[redacted]When we receive and have processed the returned merchandise a refund will be issued for the purchase price of the merchandise.-- Henry P[redacted]B&H Photo-Video

Review: I ordered a huge camera package from B&H photo on February [redacted], 2014 for a large sum of money. I am a professional photographer and I rely on the quality of my equipment. Equally as important I rely on the quality of the company I receive my equipment from. I purchased this on Monday February [redacted], 2014. At the time of purchase I paid $37.00 for shipping of 2-6 business days. I was so happy with that and so excited to have this package in 6 business days. This package should have arrived on Tuesday February **, as Monday the [redacted] was a holiday here. It didn't, and it still hasn't. I have contacted the customer service SEVERAL times. Some representatives are rude and unwilling to help. I have explained to them I need this equipment for February **, 2014, but they refuse to help. When I first contacted them on February **, 2013 in the morning, all they could tell me is... Wait and see if it arrives today, if it doesn't, contact us tomorrow. This they said the next day, and the next. NOT OKAY. So when is my package actually going to arrive... who knows? They can't tell me.

This is a profession service and I rely on this for my company for my gear. Now I am left without the gear I NEED on February **. I am so unhappy.Desired Settlement: I expect B&H photo to refund my shipping charges as they DID NOT deliver on time, but instead are leaving me without gear. I expect a refund of $37.00 and an additional credit for the gear I will now have to rent because they never delivered on time. I will also expect for this company to better their delivery services, it's not okay.

Business

Response:

February **, 2014

Revdex.com complaint #[redacted]

B&H Web No: **

This order was placed February **, 2014 after 4:00pm EST. It was shipped February **. For the shipping method the customer selected we advised an estimated, "2-6 Business Days Deliver." The shipper reports the order was delivered February **, 2014 at 9:55am.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 1/**/15, I placed an order (#[redacted]) and purchased a FORMATT-HITECH 100mm/4x4" 6 FILTER WALLET. I have still not received these products, and it has been 15 weeks after tomorrow. I am a professional photographer, and this has cost me significant business.

I have contacted them five times to inquire about the products. Each time they have said the product is delayed because the "manufacturer has encountered delays with the production of the backordered product." Every time, they have given me a later date when the product should arrive. At first it was 6-8 weeks, then it was 10 weeks, and then they said the next day. Meanwhile it has now been 15 weeks. I have also ordered two other products that work together with this product, which they have already received. They keep asking if I want them to ship these two products, but they are useless to me (I literally cannot use them) without the FORMATT-HITECH 100mm/4x4" 6 FILTER WALLET.

It should also be noted that I purchased these products through a $200 gift card received as a special promotion through my [redacted] Pro membership. I have these emails, as well as the emails from B&H for further information.Desired Settlement: Immediate delivery of product, and complimentary shipping.

Business

Response:

April **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]This customer placed an order on January *, 2015 for a Formatt Hitech 100mm 6 Pocket Filter Wallet = B&H # FOFW100. It was not in stock when the order was placed and, despite repeated assurances from the manufacturer, is not in stock today. We regret that the manufacturer has been unable to provide us with either the product or with a reliable estimate of when it will become available. We have communicated this to the customer periodically, most recently on Apr [redacted]. A complaint here will not alter the product's status or the manufacturer's reliability.Other similar items which are in stock are on our site at bhpho.to/1OHoC9h. If the customer wishes, he can ask our customer service department to swap the originally ordered item for one of these, or we can, at his direction, cancel the order and refund the $19.00 purchase price.-- [redacted]

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Description: PHOTOGRAPHIC EQUIPMENT & SUPPLIES-RETAIL

Address: 420 9th Avenue, New York, New York, United States, 10001

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