B & H Photo-Video, Pro Audio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I did contact the police, the first report that was filed with was done online per Hagerstown [redacted], they said that is how they how the type of claimthat I called about. So that was what I did and I copyied and pasted what I got at the end of the police report that had the police number. I got email from B&H telling the Hagerstown [redacted] didn't work with Cascade. So I called them and verify that and them moved on to [redacted]told me he also couldn't help and I should try [redacted] or [redacted], and he also told to file a complaint with [redacted] (which I did), [redacted] (which I did) and Revdex.com (which I did).I spoke with both the [redacted])  and [redacted]) both told me that they would not send an Office out for this and would not do a police report.They both told me to tell the company to call them and they would direct them on this matter and also tell them they wouldn't do a report for this. I forward this information to B&H photoand and they still said per there email "no police report then no help from them" [redacted] was out to my house and tracking is update (must click on shipping details to see all) [redacted] Last update on package is as follows: 5/**/2016 1:13pm  We're attempting to verify the package location. /Claim issued [redacted] can't find the package either, so is B&H not wanting to give me a refund!   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2019Revdex.com Complaint #[redacted]B&H Web No: [redacted]There are two issues here. one is that matter of a signature-on-delivery. We ship most orders with a signature-required code but once [redacted] has the package for many it's at the discretion of the individual delivery driver. We cannot...

make the driver wait for a signature unless the order's value is thousands of dollars. At the customer's request we made several attempts to speak by telephone with the addressee but on every occasion our call was unanswered. I tried again, moments ago and received an automated message that the mailbox was full so I could not leave a voice message. I sympathize with the customer but I do not know how many more attempts are reasonable. I also do not believe this falls under the purview of the Revdex.com in any way at all.-- Henry P[redacted]B&H Photo-Video

[redacted]We continue to regret the customer's dissatisfaction but there is no evidence that [redacted] damaged the package during shipment. It is at least equally likely the product was damaged after delivery.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company still ignores the fact that when the product was ordered it was advertised as in-stock and ready to ship.  Five days later they switched the offer claiming the drive was discontinued.  Very unethical to advertise product as in-stock when you don't actually have the product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Mr. Henry P[redacted],Thank you for your most recent response to my complaint. Unfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (2 via the B&H website while logged into my account, and 1 from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily  as he wanted”), then I would totally agree with everything you had said up to that point. Furthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, Mr. P[redacted], the issue is not the speed, or the amount of time, in which B&H responded to my communications. The issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONS. NOTHING. ZERO. NO RESPONSE FROM B&H TO ME AT ALL. PERIOD. So Mr. P[redacted], either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaint. I don’t expect B&H to go back in time and change anything. I just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to me. How can a business such as B&H conduct business in this way?At this point Mr. P[redacted] I already know you are not going to do anything about what I have brought to your attention. I just hope that people will read what I have said, and then make educated decisions about doing business with B&H.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

September *, 2015Revdex.com Complaint #[redacted]B&H Web No: [redacted]On August **, 2015 the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntable. In fact the NUPT01RS is a Numark stylus for the turntable....

The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a 95.00 turntable for 12.00. Our site includes the disclaimer, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakes. When online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistake. Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation ... the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It is correct that the lowest price was 60, and I admit I was mistaken for another part that was cheaper when I looked up the price on [redacted] preparing for this complaint. it still was cheaper when I wanted to buy it, and you want to send a gift card but I want a refund, not a gift card. I already bought another power supply from a different company after I sent this complaint and paid no extra for shipping and they sent it early to me anyway. I want my money back because I never received the power supply in adequate time. I still haven't received it, and it's been over a week. To clarify once more, I only want my money back, and that is all.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I wrote the complaint but the same answer came. plz confirm
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]This order was placed via our web site on Nov **, 2016. When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendors. Subsequently we learned that data had been...

revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stock. In compensation for this we included a $25.00 discount. The order will be shipped today or at the latest, Thursday. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The communication regarding the backorder status has been disingenuous. Starting with uncertainty over when stock would arrive, to a sudden cancellation because the product was "discontinued", and finally informing that the manufacturer doesn't want to the honor the discount, so order won't be honored when the product returned to stock in just over a month.Cancellation of orders is to my knowledge, I was not aware of another retailer ([redacted]). However, on these same photography forums, you will find that many users are reporting that their orders are being shipped from retailers like [redacted] and [redacted] with the discounted price honored.And unlike [redacted], my credit card was billed for the full amount since I placed the order back in November. I find it skeptical that the manufacturer would wait 3 months before deciding to no longer honor the discount on backorders. They would know how many they had to fulfill, and if I was past a "cutoff point", my order should have been cancelled much earlier.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

July **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer's desired settlement says, "Can B&H please explain to my why they did not respond to ..." messages and email. I cannot explain why we did not. We endeavor to clear all incoming messages and emails before the end of...

business each day. Either we did not receive the messages and email or there was a human error on our part. One way or the other, we apologize for causing the customer's dissatisfaction. No slight was intended.-- Henry P[redacted]B&H Photo-Video

May **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]This order was placed on May *, 2016. It was shipped May *, 2016. The [redacted] package tracking number was [redacted]. [redacted] reports:Delivered On: Friday,  05/**/2016 at 10:34 A.M. When the customer reported the package was...

missing we initiated the same actions we would in any similar situation. In order to document the package was stolen we require a legitimate police report. First the customer told is the local police could not or would not comply. Then we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contents. We telephoned the [redacted], whose name had been in the header for the document we received. They informed us they do not cover [redacted], the town in which the customer resides. This calls into question the legitimacy of the document sent to us. Nevertheless we submitted a claim to the shipper. It was denied. The customer informed us a legitimate police report would be sent soon. We have not received one. Instead we received a chargeback from the customer's bank. We are contesting it. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the picture that B and H sent as a response to this compliant was not the picture and information that was displayed on their website when I purchased the item.   I have a picture of the item that I ordered on my confirmation email and it is different than the picture sent by the seller.  I also thing that it is a little shady that they would present a picture different then was represented on the day I purchased the item.  I will included my copy of the invoice on which was represented on their website . 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the software is received I will consider matter resolved.
Sincerely,
[redacted]

December **, 2015[redacted]When we receive and have processed the returned merchandise a refund will be issued for the purchase price of the merchandise.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phone. They are refusing to honor what they said and think its suppose to be all well with sorry for the confusion. There response is to block me from purchasing anything from the company. Its not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]We continue to regret the customer's dissatisfaction but our reply is unchanged.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

December **, 2016The reply I sent earlier remains unchanged. I said:Their attempt to resolve this case is by selling me a product at a price that is no where near equal to the deal of the original sale. The original sale that I bought was $119 for 750GB Crucial MX300. An effective cost of 16 cents per GB. Their new offer of $220 for 1TB (1,000 GB) Crucial MX300, which is over a $100 more and 22 cents per GB. These products are identical beyond size. There is no excuse for this discrepancy. For comparison, RIGHT NOW I could buy the 750GB Crucial MX300 from [redacted] for $200. Their offer original offer to me was originally 60% less than that at $119. Their new offer is $220 for the 1TB version. That same version, I could get from [redacted] at $240, so they're only offering it to me at 8% off. This is nothing more than a bait & switch offer.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2016Revdex.com complaint #[redacted]B&H Web No: [redacted]Nothing the customer said changes the essential fact -- the drive he wanted to purchase is not available and will not become available. -- Henry P[redacted]B&H Photo-Video

[redacted]
[redacted]
[redacted]There were three items in this order. When the order was created we created an estimate of what the package should weigh when it was ready to be shipped. When the package was ready to be shipped we weighed it and compared the actual to...

the estimated weights. They matched. The shipper, [redacted], weighs the package at every stop and at each the weight they reported also closely matched, far too closely for any item to be missing.This clearly indicates there was no missing item from inception to delivery.When a customer reports an item is missing, in addition to checking weights we check inventory to see if we have more of an item than we should. If we did it would indicate we'd left an item out. For this item, our inventory is exactly as it should be. We also view videotapes of our packing areas to see if every item was actually placed in the shipping box and remained in the shipping box when it was sealed and labeled. Everything was as it should be.Every bit of evidence we have demonstrates every ordered item was packed and shipped. Unless we are presented with irrefutable evidence otherwise, the customer's claim is denied.-- Henry P[redacted]B&H Photo-Video