B & H Photo-Video, Pro Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[That is just not true because Stan, the guy I chatted with, told me this (I quote him):"Stan G : [redacted]Me : I understand, thank you Stan, I'll make the order in few minutes"Of course I've contact them and they said: [redacted]
[redacted]
[redacted] " So they can't blame [redacted] and 2 employees confirmed I'll get it on Friday - just like I've been promised.It's beyond my reach how a business this size treats his customer and not taking responsibility and make things right]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
Revdex.com complaint #[redacted]
B&H Web No: [redacted]
We sent the UPS return label to the same email address we used to send the original order confirmation, the shipping confirmation and the return authorization. We will contest any chargeback and, since the customer has (and has not yet returned) the delivered merchandise, we will prevail.
[redacted]
B&H Photo-Video

To B&H:
I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ 5.00. Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I guess you didn't see the chat that I included?   As far as I am concerned the package hasn't been delivered to the correct person.  Just because [redacted] states it was delivered doesn't mean it was left at the correct address either.  I have had several packages left at neighbors houses.  My dispute is that your company told me one thing to get me to purchase the item then did the opposite and that holds you responsible for the package.   Check out the next to last line from your on-line chat agent.   Now tell me that you don't ever say that all packages will be shipped requiring a signature. I have contacted [redacted] and have opened up a dispute with them too.  When you or if you care enough to verify the deliver of the package all will be solved. Chat Transcript [redacted]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unbelievably bad customer service and support. The page that I used is what it is and should have had APS-C right in the heading as it is an essential detail. If one does an online search and one clicks on the search results at Metabones, the manufacturer of the aforementioned item, it is clearly present and noted. Also trying to make a mockery of a customer about $15.00? Another poor, pathetic and useless example of unexceptional customer savvy. The comment refers to the $15.00 from the business perspective clearly not doing its job and honoring a clear and simple oversight, which reiterates what a lackluster company this is and clarifies the accuracy of the many poor reviews that B&H has received thus far. A proper and good company response would, in this case, be something like; "Dear sir/ma'am we regret that the information was not clearly noted on the search result (which will be remedied quickly) and we would be to happy refund your return shipping fee. Please provide the receipt showing the cost and shipping number. Thank you and we look forward to serving you again in the future".Good companies live and serve by example. Good customers honor these kinds of companies. B&H is, given this situation/circumstance, has much to learn. I certainly have learned from this company and what/where to avoid in the future.Thank you B&H for teaching me something about your poor customer service. I am grateful that it only cost me $15.00.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

April **, 2015Revdex.com Complaint #[redacted]B&H Order # [redacted]We appreciate this customer's order and regret his dissatisfaction. B&H does not offer a price-match guarantee and never has. We endeavor to say, "Yes," to individual price match inquiries whenever possible and regret when...

circumstances dictate we cannot. In this instance we cannot. This is not related at all to when the order was placed nor to our recent week-long Passover hiatus. Unfortunately no price adjustment for the Apple 128GB iPad mini 3 (Wi-Fi + 4G LTE, Gold), B&H APIPM3128G, is possible.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Regarding the invoicing, why would you have to charge for an item that I did not order, only to try a refund later ? I did call your business BEFORE the shipping, did I not ? Customers just want to be treated fairly. If consider that a threat, it is up to you. You just lost a customer that has been doing business with you for 20 years. So far as I remember, this is the first time I had to make a complaint about B&H. I had always received a good service from your store in the past, but I do expect some honesty from my suppliers. Regarding the computer, please do not worry. With the devaluation of the canadian dollar, there are plenty of sellers here that are as competitive as those in the States.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]On 10/**/14 this customer purchased a VUIPP10VP =  VuPoint Solutions Photo Cube Compact Photo Printer. At the time, our standard return policy was in effect. Our special holiday policy did not go into effect until Nov [redacted]. When...

this purchase was made there was no mention of a holiday policy anywhere on our site at all.Our return policy says, "If, for whatever reason, you are dissatisfied with your purchase, you can return it to B&H within 30 days of purchase date ..." Our customer service log for this transaction indicates the customer inquired about returning this product on Nov **, 2014, after our return policy had expired. Since the customer's complaint states this purchase was made, "...as a Christmas gift. It was not opened until December ** and found to be defective," I am confused about his request, more than a month before Christmas, to return this printer.The customer's printer is under warranty and the customer should reach out to them via [redacted] or [redacted] or [redacted]-- [redacted]B&H Photo-Video

January **, 2016New York Revdex.com complaint #[redacted]B&H Web No: [redacted]As I said before, I thought it ironic he customer's original complaint to the Revdex.com was submitted one day after the order was placed.When it was placed we advised, "This item is backordered by the manufacturer. Order now and we'll deliver when available."It's doubly ironic to receive this additional complaint when the customer's order has since been shipped. At this moment [redacted] reports:[redacted] [redacted] [redacted]I presume this matter is now closed. -- Henry P[redacted]B&H Photo-Video

November *, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was placed Oct **, 2016. It was shipped Oct **, 2016. [redacted] reports it was delivered 10/**/2016 at 12:13pm. If you did not receive it, email [redacted] or Phone: ###-###-#### or ###-###-####.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As per your attachment with the image, that is not the page I ordered from, as I had mentioned if anyone cares to listen/look. Nowhere on this screenshot does the information about being "APS-C" appear here, nowhere! Terrible business practices for $15.00. I have read other reviews elsewhere and I wish I had delved a bit deeper before purchasing from here. I have better prices and better service in some other places but I thought I would give this business a chance. Never again. I have attached the screenshot showing the clear lack of information.
 
 
 
 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]New York Revdex.com complaint #[redacted]B&H Web No: [redacted]We have not yet received the product the customer says has been returned to us. We cannot verify which shipper has it and cannot verify a shipper's package tracking number so we cannot trace the package in transit. We will...

process the customer's refund when we have received and processed the return.R&L Trucking has no record of picking up any package from this customer. ABF, the shipper which delivered this package to the customer, cannot yet confirm they received this from the customer. It is not here.-- Henry P[redacted]B&H Photo-Video

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]Thank you for this customer's order and this feedback. We regret his dissatisfaction. According to [redacted], "[redacted] files have a .tax extension. Use the Browse button within [redacted] application to navigate to the folder you need...

and it will import the data from TT return."The software the customer purchased cannot be returned and no refund is available.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was on the phone with his customer service department yesterday. I made it very clear that I am going out of town and needed things. I also made it very clear that I want to cancel the order. It is ridiculous that I have to wait for them to send me a US PS prepaid label to return this item to them. They should go ahead and return it. They should go ahead and refund my money. I offered to pay the cost of the one sent to me. They could take it out of my refund and go ahead and refund the money and this would be done. My bank wants me to go ahead and cancel the credit card charges. I preferred to go through the Revdex.com versus doing that. They could go ahead and refund me the money less the mistaken one they sent me. It is ridiculous that I have to wait for their label to get here. This is a huge inconvenience
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 if the item was incorrectly priced, I should not have received 2 emails:  1 confirming my order and a 2nd indicating shipment confirmation.  Instead, I should have been informed of this error immediately.  It took more than 2 weeks after my order and only after several calls initiated by myself to be made aware of this error.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because"two weeks have been lost... as a direct result of fraudulent malicious business practice in "trying" to sell used/broken goods when buyers have paid for new goods". Instead of refunding my money right away, I'm now waiting for the funds to be back on my credit card?These funds need to be return a.s.a.p., [redacted] has already picked up the used item that is missing parts, scratched up with a broken box that you sent for the 2nd time as new... it ain't new~!!! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b The business is confused with the facts, and they want to twist things around to make their position correct. I know the facts, and stand my ground. I simply dealt with a bunch of slick New York swindlers. You expect to get mugged in a New York alley or on the subway, but these guys are slick with selling cheap knock off rejects. They know they sell blemished second rate products at first grade prices. I got robbed and mugged from 2000 miles away. B&H knows, Karma comes around!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They are still rude in their response, as I did not list an address from 5 years ago. Last time they blamed PayPal, this time they blamed me. They also made no assistance in assisting me with prosucution of the parcel theft, I have begun the process and will have a Police Report. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I appreciate the new response from B&H, but I much prefer a refund at this point and not another bag. Thank you
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2015[redacted]I have nothing to add to my reply of December **, 2015. The situation is unchanged.-- Henry P[redacted]B&H Photo-Video