B & H Photo-Video, Pro Audio

January **, 2015Revdex.com Complaint #***B&H Web No: *** on 04/**/14This customer purchased a *** DMC-LZdigital camera on April **, *** reports it was delivered 04/**/With the camera the customer purchased a 2-year *** RD-DC0249N2A warranty covering new
cameras priced at $200-B&H Photo-Video has a 30-day return policy time limitThe camera came with a 1-year limited warranty from *** USA in addition to the *** coverage.The first customer service entry we have recorded after this transaction was fulfilled is dated 07-**-14, long after the expiration of our return policyDuring the first year of ownership the customer's recourse is with the *** warrantyThereafter it is with ***B&H will not issue return authorization for this camera at this late date nor will we consider a refund or store credit.-- *** ***B&H Photo-Video

*** *** ***Revdex.com Complaint #***B&H Web No: ***Under the circumstances we presume this matter is now concluded.-- *** ***B&H Photo-Video

*** ** ***
*** *** ***
*** *** *** ***The customer purchased a NID33001855B = Nikon DDSLR Camera with 18-55mm Lens and a *** = Nikon AF-S DX NIKKOR 18-140mm f/3.5-5.6G ED VR LensWe record serial numbers for products we sell based on bar codes attached to
the product box by the manufacturer or authorized US distributorFor this purchase the serial numbers recorded were *** for the camera kit and *** for the 18-lensThe camera kit was never previously sold ansd returned and was shipped to the customer brand new as we received it from Nikon USA.I cannot be as definitive about the provenance of the 18-140mm lensThe customer's options include: - Return it and we will ship another when we receive his return. - Return it and we will issue a refund when we receive it. - Accept a gift card in the amount of $and keep the lens as is.The customer has my email address and may reply to me directly.The customer wrote that via email I said, "...no state law or any kind any where prohibiting his company from reselling customer returned merchandise." There is no law in NY state (or in any other of which we are aware) which specifically prohibits a retailer from selling as new merchandise which has been previously sold and returned and is in as-new condition-- *** ***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes, I am receiving a refund from *** ***, but no thanks to B&H, whose only response always was that there are no refunds and that the software does what their on-line ad says it does (*** *** confirmed that it doesn't)B&H never bothered to research my problem to discover that their ad conflated features of different kinds of software from *** *** (personal taxes versus partnership returns), nor did B&H update their erroneous adI contacted *** *** and resolved the problem myself, while B&H collected and kept my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When I spoke to B&H they will not give me his name it may have been *** *yesterday they had agreed it was their fault and agreed to waive the $shippingat approximately 4pm PST received an email and they went back on their agreement they were not open to contact about the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is potentially satisfactory. I have attached the information that I want removed from mailing list. Once that issue has been address, and names and address has been removed, then I will accept the resolution as satisfactory. Until then the issue will remain open. I will also submit the information to Henry as requested.I thank you for your assistance, it is very much appreciated
Sincerely,
*** ***

December *, 2014Revdex.com Complaint #***B&H Web No: ***We appreciate this customer's orderThe download was sent Nov **, and our vendor confirmed it was not returned nor did their email to the customer bounceAt this point we presume it is caught in the customer's spam filter
or anti-virus software.-- *** ***B&H Photo-Video

*** *** ***
*** *** ***
*** *** *** ***
We appreciate this customer's order and regret the unforeseeable delayThe vendor recently altered their product codes for the components of the ordered kit and we have to make an adjustment to this transaction manuallyWe are
doing so today and will ship this item as quickly as we are able to do so
--
*** ***
B&H Photo-Video

May **, 2015Revdex.com Complaint #***B&H Web No: ***This customer purchased a APMBAMD7601B = *** 13.3" MacBook Air Notebook Computer MFR # *** on Feb **, Our return policy, then and now, says, in part: No Return/Exchange on the following
Computers and Computer Software, once any of the manufacturer's packaging has been opened.This computer may not be returnedWe will not issue store credit or a refund for itThe customer was made aware of this before he filed a chargeback with the bank which issued his *** accountThat chargeback is being contested.-- *** ***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business is refusing my return/refund request for purchased item that was not as described
Desired Outcome: Full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

December*, 2014Revdex.com Complaint #***B&H Web No: ***We appreciate the customer's order and regret the unanticipated delayThe item will be cancelled from this order and a refund will be issued to the customer's *** account.-- *** ***B&H Photo-Video

*** *** ***
Revdex.com complaint #***
B&H Web No: ***
The customer ordered a Lexar 64GB SDXC Memory Card Professional Class 600x UHS-I (2-Pack) and now says we inadvertently shipped the wrong itemWe regret and apologize for this errorWe have emailed our return
authorization *** and with it sent the customer a pre-paid UPS return label for his convenience
When we receive the customer's return we can send the item he originally orderedIf he prefers to cancel the original order he should email ***
--
*** ***
*** ***

April **, 2015Revdex.com Complaint #***B&H Web No: ***At the customer's request I have asked customer service to refund $to his *** account-- *** ***B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not recieved the items for the orders I mentions beforeIts delivered to different placeThe reciever name is ***No one in our building under this name
I swear I did not recieved it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

October **,
Revdex.com complaint #***
B&H Web No: ***
This customer placed an order on 9/*/for several items including:
DJP= DJI Pnantom Quadcopter
DJ3AHPG = DJI Zenmuse H3-3D 3-Axis Gimbal for GoPro HERO3/3+/(for Phantom 2)
On 9/**/the customer advised
one or both of these items either crashed because they were defective or became damaged and defective as the result of a crashWe have no way now of ascertaining which, but if the items were damaged in a crash caused by operator error, neither our return policy nor the manufacturer's warranty would apply
On 10/**/we emailed return authorization *** with a pre-paid *** return labelWhen we receive and process the customer's return we will ship replacement merchandise to the customer
--
*** ***
B&H Photo-Video

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]This customer purchased a APMBPME293LL = "Apple 15.4" MacBook Pro Notebook Computer with Retina Display (Late 2013)," on January 2, 2015. The product was featured on our site at [redacted] where we...

made no mention of any discount or other [redacted]-related promo or consideration because at the time the order was placed none was in effect. We regret he came upon a post by [redacted], not by B&H, mentioning an obsolete promotion which had expired by the time this purchase was initiated. This is akin to finding last month's newspaper and expecting a retailer to honor today a limited-time promo advertized then. We regret his dissatisfaction but are not able to offer any discount or refund at this time. -- [redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]Per the customer's request the price of the quick release plate sent under B&H order [redacted] will be refunded. The customer remains cautioned regarding his egregiously excessive abuse of our return policy.-- Henry...

P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

October **, 2014
Revdex.com complaint #[redacted]
B&H Web No: [redacted], dated 12/**/12
We regret the customer's dissatisfaction. Her order comprised a Sony VAIO E Series 17 SVE17122CXB 17.3" Notebook Computer (our SOE17122CXB) and a Squaretrade three (3) year warranty ([redacted]).
The...

customer wrote, "I want a refund for the amount of the warranty of the laptop [that is still current], and I want a refund for any other product that was purchase after the laptop with the same warranty."
The Sony notebook computer is the only product covered by the warranty. Since one year remains of the three year coverage we are issuing an electronigc gift card in the amount of $50.00, which represents approximately one-third of the original purchase price of the warranty. This is the amount of the warranty of the laptop [that is still current].
--
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all this is not what they told be on the phone, secondly it is my opinion that this merchandise is shipped fob destination, which requires that the merchandise be delivered intact and in good working order.  Software is shipped in a sealed container which the consumer can not possibly know if there is a defect until the container is opened.  Merchandise that is received defective nullifies the contract and both exchanges or refunds should be offered.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]