B & H Photo-Video, Pro Audio

[redacted]
[redacted]
[redacted]This transaction was placed via our web site on March **, 2016. The package was shipped, per the customer's instruction, via [redacted] on March **, 2016. The [redacted] package tracking number was [redacted].[redacted] made a delivery attempt on March **, 2016. Later the same day the customer submitted a delivery change to [redacted] so the package could be picked up from a [redacted] location. The package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with [redacted] directly. If [redacted] reimburses us for the value of the package contents we will refund the customer. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The issue of having a misleading statement in the product description will still be an issue for anybody looking for a "North American" region phone. I would encourage the Revdex.com to look into this further and require an honest description of the product. This phone is an India, Singapore, Australia and Latin America designated phone, not North America.
Sincerely,
[redacted]

[redacted]The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300  International 16GB Smartphone (Unlocked, Blue). The product can be found on our site at [redacted] where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time period. The product information page also linked to a list of carriers by country. In China this phone operates with China Mobile and China Unicom. We cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%. No other customer complained the phone was locked. The customer's first after-sale contact with us was on 5/**/15, a year after the date of purchase. Our return policy and the warranty have both expired.The customer now alleges we sold him a "fake" product. That is ludicrous and untrue-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have thoroughly reviewed the response from B&H. However, it is a typical example of spoonerism of the term, Product and Warranty. As an authorized dealer of Nikon USA, B&H should sell Nikon products for USA market, unless otherwise it is clearly specified. The Nikon product for sale in USA comes with Nikon Manufacturer's warranty. The gray market product, I complained about, will not be covered by Nikon USA directly and will lose any support by Nikon USA in the future. On page of 10 of the attachment, B&H staff Christ L answers in Q&A that the product is for USA market and with Nikon warranty. I called B&H before and after the initial purchase on 12/**/2015 and always got the same confirmation it was from Nikon USA directly. Again, photography products have huge difference between the USA authorized version and the gray market version. It relates to manufacture's support, including warranty, and customer service of Nikon USA will reject to service any gray market product locally.B&H is selling this product at a price of USA version while delivering a gray market one. B&H did NOT accomplish the customer's order and provided false information both in advertisement and customer service response. B&H could have admitted the problem at the first time when I received the gray market product and contacted B&H on 01/**/2016. B&H convinced me it was a shipping issue and would be corrected in the next delivery; thus, I lost the chance to order from other store to keep the $40 discount Nikon offered to store. $40 is the compensation of my loss because of B&H false advertisement and false information in customer service. I also have extra loss of time and transportation cost for exchanges, twice!One more comment and feedback on this issue is B&H sent me a follow-up email asking if "I lie to have a replacement". It was an insult for whatever reason! Again, on this matter, the only false and conflicting information comes from B&H.Therefore, I can only reject the B&H response and asks for the justified compensation in a very friendly approach, without further escalation.Best regards, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June **, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted] dated 5/**/15B&H [redacted] dated 5/**/15The customer has been offered the choice to keep the items he now has and get a $50 gift card or return them and we'll send a $25 gift card. He should contact [redacted] when he's decided.-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[As a customer standpoint, I don't think the the response from B&H make any sense. I was not aware what does IMP means or from where they bought this. If they adv as a unlocked [redacted] phone that meant to me it was not imported from a different continent or somewhere else. If they try to interpret things like this I dont want make any further follow up with this company. I accepted it was my fault of buying anything from this company irrespective of the negative feedback online about their post sale support and warranty coverage. As I already bought another phone, I dont want to waste my time with company to make follow ups. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]The customer does not need to copy & paste the B&H return policy for my benefit. I know what it says. Our position is unchanged. We will accept the computer for return under the following conditions. We will apply a 15% restocking fee and then issue store credit, not a refund, for the remainder. The customer service manager is awaiting her reply. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted] representative [redacted] stated that [redacted] did not inform B&H Photo to not solve my issue.  As per news sites such as [redacted] is offering refunds  due to the video card being incorrectly marketed.  [redacted] would not offer an acceptable option and directed me back to B&H Photo. Provide a full refund since it is a fact that the card was misrepresented on the specifications or at the very least offer a 20% refund as [redacted] is offering to keep the card.  It was sold under false and misrepresented information. ?

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:. Would like to upgrade shipping on this order. As of today, the previous customer service representative informed me that it would ship today. It has not been done and would like to ask for a more constructive resolution to this.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Business simply wrote the same copy/paste nonsense response. They scammed me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

April **, 2016[redacted]
[redacted]We appreciate this customer's order and regret his dissatisfaction. Since we can confirm the camera he is returning is en route back to us we have arranged to send another of the same model, in "10" condition, to him today and...

will discount the price of this camera to the same price as the camera he originally received. FWIW, we'd have made the same arrangements had he contacted us directly and expressed the same degree of urgency. Involving the Revdex.com was not necessary to achieve this result.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]  NOTE: HAVE CONTACTED THE MANUFACTURER OF THE PRODUCT AND CLEARED UP MISUNDERSTANDING ABOUT THE REBATE. THERE IS NOW NO PROBLEM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. THe business has adjusted the cost accordingly to refund me the cost for...

shipping. 
Sincerely,
[redacted]

January *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expired. We regret our web page was not updated more quickly. Our site says, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistaken. He paid $1195.00. The camera is being sold here for the same price today. We regret we cannot now extend Leica's short-term offer at this time. The customer was offered a $50 gift card as a courtesy.-- Henry P[redacted]B&H Photo-Video

[redacted]Revdex.com Complaint #[redacted]B&H Web No: [redacted]As we have indicated previously we will not refund the customer's money nor will we issue return authorization for the purchased item. If it is defective the customer's recourse is warranty service from the manufacturer whose contact information has already been supplied.-- [redacted]B&H Photo-Video

January **, 2016Revdex.com Complaint #[redacted]B&H Web No: [redacted] The customer bought and paid for a Intel NUC6i3SYH Mini PC NUC Kit B&H # INBOXNUC6I3H MFR # BOXNUC6I3SYH which is priced 299.99. He apparently wanted to buy a Intel NUC6I5SYK CORE I5 I5-6260U 1.80 GHZ B&H # INBOXNUC6I5K MFR #...

BOXNUC6I5SYK which is priced 369.99.At his instruction the B&H # INBOXNUC6I3H in his order was deleted and a refund has been issued. He is welcome to place an order for a B&H # INBOXNUC6I5K any time it suits him.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They insists to say that I received a box with the [redacted] Care Protection Plan. But this is not true.So much not true that when I did first time contact B&H, they told me that my plan was automatically registered.I did not "overlooked" this. B&H cheated me. Told me that this would be an automatic register, and did not delivered anything.
B & H should recognize the error and refund me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The screenshot the customer sent is a search page result. It is not the product information page. We regret the customer did not click through from there to the full product information page [redacted] where he'd have seen the full menu of our overview, specs, comparison charts, reviews, product Q&A, accessories, "what's in the box," and so on. There he'd have read, "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera..." among many useful bits of data.As someone once said, "For a lousy $15.00?! Pathetic. All this for $15.00?! Wow."-- Henry P[redacted]B&H Photo-Video

[redacted]On Dec **, 2016 the customer purchased an [redacted]. Per the customer's request, on Dec [redacted] we issued return authorization and a pre-paid...

[redacted] return label. On Dec [redacted] we received the customer's package. It was empty.It is possible the watch was removed from the return package while in transit.As an aside it is ironic the customer said, "...ship using the [redacted] store that is located in [redacted]." From that location to ours would have been a brief subway or taxi ride. In less than half-an-hour the customer could have brought the watch to our store and completed the return process in person. On December **, 2016 the customer placed order [redacted] for another [redacted]. That order was shipped the next day and delivered Dec [redacted]. On Feb **, 2017 we received a chargeback from the customer's bank In order to properly investigate the missing watch, and to process a claim with our insurance carrier, an affidavit has been emailed to the customer. That document must be completed and returned to us before we can consider any other steps.-- Henry P[redacted]B&H Photo-Video